“Having read all the critical reviews I was shocked and pleasantly surprised to get full pro active information, on time delivery in accordance with their promised slot and a very courteous driver. Everything was spot on.”
“This company are a total JOKE !! It has taken then to deliver my parcel and even though I cancelled the order due to non delivery I have arrived home to find a somewhat battered box as been dumped on my doorstep The Tracking number for this is ZWASHM016330001. This is only the 2nd time I have had dealings with XDP but it will certainly be the last. In future I will check who the carrier is and in the event that it is XDP I WILL NOT !!!! place the order. How on earth this franchise service stays in business is totally beyond me.
Trevor”
“Worse couriers I ever experienced, stay well clear. Delivery is already 2 days late, called 12 times so far, no answer and left four messages and no call back. Complete joke”
“only gave one star as there wasnt an option for none, i wish i had read these comments and done my research before ordeing something via a department store, if i had i woud never had ordered. this company lie, saying they have tried to deliver when they hadnt, they dont call back, something that was meant to take 5 /7 days to deliver is now day 21 and i am still chasing it, i am ringing 3/4 times a day but they just palm me off saying its out for delivery they will contact me, well guess what , NO contact!! 4 days of my holiday allocation has been wasted waiting in for this parcel, please think twice before ordeing via this comapany, i will NEVER use this company again, and if i order a large piece of furniture via a department store again i will ask who there delivery company are first and if its XPD, i will say no and go else where, terrible company, cant believe they are doing this to people”
“Epicly horrendous at everything. They can't deliver anything to anywhere on time and when you try call them they NEVER answer the phone. They must have a depot full to the brim of peoples deliveries and their employees sat around scratching their rear ends.
For the love of God and all that is Holy do NOT use XDP for anything. They are as much use as a black highlighter pen....in the dark!!!”
“Shocking service. I waited in all day Monday as expected delivery. Did not show but emailed me to say they came but no one in!
Rearranged for today, I waited in all day again and another no show!
No explanation, nothing. Two full days I’ve wasted sitting in waiting! Not at all happy!”
“Second poor experience with this company. If I had known the retailer was using XDP, I would not have made the purchase. The website I bought from offered a choice of delivery days. I chose Wednesday so I would be at home all day. Tuesday morning, XDP call, want to deliver that day. I told them it would have to be Wednesday as planned. Five minutes after the call, I get a text message saying the goods were out for delivery today. Called the number in the message, no response. No online tracking info given, and no card left - so no idea if they tried. No delivery on Wednesday as expected. On Thursday, fortunately I was at home at lunchtime - guess who turned up?? Driver was non-communicative, apart from swearing a lot about his van - which was old, very dirty, accident damaged and had the side door tied shut with a tow rope. I had to help him unload the packages. Fair enough, they were heavy - but that wasn't expected. Don't send out one-man crews with consignments they can't handle. XDP are not a professional operation - please avoid.”
“Rubbish service !!
Was supposed to have a parcel on 28th!! However, nothing till 30th when was supposed to get delivered 3-5 pm! It’s 7 pm and nothing has arrived!! No phone number provided and poor costumer Service!!!”
“My parcel was collected on Monday and its now Thursday and not heard a thing. Have now managed finally to speak to customer services who have promised to deliver tomorrow, lets see shall we................................”
“BE AWARE!! IT IS A SCAM! I received ETA! Nobody show up all day. I was advice by sender that next they will be for sure as they call them. I call as well. Same story! 100% it will be deliver. Nothing happened! They said for me that on first day driver was feel unwell and have to go to hospital, for sender they said that he had an accident. Its just lie lie lie!! Them rating on facebook its 1 out of 5! It`s looks i`m not alone! Don`t USE THIS COMPANY! Don`t buy from any company that use them service! And one more... tracking system is useless and customer service not exist at ALL! How they are in business? Is nobody control them?”
