RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,771 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned at 1500 because I'm car broke down whilst picking up my children from school. I phoned and was told as I have three very young children in the car I would be a priority. An hour waiting in minus 2 I managed to get a friend come and take the children home whilst I waited. Two hours later I was still waiting with no contact from RAC my friend came and picked me up so I could go and do dinner for children. I got home where I had internet and the online waiting time went up to 2200. This was a full 6 hrs after I rang. So how was this an emergency time from them. Lucky for my friend or I don't know what I would of done. It got to nine at night and still no contact, I got someone to tow it home with me sonat least it was at my house. Very dangerous with no engine but options were limited. We got it home and I phoned RAC again. They said it'll be tomorrow now,early morning. I'm sitting here now writing this with still no contact. It's been a full 22 hrs of waiting for them to help me. I would of died in the car if I was left waiting. STAY AWAY! I wil never use these again and will cancel my membership today. Pay ore and go AA.”

Helpful Report

Posted 1 year ago

“I had to wait over 7 hours for someone to rescue me tonight. In the end it was a partner firm as apparently there were no RAC service vehicles available even though I was only 3 miles from home. What's more the partner firm arrived within 20 minutes and could easily have picked me up a couple of hours earlier at least. No accurate timings given and no follow up. I was also on the phone for over 2 hours in total because it takes half an hour to get through to anyone whenever you ring. The partner firm weren't asked to pick me up until after I had been waiting for 7 hours. It took a manager 2 hours to call me back at the very end of the long wait. He said he was the only manager on shift that evening! Interestingly an AA man stopped after I'd been waiting 2 hours to see if I was okay just out of the kindness of his heart. Had it not been for a friend who lived nearby who brought me food and tea on a very cold evening it would have been even more difficult. I'm lost for words really.”

Helpful Report

Posted 1 year ago

“Yet another dreadful, dreadful experience with RAC Breakdown. Contacted them at 4:00pm via their contact number. Recorded message telling me to go online to log my details (not able to speak with an advisor at any point). Received a text stating estimated time of arrival 21:45pm - which I thought was bad enough - but they finally arrived just before midnight (8 hours in a freezing cold car with text updates every so often saying it would now be any time up to 12:50am. The final text from RAC themselves was 21:03 stating they were sending one of their, 'Trusted Partners'. Short phone call from RAC to say sending someone out to recover my vehicle. Waited with no update until approx 23:00pm when the Trusted Partner phoned to say any time up to 1:00am - another two hours in freezing temperatures. My initial texts from RAC asked if you are alone/elderly - I was/am both. Why do they ask this if it makes no difference to your wait time? The Trusted Partner phoned back to say they had a cancellation and would be 40 minutes. Hurray midnight and as it was only a 35-40 minute journey, I would be home by 1:00am- (9 hours). Trusted Partner arrived, gave him the postcode for his satnav and he set off in the opposite direction. Kept telling him he was getting further and further away from my destination and he refused to accept it until we were heading out to the M62/M1 instead of HARROGATE!!! I was freaking out as surely he knew the area. Eventually he turned round as he could see I was in a state of panic. Thus a short journey became a ridiculous and stressful event. This experience at 2:00am was bad enough for me as an older woman but can't imagine a young woman in the same situation. Clearly not acceptable. He did apologise as I disembarked from his truck. Not sure if that was for going miles and miles out of our way or for his general unpleasant demeanor / comments- but I have never been as happy to be on home turf. This is first the one star review I have ever given but I felt it necessary to make others aware. I hope RAC will take heed of these comments along with all their other terrible reviews.”

