RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,772 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This shower took over 27 hours (no, that's not a typo!!!) to tow my car home after a breakdown, and then failed to reply to my complaint for 2 months. I have lost wages etc as a result of their abysmal service, as well as the obvious inconvenience. I have now lodged a formal complaint with the Financial Ombudsman Service, as this firm clearly couldn't give a **** about their customers. Avoid them like the plague! I've only given them 1-star as zero doesn't appear to be an option.”

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Posted 1 year ago

“Had a guy out today to check my car and I couldn't recommend him enough very friendly and informative I would 100%recommend rac if u have a problem with your car thank u so much rac”

Helpful Report

Posted 1 year ago

“I have left truly genuine reviews about how I was ignored when the new exhaust that I had fitted by Kwik fit to my car ..it was the incorrect one..buckeld into the wheel and suspension and broke the drives haft and etc and the RAC refused to come out because they said that they had been to the same thing before although obviously I had been back to KW and other garages in between and ordered a correct one from mu property garage fir after the lockdown ..They reused to attend I was out longer then got arrested and then a whole other story ensued...The RAC refuses SAR and dues not answer complaints this a whole court case that I was dragged through later and when I put reviews about them and Lyons Davisson their legal helpline Obviously true ones for being do bad they tell Trust pilot that u am not a member ie that it didn't happen and take it down cancelling ones Trust pilot account BAD Big time BAD”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID - Been a member for 30 years! Had very little need to use them until recently. Following an accident (in which I was injured) I called to ask for their help to recover the vehicle. After a long wait I was told to try my insurance or local recovery as they would not help. (My 'Arrival' policy clearly states they will recover after an accident.) Not interested. I have since made several calls and filed a formal complaint but no one will discuss this with me and no one has returned my calls. Disgusted and looking to take legal action to recover 30 years of wasted premiums. Staff have been totally unhelpful and don't return calls when they say they will. 'Left hand doesn't appear to know what the right hand's doing'! Chronic disorganisation. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“This company is terrible. I was a member from 1984 until very recently (39 years). I broke down approx 20 miles south of Glasgow with my wife and elderly mother in the car. I eventually got home at around 02:30 after calling them around 14:30. The lady who eventually helped was obviously a fixer as the problem was escalated to her and she was good. RAC resources are seriously lacking and sub contracting is not working. After being a loyal member for many years to be let down like this is disgusting. When I called to cancel the " sorry for your inconvenience" was infuriating. I am now with another company. Loyalty does not matter, when I needed you then you let me down.”

Helpful Report

Posted 1 year ago

“RAC took money from my account after opting out last year, and I got an email telling me they would be taking £55.99 from my account, I called them again to tell them not to take anything out of my account and that I wanted to be rid of RAC, the employee on the phone was rude and kept trying to barter to keep me on, he hung up on me and guess what - no email to confirm i have opted out. Scam company keep away.”

Helpful Report

Posted 1 year ago

“Really poor service, don't use the RAC. One of our vans broke down at 8:30 am and the RAC were notified, no show by 6pm after being told all-day long that we were priority, we were eventually offered a next day priority call. Still waiting........... 2nd bad experience with this shower of Sh*t 😔👎”

Helpful Report

Posted 1 year ago

“Please do not use them, left waiting 4 hours with 2 young kids one who is an autistic child , after four hours nd numerous broken promises of its on its way, your a priority, in the end I paid for taxi home. Reported again next day to wait another 7 hours to be towed to a garage as mechanic had no spares !!!! Absolutely disgraceful service.”

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Posted 1 year ago

“Robbing sods Robbing sods Had rac break down cover for my motorcycle sold my bike so cancelled my cover as it wasn’t needed Got a threatening letter saying if I didn’t pay the cancellation fee with in 7 day of 48 pound it we ours be sent to a recovery agency to get the money So beware if you cancel this will happen Will never use rac again or buy any of there products”

Helpful Report

Posted 1 year ago

“8 hours and still waiting. They are due out at 2:20 am. There last message to me says they should have already been here. Literally the worst service I have ever seen.”

Helpful Report

Posted 1 year ago

“We broke down and in total waited 11hrs for our car to be uplifted and no recovery truck arrived. We are 83 and 79yrs old and after numerous calls to RAC on 14th September they eventually arranged for us to be taken home by taxi. It was 12pm and we arrived home at 1am having left our car to be picked up that night. The car hadn't been collected at 9am and we were offered £150 by a woman called Marva in the RAC recovery department to arrange our own collection from 60 miles away. It cost us £200 and RAC agreed to reimburse us. It is now 3rd October and despite several emails we still have not received any payment. They are a truly dreadful organisation to deal with, and trying to speak to someone is extremely time consuming and frustrating. We were kept waiting for 27mins while the operator in breakdown customer services looked into our case and said someone would call us to arrange the payment. Needless to say the call still hasn't come!!! We can quite understand that people get abusive while going through all the rigmarole of trying to get assistance, it is so difficult to get through to anyone and you just end up getting stressed out. So we are still waiting to get our money back.”

