Yoox Reviews

2.1 Rating 162 Reviews

28 %

of reviewers recommend Yoox

2.1

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

How do I contact Yoox?

Helpful Report

(3 days ago)

You can contact Yoox by Email, Telephone and Live Chat.

Helpful Report

(3 days ago)

59.26%

Industry Average

“ 'd like to describe the shocking and outrages situations that I've been experiencing from Yoox customer service from the last 8 days. ”

- mm

“ SCAMMERS !!! do not order from this place . items are fake customer service is a horror show you will lose your money . they will never ever respond ”

- Anonymous

“ they sold me fake nike's. the quality was apparent on arrival but they assured me that the sneakers are real. 2 months in in super warm and dry weather the shoes are completely ruined. ive had the same model before and wore them for 2 years with no problem. horrible customer service. tried to leave the review on trustpilot they blocked saying photos is not enough proof. i wonder why proof they want lol. possibly working together too. ”

- Rita

Yoox Reviews

Customer Service - Average