“Driver delivered to wrong address. Was seen on residents RING camera taking the parcel back to the van. Still no sign of my parcel .. No means of contact.. telephone call cost me £12 just to stay on hold then cut off. No response to email. The APP is a waste of time. Why businesses chose to use this company is beyond me. Avoid at all cost.”
“Kieran dropped of my 6 chairs zdbvfa 050854 within time allocated by app, expected Friday but with present situation dident arrive till today ,but app was quite clear on keeping me updated. Delivery driver very curtious and handled my items with care. Thankyou.”
“Absolutely worst company i have dealt with. were supposed to pick up a return item and didn't turn up nor message 4 times they were scheduled to come. the 5th time they were over an hour late when they called and said they were 5 mins away. I then got such horrendous attitude from the delivery guy that i hung up the phone. I'd rather gouge my eyes out than ever deal with them again. I wish i could give a rating lower than 1 star because there was nothing about them that even deserved the 1 star rating”
“worst delivery company in the UK - delivery was supposed to arrive 6-8pm, arrived 10pm. was missing 1 of 3 parts which means i was not able to build my bed. 2 days later the delivery driver realised he made a mistake and delivered the missing part. 8 days took customer support to reply to my email and they just told me to contact my supplier.”
“I would like ask where it's my parcel?
I saw that it was delivered according to the carrier but I did not receive it. I saw 2 photos of the package, but when I searched it was not nowhere. The label is not signed, the printed name is not my handwriting. Where is my product? What to do in such cases? It is not a cheap product!! How can they to put it down in an open place anywhere anyone can take it???? Outrageous!
I tried everything. Not with the neighbors, nowhere. This is a 12-apartment house with an entrance which anyone opens with the trade button during the day. That they thought they would just put it down somewhere, my expensive product. Outrageous!!!!!!”
“Order number ZDBFJC020183
Delivered only part of order. Says on the app that the order was split at the warehouse but that 'all barcodes delivered'. The wording in the app isn't clear but we think it means that all of it should have been delivered yesterday. Tried to phone immediately after driver had left but couldn't see any way to contact the driver directly so spent 30mins on hold being told I was 1st in the queue, emailed and received an automated response, downloaded the app and tried to use the live chat which was just does not work at all. If I click 'live chat' it goes straight back to the home page.”
“Everything went wrong. You have no way of contacting them – they leave you going round in circles on their app without any way of directly speaking with a human. I got zero response on their 'live chat', and zero response to any of my direct emails. Terrible customer service, terrible customer experience and terrible app. Completely unacceptable.”
“Wish I could leave less than one star! Our delivery was expected yesterday between 1 and 3 pm and I downloaded the app to track it. At 7.21pm it said our parcel had been delivered and the driver had obviously signed my name on the delivery form. There was also a very dark photo of leaves on some grass! no sign of any parcels at our property or our neighbours. tried to get in touch with the online chat - no response and no response to my email. Now waiting to hear from the company we bought the goods from - hopefully they have more luck getting in touch with this delivery company!!”
“States parcel was delivered when nothing was delivered, we have been home the whole day, door bell is really loud and we would have never missed it. No attempt was made and on their online chat nobody is replying. Rubbish company!!”
“This company is an ABSOLUTE JOKE!! Rude delivery driver!! If you are unable to deliver to flats due to you not being able to enter the building you should state this FIRST! I now have a HEAVY delivery downstairs that I am unable to carry because of a back injury.
I will definitely be checking the delivery company prior to ordering packages and if it's this joke of a company I will definitely NOT be ordering.”
“Delivery should have come Monday but never arrived, same again Tuesday and Wednesday, I went into their live chat and was then told my delivery was ‘4 stops away he has been delayed’
It is now Thursday morning so either the driver is lost or is walking with my order,
Their customer services are shocking, you have to queue 20 minutes to get onto their ‘live’ chat, only to then be told it’s on it’s way,
A suggestion for XDP would be to shut up shop and start a travelling circus as they seem to employ a bunch of clowns
Worst courier service available, they can’t even lie properly, if you purchase through a company that uses these I would recommend ordering elsewhere and not giving this cowboy outfit a pound of your money”
“I was supposed to receive my parcel on Tuesday, I was given a 2 hour time slot and downloaded the app so I could follow it and know when it was going to arrive.
1) the driver/GPS didn't update even once, so I ended up leaving for an appointment 3 hours after the time slot ended
2) just in case, I left notes on the door asking for it to be left with a neighbour, which were ignored - presumably because I didn't put this on the app too? Idk.
3) I have since tried to have delivery rescheduled twice, but was only able to pick certain days (which I didn't want) and the parcel STILL didn't turn up anyway! It doesn't look like the parcel even left the depot after Tuesday!
4) I have tried to contact the depot many times, but the agents on the 'live chat' are NEVER available, the phone numbers (which are not even provided on the app OR on the website, I had to Google them!) just lead to answering machines and instructions to call my supplier, as though its the bed company's fault and not XDP, despite them sending me messages to say they have my parcel and will deliver it on Tuesday. I've left messages but highly doubt I will get a call back. Sure, I'll call the bed company, but only to demand they use Hermes to send my parcel - hell, Royal Mail would be better than this junk!”
“No customer service whatsoever. Mistaken status updates. Pretended to have attempted delivery then pretended to have left a card. The most shocking delivery company.”
“Had a delivery of a bunk bed from XDP in four boxes. At first they put 4 incorrect parcels on my doorstep and then drove off. I had to chase them down the street upon realising they were the wrong items. They came back, reloaded the 4 incorrect parcels.
I thought they had then offloaded the correct boxes, but sadly not. They only left 3 boxes from my bunk bed, and 1 box from another bunk bed (same boxes hence confusion). We only realised upon starting construction that we didn't have the full order.
Such a shame companies use these incompetent couriers!”
“Purchased item on Aldi online, Item arrived a day late with no explanation, had to sign for it even though no one else asks for signature EG: Post office, other couriers etc, during time of pandemic this is very bad practice. Driver had no ID, shockingly bad service, never again!!!! Won’t be ordering from Aldi either due to bad experience with delivery. Nothing on XDP site to contact them if there is a problem with delivery.”
