Staples Reviews

Name: Staples
Address: -, - -, Doncaster
Rating: 1.94

1.9 Rating 101 Reviews

21 %

of reviewers recommend Staples

1.9

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Dawna Teahen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely SHOCKING customer service! I ordered several items, one large item didn't arrive and I had to spend around 5 hours on the phone over 4 separate phone calls and it is still not resolved! Furthermore, another item arrived damaged and after 3 hours on the phone on 3 separate occasions, again, nothing resolved! How this company is in business I do not know! AVOID! AVOID! AVOID!”

Helpful Report

Posted 3 years ago

“Placed an order on 9/22 for delivery on 9/24. Got an email saying the order was delayed and delivery would be on 9/27. Got an email saying order was delivered, but it wasn't. Called Courier Express who had the order but they could not tell me where the order was left. Two more calls to Courier Express got the same results. Called Staples customer service, in the Philippines, they were of no help. Today is 9/29 and neither Staples or Courier Express can tell when the order will be delivered. I suggest you buy from someone who uses a more reliable carrier like UPS or FedEx! And with customer service agents in USA!”

Helpful Report

Posted 3 years ago

“Never buy again 3 time charge my card Item received twice”

Helpful Report

Posted 3 years ago

“Manager (Ashley Mabry), General manager( Carlos) District manager (Tom Conroy) Hr Employees like (Amy Wolf) do not care about their employees. All they care about is making Staples CEO rich. I reported harassment, retaliation, discrimination, verbal abuse, underpay, obligation to work off hrs or not take lunch breaks. But it was all overlooked until they managed to falsely terminate me. So if this is how they treat the people who are working for them imagine their customers and oh did I witness this first hand. Not to mention they are way overpriced, and let’s not get started with their customer service at the copycenter. Thumbs way down Staples. So glad I’m out of there. 348 4th av brooklyn ny”

Helpful Report

Posted 3 years ago

“NEVER AGAIN. I shipped a product via a UPS branch that resides inside a Staples store in Cupertino, CA. I bought the boxes and materials to pack based on their instructions. Added an extra cost for a handling fee, insurance, and return carrier & Service. Then, the product arrived broken. To my surprise, both Staples and UPS decline and state this is the other vendor issue and they don't accountable for the shipment. So, my money and product are gone!!! Bad, bad, bad service. Next time, go to Fedex and Target. Much reliable.”

Helpful Report

Posted 3 years ago

“Staples advertises 24 hour delivery but they use Courier Express for shipping. Courier Express might receive it in 24 hours but you'll be lucky if you see the product in a week while it sites in their warehouse.”

Helpful Report

Posted 3 years ago

“I did order online an item from Staples. During ordering they do not tell you when is delivery time only after the confirmation. Because delivery was two weeks later I decide to order from the store. I want to cancel my order but staples do not have this option, WHY this is so odd. I try to order from the store but their website is so confusing I did place another order the same way as before. Next, I pay much more attention to my order but again I was negatively surprised. While choosing the store I couldn't choose a store where I live. It gives me choices 600 km avay from my home. I'm so disappointed. Big stores like Staples can not afford dissent websites, not so confusing and working properly. I was charged twice and now Staples tells me to wait to get my money back for two weeks. So now they use my money for what I call misleading customers with no consequences. THIS BS.”

Helpful Report

Posted 3 years ago

“As of march 11, 2021, I have had three separate faxes sent from three different staples store over the past several months and NONE of them received the faxes although the I received a positive confirmation sheet. It's useless to use Staples fax services.....what a waste”

Helpful Report

Posted 4 years ago

“They will not warranty what they sell, very disappointed. They told me to send it back to manufacturer.....That's like my car dealership telling me to take my car back to Detroit. Never again Staples”

Helpful Report

Posted 4 years ago

“The customer service at Staples is horrible. I stood in the line at the Staples on East Colonial. The employee acted like I was a ghost. The employees name was Toney. In fact another employee had to ask him to help me. He looked at me twice and put his head down. He wouldn't acknowledge me until another employee asked him to help me. When I asked him about a product he said he thinks it's on aisle 1. He didn't bother to make sure I found what I needed. Online they advertise that they have fans. However, they don't have fans in the store.”

