RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful awful awful!!! Left my sister for 6 hours as they forgot to put her call through! She had 2 children in the car! In the end had to leave the car and key to be collected, I then picked her up! They refused to here her complaint! Rude on the phone, charged her £89 for NOT collecting her! Having to take it further as RAC ‘don’t do compensation’ Disgusting service!!”

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Posted 6 years ago

“RAC Warranty is nothing but traitors in business . Never waste your on this fraudster company. I am after legal help now for my claim.”

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Posted 6 years ago

“I had brilliant service . They were with me within 30mins. The patrol guy rang me to say he was on his way. He was so friendly and made me feel relaxed about the whole thing. Had my car sorted in an hour. Thankyou for great service”

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Posted 6 years ago

“This company is useless called them 8.37 didn't receive a thing from them for 3hrs called them back a few times waited and waited got through 1147 complained came off received a call from a rude woman telling me my job wasn't received till 955 and my new eta was 0130 not trying to be understanding how angry cold and hungry I was why you have no s6tars I don't understand evil company sorry AA”

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Posted 6 years ago

“Removed money from account 2 years after not using their services. Overdrawn and refusing to pay charges. Avoid.”

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Posted 6 years ago

“We broke down last night at 10.30. each time we rang we were put on hold for 20-25 mins. Each time we were told it's gonna be about 45 mins. They weren't ringing us with updates, each time we needed to ring them. To cut long story short, after 3 hours of waiting, ringing,, hearing they're NOT an EMERGENCY break down service - JUST a breakdown service (yes that's what we heard!) We rang our friend, who dropped us home. We got a trailer, went back, luckily car was still there (it was in the middle of nowhere - dark, fields around) and we ended up putting the carbon the trailer ourselves and towing it! Thinking what if it was just me without my other half! Shocking”

Helpful Report

Posted 6 years ago

“Ive complained over the phone and don't seem to have gotten anywhere, so I'll do it here. I was in a party of two when we broke down on the M5 on May 20th. We called the RAC at 6pm asking for assistance. We were told on the phone that someone would be with us in an hour. Half an hour later, we received a text confirming this. After another hour (1.5 hrs total) we decided to ring the RAC to see what was going on. The woman on the phone stated that no one had been called to get to us and that we were now looking at another hour again before someone would get to us. We were on the side of the motorway and sitting amongst brambles, next to a bridge with some shifty looking people passing by. Explaining that we were becoming frightened on the phone didn't seem to bring any empathy. It was gone 9pm before someone arrived and followed us to a nearby services. After this, we were assured that someone would collect us to tow us home. After another three hours (6 in total), we rang to check this. Again, we were told that no one had actually been called out for us and that we were very likely to end up waiting all night. We were given the option of waiting in the hope of someone potentially becoming free, which the caller stated was unlikely, or that we could be booked a hotel room nearby. As no times were given for the hotel room, we decided there wasn't much point in taking that option as we just wanted to get home. At 2am (8 hours after calling), someone arrived to take us home and did so. The following week, we complained and asked to cancel our membership, due to the unreliable information we were being given when in a very vulnerable situation. We were told this was not possible, despite knowing that it is. We were then promised a £35 check in the post, which did not arrive. We just want to leave the RAC, as we no longer feel safe and have no trust in your service. We deserve a refund for this year due to our appalling experience”

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Posted 6 years ago

“A complete joke of a company, should be closed down, service not fit for purpose!!!!”

Helpful Report

Posted 6 years ago

“Purchased membership in June 2017 after been given a quote. Decided to pay the whole amount using my debit card. On 6th June 2018 I noticed that a £138 pounds had gone out of my account. Telephoned them and advised that it was automatic renewal and they had sent letter to me. I Said I had not received it and demanded a refund. Advised it would take up to 14 days. Scammers.”

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Posted 6 years ago

“I was informed the wait would be UP TO 90 minutes at 01.36 but at 02.52 I received a call to say wait may be ANOTHER 90 minutes. Waiting for manager response.”

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Posted 6 years ago

“We broke down on a hot Sunday afternoon at 19hrs (7pm) it took an average of 55 mins to get someone to answer our call. we've called back multiply times because we’re not getting regular updates. Our last update was at 10.40 when we were advised that the RAC had still not found a contractor to help us. It’s now 2.03 in the morning and we’re still stuck in a very dark lay-by and no idea when help might arrive. As I write this review my husband is on the phone yet again waiting for someone to pick up (we’ve been on hold so far for 1hour 10 mins). This is not a breakdown emergency service it is a complete farce. Update - we held on the phone in the end for a total of 1hour 40 mins. We eventually received assistance at 4pm not from RAC who still hadn’t responded but by fiat who also couldn’t get hold of the RAC so stepped in and found a recovery engineer who fixed our vechle within minutes enabling us to be on the road again by 4.30. We arrived home at 5.30 in time for my husband to have a quick breakfast and head to work. Total recovery time 9 hours 30 mins.”

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Posted 6 years ago

“90 minutes to get through to someone on the phone and after 6 hours I am still waiting for someone to tow me to a garage as they are apparently 'extremely busy' as usual. Was stuck on the hard shoulder for 3 hours until they bothered to send a local firm to at least tow me to safety.”

