“I bought 3 great seats September 11 for the Atalanta v Celtic champions league game in Bergamo Italy . They were on the first row @ the half way line so all day Wednesday I was contacting them asking were are my tickets all they did was lie to me so finally 30 minutes before kickoff they emailed me saying they didn’t have the tickets. Now understand something I live in Puerto Rico so I flew to NY JFK then to Milan I was furious so they offered me ticks behind the Goal those tickets are half the price I paid for mine but I had to take them because I had come all that way to see the game . They then told me there would be no extra charge for the replacement tickets that cost half of the original tickets. When I tried contacting customer service they basically blew me off they are the scum of the earth.”
“This company is a poor excuse for a company. I purchased tickets for Ali Sadiq for 9/27/2024 but wasn't able to go so I sold them on the site on 9/23/24. I still have not received my money. They keep saying that I need to input a default payment method. I have done this 4 times with a representative walking me through the process and verifying that they received it on their end. But I keep getting messages saying they can't deposit the money because I need to input account information. So I did it tonight, again with a rep and he says that I should receive my money in 13 days. What the actual f. I will NEVER use this company again.”
“Bought tickets in July to BSU VS UNLV game today. Stubhub substituted horrible tickets. We originally were on 30 yard line ground level. Sitting in horrible seats on 2nd level in corner of endzone with obstructed view. Will never use Stubhub”
“I traveled to a concert in salt lake from Boise for a concert I didn’t get my tickets. I may get my money back for tickets but not my time, hotel, travel & other expenses. They suck”
“Bought tickets to Jimmy Carr. The night of the event, the tickets disappeared from my app. Due to the uselessness of stubhub help, I missed the comedy show I'd paid 200 for.
ABSOLUTE GARBAGE!”
“I have been waiting 22 days to be paid for tickets that I sold and gave spoken with customer service 4 times with nothing resolved. Nothing but a runaround”
“Bought Benson Boone tickets that said the view was great with no obstructions. REALITY - horrible obstructions - the seats were behind a 2 foot wide pole - couldn’t see anything. I will never use Stub Hub again.”
“I purchased tickets for Buju Banton in Houston Texas on Sept 12,2024. I do not live in Texas but was going to be there for work. The show ended up being postponed 3 weeks prior to the show. It is now almost November and the show is still showing as postponed because they do not want to refund anyone for these tickets. The tickets were $480 which is a sufficient amount of money. I have requested a refund several times but they are refusing saying the show is postponed. This is ridiculous. They say I can resell my tickets on the site. No one is buying tickets for a concert that is postponed with no future day provided. Stubhub is a scam. Please do not purchase from them b”
“Do not use StubHub. Total scam of a company and just notice the AG is suing them so that’s that. In process of ordering tickets. Cancelled my order and ordered them a different way. Got confirmation of order. A day later ai get a cancellation email. I called and was told tickets not cancelled. I waited a few more days and checked again and again told not cancelled. The day of the show-my birthday I called and was told indeed cancelled due to non payment. I provided proof of payment and was offered no assistance. After the show I was told that the tickets I had were indeed good and that the cancelled tickets were from order I cancelled. I used the same email address. Only the cancelled tickets were showing up. There was no research done on StubHub side. I had no idea these were the tickets I cancelled. StubHub did nothing to try and see why I had cancelled tickets. I missed the show. None there speaks good English. That’s cool to hire from other countries. They have to be able to communicate and research. I asked for someone in the states and the rep got mad. That’s my right.”
“I purchased Matt Rife tickets for Chicago on May 30th. Arrived at the venue and find out he canceled. Rescheduled for December 26th. So I'm trying to sell the tickets. Find someone to buy them, but Ticketmaster has up to 48 hours before the show to send out the new tickets. How am I going to sell tickets 48 hours before the show. My wife and don't want to go to Chicago on the day after Christmas. Stub Hub is horrible and Matt Rife is over priced.”
“This company is a scam. We purchased tickets (as a birthday gift) in July 2024 for a concert on 10/23/24. Emails said the tickets would be sent. The day of the event, multiple emails were sent to Stubhub saying we had not received them. When we called, customer service said tickets "were no longer available" and that the only option was a refund. An hour before the concert- which was sold out! What this company does is pre-sell you "tickets" that don't actually exist. And if the event is popular and tickets sell out, they have nothing to actually give to you. SCAM!”
“I wouldn't even give them 1 star. StubHub is a joke and I will never buy tickets from them again. Their customer service is horrible and none of them even knows what they are doing. Worst experience of my life”
“It was a terrible experience for me. I bought 2 concert tickets and had to sell the tickets because I was busy. I sold it to another customer and waited for my money for 3 months. But I didn't get it. They don't give me my money. They want proof that I sold the ticket, but I did not receive any e-mail. They took about $600 of my money. A very bad company. Don't use it. They suck.”
