“I was supposed to receive my parcel on Tuesday, I was given a 2 hour time slot and downloaded the app so I could follow it and know when it was going to arrive.
1) the driver/GPS didn't update even once, so I ended up leaving for an appointment 3 hours after the time slot ended
2) just in case, I left notes on the door asking for it to be left with a neighbour, which were ignored - presumably because I didn't put this on the app too? Idk.
3) I have since tried to have delivery rescheduled twice, but was only able to pick certain days (which I didn't want) and the parcel STILL didn't turn up anyway! It doesn't look like the parcel even left the depot after Tuesday!
4) I have tried to contact the depot many times, but the agents on the 'live chat' are NEVER available, the phone numbers (which are not even provided on the app OR on the website, I had to Google them!) just lead to answering machines and instructions to call my supplier, as though its the bed company's fault and not XDP, despite them sending me messages to say they have my parcel and will deliver it on Tuesday. I've left messages but highly doubt I will get a call back. Sure, I'll call the bed company, but only to demand they use Hermes to send my parcel - hell, Royal Mail would be better than this junk!”
“No customer service whatsoever. Mistaken status updates. Pretended to have attempted delivery then pretended to have left a card. The most shocking delivery company.”
“Had a delivery of a bunk bed from XDP in four boxes. At first they put 4 incorrect parcels on my doorstep and then drove off. I had to chase them down the street upon realising they were the wrong items. They came back, reloaded the 4 incorrect parcels.
I thought they had then offloaded the correct boxes, but sadly not. They only left 3 boxes from my bunk bed, and 1 box from another bunk bed (same boxes hence confusion). We only realised upon starting construction that we didn't have the full order.
Such a shame companies use these incompetent couriers!”
“Purchased item on Aldi online, Item arrived a day late with no explanation, had to sign for it even though no one else asks for signature EG: Post office, other couriers etc, during time of pandemic this is very bad practice. Driver had no ID, shockingly bad service, never again!!!! Won’t be ordering from Aldi either due to bad experience with delivery. Nothing on XDP site to contact them if there is a problem with delivery.”
“An initial hiccup with initial delivery as my postcode may have been too new to find via Google maps. However, thanks to Maria on Livechat and the delivery driver the following day everything went to plan within the 2 hour delivery slot. (Not the 7am to 7pm slots you tend to get) a credit to the company.”
“A miracle;
XPD finally delivered the 2nd parcel from a consignment.
Although a late delivery on 20/10/2020.
Original delivery date was supposed to be 13/10/2020 then when that didn't turn up delivery was supposed t be on 14/10/2020 and again no show.
Better late then never I suppose.”
“A miracle;-
further to my previous review...
XPD finally delivered the 2nd parcel of a consignment to me 7pm 20/10/2020.
It was supposed to be delivered on 13/10/2020.
Not impressed but better late then never!”
“Unbelievable BAD delivery service!!!! We have been given the run around and so has the actual company who were unfortunate to choose XPD as their courier. If I was aware that the company I ordered goods from used XPD as their courier and had seen these reviews first I would NOT have bothered ordering. In future I will check with companies I order from who their courier is and if it turns out to be XPD I will NOT order from that company. Despite text messages and emails stating specific delivery times a delivery has never appeared. I know we are in Covid-19 situation and there may be some delays. BUT XPD managed to delivery the first parcel we ordered albeit 3 days late but the second parcel has never turned up it is now 2 weeks later. I suspect they've lost the parcel and aren't honest enough to say so! BE WARNED”
“Where to start? Started by failing to get in touch to arrange delivery even though they were provided with email and TWO mobile numbers. Their idea of a “delivery” is to dump over £800 worth of kit on the front garden and drive off just leaving it there? Luckily my wife is a very honest person or they now be struggling to provide a POD. Only delivered half the order then failed TWICE to deliver the remainder despite promising it was being delivered next day.....what they actually meant was next, next, next day as it took them 3 more days to deliver an overnight parcel. They lie, they dump deliveries on your doorstep and drive off.....they are, pretty much, the single worst delivery company I have ever dealt with. Incompetent, dishonest, unprofessional. They actually make YODEL look good! They only got one star as you HAVE to put something in there. Avoid at all costs or suffer the consequences.”
“Shocking service driver deliberately hid the fact that they had damaged the goods at some stage since collecting it from the supplier.
How can anybody use a dishonest service like these guys.
My advise is to stay well clear of them and if your supplier intends to use them SHOP ELSWHERE”
“For the second time we did not received our parcel despite trackin app showing it delivered.
The proof of delivery photo is blank. The fake signature photo was added today only (3 days diffenerce, date and time of upload visible in the app) after I tried several times to contact them.
Please note we have two Ring cameras outside out home, there was no delivery attempt on marked day and time, we checked recordings for the whole day.
Previous package was brought two days after delivery date, after several complaints to the sender. Parcel was dropped on the doorstep by courier who then run away without ringing the doorbel or knocking, also the box was already open then crudely glued back. The guy literally tossed it on the doorstep before running to the van, all recorded.on our and neighbors Ring camera.
As the same thing happened now, it is clearly showing that they have thieves in their team. I have no other option but to report the forgery of my signature and theft to the authorities.”
“For the second time we did not received our parcel despite trackin app showing it delivered.
The proof of delivery photo is blank. The fake signature photo was added today only (3 days diffenerce, date and time of upload visible in the app) after I tried several times to contact them.
Please note we have two Ring cameras outside out home, there was no delivery attempt on marked day and time, we checked recordings for the whole day.
Previous package was brought two days after delivery date, after several complaints to the sender. Parcel was dropped on the doorstep by courier who then run away without ringing the doorbel or knocking, also the box was already open then crudely glued back. The guy literally tossed it on the doorstep before running to the van, all recorded on ours and on neighbors Ring camera.
As the same thing happened now, it is clearly showing that they have thieves in their team. I have no other option but to report the forgery of my signature and theft to the authorities.”
“Would not even give them 1 star . Still waiting on my order . The company I ordered from can’t even get info . They charge 7p a minute including your provider charge to be told they can’t help and go through the company you ordered from . If the company you order from use this service don’t buy from them . Shocking service .”
“Dreadful. I receive a message 20 minutes before the delivery time to inform me of the hour time range, but 8 minutes before then the driver texts that he couldn't find the address. I text back and am indicated a later delivery time, so I arrange to be in. Nothing. I get in touch, and am told the next morning, and will get a message about time just before 9am. I cancel an appointment to be in. Just after 7 am I get an email to tell me they were unable to deliver. I cannot seem to even get into their tracking system.
Disgusting.”
“Didn’t arrive for a collection that I waited all day for. Cancelled before without telling me until after the collection window. Check out everyone else’s reviews, they should be closed down”
“I ordered garden furniture from Aldi, xdp holds my parcel from 9th of September, so far 5 days in transit no sign of parcel, no updates, disappointed”
