RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,905 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kelly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience received and it cost me a small fortune. I have a full RAC membership to protect me or so I thought. My car wouldn't start so I phoned the RAC for the first time, the gentleman on the phone took my details and said that I would receive an email with a time of arrival. I explained that I had my two young daughters with me. The first text message came through that stated 1 hour then after 1 hour a second text came stating 3 hours and the another text stating 4.40pm. I phoned at 7.30am. I phoned back only to be spoken too by a really patronizing woman who told me Monday's are busy. I had no choice but to call a garage who came and sorted my car out and changed me a £130 call out charge. Now here's the really annoying part, today (Tuesday) I saw a RAC van in Scarborough Morrison carpark and so I explained the situation to him, he looked totally bewildered because he was on duty on the Monday in Scarborough and he never received anything until 10am that day and it turned out he was only 8 miles away from me. I will never subscribe to RAC again. Unforgivable.”

Helpful Report

Posted 6 months ago

“Had the rac out twice after paying for diagnostics both times they recommended replacing several parts .4 months on my car still doesn't start and is now a permanent statue on my drive ..keep away please”

Helpful Report

Posted 6 months ago

“Worse service you could ever imagine possible 1 st call out 4 hours second 8 hours. 3rd call out had a flat tyre just pumped it up after waiting 3 hours. 4th when the tyre blew out waited 2.5 hours rob the motor way and the driver turned up told me to follow him to quick fit and left me there and they couldn’t fix my car until next day total cow boys set up was with the AA for years excellent service had to use rac as mobility only use them. They need closing down”

Helpful Report

Posted 6 months ago

“3 hours waiting for rac breakdown service when only 200m away from rac service centre in embleton perth wa”

Helpful Report

Posted 6 months ago

“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with ''wikihelpdesks﹫gmaℹ️l.com" for assistance to help get my funds back”

Helpful Report

Posted 6 months ago

“tried to use the app to report a breakdown, app did not work, got message to call , called result : first call terminated, second call took all the details, but rac cancelled the incident twice, hq did not know why. mechanic came out, with a report of a dead battery, which nobody mentioned. due to the weight of the car different recovery truck was needed. recovery truck was promised within the hour. two hours later recovery company still has not arrived , called them got a promise to be there within the hour. nobody arrived , recovery acompany called and said they cannot make it today, called back rac, they promised to get another truck, and we are still waiting. a whole day wasted , moved appointments , had to pay fines for late postponement etc. RAC did not make it that day, came in the afternoon next day filed an official complaint wit the ops(executive) team, got fobbed off with some prepared statement (probably written by their laywers) find a resue servie that is NOT owned by a HEDGE FUND”

Helpful Report

Posted 6 months ago

“I paid the RAC's mobile mechanic to fit a new injector. He'd never done it before, replaced the wrong one, and then told me he'd dropped gunk into the engine. He then left and didn't leave any notes on the system. It took HOURS to speak to anyone at the RAC and when I did, I was told that I owed THEM £40 for recovery. I was eventually given a courtesy car while the vehicle was inspected at a local garage. The RAC's customer service - and back covering - is disgraceful. Avoid and use the AA is my advice.”

Helpful Report

Posted 6 months ago

“My daughter is stranded in a car park with her 5 year old daughter. She has been given a time of at least 4 hours after she contacted RAC reporting her car has broken down. She is almost 2 hours from her home.”

Helpful Report

Posted 6 months ago

“Had us waiting for about an hour just for the company not to come help us. We were out there in the cold and they asked WAY too many questions. Didnt even find our location and this problem is STILL not fixed. Do not recommend”

Helpful Report

Posted 6 months ago

“Mobile mechanics came to change an injector. They caused a fuel leak. But to get them to come back I had to pay a re attend fee. They came 3 more times before saying it was fixed. They gave me the keys said all was fine... and I drove it, only to find the brakes hadn't been put back together. Very scary! Mechanic kept saying it was nothing to do with his work, bug finally convinced him to look in engine and he admitted he'd moved the brake cable and forgot to put it back. Could have been a disaster... and I still gave the fuel leak they said they'd fixed. And I have list earnings and am the carer for my mum with dementia... so I really need a working car”