“I can't say enough about how bad my experience was with stubhub. With stubhub you are dealing with at least 3 parties to get the tickets. My Tickets were delivered 3 weeks before the game and I tried everyday for 3 weeks to receive them and I couldn't. I lost over $1000 because I couldn't get them out of a ticketmaster account. Stubhub's policy is that if the tickets have been delivered from the seller by email that they are not respondsible if you can get them from the inbox and they won't guarantee nothing. Yes, they will try to help you get them but they won't get them for you. I had such a bad experience and will be paying off these tickets i never received for a long time....NEVER AGAIN”
“Got tickets for Barcelona as a gift for my daughter, but they were cancelled as the queued to enter stadium 58 mins before kick off…. no customer service, no assistance just hard luck and a refund.
If they were fans they’d understand the huge disappointment let alone cost of travelling from Dublin.
Do Not Use….”
“Ordered tickets. $800. Headliner (Ray LaMontagne) cancelled 30 minutes before show to start, got an email the next day saying show still on (18 hrs after show supposedly ended)? I can’t get a refund. Not even a credit. Stay away from stub hub.”
“Awful, awful, awful! I paid for soccer game tickets. The person delivered the tickets to us at the stadium. When I went to go through the gate to scan my tickets, I was told I had to go to section 708, nosebleed! The issue is that I paid for a much closer section. My tickets were changed without my consent! I reached out to customer support while at the stadium and lost signal and was not able to continue to explain my grievance. Like many others on here complaining, the customer service rep took it upon themselves to give me a 25% credit, which I never agreed to because I lost signal. I spoke with the supervisor, Glomar, and he said because the other agent already gave me a credit there was nothing else could be done about it. Completed BS! Do not use this company. All that have experienced similar issues, I urge you to contact the Better Business Bureau to report them. This is a fraudulent business.”
“The day of the concert I began calling cause we had not yet received our concert tickets. I called 4 times and was assured I would have them by 5pm. 5pm came and went. They needed to leave to go to concert. No tickets. I called and spoke with Benjamin G and he said "I tried to contact the seller and was unable, but per our fan guarantee I can either give you comparable tickets or issue a refund". The tickets were a gift to my son and had been waiting months, so I said 100% I want the comparable tickets. Right after I said that, Benjamin stated "I'm sorry you already responded to the email accepting the refund and I already issued it. There's no turning back now". I hadn't even looked at my email to respond to one. I had no idea he sent an email. He completely lied about it. I asked to speak with a supervisor or manager and he said they were on the phone. I said I'd wait all night if I had to. I was irate. Then he said "oh, they left for the night. I called back, they left me on hold each time for 45 mins until u hung up and called back. After 3 hours I finally spoke with a manager who was apologetic but he fixed nothing, there were NO tickets. I found out from several people that the same thing happened to them and many never even got refunds. This scam needs to be shut down for good. Luckily my husband scrambles online and got tickets. This all happened 2 hours before show started. We actually found them cheaper with better seating, so at least something good came out of that disaster. I will not stop until this business is shut down. #cancelstubhub”
“DO NOT USE THIS SERVICE!!!! I would give ZERO stars if I could. StubHub and Viagogo are the same company and they are both terrible. I bought tickets for Taylor Swift in Miami. I paid a ridiculous amount of money for them, and the money was transferred and the tickets sent. I accepted them into my TicketMaster wallet, and I thought I was all set. That wasn't true. While I was in line to get into the parking lot at the stadium, I had to pull up my ticket to be able to even drive in, and the ticket was gone. I had to get out of that very long line and call them. It took oven an hour for them to tell me that the seller had cancelled my sale. I then took almost one additional hour to get an offer of what they said was a similar seat. It was not similar. It was behind the stage. I then had to purchase another ticket, or simply not go, after traveling 6 hours to get there. I bought another ticket for almost $1,000 more, and the seat wasn't even as good as my original seat. I am furious. If I pay for something, and you accept my money and transfer the property, you shouldn't have the option to take it back. It's now mine. They have not given me a refund yet. I didn't even want the refund. I wanted the ticket I purchased. I am so angry and will never purchase from these crooks in suits again. THIS SHOULD BE ILLEGAL. THEY SHOULD ALL BE IN JAIL!!!!!”
“Purchased a parking pass to my event
After I purchased seller changed delivery method to mobile delivery . I never received my pass . I called stub hub twice . They said he had to the time of the event to sen me the pass . Needless to say I had to pay to park . Stub hub now says they won’t refund me”
