RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They gave the petrols the wrong location. Norwich instead of Milton Keynes. Wow. Waiting 4 hours and still waiting....”

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Posted 4 years ago

“Called RAC out and had acknowledgment text within seconds. Then 20 mins later had text with driver allocated to me, he would be there within 30 mins. My experience of other recovery companies told me this wouldn't happen... he arrived within 15 mins! Really polite and thorough mechanic had my car diagnosed and on my way in 10 mins!”

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Posted 4 years ago

“More than a 6.5 hour wait till eventually I abandoned my car and got a taxi home. Every time I called I was misinformed. I was repeatedly told that I would receive assistance in 5 minutes. I continued to wait for 6.5 hours with this false hope until I was finally told to wait for another 2.5 hours.”

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Posted 4 years ago

“Broke down just on outskirts of Barnsley. Recovery guy Dave out to us within 10-15mins. Fantastic service and really nice guy”

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Posted 4 years ago

“Definitely the worst company I've ever dealt with. Took 3years of my money and said I never cancelled the despite the fact that I continuously rang them to cancel break down cover. Then tried to deduct administration charges for their own mistakes”

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Posted 4 years ago

“The worst company! I will never do business with them again and I wish I looked at the reviews before I signed the contract. I’ve been trying to return my furniture since April because I am moving back home and have no place for it. I was called 2 months later and told that if I don’t pay $894 it would be considered stolen merchandise and charged on my credit for the full amount 2200 with stolen beside it. They claim it is because the pick up list is long but I’ve been on it since before the stores have opened again due to covid. It makes no sense. They do not want you returning furniture and will put you through hell to return it if you can!”

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Posted 4 years ago

“Happy with the service I got, they automatically renewed my breakdown cover, when I called up they said they’d sent me an email already (they hadn’t). Only offered partial refund as I was past the 14 day period of renewal, sent an email to complaints and they offered a full refund. I think a company should be judged not on the mistakes they make but on how they rectify them, the fact they gave a full refund I am happy to return back With them and show some loyalty.”

Helpful Report

Posted 4 years ago

“Do not get RAC Black Box. The first day with the black box, I went five miles up the road and back. When I checked online I had scored 3/100 for acceleration. This was impossible. I called to tell RAC and they accused me of lying. I cancelled the insurance straight away. Online the cancellation fee states £25 within 14 days. However, in your policy details it says £35. (After 14 days online £55, in policy details £125) When I questions this the woman on the phone said I must be on a fake website? This was the official RAC website?? Terrible customer service, rude and unhelpful. Please Please Please do not get this policy with them.”

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Posted 4 years ago

“They come and change your car battery at a ridiculous rate. They are way too expensive! Avoid them.”

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Posted 4 years ago

“A Patrolman came out and diagnosed that my car needed a new bearing and a new battery. He rang a local RAC recommended garage and asked if they had the parts to do the work immediately. The garage proprietor confirmed this. The following day I rang the garage to find out the charges and when I could collect my vehicle. They told me it would now be a week or more before they would look at my car –It was 9 days then not all the work was. They gave me one quote for the work offered of £87 which once accepted they then subsequently told me they needed to add VAT & Labour making it a total of £127. During these 9 days, No response from RAC customer care or the executive office. This my second bad experience with the RAC in a matter of months. The first time management subjected me to extra rip-off charges of £197 that should have been covered by the original agreement. This time I find their garages can’t be trusted either. After reading this, it’s really your risk if you choose to do business with them? To clarify, after ripping me off once, my car was then taken to a RAC recommended garage for immediate work on 19 May. It was there for 9 days - during that time the garage was not entirely honest with me. The RAC responded to the disappearance of car my 2 weeks later on 3 June - only to say that they were not taking responsibility for the garages they recommend. Dealing with the RAC is like asking the Yorkshire Ripper to baby sit your infant daughter. You've been warned!”

