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Tkmaxx Reviews

3.0 Rating 235 Reviews
51 %
of reviewers recommend Tkmaxx
3.0
Based on 235 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How does Tkmaxx deliver?
(1 month ago)
Tkmaxx delivers items by Courier.
(1 month ago)
F

Delivery - Slow

16.67%
Industry Average
6th i have contacted them didn’t arrive evri by the way wortd delivery company you can’t contact them .
- emre gurcan
Delivery not received - no notification from courier. 15 days to complete refund but the jury’s out on that. Apparently there were 2 attempted deliveries but there was no contact from DPD. Customer service told me it was up to me to track the parcel rather than the couriers/ that’s a new one on me. I’m now unable to replace this order until the refund is complete which can take upto 15 days
- Anonymous
First of all I want manger to contact me Because this is ridiculous I ordered slippers on Monday 20th of June waiting for it to come max end of the week per Saturday because I’m travelling on Saturday late I received an email saying I’m gonna receive my parcel on 28th of June I called the customer service on 24th they advise me to order new one and I’m gonna have it next day delivery so I’m gonna receive it Saturday before my flight Which I did and I ordered new one with next day delivery options cost nearly £7 I received an email saying my delivery gonna arrived on 27th After my flight This is a joke I called the customer service Kinza such rude person ever seen ask here about manger name she declined to give it to me And his email address she said this is the policy She think only her work in hospitality Reference numbers of the call cs5930732 I need assistance please as soon as Any further assistance do not hesitate to contact me Kind regards
- Mahmoud