Tkmaxx Reviews

3.0 Rating 235 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

Questions

Metrics

3.0

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How long does Tkmaxx take to deliver?

Helpful Report

(1 month ago)

Tkmaxx normally delivers within 5 Days.

Helpful Report

(1 month ago)

16.67%

Industry Average

“ Discusting customer service !!! Items arrived broken. Response from CS taking weeks to reply! No apology. No CS. Then they expected me to post it back when I paid for delivery and will only refund on return even though I have sent photos! ”

- Ria

“ Abusive store staff aggressively mis-sold a product to my elderly mother, charged her delivery fee despite tracking showing it had never been delivered, put this on an e-gift card despite her not wanting this and became overtly threatening and defensive when asked for details of where to make a complaint. ”

- Anonymous

“ Click and collect items are late. Emailed customer service and no response. They even charge for Click and Collect but break the promised delivery times on their web site. Avoid online shopping with them... systems not as good as other retailers Sorry there was no option to give it no stars!!! ”

- Irene Robinson

Tkmaxx Reviews

Delivery - Slow