Helpful Report

Posted 1 year ago

“An employee of mine nineteen years of age rang you at eight o’clock tonight and as been given a one thirty estimated time bearing in mind she’s on her own and frightened it’s also freezing it says on your advert usually there in sixty minutes totally unacceptable it’s now midnight I am not with you with my car and after this I would not consider your company”

Helpful Report

Posted 1 year ago

“Been waiting for over 7 hours in the cold waiting for my bike to be recovered thay don't care don't waste your money maybe try the aa or green flag been a rac customer for over 10 years and I have only had to call them out 2 times the first time thay refused to recover my car that was then subsequently stolen thanks yo them not doing the job I pay them to and now thay have left me at the side of the road and refused to tell me how long thay are planning to leave me sitting in the cold thanks rac for a Disgraceful service”

Helpful Report

Posted 1 year ago

“RAC is worst uk breakdown service. I have been paying for months until I need their help for an easy fix breakdown and I was told to wait for seven hours for an engineer. The worst part is when I cancelled their membership they are now after me for a cancellation fee. Please never join RAC is worst of money. Join AA you will get excellent service for your money.”

Helpful Report

Posted 1 year ago

“Avoid theses cheating lying overpriced con people. They made 200 million plus list year and failed to provide a service I paid for”

Helpful Report

Posted 1 year ago

“Scammers nothing else. I'm paying for recovery not for patrols duch*. Very poor customer service. Patrol guy very abusive and aggressive on the phone and then he refused the recovery and reported me as a abusive customer. I spoke to him back same way as he spoke to me. Bunch of scammers nothing else! Car not recovered. Paying them for the service they not providing! Financial ombudsman will be contacted. Wasting 2 days of my life and treating me as a idiot and aggressive customer! The RAC doesn't even have customer service number!”

Helpful Report

Posted 1 year ago

“Shocking Experience I wish I wasn’t providing a one star score as the RAC doesn’t deserve a score, We arrived at a manned car park after an 11 hour flight to find our car had been broken by the car park attendants so we called the RAC to arrange a pick up for the vehicle to take us from Heathrow to South Wales (our cover has national breakdown assistance). This happened at around 5pm, we phoned initially and was told someone would be with us within around 2.5hours, but the time on the link they sent us kept changing, we were freezing cold as we couldn’t start the car to keep us warm. We called the RAC back after no one attended to be told that the next time they would get someone to us would be at 12:15am, we waited and again no one showed, after over 7 hours of waiting we called them back to be told we were best off finding a hotel then calling them back at 7am in the morning. We found a near by hotel and set the alarm and called them at 7am and spoke with a manager who informed us that we would get a call in the next hour to confirm where we would be picking up the rental car, 2 hours went by and no call! We called to be provided with an incorrect telephone number for the rental car firm which we had to chase and source ourselves. At every point of their service we were handled with undue care and attention, we were just fobbed off at every point of contact. They have confirmed that they will cover the costs for the hotel and rental car but this doesn’t cover the stress it’s caused us. I can’t understand why they would action something but then not let us know what they’ve done, they need to train their staff or put a process in place where their system keeps their customers informed. I’m now absolutely mentally and physically drained by the experience and the RAC has a lot to answer for,”

Helpful Report

Posted 1 year ago

“Broke down today 730 am it’s now 1240 still no breakdown guy what a shower”

Helpful Report

Posted 1 year ago

“Was told i had to wait up to 6 hours for a patrol to attend. In the end it only took 3 1/2 . Then appalling service when i complained”

Helpful Report

Posted 1 year ago

“Awful organisation. Don't join, they are all image.unless it's a flat battery they are incapable of turning up , fixing , or getting you home. Simply don't care. Vile outfit”

Helpful Report

Posted 1 year ago

“Broke down 10 o clock at night on a dual carriageway with two young sons and a wife who needed to get home for her medicine, raining and parked on hard shoulder..rac put us as priority BUT still give us a five hour waiting time...shocking ...priority was 5 hours...not good enough...membership cancelled....”

Helpful Report

Posted 1 year ago

“Totally inept and unprofessional outfit. Used to be the flagship, now a sinking ship. Totally ripped me off with their car insurance too”

Helpful Report

Posted 1 year ago

“RAC Warranty – what a mockery of a policy. I bought a car, and within the initial two months, the turbo failed despite the vehicle having only 20,000 miles. The Turbo had coolant and oil issues, but due to the slightest trace of carbon, the entire claim was abruptly cancelled. This decision was made despite the carbon being minuscule and impossible to accumulate significantly in the 1,000 miles I had driven the car. I was assured that RAC was the best, seeking peace of mind at the age of 18. Instead, they brought about stress, aggravation, and prolonged delays in getting the car repaired. Eventually, the burden fell on the garage where I purchased the car, causing a three-month period without a vehicle and rendering me unable to work during that time. In essence, it's a complete joke – strongly recommend steering clear.”