Helpful Report

Posted 1 year ago

“Very bad. Broken down in London, already 18hrs waiting to be pulled to the garage 😞”

Helpful Report

Posted 1 year ago

“Absolutely dreadfull, do not think about signing up if you values your sanity. I broke down in my classic car and they did everything to not attend. Firstly they told me to call the emergency services because I broke down on a road and it was too dangerous for the engineer to attend. I was on a minor A road in Devon with little traffic... Secondly they said my car was not MOT'd so they would not attend. The car is MOT exempt and fully road legal. When I argued this they demanded documents that do not exist and if they did would be impossible to get hold of whilst stuck at the side of the road. The DVLA website they were using clearly showed the car was fully road legal but the call handler would not accept that. After 10 minutes of this , baring in mind I was supposedly in a dangerous situation, he announced he was canceling the call which resulted in me uttering a single swear word as he hung up on me. To make matters worse , whilst I was trying to push the car to safety I got a call from the RAC to tell me off and to say my call was cancelled because I had used a single unacceptable word. Needless to say I exploded at him (I am normally a very calm person). I have wriiten in to formally complain and demand my money back but have responded by saying they will answer me in 8 Weeks. The next step is the FCA ...”

Helpful Report

Posted 1 year ago

“If I could leave a minus star review I would. Yes I was an idiot I put the wrong fuel in my car. Called the RAC and was informed that as it was a “personal error” I would need to pay almost £250 extra for the fuel recovery. They took my money and sent me texts to say help was on the way. Website said within 2 hours. ThenI get a call to say they weren’t coming and their partners weren’t coming either!!! They offered to transport me 10 miles down the road! That still 60 miles from my home! They can’t give me my money back straight away and it could take 5 days! Meanwhile they are still texting to say help is on the way. Please don’t join this shower. It’s a rip off.”

Helpful Report

Posted 1 year ago

“DON’T USE RAC - Absolutely disgusting unprofessional service!!!!!. Spoke to a very very angry aggressive woman on a Sunday morning and asked for a refund and said I already cancelled my membership twice and she started moaning and being very aggressive’. She was completely insane and refused to help after the RAC had taken £300 from my account yet again this year without permission. I am now having to contact a solicitor to get this cancelled. RAC are now owned by another company who are happy to take your money even though you’ve cancelled your membership, I have no standing order with them or direct debit and never authorised ongoing payments! Don’t use RAC anymore, absolute crooks who employ aggressive and extremely rude customer service people!!”

Helpful Report

Posted 1 year ago

“Absolutely appalling. Broke down and waited nearly 6 hours. I kept calling only to be told help was on its way. Help never came. After 5 hours I called again and was told by the call taker my vehicle did not have a valid MOT and I would need to pay nearly £80 !!!! My vehicle was fully MOTd and I have had terrible trouble trying to get my money back. Disgusting service and would not recommend”

Helpful Report

Posted 1 year ago

“More them 12h waiting I have breakdown 13:30 in that exact moment is 02:00 the day after I'm still waiting. I'm in work already from last 25h with out eating or drinking because RAC just kip lying from the past 12h and left me on side of highway.”

Helpful Report

Posted 1 year ago

“I reported the incidents. Had no updates. Waited three hours and instead of apologising breakdown guy said it was lucky it wasn’t five hours. My car has been taken to a garage which has no record of it being there.”

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Posted 1 year ago

“Be very careful when changing cars early or mid term of your contract....even if you go for a smaller car, smaller engine, they will re-quote for a full year. They will charge you for amending your policy (administration costs ha!). They provided me with a new quote £16 per month more than the current monthly amount. I decided to cancel to find a cheaper deal and I had to pay over £50 for the pleasure. The moral of the story is, if you're changing cars, do it at the end of your contract or they will fleece you.”

Helpful Report

Posted 1 year ago

“Break down reported around 11am Gloucester. Arrived home at Southampton 1.30 AM. Originally offered FIVE relays to get home. I guess they do what they say ...RAC RELAY. Relayed three times (eventually) but last driver was tired. His van was full of Red Bull. I had to stop him from missing our exit at a roundabout. Poor guy started at 4AM, left me at 1.30 AM to go to another breakdown. He was due to finish at 4AM after completing a 24 hour shift. I complained to the RAC only to receive the standard "sorry" with an offer of £75. Not happy, NOT SAFE.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,772 reviews