RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,769 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,769 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable what a theft..”

Helpful Report

Posted 6 months ago

“Renewal was sent to my spam and automatically renewed by DD at £100.00 increase which is double the AA membership fee! Requested a full refund but was refused. After loyal membership of over 40 years the response by the RAC was a disgrace. So in summary do not join this organisation under any circumstances”

Helpful Report

Posted 6 months ago

“I waited yeasterday for around 2 hours in the middle of a very busy road. The call centre person was very cold but at least gave me a solution and arranged to send somebody. Then, the female staff who finally arrived after around 2 hours was a bully, judgmental and very hostile, which surprised me a lot. My problem was solved but the customer service was very disappointing!”

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Posted 6 months ago

“Wouldn't honour breakdown cover despite valid policy from insurance. All I needed after a terrible week scattering a family members ashes. AVOID THIS COMPANY AT ALL COSTS. They will let you down.”

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Posted 6 months ago

“I joined the RAC thinking I would have peace of mind if my car ever happened to break down anywhere, boy was I wrong. After 8 years being a member with no breakdowns in this time I was quite lucky, but this week my car broke down with a coolant leak, so I called the RAC for assistance. I had broken down on a dangerous spot and they told me because I was to close to my home (0.12 miles) to be picked up and it would cost £180 for someone to get to me. Because my car was in a very busy and dangerous road and was told by the local authority's to move it to a safer location ( my sister had to tow me) I then contacted the RAC again to let then know that my car was in a safer place but it was further away. They told that it was my first location details that they log down and the new safer location wasn't to be considered even though it was away from any accident hot spot. So why am I paying a monthly bill just to be treated like this. And if I chose the option of them picking me up for the £180 it would still take someone from the RAC 6to 8 hours to get to me. Disgusting Service. Won't be bothering with the RAC ever again, joined the AA now much better benefits and cheaper too.”

Helpful Report

Posted 6 months ago

“Broke down wouldn't start 4pm today on double yellows we are displaying a disabled badge my wife has needed to be taken home i called this afternoon Sent recovery 6 pm he left saying go home get spare key see if it starts with other he said if doesn't work order a recovery orderd a recovery for auto 4×4 need skates they sent a fastback he said they didn't have skates he said call them again after 20minutes and order one with skates he wasn't RAC thought this is ridiculous done has he said promised befor 10pm recovery with skates got message be 11 or 12 called again they said I have been taken off the system and now reordered saying be 12 mudnught the windows do not close its started to rain I am ocer 70 with heart condition car is cols its dark on the road I am on double yellow lines i am worried I will get hypo as my chest is tightening I h am writing this because it is happening now ove just recoeved a text it will be 2.30 am my battery is low i am cold and shivering I really don't believe that the RAC do not have appropriate viechles in and around Liverpool I live in fornby and I feel this service is not fit for purpose when people's wellbeing are at risk as I am now worried in a lonely road dark and cold I having informed my daughter my wife is at home recovering from Sepsis have come home from hospital 2 days ago after 7 days on the critical care unit I need to be home with her instead I am cold in my car unable to close windows the RAC need to be held accountable for the stress anxiety and safety of the customer I am having chest pains and may need to abandon the car and call for an ambulance shortly I don't think I can survive another 2 hours plus there no reassurance or call backs I have had to call nearly 8 times over past 8 hours please help ASAP I will try call them again befor battery dies upto 2.30 is too late Sent me another text another text there's outside contractor been notified as RAC do not have viechkes”

Helpful Report

Posted 6 months ago

“They autorenew your policy without asking you if you agree to it - it's hidden in the terms. Then refuse to cancel, even on day 1, without a £25 'admin charge '. Massive price hike from the previos year.”

Helpful Report

Posted 6 months ago

“Poor Service - Home Breakdown Despite knowing the make and model of my car, you sent someone without the correct diagnostic equipment. The patrol officer said, “they don’t carry Volvo leads.” He then recommended an RAC-approved garage, so we took the car there. They charged us for a repair that didn’t need to be done and did not fix the fault. The car broke down again. When we reported the problem to your RAC-approved garage, they said they’d come out to fix it but failed to show up and are not responding to any further communication. Reporting the problem to your call center this morning, I was told that it was “my choice” to take the car to your approved repair center, essentially suggesting it was my fault for using an RAC-approved garage recommended by a RAC patrol officer. The call center representative was unpleasant and rude. Massively inconvenient, hugely expensive, RAC how can you justify this?”