“Surely XDP must try really hard to be this bad? It can't be just luck. I ordered furniture. First tracking notification they sent showed they had already tried to deliver the previous day. Then I had a call from the driver saying he couldn't find the house, his satnav had sent him miles away - but he would try again today. 10 minutes later, same driver calls back to say actually it can't be today as my parcels were in another part of the depot. Few days later, get a call from someone else - arrange delivery for Monday. I make sure someone can be in the house all day. No delivery. Same guy calls back, very apologetic, arranges delivery for Friday. On THURSDAY, they attempted to deliver - no one home. Same guy, promises to call when he can rearrange something. No call received. No more delivery updates. Then a few days later a missed call from the driver, with a message he couldn't find the house. Called back, but had already left the area. Wasn't prepared to be messed around anymore, so I contacted the furniture store who gave me a refund and had the goods redirected back to them. The bit about not finding the house is rubbish - it is an older house on a very major road - every satnav can go right to it (we frequently have courier deliveries from different companies without problems). And I recognise that sticking to a 2 hour slot might be difficult... but at least keep to the same day. Fortunately there is a choice - I strongly recommend to look elsewhere if you need a delivery service to represent your business.”
“A pattern seems to be appearing here! I had an email to say the delivery would be on one day, tried to ring nothing as I was at work ,emailed asking to leave with neighbour no reply. The tracking device said failed to deliver ,yet no card or any sign of them.. Today at 8;30 whilst at work ,another email saying delivery between 10;43-13;43 ,tried 5 times to speak to someone ,left a message every time for a call back ,emailed 4 different addresses without reply, This company is a disgrace ,if ever I see their name linked with any future deliveries of mine I will cancel the order !XDP improve your customer service”
“No 2 hr time slot given. Tracking wasn't working. Couldn't get a reply on the number given. Left a message with customer service who didn't get back to me. Waited all day and then got an email to say the driver couldn't deliver so put a card through the door, however no card was left.”
“xdp emailed me to say my parcel was on route 82 and would be delivered 24th November 17 between 14.07 and 16.07pm. NO DELIVERY and on their tracking system it says my parcel is now at the delivery depot WHY???? Have sent three emails and nobody has had the courtesy to let me know what has happenned. Last time this courier was meant to deliver to me they said my address was non existent because it did not appear in the drivers sat nav I had to talk them to my door and in the emails sent this time I have givem them instructions again. Had a known the seller was using them I would not have made my purchase.”
“Awful company douing a lot of ebay work. ordered a bed and was meant to come Tuesday. Now Friday. I have had two long and fruitless conversations with the receptionist who cant offer any answers. They won't deliver to a designated place at your home, they wont deliver to the neighbour, despite asking me to email with permission, they wont deliver to my work 5 miles away and to boot they can never find the address anyway! receptionist is at best disinterested, at worst just rude”
“PLEASE DO NOT USE THIS COMPANY IT WILL RUIN YOUR BUSINESS. I ordered a product from ebay I took 2 days off work. I was promised that the items would be there on time the tracking stated Monday between 11-4 I didn't move no items arrived. Tuesday I checked again stated items would be delivered 11-2 stayed in all day nothing came . I rang XDP they said oh the driver thought you were on holidays I said where did he get this information from and why would I buy a product and go on holidays (it was 2 bedside tables and a dresser they couldn't just squeeze this through the letter box) I then said well why didn't the driver ring me he has my number it all seemed too suspicious . I asked for the drivers number and they said yes and guess what it wasn't the drivers number it was a chippy in Bradford who specialised in battered sausages I mean you couldn't make it up. I then emailed the person who sold me the items and he confirmed that the items would be there that evening stayed in twitching the curtains and guess what no XDP delivery. The next morning the same thing again they will be here 100 % stayed in till 1pm no delivery. 5 years on ;)no delivery no sorry no nothing no holidays left the list goes on. Please do not use this company if you are a business you would have a better chance asking a elephant to deliver your item from Thailand than these guys .”