Helpful Report

Posted 6 months ago

“Complete nightmare! Bought RAC Breakdown cover through my Barclays travel insurance. Could not get the RAC account set up. Almost impossible to speak to anyone and when I did, I got cut off. Every thing seems to be online only! Was pushed towards downloading mobile app (which I didn't want). Managed to get registered but its system repeatadly fails to activate account. Barclays, do you even vet your partners? I think not. God help any unfortunate driver that actually needs breakdown help!”

Helpful Report

Posted 6 months ago

“Disgusting. Dont use them”

Helpful Report

Posted 6 months ago

“Avoid at all cost Called in the morning through app at 10am get a message to say will be there within 3 hours at 12 noon RAC head office called to inform that someone will reach at 1:20pm waiting till now and no one showed up. When you call them from your mobile it's blocked like loveholidays.com if you know you know. I called from another number and they picked up spoke to phil and he understood the frustration as no one has come to recover me from the breakdown, lost one day salary and now have to take taxi to take me home. Bad service and the app is also bad. RAC need to fix up this should be reported to trading standards. RAC is not a recovery company anymore they have many issues then try to blame us customers. Do they not realise without us there is no RAC. Compensation for a whole day salary plus return taxi fare I've emailed customer care to complain also.”

Helpful Report

Posted 6 months ago

“My wife broke down on the A55 smoke pouring from the front wheel arch rang the Rac at 10.50 to be told an technician would be there at 7.45 . 15 years we were with you this is the only call out we ever had . If I could leave no stars I would absolutely disgusting service”

Helpful Report

Posted 6 months ago

“Booked a mobile technician to carry out a new battery installation and the coding to car . Left the job incompleted & we’ve been told to take the car to a garage ??? RAC selling a service and taken our money for a simple job they don’t have the competence or equipment to complete Unable to raise complaint - have phoned & phoned keep getting fobbed off that I need a different department yet phone lines all lead to the same telephone operators”

Helpful Report

Posted 6 months ago

“Thankyou partrolman Alex for the great service and advice, on time and very helpful, keep up the great work”

Helpful Report

Posted 6 months ago

“Called the RAC because I had locked my keys in the car. Was told that as I had changed my car I would have to pay £60 administration fee. I was then told that I use my car for work, I was classed as a corporation and they couldn't change the registration. I would be redirected to the breakdown service where for £199 I would have take out a completely new policy. Needless to say I gave up and my passenger who with the AA rang them and they came out. Interesting that the reason I changed my car was I had an accident last year when I was told that I wasn't covered for accident recovery although my membership card says I am. They only interested in making money especially if you are in a jam and they got over a barrel. Don't bother to complain as the telephone line isn't working and the email just says this is the way they do it and closes the complaint.”

Helpful Report

Posted 6 months ago

“RAC is nothing like AA this is now some sort of a scam waited 8 hr for a patrol to show up only to been told I need business rescue breakdown cover but they taken almost 300 from may account past 12 months aboustley a joke complay I have canceled my cover going back to AA the fourth emergency services one call they be there under 1 hour dont need no specific cover aboustley brilliant 😉 Rac is a scam of 2024 .”

Helpful Report

Posted 6 months ago

“I broke down T 7.30am and waited 3hrs for a patrol, he examined my vehicle but informed me that I needed a tow, estimated time of arrival??….6.18pm, that’s 11hrs waiting in central London, can’t leave the vehicle, no toilet and nothing to eat, absolutely disgraceful, my advice is DO NOT join the RAC!!!”

Helpful Report

Posted 6 months ago

“Tried to get the Myrac app on my phone, it downloaded ok but does not recognise me as a member even tho I checked and entered my details 5 or 6 times, waste of time.”

Helpful Report

Posted 6 months ago

RAC is rated 1.4 based on 2,905 reviews