Helpful Report

Posted 6 months ago

“If I could give this company 0 stars I would do. It is the worst customer service I have ever had. I have tried to cancel my policy on a number of occasions and each time it renews automatically and then tells me I am liable to pay for the policy. Last year I paid an amount that was outstanding for a policy I didn’t want only to discover that outstanding payment was used to renew my policy. I have phoned up again today to say I DO NOT want a policy I DO NOT want an auto renew and I want to ensure my card details are not on the system (which they still were) and have been told I need to phone AGAIN as a curtesy to them to ensure that even though I have gone though all of this, can I please call and make sure it has been action incase they renew it by mistake. I think this is appalling customer service. The icing on the cake was when the operator I was speaking to hung up on me because I complained he was refusing to listen to what I had to say and kept all talking over me…..hence leading me to this review!”

Helpful Report

Posted 6 months ago

“Awful service, costs more than competitors, after sale is poor, website is awful and does not give you clarity between monthly and 12 month contract. AVOID AT ALL COSTS. Use AA”

Helpful Report

Posted 6 months ago

“Logged breakdown at 1800hrs whilst 55 miles from home. Initial response for patrol to attend showed 21:30 - 00:30 . Accepted that things must be busy so sat and waited in the car at the side of the road. At 21:30 the app updated to show attendance time now of 01:30 - 04:30. Car was not safe to driver, fortunately found a B&B nearby , so cancelled original breakdown. Rebooked the breakdown at 0600 next morning, response time 0930-1230hrs - then an hour later had a call from RAC Operator telling me I wasn't covered for the callout and that I should cancel the call and sort it out myself. Refused that advice and said I'd wait for the patrol to attend. Patrol turned up - absolute 100% good guy - couldn't fix it but arranged for a nearby garage to come in to work (Saturday morning) and they did the repair needed. Cannot fault the patrol guy. Logged a complaint, got a single email reply basically saying, erm yeah sorry about that, but wouldn't give any further info about why the original call was going to be 10hrs for them to attend, nor explain why the operator was trying to blag me that I wasn't covered - when the Patrol guy said it was definitely something that was covered. Complaints person then said that was the final communication they would engage in, no further course of remedy . Shocking approach - would not recommend for one minute that anyone subscribes to them”

Helpful Report

Posted 6 months ago

“Price hikes +++ on renewal. No prior warning. Charge admin fee for cancellation dueing cooling off period.”

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Posted 6 months ago

“Horrible company and service!!!”

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Posted 6 months ago

“The RAC tilt tray truck #609 driver Eddie from Serin Towing and Recovery is a brilliant operator. Eddie transported a very rare and expensive motorcycle for us after a breakdown. An absolute professional, thanks RAC and thankyou Eddie for looking after our ride.D”

Helpful Report

Posted 6 months ago

“My daughter broke down in her works vehicle at 5.15pm today. She rang rac and was told up to 9.15 not 60 minutes as your ad says, since then there have been several updates with the last one being up to 2.40 AM!!!. This is unbelievable and she's on her own on a busy road. She reported another car nearly hitting her bumper and was told it would be escalated and someone would ring her. Have they? Yeah right. Not recommended.”

Helpful Report

Posted 6 months ago

“I am a member with the RAC and have been for a few years now...i put in a call today asking if they could come out ..my brake light is permanently flashing also on dash board ...only to called up by Conor to say it's not worth him coming out cause all he would say is take it to the dealership ...I pay for this service 😡...is it a different story the other week cause I paid £70 for discs to be checked...they came out them such a lovely man”

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Posted 6 months ago

“Disgusting daughter and autistic son been waiting over 5 hours with false hope”

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Posted 6 months ago

“My car had broken down on wednesday i was with my 2 yr old son and waited for rac for over 8 hours. Nobody had the decency to update me on etas or contact me. I gave up eventually and got a recovery to take us home. Disgusting service from rac. I will no longer use you.”

Helpful Report

Posted 6 months ago

“Very traumatic experience lone female, left on a very busy motorway for over four hours late at night.”

Helpful Report

Posted 6 months ago

“I contacted them around 17:00 to be told I’ll get rescued at around 20:00 It is now 22:15 and I can’t get hold of them I could have walked home by now”

Helpful Report

Posted 6 months ago

RAC is rated 1.4 based on 2,769 reviews