RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,772 Reviews

10 %

of reviewers recommend RAC

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Metrics

1.4

Based on 2,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid at all cost because been messed around on the roadside for 9 hrs on a Saturday. These guys are complete jokers and be warned because I have experienced first hand their incompetence and if it wasn't that the cover is part of my barclays travel insurance I would have cancelled this and go for AA. Shame on you RAC and your are inhumane”

Helpful Report

Posted 1 year ago

“YOU SHOULD HANG YOUR HEADS IN SHAME, BUT YOU WON'T. I broke down at 9am on Wed 13th Sept 2023. I called the RAC immediately and the operative asked me if i knew what the problem was. I told him that the car had a burst gearbox oil pipe. He told me an engineer would attend and I'd get text messages to update. I thought that was ok until i recieved the 1st message around 10 minutes later telling me i was targeted for 2pm and i would recieve further updates. "5 bloody hours" I thought, that was til 10am i recieved the 2nd message. My target time was now 3pm. Thats still 5 hours after waiting an hour. 11am arrived along with my 3rd message. Target time now 4pm. After waiting 2 hours (which in their adverts say this is their target time) I've still got to wait another 5 hours. At 4:30pm the guy finally arrived after 7 and 1/2 hours. In the initial call I'd said that the problem was an oil leak. The guy in the van told me I needed a truck to put the car on. He couldn't tow me because of the oil leaking onto the road. I asked him how long that would take, he told me he didn't know and the best he could do was book one for 8am the next morning. I'd had enough by now so agreed to that. I was left to get a taxi home costing £20.20. An other taxi back the following morning £20.20 i arrived at 7:45 am. 8am came and went, nothing. I rang at 8:30 only to be told my target time was 12noon. They'd had 15 hours to find a truck. Finally at 1pm the truck arrived. In total I waited 11 and 1/2 hours. I could have pushed it in that time. They are a disgrace to the breakdown service but happy to take my £45 a month. Well, my friends, no more. I'll put my £45 into a pot each month and use it to call a breakdown garage. I asked the truck driver how much it would have cost if I'd have called him direct. £180 (4 months subscription) and he would have been with me in minutes and at the garage within an hour. I haven't used the RAC for about 3 years and that equates to around £1600. Don't go anywhere near them. YOU SHOULD HANG YOUR HEADS IN SHAME”

Helpful Report

Posted 1 year ago

“Wish we read these reviews before taking out cover on a small fleet of Vans one broke down at 9:30 this morning and our guy is still waiting for a recovery vehicle, all the garages will be closed he hasn’t been able to get a drink or have any food it’s now 19:00 hrs. It would have cost us £200 to get a tow truck out off our own backs, oh how we wished we had taken that option. In the future that is what we will do as the cost of the guys wages, loss of work has cost us dearly £200 for an independent tow truck would have been a lot cheaper oh and if you dare shout or get mad on the phone they can cancel your call and your policy. Go elsewhere for cover.”

Helpful Report

Posted 1 year ago

“Left me stranded on a hard shoulder with live lanes of traffic because it was not safe to recover me. Wont uphold my complaint or refund me. Waste of money, had to pay for a man in a van to rescue me.”

Helpful Report

Posted 1 year ago

“Can't rate the service any more than 1 star because they didn't give us any. After hours there wasn't even anyone assigned, at which time we were told it would be another few hours before someone came out. Then we'd have to wait for a tow vehicle so after breaking down at 7:30 we were looking at going well into the AM.”

Helpful Report

Posted 1 year ago

“My car was towed off the M11 by the RAC and left at Rowland Ridgway garage in Stanstead where the engineer said it would be fixed and returned thereafter to my home (three hours away). I also have this in writing in the Breakdown Report. My car is still at that garage and despite having full breakdown cover will not be returned to me without charge (which is huge). I have tried to call the RAC on numerous occasions but its "customer service" team can't be reached by telephone - the line simply goes dead - and emails (and now complaints through its online forms) have been ignored. I have been told by Rowland Ridgway Stanstead that the car is blocking its car park and storage charges may now apply. I no longer have a car, cannot take my children to school, and cannot meet clients (I run a small business). If I can say one thing about the RAC its: AVOID! TERRIBLE, TERRIBLE, TERRIBLE”

Helpful Report

Posted 1 year ago

“RAC were suppose to pick up my car from my local garage on Thursday 7 Sept 2023 and take it to a specialist garage. They did not turn up at my local garage or tell me that they did not turn up. I called the specialist garage today, 12 Sept 2023, to try and find out what was happening re my car. I use my car for my parents who are elderly and disabled to take them to hospital/doctors appointments as they have wheelchairs. The specialist garage informed me that my car had been delivered to their showroom on Saturday, 9 Sept 2023 but as the repair shop is closed they could not accept the car. I rang the RAC and was told they had taken it to their South Mimms depo and it was there. The call centre gentleman could not explain why nobody had contacted me but said he would arrange for it to be delivered to the specialist garage today and although the system said it would take 5 hours it should arrive sooner than that. The time was 1.15pm. I called the garage at 4.30pm and no sign of my car and they said they could no longer accept it as they had expected it last Thursday, 7 Sept and it was now Tuesday 12 Sept and it had still not been delivered. I wish to note it was the specialist garage who told us to use RAC. I started calling the call centre again and got through at 5.15pm. I was told my car was still at the South Mimms depo. I told the lady to bring my car to my home address. She said it would be another 5 hours, so to expect it at 10.15pm I called the Call Centre at 10.45pm and was informed that they were now not going to deliver it until tomorrow, Wednesday 13 Sept 2023. I told the gentleman nobody had called me back to tell me this and he just said put in a complaint. So I would strongly suggest you do not use this service as my car has now been missing since Thursday 7 Sept 2023 and I have absolutely no idea when I am going to get it back from the RAC. If I could I would rate them with NO STARS”

