Yoox Reviews

2.1 Rating 169 Reviews

27 %

of reviewers recommend Yoox

2.1

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

How do I contact Yoox?

Helpful Report

(1 week ago)

You can contact Yoox by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

56.67%

Industry Average

“ Worst Site ever, shipment don't arrive, and they give you hard time with the refund (Until this day have not received my refund), and last but not least worst customer service ”

- REEM MEGAHED

“ The worst part is, I haven’t even received the item yet! When I contacted customer service to request a price matching or a refund for the price difference, they refused to accommodate my request. ”

- Anonymous

“ The customer service responds to my emails, but their replies seem robotic—no matter what I ask or say, I get the exact same response. ”

- Maria

Yoox Reviews

Customer Service - Average