Helpful Report

Posted 4 years ago

“A Patrolman came out and diagnosed that my car needed a new bearing and a new battery. He rang a local RAC recommended garage and asked if they had the parts to do the work immediately. The garage proprietor confirmed this. The following day I rang the garage to find out the charges and when I could collect my vehicle. They told me it would now be a week or more before they would look at my car –It was 9 days then not all the work was. They gave me one quote for the work offered of £87 which once accepted they then subsequently told me they needed to add VAT & Labour making it a total of £127. During these 9 days, No response from RAC customer care or the executive office. This my second bad experience with the RAC in a matter of months. The first time management subjected me to extra rip-off charges of £197 that should have been covered by the original agreement. This time I find their garages can’t be trusted either. After reading this, it’s really your risk if you choose to do business with them? To clarify, after ripping me off once, my car was then taken to a RAC recommended garage on 19 May. It was there for 9 days - during that time the garage was not entirely honest with me. The RAC responded to the disappearance of my 2 weeks later on 3 June - only to say that they were not taking responsibility for the garages they recommend. Dealing with the RAC is like asking the Yorkshire Ripper to baby sit your infant daughter. You've been warned!”

Helpful Report

Posted 4 years ago

“Terrible terrible !!! Worst breakdown service I have encountered. Patrol took 2 hours to come . Spent 5 minutes then said need a tow. Waited another 2 hours only to be told their are getting another trusted agent to tow and will take another 2 hours. An absolute disgrace.”

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Posted 4 years ago

“I have been paying RAC for years and years just first time I asked for help when rear suspension of my car was gone after passing over speed breaker The attendant was not only rude she asked me to pay £150 Aprox before they turn up When I protested she consulted her manger and Engeneer came and advised to arrange a pick up to garage Another racist lady taking smoothly but racist , did not book pick up and ask to ring early on the day of appointment with garage Asked her to speak to mamager She consulted the manager and manger did not bother to speak to me and she said you will get the same answer Disgusting with repeated failings and decided to leave in despair and disappointment Ringing now all relative and friends to leave RAC and they will”

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Posted 4 years ago

“The worst road cover ever. They take a very long time to respond on the phone, they are very disorganised and give the wrong information. I needed a towing truck as I had a breakdown by a motorway, they assured me that the truck was coming in 30 minutes and sub contracted the job to someone else who when I called after 45 minutes said they just received the job and said they would take an hour to arrive. On top of that shocking level of lack of basic communication skills I had to pay £180. I would never recommend either Tesco or RAC cover.”

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Posted 4 years ago

“R A C VERY POOR SERVICE FROM THE PATROL ASSISTANT SPENT 2 HOURS TO TELL ME HE COULDN'T FIX MY CAR THEN FOUND A PETTTY EXCUSE NOT TO HAVE IT TAKEN TO A GARAGE AS 1 TYRE WAS ONLY JUST GONE BEYOIND LEGAL LIMIT. THE AA CAME NEXT DAY HAD MY CAR FIXED IN TEN MINS. R A C INCOMPETENT NEVER WOULD RECCOMEND .”

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Posted 4 years ago

“I’m writing this because you have a “refund” line on your website but REFUSE to give me a refund of 202.00 because I returned the sofa set Early but tell me I have a Credit! I won’t be renting anymore and would like my money back. I have asked Numerous times for a refund but you only tell me I have a Credit. I was unaware that You need the money more than a senior citizen! I think this is a Rip-off!! CROOKS!!! Never rent from these assholes!!!”

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Posted 4 years ago

“I used The RAC app on my phone could see my location and phoned for help very useful App I had been waiting just over 2 hours when help arrived arrived Lee knew his job he towed me home and was very helpful telling me what work needs to be done on my car Fuel pump faulty thank you Lee M...”

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Posted 4 years ago

“Have been with them 27 years , and always been very pleased . But on this occasion very disappointed , in the service and particularly the patrolman.”

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Posted 4 years ago

“Do not become a member. I was charged for parts that I did not need. They keep you waiting for hours and overcharge. They have a rubbish service and rubbish customer care. Extremely rude engineers and customer service. Go to AA or Green flag. You've been warned!”

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Posted 4 years ago

“On being unable to start my car due to a broken starter motor I added Home Start to my RAC cover and was told that I could expect the mechanic to visit within 4 hours. Afetr 4 hours and nothing I was told that the mechanic had 2 more calls and wouldn't be with me until 8.00pm another 2 hours. I only found that out by phoning them twice again. Nah! I'm going to cancel their service is non existent. Be warned”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,842 reviews