“Do not purchase tickets for any event. Through stubhub, i was sold tickets that word's supposed to be obstruction free. We were unable to see ninety five percent of the show”
“I had tickets to a show I purchased. The show ended early and we were told by a public announcement we would get a refund. They had denied my refund and took my money. I will be speaking to upper management by phone. This to me is a scam!”
“I recently purchased tickets on StubHub and specifically selected tickets based on the delivery date. Immediately after paying for the tickets, the delivery date mysteriously changed to a later date. And I was not able to get a refund even though the terms of the sale had changed. Do not trust them!”
“I bought a 2-day festival pass through StubHub for $180. I showed up on day 1 and the pass worked fine, but I arrived on day 2 and they told me I had no ticket. I called StubHub and they were unable to replace the ticket for the second day, so they ended up issuing a 50% refund ($90) leaving me with no option than to buy a ticket at the door for $170. I will never buy through StubHub again because they don't vet their vendors, don't verify delivery of the promised product, and don't have any insurance for the customer. Their customer service is useless, too. What a scam of a company.”
“paid high dollar for sec 206 tickets in the sphere in Las Vegas. received tickets in a different section the day of the event after we flew to vegas from PHL. i complained by email, chat and phone. they convinced me they would make sure i got what i paid for so i sent the tickets back and waited for them to send me the sec 206 tickets i paid for, two hours later they sent back THE SAME tickets and said thats the best they could do. took 4 hours to deal with this ordeal and i ended up with a refund. very unprofessional people "helped" me, most of which could not speak enough english to deal with the problem. very disappointed, will never deal w them again.”
“Wish I could give this a zero star. Last weekend we had tickets to a concert, when we got to the concert, the tickets StubHub sent us said there was an error. We called customer service. They couldn’t seem to get their act together to send out the tickets… two hours into the concert we were given updated tickets not sure if they worked because the ticket venue, out of the goodness of their heart, gave us other tickets. Flash forward to this weekend coming up my husband has a football game. He bought tickets three months ago, StubHub has no idea where they are, they do know and have in fact on file that we paid for the tickets, but they’re just not sure how to get them to us. They promised my husband they would be to him an hour before the game begins. This is just bull$&!!. We are asking for a refund which we will fight till the end to get back, and husband just got other tickets to the game from a different site, for better seats, and cheaper. You’ve been warned!!”
“I strongly recommend avoiding stub hub. We purchased very expensive tickets for a show and flew to Vegas to attend. Our tickets were canceled the day before and stub hub couldn't care less. I Strongly recommend buying tickets from any source other than stub hub...”
“I purchased 6 tickets from Ticketmaster for the Indianapolis 182 concert on 8-2-24. Two of the members of our group backed out at the last minute so I listed and sold these 2 tickets on Stub Hub. It was my first time using Stub Hub and I thought I had uploaded the tickets correctly. Stub Hub did no verification of the tickets I uploaded. Apparently, I did not upload them correctly and therefor not only didn't sell the tickets but Stub Hub also charged me $147.67 to purchase 2 tickets for the person that tried to buy the 2 tickets I had listed. It is ridiculous Stub Hub charged this amount and it was not approved. I would like the $147.67 refunded. I would never recommend using Stub Hub.”
“I would give Zero Stars if that were an option.
We purchased Season tickets for the Eagles for our Sons birthday ( a life long dream for him)
It was a big purchase for us.
On top of the fee for the tickets , there is a $1000 service fee from StubHub.
Stub Hub has a " ticket guarantee* or so they claim.
When we went to retrieve the tickets, they had sold them to someone else AFTER selling them to us .
After HOURS on the phone w Stub Hub they told us , and I quote, " too bad,you will have to purchase new tickets " which are now literally TWICE as much!
They refuse to use email because that can be kept on file, they only use chat with no way to retrieve the conversation.
We did screenshot the entire conversation, and will post it.
We had already given the gift to our son.
They have not refunded us.
We said we needed the refund so we can purchase new tickets. We asked them how are we supposed to purchase new tickets when you are holding our money?
He told us " if it were me, I would reach into my pocket and buy them"
Then he told us he wouldn't, because he doesn't like the Eagles.
This was a horrible experience.
We are out over $10k
And hours of our time.
Seriously considering small claims court for the first time in my life.”
“I purchased four tickets to a football game in Waco, Texas a week before the game and had family come down 700 miles away to join me and I never received the tickets. I got a refund but what about my family that traveled down here, do they get reimbursed for hotel and gas? Unless you’re at the end of your rope to get certain tickets, do not use StubHub what a crock of sh**!!!!!!!!”
“Tried to buy tickets general admission for aggie eagle classic they give me lawn tickets which was way cheaper. In they talking 8 days to refund they are horrible the customer service agents u cant understand”
“Uhh horrible. Bought the tickets 2 months ago didn't receive an email until I was 4 hours into a 7 hour drive to get to the concert. Once I got there open the email could not get my tickets spent 3 hours with support trying to get the tickets and ended up buying them from ticketmaster. Bull...Shat.. f this company.”
“Concert was postponed on your end and would not refund. $1023.42
That is fraud. You can’t sell a ticket for specific date…. then change the date and not give a refund!”
“I am currently having the worst experience with this company. I bought tickets for a baseball game that is tomorrow and there is no barcode and it has been escalated twice and had me on hold for nearly an hour but still didn’t resolve it and said they will send me an email when they figure it out.”
“THE WORST!!!! never purchase anything. terms and condition do align with anything on the website. they dont release ticket until the day of event to make it to late for you for any other option (not stated anywhere) Called the customer service and their advise was to sell the tickets that i never received?? biggest scam”
“Canceled Aerosmith concert should have resulted in a refund to my payment account. 3 months later and 2 escalations (8 phone calls) I'm still without my money. Can't talk to anyone but the front line customer service.”
“Awful, Awful Scammers! The worst of the WORST! Never, EVER going to do business with them again. Trusted them as I have trusted many companies but these guys are scammy, Regret clicking on their link. Lesson Learned. Hope you can steer clear of them.”