Helpful Report

Posted 1 year ago

“I would like the chance to say my side of the story to why I should not deserve to pay this fee. I am a long time customer for RAC. My car was stuck in MK city on a Friday evening around 10 pm in June. I had called for RAC services, they said they would come. I checked the tracker and they said there would be a delay, however I waited as I understood the situation and they never came. I gave them additional time and waited for them to come the next day and they never came. I messaged RAC about this situation and I got no reply or any messages about the incident or an apology. The next day I contacted a private company and got the car delivered to my home so I can get it fixed. Even then, after hundreds of messages I got no reply from RAC. After waiting long enough I cancelled my account with RAC which was in July, a month after the incident happened. And now I have gotten a letter from the debt collector demanding a cancellation fee and my credit score has taken a big hit. Is this the customer service of RAC? They have caused me a big loss and I am feeling mentally drained and upset.”

Helpful Report

Posted 1 year ago

“After breaking down on a derelect road, bad lighting, my daughter came to wait with me until rac came, she had hazards on, then rac decided my car must be towed to a garage. Then my daughters cars battery ran out to which my daughter then told the rac man, to which he replied its not his problem and drove off, my daughter was then left vulnerable and afraid. I think rac is a complete and utter disgrace. I will not be returning to rac again, DISGUSTING”

Helpful Report

Posted 1 year ago

“Hi all. It's a scandal about the waiting times, lies, and depths that this outfit is prepared to sink to after you've bought a policy from them. They stooped so low as to withhold my caravan for 5 months in the South of France and still have it, using every underhanded excuse not to repatriate it contrary to the policy which states "If your towed vehicle can't be fixed before returning home, we will get it back home for you". The return date was 24/06/2023 and when at home we received an email on 26/06/2023 saying that they had not yet found a place to do the necessary repairs. How can a company treat a couple in their 70's with such contempt? and outright lack of empathy, costing us approx. £16-17,000. The FCA should withdraw its license to trade in misery and corruption. M Lowe”

Helpful Report

Posted 1 year ago

“Broke down 81 miles from home. Been a member for many years. Wouldn’t tow home as patrol man said we had not followed manufacturers guidelines on changing parts on our vehicle so weren’t covered under the policy. DO NOT BUY BREAKDOWN COVER UNLESS YOU HAVE A FULL SERVICE RECORD AND FOLLOW ALL OTHER MANUFACTURERS GUIDELINES TO THE LETTER OR YOU WONT GET HOME.”

Helpful Report

Posted 1 year ago

“I am giving it 1 star because visually the RAC approved car is a nice looking car. That's where the positive feedback ends. From the minute I dropped the delivery driver off to the train station I've had problems with the car and the shocking customer service from the RAC & dealer. Within 1 minute of driving away an engine light came on in the car. Not what you expect after paying £18495 + £200 delivery costs and an RAC safety check & platinum warranty. The dealer initially seemed helpful they booked me into a local garage who couldn't see me until 2 weeks time. The car ended up having to go to Mercedes which was booked in a few days later who then advise me my brakes pads were 3mm which is below what the RAC safety check should allow. Their dispute teams advised me 50% or more and 3mm is below this. I made the dealer aware that this is unacceptable after owning the car for such a short time and they ignored my emails. Then a few weeks later another engine light comes up so back to a 3rd garage who now confirm the brakes are at 1mm so no choice but to replace the pads and discs to keep my children safe. I submitted a report from the garage with photos of the pads and brakes to the RAC dispute team to complain and the dealer is refusing to compensate me and the RAC are useless. If you think you have peace of mind with an RAC approved car and warranty. THINK AGAIN. Shocking customer service from both RAC & Signature Cars and clearly in house/ dodgy MOTs! Avoid avoid avoid. I'm taking this further so no need to comment back trying to redeem yourselves thanks!”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,771 reviews