“Made no attempt to find my doorbell/front door.
Made no attempt to contact me on telephone.
Threw the parcels over my back garden fence without a signature.”
“Consignment number ZDBRGK000270
Trouble with this company for 3 weeks. Original order should have been delivered on a Wednesday, someone waited in all day, of course XDP were a no show and could not be bothered to make contact with either of the phone numbers they had or send an email to explain there was a problem. My daughter had to sleep on the floor as the bed did not arrive. Goods were dumped in my porch on the Thursday, packaging in a very poor state and the bed damaged. Replacement parts had to be ordered and unfortunately the bed company decided to use XDP again. The replacement parts were supposed to delivered on Friday 3rd October we were given a delivery slot of between 3.26 and 6.26. Needless to say XDP did not bother to show again and yet again failed to communicate there was a problem.
Eventually JENNIFER in the complaints department responded to my email, the replacement parts were rescheduled to be delivered on the Monday. Guess what XDP were a no show. Finally they were delivered on the Tuesday.
What a waste of time this courier company is.”
“Terribl, awful, usless, wate of time money and reputation. Why compaies use i will never ever know as it damages them so much.
So i will not purchase anything if the company im buying of use this shower. EVER”
“This delivery for the replacement item all went as intended - the package arrived next day (as promised by the supplier), a 3 hour delivery slot was texted by the delivery driver, the package arrived within that time slot and the item was undamaged.
This is in complete contrast to the first attempt - the package arrived after 2 days (despite the promise of next day delivery) and no confirmed delivery slot was given, so it was only by luck that there was someone at home to receive the package. The driver also explained that the dampness on the outside of the package was from it being left out in the rain. A closer inspection revealed that the casing of the battery inside the package was split and the 'dampness' was actually leaking battery acid.”
“The box was fairly severely damaged on delivery. Luckily the treadmill was intact other than a few light scratches I am fine to ignore. I recommend changing the delivery company you associate with based on my personal experience.”
“Furniture arrives and the vans mounted diagonally on the footpath and the driver seemed frustrated and if I'm honest seemed to be high on drugs was swearing in the back of van as the person had packed his van wrong then was tossing parcels about and finally I got my delivery out of van 25 min after my door was knocked. I'm not one of these people to moan but as a manager of a shop I would appreciate someone telling me if one of my colleagues were doing a job like this. Yours sincerely miss scott”
“The delivery was quick however never received the e-mail or text to inform me of the delivery which messed me up as i had to leave work during my day to ensure i was home to take delivery.
it was a good job tracked it through your website and then i had to call on the 3 hour window that should of been given.”
“wasnt even told when delivery date was, driver just turned up wednesday while i was at work, then was unwilling to wait 20mins and offered to come back on friday and gave me a number to contact and re arrange delivery. i got no answer so i left three messages and two emails stating for them to come on the friday. the next day (thursday) the same driver calls and says he is outside my house?! my mum was 5mins away luckily but he was unwilling to wait, i told him to leave the parcel inside by the main entrance. He texted me at 12.52 to say that the door was closed so couldnt leave it but would come back friday between 12-2(specified in the text message) my mother turned up a minute after that and found the door wide open. i took a day off the friday and waited until about 1.30 and called the driver only to find out he was going to be another 2 hours?! all the driver had to do was wait a few minutes on either of the previous days and we would have had the parcel by now. i have had no warning about any timings and when i told the driver that all he had to do was wait a few minutes and we could have avoided all this drama he shouted down the phone claimed that i should have been there in the first place and that the parcel will come when it comes and hung up on me!!!!how could i be blamed for something i have had no warning on?! the parcel never turned up”
“2nd time in 2 weeks that parcel left at wrong address; it required a signature and this wasn't sought, parcel left (in a safe, concealed place to be fair) but wrong house name, wrong village, wrong postcode. I made several efforts to contact XPD last time to get information to the depot/ driver but no feedback at all. Disappointing, I will make efforts to avoid them in the future.”
“This courier company will damage your company reputation with not respecting the time line and not advise anybody if they have issue, they will simply not deliver or put for delivery for any day they want. They have just 1 driver that do 1 area and if they have any issue, your delivery is simply screwed......
Look out there your client won t get any time slot or text message that give them the proximate delivery date.
It will cost you more in customer service and try to get trusted from your customer, and your reputation on-line can be ruined by a unprofessional courier,
The Manager at the Depot is simply useless and not trying to find solution, you have to find solution for him and is lying to you saying he can't reorganised your delivery the next day and you'll have to wait the following weeks......That's what I call a service.....”
“Very poor shouldn't of had a parcel delivered last week but never turned up still haven't heard anything from them sent emails to them still no reply very poor service”
“Driver rang to confirm address which was great as we live on a new build so I was grateful for that however it was unfortunate that he left the 3 boxes on the doorstep for me to carry into the house 8 weeks after giving birth.”
“Getting an email at 11:45am telling you that you are getting a PM delivery, someone stayed in all day waiting, and the delivery turned up at 19:45 ! ! !
I included all my contact details with the order, keeping in touch is not much to ask.”
“You attempted to collect a uplift 5days after you should have when you kept me in all day waiting disgusting service total waisted day waiting for collection are you going to compensate me for a total waisted day????”
“I really cannot believe the cheek of this email, as parcel was delivered to wrong address, half a mile up the road, driver was going to leave parcels (3 large parcels as delivery was a double bed frame) in front garden of 41 ermine street north when I live at 44 ermine street South! I had even emailed xdp to say I hadnt had delivery and they emailed back to say delivery should have been made in morning but if not would Be next day! World stores was supposed to have been sorting this matter out As we had to pay someone to collect parcels and deliver to us so requested delivery fee back but have had no joy with them as they are apparently talking to you! I have never come across such appalling customer service and will continue to pursue this matter as I am out of pocket financially. So therefore i think your delivery service is diabolical and worldstores customer service is the same and I will never use either of you again and have told numerous people about this matter so they don't make the same mistake. Mrs Helena Hart”