Helpful Report

Posted 1 year ago

“I broke down 26 hours ago, left there absolutely stranded kept getting told they're on the way, finially 26 hours later they showed up, took my car while I made my own way home because it was a split recovery, they then left my car unattended for 4 hours at a service station with the key in the vehicle after promising me it would be a direct swap and never left unattended with the keys...This is still on going and they dont know when my car and key will be picked up from the services and brought home. Ultimate stress and panic. This is not a cheap car by any means. RAC are a disgrace”

Helpful Report

Posted 1 year ago

“Try a different breakdown service… Reported a breakdown at 4pm. Still stranded at 11pm. No help from RAC, just apologies and “we are doing our best to get to you as soon as possible”. Absolutely rubbish”

Helpful Report

Posted 1 year ago

“Unbelievably poor. On a Sunday, the least busiest day of the week at Toddington Services on the M1. Decent guy came after two hours but couldn't fix so we have been left there for another six hours in the blazing heat. We've seen a couple of dozen AA vehicles and not one RAC. RAC have had to send out a private contractor to do it...8 hours at Toddington Services! Unbelievable!”

Helpful Report

Posted 1 year ago

“Following my previous review regarding RAC breakdown service a total failiour Background - I have requested Rac to assist me to help start my car on Friday evening 9.9.23 about 10 pm I had no response nor any acknowledgment either. I also called Saturday morning the 10 th reported by phone and on the app but did not get a reply few hours later which said they come to attend the vhiclle between 4-7 pm however they did not turn up then. I was out for diner after that On my return I found a note that they arrive 22.35 n I was not there I called this morning n talk to breakdown driver who said he can not help n have to rebook the service from the beginning It’s unacceptable to me and to all others who have been let down by RAC I’m a member in the last 10 years and will stop this from now on Let me know What’s ur experience Alex”

Helpful Report

Posted 1 year ago

“Broke down at seaside. No phone signal there so walked half-mile up the road to get one. Operative was clearly on a short fuse, advising that call can’t be taken unless stood by the car. Hung up, got through to a decent, considerate operative who advised pick up would be 6pm (4 hours) - not good enough, frankly. Anyway, by this time, we’d worked out that the car problem was caused by swimming with the keys in my pocked (der). Took the fob apart, clean and dried it, and it worked. But not impressed with operative #1’s attitude, nor the advised 4 hours wait for service.”

Helpful Report

Posted 1 year ago

“Worst breakdown company ever. I broke down yesterday, called them around 2pm, almost 7 hours later they were still not with me but busy sending messages of apology for the delays. It was a heatwave day, with 2 small kids in the car aged 4 and 5 years who got so dehydrated and hungry. Had to call a private mechanic to rescue me around 9pm and i paid £200. They still never came and i had to cancel the request when my mechanic was on his way. I'm cancelling my membership.”

Helpful Report

Posted 1 year ago

“Everything from start to finish, left in a carpark, had to find overnight accommodation, continuously lied to about time assistance would be arriving. I have terminal lung cancer, made not one iota of difference, allegedly passed to the "priority " team who still haven't contacted me!”

Helpful Report

Posted 1 year ago

“Broke down at 330. Towed half way home and left (woman alone) dumped end of a service station car park. No txt updates. Call up and they advise ring again if no one calls with an update . Ring back and no one is coming until the next day! Rude customer services. Absolutely disgraceful service. Cars still abandoned as had to leave it as they didn’t know when they’d get to me the next day! Just awful awful business.”

Helpful Report

Posted 1 year ago

“Can't say much about them apart from the fact bunch of crooks who just want your money.”

Helpful Report

Posted 1 year ago

“Appalling Car broke down several hours ago Still sat in soaring heat, as a disabled customer seeing extended time update after extended time update Rac needs closing down as not fit for purpose.”

Helpful Report

Posted 1 year ago

“Was with the RAC for 10 years and have seen its decline in customer service (over the phone/office). Hardly any correspondence from them but quick enough to take your money!”

Helpful Report

Posted 1 year ago

“I broke down nearly 12 hours ago in my 2 year old van(still not recovered yet )which has had to be recovered twice this year..last time I waited 6 hours to be recovered but this takes the biscuit! I’m obstructing a petrol station from operating fully and all I’ve heard is it’s been put out to a trusted partner .I’ve not had any feed back from rac .it was supposed to be recovered at 430 but still waiting .phone calls to them makes no difference they just fob you off time is now 21.20 and I broke down at 10am thought they were better than that”

Helpful Report

Posted 1 year ago

“Wife's car broke down Tuesday lunch time, waited 3 hours for a mobile mechanic problem couldn't be fixed road side so needed a tow. She waited until 9.30pm before being told to give up and go home a woman alone in South London backstreets. Next day booked in again for tow, nothing came, we're now in day three and the car remains in Orpington. Promises of call backs and prioritisation from RAC never materialise.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,772 reviews