Helpful Report

Posted 4 years ago

“On November 27th, I ordered a mini fridge from Staples.ca. After 2 weeks, I had not received any updates. I emailed the company. No response. I emailed the company a second time 4 days later, no response. *as I was checking my account every morning for updates, I noticed a sale on Apple watches (Friday December 11). I clicked on the Apple 5 that was advertised for $299. No size or colour was available for purchase. This, I deemed as a scam to bait potential buyers into buying a lesser watch for more money and this contradicts current advertising laws (I have been on the website obsessively awaiting an update on my order and would have seen this front page ad within a couple hours of its post and these watches are commonly available). I then called customer service and was advised my purchase would arrive on December 29th. On the 29th, there was still no update on my account. On December, 31, I contacted customer service by phone again. I opted for a call back. I did not receive one. I called again the same day. Customer Service advised they would look into the matter and I would receive a response in 3-4 business days. With the holiday, I assumed that would be January 5/6. No response. I called customer service on January 11. I pressed 2 (opting for a callback). I was told that the service was unavailable and was disconnected. On Jan 12, I received an email stating that Staples could not get the fridge and that I should call customer service and discuss an alternative product (again baiting with a product they can not provide). I attempted to call customer service. Again a callback option was not available and hangup ensued. Upon arrival home after work, I called customer service and opted to wait on hold for a representative. After 45 minutes on hold, I was hung up on. I then checked the website and noted the same product (that is not available) is still listed for sale on the website and the company is still baiting consumers to purchase a product they do not have. I still have not received a refund. I still cannot get in touch with customer service. There is no head office contact info to call to complain. And I have invested a massive amount of time and energy attempting to pursue what is clearly a company tactic to offer products that are not available to consumers in an attempt to coerce them to buy a product that they actually don't want.”

Helpful Report

Posted 4 years ago

“I was in the Flemington NJ location on Jan 3 I wanted to purchase a new refill for my Dayrunner book. They did not have any in stock I was directed to the kiosk to try and order it. Turned out the warehouse was out of stock. I was told to go to the Dayrunner website and order directly from them. I went on only to find you have to order it through Amazon. I don't have an account with them. I would have appreciated it if the store had told me that. Not very helpful.”

Helpful Report

Posted 4 years ago

“Absolutely appalling service.... ordered an item on the 15th Dec from website, which said 'processing' I got fed up with this' so used their web chat now that it was available after the Xmas period only to be told that the item had been discontinued, this was a 2021 diary insert.....no wonder they went bust...”

Helpful Report

Posted 4 years ago

“I went to Bridgewater staples to look for a printer. They did not have what I wanted. Called Hyde/Park store. They said they had it Drove 45 minutes away. They did not have it.The manager said she would get one from her husbands store and have it at Bridgewater in morning. Go back to Bridgewater the next day. The manager did not deliver it. Tyler and Eddie who is the manager took care of it. Eddie the manager delivered it to my door that night. That is customer service. Advice: Go to Bridgewater Staples. Don't bother with Hyde/Park Oakley store. That was a nightmare. Glad Eddie took care of it for me! Denise Willhelm”

Helpful Report

Posted 4 years ago

“shocking, order i placed 03/11/2020 will now be delivered around 05/01/2021, even showing in stock on web site !! DO NOT USE STAPLES”

Helpful Report

Posted 4 years ago

“I ordered a Google Chromecast from them, online, with what they advertised as next day shipping via UPS as long as you ordered by a certain time the day before. I ordered the product at about 12PM that day, so I should have it by the next day, right? Yeah, good luck with that. The first inkling I had that something was wrong was the email I got from Staples a few hours later saying my product had been shipped. So far so good, looks like it's going to be on time. Unfortunately there was no tracking information. So, you can't call Staples as you'll spend over an hour on the phone trying to get through. So I chatted them through their website. After 4 days of this I finally find out that they didn't ship it through UPS, and they have no idea where it is. Personally, I think Staples says whatever it needs to to make the sale. Promise anything the client needs to hear so you get that sale, and then if you can't deliver, who cares. If I would have ordered through London Drugs, I would have spent 15 minutes of my day picking it up and I would have had it almost a week ago. So, 5 days later, I still don't have any kind of a traceable shipment from Staples. What a JOKE. I will NEVER order anything from this company again”

Helpful Report

Posted 4 years ago

“They delayed my delivery and don’t even can explain why. Two day delay and still no package and no explanation”

Helpful Report

Posted 4 years ago

“Although item showed available at store, was not. Third time this happened!”

Helpful Report

Posted 4 years ago

“Bought a chair in store 10/31/20,saw on line 11/8 for 70 dollars less,my fault,should have checked further.”

Helpful Report

Posted 4 years ago

“I was in the store tonight to pick up business card magnets. I looked where I thought they would be, but no luck. I went to the customer service desk and asked where I could find them, and was told to go back to the aisle where I'd just been. Still no luck. I searched and found the item on my phone and went back to the customer service desk so that the lady would look them up by item number, but she just told if I didn't see them, they were out. Both times she responded to me she asked for help from someone at the other end of her color mic. There was no one to help on the floor. I was one of three people walking in circles trying to find items. I left the store, went to the parking lot, and ordered the item online with a one-hour pickup time. It was indeed available. I ran another errand and was notified it was ready. This is incredibly frustrating. The fact that there was no one to help speaks volumes about what Staples think of customers trying to spend money in their store.”

Helpful Report

Posted 4 years ago

Staples is rated 1.9 based on 101 reviews