Tkmaxx Reviews

3.0 Rating 235 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

Questions

Metrics

3.0

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Tkmaxx resolve customer queries?

Helpful Report

(1 month ago)

Greater than 45% of reviewers feedback is Tkmaxx takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

44.44%

Industry Average

“ The service was always good at your Brighton store. ”

- Mr James sidebottom

“ Bad manager is Henry from Forest Hill Chase ,the idiot didnt give me the job when im perfect for the job 20 years of customer service high end Retail work,available anytime perfect person for the basic job,Henry from Forest Hill Chase needs to go maybe he is a racist. ”

- Charlene Musso

“ Ordered 2 items both arrived damaged. Been waiting over 3 months for a substantial refund customer service do not care they just want to get you off the phone. ”

- Giuseppe

Tkmaxx Reviews

Customer Service - Bad