Timberland Reviews

Name: Timberland
Address: Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor, Portland
Rating: 2.71

2.7 Rating 56 Reviews

41 %

of reviewers recommend Timberland

2.7

Based on 56 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Timberland:

Timberland is a leader in fashion selling shoes, boots, and clothing on the official Timberland UK online store. Select from a large collection of hiking boots and boat shoes. Create and personalise custom boots and boat shoes. Our goal is to equip people to make a difference in their fashion world.

Visit Website

Phone:

0800 023 2478

Email:

customerservice@timberlandonline.co.uk

Location:

Gloria A. Pinza, Esq. Designated Copyright Agent Piece Atwood LLP One Monument Square 7th Floor
Portland
ME 04101

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Timberland 5 star review on 17th November 2021

Odunayo Olusola

Timberland 1 star review on 10th September 2020

Neil

Anonymous

Anonymous // 01/01/2019

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“I placed an order with Timberland online - 3 items - and duly received a parcel from them. Much to my dismay, in the parcel was one of the items that I ordered, but the other 2 were not items I have ordered. I tried to contact them several times via telephone, to no avail - holding on the telephone for 30 minutes each time to be advised at the end that 'the system is having problems'. I contacted them via the chat line and was told there needed to be a 'legal investigation' - no 'sorry it is our fault'. So now, 15 days later, many, many emails later, this issues is still not resolved, I have no refund and emails that do not answer my direct questions. Their website is ludicrous, unable to access my order now as 'the website is busy' - on at least 10 occasions. My recommendation is to try another company.”

Helpful Report

Posted 4 years ago

“My husband bought he's boots about a year ago. He usually only had them on when out for a meal etc We went out for lesa than 2 miles walk and he's feet were bleeding! Very disappointed and frustrated! Not what yiu expected after paying such a high price!”

Helpful Report

Posted 4 years ago

“I have always bought timberland products and ,generally been quite happy with the products but however the last pair of timberland boots i bought (having previously bought 3 of these pairs)calderbrook mid hiker nubuk boots ,lasted a couple of months (as the heel inside were down on the cuff ). Now after 6 months general wear ,have completely worn at the heel. They are classed as hiking boots and guaranteed to last longer than this. I was so unhappy with this that I contacted timberland directly sending photos and receipts.I wrote twice and their response was "not a product fault ". I pointed out that I had bought several pairs previously and they had lasted. She refused to uphold my complaint and left it at that. At well over a hundred pounds a pair I feel this is extremely poor customer service and reflects badly on the timberland brand name. I certainly will not be buying timberland products anymore!”

Helpful Report

Posted 4 years ago

“Another company that in the past had great products and customer service. They now sell over priced disposable fashion and spout about their environmental credentials while not really caring. I purchased a pair of hiking boots for walking a new puppy. After occasional weekend use for less than 6 months and less than 200 miles of walking the soles have worn through. Timberland customer service think this is acceptable for a pair of walking boots?? I've also asked that as they keep telling how environmentaly friendly they are could they re-sole the boots (at my cost) so that I don't need to purchase a complete new pair. Simple answer was no so they obviously don't care about the environment as much as they keep telling us.”

Helpful Report

Posted 4 years ago

“Purchased these shoes: MT. MAJOR GORE-TEX® HIKER FOR MEN IN GREY. Most uncomfortable shoes ever. Caused a blister within the first two miles of use. Ridiculous ridge in the heel area where the leather & gortex meet. Very poor & unacceptable design.”

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Posted 4 years ago

“Very good products, good quality and durable. Worth 100% the money spent”

Helpful Report

Posted 4 years ago

“Great shoes, great comfort and I love the style. I’ve got a pair of sandals and two different boots of Timberland, they’re comfy and my go to when I know I’ll be walking a lot. They wear very well and I even wore them on a light hike.”

Helpful Report

Posted 4 years ago

“OMG. How can such a great brand that sell such a quality product be so bad at customer service. I ordered 2 pairs of men’s size 12.5 boots. I received 2 pairs of woman’s size 5.5 boots. I spoke to the customer service department who advised to send back the products. They would refund once received but I couldn’t reorder until they received the boots back. I requested to speak to a manager, but was told they don’t have one. I rang back, and a different adviser offered to get me a call back from a manager. This didn’t happen. I sent the boots back on the 3rd of the month. They received them on the 9th. On the 16th I rang back to find out why I haven’t been refunded. Their reason was I didn’t send back the same product I ordered. I was promised a manager would call me before the day is over. Guess what! No call! No refund! No more of my custom! But they don’t care. Because they have a great product.”

