“ONLY 1 STAR BECAUSE I CANT DO A REVIEW OTHERWISE. Appalling service. Was due my parcel a (£300 wardrobe) on an overnight delivery a week ago. I was given a scheduled delivery time yesterday, it never arrived. I even rang to make sure it was arriving and was told they were just running late. It didn't arrive anyway, and It was noted as 'carded' meaning attempted delivery. Lies. I waited in all day and no attempt was made. Then today scheduled delivery time has been and gone, and STILL no delivery. I'm still waiting for this to be resolved.
Do not use this cowboy company!”
“Poor customer service, contacted company on six occasions via email not one reply. Live chat would be good if you could actually speak to an advisor!”
“First time I’ve ordered anything online from Aldi and the last! Very poor tracking information from this delivery company and very very slow been waiting over a week for my laptop now. Sorry Aldi but this company has cost you my future custom!”
“Terrible delivery company. Twice now they have not delivered items and been dishonest. Given a time of 8:00pm to 10:00pm delivery. Very obvious from tracking the delivery driver had far too many deliveries left to make this slot. With no surprise a grainy out of focus photo is taken and posted by driver saying undelivered. Now the item is being returned to sender and they have cancelled order. Not to be trusted as all these other reviews further demonstrate.”
“Really bad courier company!! Driver could not locate my address and did not bother to contact me (an issue that I’ve never had before) .
Another driver was assigned for the following day, I provided fool proof directions and descriptions of location. He had trouble communicating due to very very limited English, so again could not locate my building even after being on the phone with him and directing him!!!
Won’t be ordering from a company that uses XDP again.”
“Been waiting for a delivery for 3days, tracking on the web site is useless, been on live chat waiting for a response now for 3 hours all it says is “we are experiencing high volume of request” if you call them 7p per minute, I will never buy anything from a company that say the use XDP express delivery.”
“Paid for next day delivery, the parcel was received yesterday, 24/02/21, at the delivery depot in Sutton Coldfield which is 20 minutes away from me, was meant to have been delivered yesterday. Took more than 24 hours for them to come, when the driver came, he went to the wrong address, refused to bring it to the front door, then drove off without even leaving my packages. I had to physically drive around trying to find him. The tracking app is useless, doesn't give you any details, live chat doesn't exist even though it gives you the option and the number costs 7p per minute, but you're on hold for ages. ABSOLUTE F****NG JOKE !!!!!!!! It's only 1* because you can't give none. Fuming with this waste of a company.”
“They signed for my sideboard saying it had been delivered and it hadn’t. Because it’s in their form as signed for I can’t get a refund! Totally useless trying to phone them. Drivers are robbing g***S as far as I’m concerned. Should be done for fraud and theft.”
“My expensive new marquee was left dumped in the road, 100ft from our house. Turned out to be damaged and took 6 weeks for the same driver to collect. He was rude, aggressive, swore lots in front of my young children and refused to give any paperwork. I sent photos of our CCTV on what happened and the company basically ignored our compliant of the abuse experienced. AVOID THIS COMPANY!!”
“All the other reviews are true this is simply the most unreliable and untrustworthy lying courier company i have ever had the displeasure of being on the receiving end of their so called ha ha delivery service.”
“ZERO STARS - I HATE LIERS
To echo absolutely everything else said, this company holds no care or consideration and makes it impossible to speak to them, we had a 2 hour time slot for a birthday present, of course they didn’t turn up and the app didn’t update to show delivery failure that day or the next until we attempted to make contact, then of course an email appeared as soon as we tried to make contact stating we missed the delivery and we’d have to pay for a reattempt!
XDP lied they said we weren’t in and delivery was attempted, below is a text from their own app, look at the time of apparent attempt and the time it was back at delivery depot. (See below)
XDP can’t answer calls (at 7p a minute) re organise your delivery (at £50) or reply to emails as they are so busy with their teleportation device that allows them to attempt delivery, forge a sign card for items hundreds of miles and then be back at the depot 2 minutes later!!!!