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Posted 6 years ago

“Hi, I broken down this evening in my way home, I have to say the service I received was fantastic. From the advisor on the telephone to the RAC engineer. The engineer within seconds explain what was wrong with my car, temporarily fixed the problem so me and my daughter could get home. He advised what I should do to get it fixed, he also advised the best way to drive the car back home so we made it back.... I’ve also received an email providing me with the details of what is wrong so I can give this to the garage. This was also help so I could google it myself so I understood the issue and means that the garage couldn’t then baffle me with technical car talk. So thank you for your assistance RAC, highly recommended”

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Posted 6 years ago

“Bitterly disapointed in the poor service. As loyal members for 10 years we will now not be renewing our policy after being left at the road side on a busy round about. We had to ring the AA as the RAC were unable to pick us up. Rude staff on the phone who did not put us at ease. The RAC advised us to ring the police to fix the broken suspension! Livid with the lack of customer care! There is no care! Paid for them to pick us up in an emergency and had to ring the AA! We will now be moving to the AA who picked us up within 20 mins. Thank you to the AA who picked us up swiftly and did not ask for a penny!”

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Posted 6 years ago

“My daughter broke down with her 20-month-old daughter on the M11 last week 21/6/18. She called the RAC who got there in 20 minutes. Good I thought. He said the car was a write-off and they manged to get the car off of the M11 onto quiet piece of road. The mechanic Ben said the RAC would call her in a few minutes. This did not happen. Then the mechanic drove off and left them both alone. After I had complained, and she had phoned them in a desperate state herself, the RAC finally called an independent company to pick her and baby up. She waited over two hours in the dark on a remote road, scared, with a young crying child. SINCE WHEN HAS IT BEEN COMMON PRACTICE TO LEAVE MOTHER AND CHILD STRANDED ALL ALONE IN REMOTE UNLIT AREAS?! SHE JOINED THE RAC TO AVOID THIS SORT OF DISASTER, NOT FOR THE RAC TO COMPOUND IT AND MAKE IT WORSE!”

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Posted 6 years ago

“I’ve been with the RAC for 4 yrs very expensive they are too and when I needed them most they wouldn’t come out because I drove a van, and said it was for business use and I would have to pay £110 call out fee and wait 4-6 hrs for the privilege, I could have pushed it home quicker, not only that but I spoke to 2 customer service reps that day one of which I think was half asleep the other very arrogant. My vehicle is used for personal use but RAC would not accept this, so I complained and the customer service ( if you can call it that) was useless took a long time to respond after the initial complaint and nothing was resolved. Go with Green Flag or AA they are cheaper and have same cover.”

Helpful Report

Posted 6 years ago

“Second time now I have called out the RAC - both times the roadside mechanic was good, but the back office and dispatchers are shocking and incredibly rude - especially in their so called dispatch office. The claim 40 minutes to an hour for the call out to arrive - on both occasions was 3 hours from my call. Worse still the initial dispatcher tells me its a certain time, I get a call 15 minutes later from a different person telling me its going to be a much later time, then another call from someone else telling me its going to be later still. BUT - the worst thing was the first occasion when I had broken down by the side of a very fast A road with no hard shoulder.........very dangerous but it just didn't seem to matter..... Going to cancel my membership and go with a professional operation. Oh and to top it all - when I did get recovered eventually on the 1st breakdown, (having waited nearly 8 hours by the side of a road), the contractor they used told me its an RAC policy to string things out to see which contractor they can get at the cheapest rate so the dispatch centre are happy to leave customers waiting for 4+ hours to try to save a few pounds..........none of the others do this .......only the RAC. Never again. Cowboys - and with this level of customer service their business model is unsustainable.”

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Posted 6 years ago

“Thefan belt and the power steering went on my van when we were having a day out in kielder, now anyone who know kielder will know there is only one road that goes alongside with zero signal but i managed to get a lift 5 miles back to a pub where i was told it would be 90 mins wait, being 9 at night we happy bout it, by 7 the next morning they still hadnt turned up so i ran miles to a phone box and gottold some one had come out at 1 but couldnt find us even though we were only people on the 9 mile stretch. Got told 90 mins again and by 10 i went back to the phonr box and got told he had only just recieved the job and it would be 12 by the time he got to us. A 15 hour wait is unacceptable and dangerous, luckily we had water but if we hadnt it could have been a different story. We were disgusted by the service.”

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Posted 6 years ago

“Burst tyre waited 7 hours for them to get my car to a garage had to get a taxi home with a small child. Really poor service their phone service took 15 mins each time to get through to,one said they could get a tyre out to me then I was told this was not possible and shouldn't have been told this. They advertise universe tyres but can't supply them. Unsatisfactory service”

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Posted 6 years ago

“Fantastic service! My breaks failed on my car, whilst on a busy dual carriageway in Kings Hill. Called the RAC and a guy called David from Aylesford was with me in 15 minutes! He was really helpful with his advice and got me home safely in less then an hour from when they had topped working. Highly recommend!”

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Posted 6 years ago

RAC is rated 1.4 based on 2,842 reviews