Helpful Report

Posted 4 years ago

“cant pay for items just like before it happened now again , the website is shambolic totally rubbish it's the only company I've ever had issues with, keeps asking me to refresh page”

Helpful Report

Posted 5 years ago

“Dont buy online... they take the payment in 5 sec but no after sales service. If you whant to change the size you can do that just online, not in store, so after more than 2 weeks i am still waiting for the refund or online credit? Better buy in store if you find a decent staf”

Helpful Report

Posted 5 years ago

“Last November, I placed an order with Timberland for10 pairs of shoes, which were on sale. The order total was about 1200 GBP. I intended to keep several pairs and then send the rest back, depending on fit etc. This order was then broken up into several shipments, only one of which I received. This shipment contained one pair of shoes. Two others were returned to Timberland after unsuccessful delivery attempts and I was refunded about 200 Pounds. However, the remaining 7 pairs were never delivered to me, and I never received a refund, either. I only realized this after a few months when checking my credit card statements. I then contacted Timberland and was asked to fill out a form stating that I had not received the items. I filled it out and sent it back as quickly as possible and was then reassured that I'd get a refund. It has been 2 months since then, and after several more emails and phone calls, I still have received nothing. Every time I call, I am assured that my case has been escalated to management and I should get my refund within a few days and also receive a call back the same day, none of which has EVER happened. Not only is this blatant theft, but I've also experienced some of the poorest customer support I've ever seen. I think it's extremely rude to repeatedly promise a customer updates and progress, when none of that is every forthcoming. As of right now, Timberland still owes me about 900 GBP, which is not a trivial amount of money by any means. I'm posting these reviews in the hope that it helps others avoid the same problems. I'd give 0 Stars if I could.”

Helpful Report

Posted 5 years ago

“Purchased 2 pairs of Timberland boots, cost £250. I have been a loyal customer for about 30 years. Both pairs delivered were the wrong colour. Although I have had loads of boots in the same size, these did not fit. Reason - because they have obviously fractionally reduced the amount of leather so they are now too narrow. Boots returned on 2 April and received on 4 April but still as of 24 April no credit. Not only awful service, but it contravenes the The Consumer Contracts Regulations. Their customer care people simply blame a glitch in their systems. I will not buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered online and they sent me a USED pair of boots with scuffs and dents. Sent it back as they don’t do exchanges. Reordered the same pair and the same thing happened again! This brand isn’t as good as what it’s known for anymore. I wouldn’t even be surprised if it went in to administration.”

Helpful Report

Posted 5 years ago

“I went to Stratford Westfield London and ask a lady if she can do a locate for me order in store and send to my house she was not helpful at all she kept on saying it was out of stock she didn’t even check properly not impressed not happy Stratford Westfield London staff is very lazy this is the second time this has happened to me.. I went to Oxford Street store and they did a locate for me there got it all done there.. everyone don’t ever go to Stratford Westfield London timberlands staff is very lazy”

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Posted 5 years ago

“Best shoes ever”

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Posted 5 years ago

“sole fell to pieces after 3 days. timberland full of excesses wont do a thing to help, the worst customer service ever. if anyone buys this rubbish at there prices must be mad. timberland will not do a thing to help, and what ever you do make sure you keep proof of every thing and all communication, as timberland will dispute everything.”

Helpful Report

Posted 6 years ago

“Gone are the days of having a trusty pair of Timberlands, it seems. Wear and tear issues within a year on the soles of a pair of Stormbucks, culminating in a sole split at a little over a year old. The boots (uppers?) themselves are great with a good fit and look, but the soles are a disaster. Timberland customer care, while helpful, wouldn't offer a warranty repair or replacement on account of the damage being 'wear and tear'. I understand their position, but 'wear and tear' issues within a year on a £130 pair of (moderately used) boots is unacceptable.”

Helpful Report

Posted 6 years ago

“I would give 0 if I could. Never been as frustrated as today. Worst online shopping experience. Im shocked!!!”

Helpful Report

Posted 6 years ago

“Customer care and approach 100%. It is like their life depends on you. so adorable.”

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Posted 6 years ago

“Got what I paid for.”

Helpful Report

Posted 6 years ago

Timberland is rated 2.7 based on 56 reviews