I’d echo the gentlemen who said as soon as you see a supplier use this courier company cancel your order or demand an alternative courier,
They lie, they charge you to make contact and redeliver - maybe the regulator needs to get involved.
19/02/2021
09:41:46
Item #1
AT DELIVERY DEPOT
Your item is at our Delivery Depot.
19/02/2021
09:34:36
Item #1
CARDED
Carded
19/02/2021
09:34:36
Item #1
CARDED MESSAGE SENT
Carded email notification sent to (name I’ve blanked)
18/02/2021
13:06:34
Item #1
DELIVERY SCHEDULED
Your item should”
“Totally useless service. They couldn't run a bath never mind a parcel delivery service. They lost my package or so they say it wasn't exactly a small item either. It was a threadmill Not exactly something you could misplace.”
“You know what, a lot of people put bad reviews and I was worried. The track and trace was working and I was getting scared the same would happen to me. My package came on time, yes it was a open back lorry and the box was a little wet as it was raining but that’s also my fault for not helping and getting excited. The bloke was lovely, there was no issues I can think of either. This was a bed delivered and I thank the driver for being lovely.”
“Useless couriers. Took over a month to get car part delivered. Long story but after writing numerous e mails and threatening legal action they sent a young lady on the worst day of the year, blizzards, snow drifts. She had to walk up our ice covered track..and said that the previous 6 attempted deliveries had not happened due to poor access. ( er no snow then) Poor lass.
XDP are a joke .don't use.”
“Ordered a bed from UK Bedstore. stipulated delivery for 2 weeks time, as we are moving to the delivery address in 2 weeks. Lead time was 1-4 weeks so wouldn't be an issue. Get a confirmation that the Courier will contact us to arrange a mutually convenient delivery date. GREAT! we think, all will good for just after move in date.
This morning i get a notification from XDP that the be dis being delivered today. I try to call XDP as soon as i see that to be on hold for a number who probably wont help me. I have been charged £15 for this pleasure of being on hold!
I contact UK Bedstore who advise me that they have instructed XDP to return the item to the Depot as the Delivery instructions on the order have not been followed. UK Bedstore confirm delivery will take place on 25th as per original instruction and will be held at the Depot.
I just check the app by chance to see if delivery has been cancelled. No. It has been delivered. Onto the driveway of my sellers house. It states- Signature required, do not leave in safe place. Signature line- IPO. I'm guessing this stands for IN PLACE OF. And the current owners are at work so no one signed for it, it has been dumped on a driveway.
I am now in the process of emailing as many Depts of XDP as possible.
1- Delivery rearrangement requested at 9am this morning not followed,
2- Delivery instructions not followed,
Completely unacceptable. I am very unhappy. My partner tried to email XDP this morning also but they have not bothered to respond.
Here I am, £15 out of pocket through failed phone calls, with a bed that shouldn't have been delivered sitting on the driveway of a house I didn't want it delivered to yet.”
“I dont often write reviews but feel compelled to highlight this absolute shower of s##t excuse for a courier company. I purchased a bed for my 5 year old daughter which was expected on the 10th of February, it didnt arrive. I received a text on the 11th to say that it would be with me between 1615 and 1815, it never arrived. Found their telephone number, called it to find that it was a PREMIUM number and my credit was wiped! Their track and trace system doesn't work, their email redirects your query back to their bogus track and trace system. The item was purchased from ebay, why the seller would use such poorly rated courier service is beyond me? I can only think that it's one and the same company and some sort of scam?? STAY AWAY”
“I ordered on eBay greenhouse
I ordered on eBay greenhouse. Us it is a large Item I do understand why the parcel is split in two parts. I presume that the first one which arrived on 28/01/2021 was the frame of the greenhouse, but my second delivery supposed to be on 29/01/2021 at 11:50pm I waited for it until 1 am. Try to contact them via mail got nonsense in replay how you can track you Item on your app ( which is sh...t in my opinion us you can't track all your parts) try to talk to them via live chat nobody is available. With they attitude to business They should go bunkrupt soon enough. I'm fiuming us this is grevious disrespect towards customers who send and receive parcels. Avoid by all costs.”
