Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,024 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a Glass/dishwasher from Adexa, which was in the region of £1000. On opening the box and inspecting the provided operation manual we realised it was so inadequate for the operation and contacted the Customer Care for help on 4 occasion but could not get any technical advise on how this machine functioned, basically fobbed off and then told that we had not had the machine professional connected i.e. connecting a prefitted hose end onto a water supply tap, something a trained monkey could do and they expected us to pay a plumber to do this menial simple task, which would have cost us £50-£70 call out charge. They then said that our warranty was now invalid and that they would not provide us with any technical information or help going forward. The customer care department basically appeared to be reading off a script sheet and they would not put me through to a supervisor or manager for me to discuss the issue - appauling way to treat a customer. Being that the connection was not the problem we just wanted to get Technical Info on another operational function so can't fathom why they would not give any advise. This company give you the impression that all they want to do is take your money and look for any excuse to reneague on any commitments. We will never use this company again and will advise our business associates and friends to avoid this company from our experience with them”

Helpful Report

Posted 2 years ago

“Do not use this company. Faulty items issued, with faulty wiring. They won't provide a refund or exchange. Really poor (and rude) customer service. AVOID, AVOID, AVOID.”

Helpful Report

Posted 2 years ago

“There is no option less than 1 star , other wise I will give to them.they lier,no fulfill commitment,bad customer service, customer service with non professional attitude and behaviour, please don't buy anything from even they offer you free.”

Helpful Report

Posted 2 years ago

“This is a daylight robbery company that must be shut down immediately to save other businesses and customers from losing their hard earn money.”

Helpful Report

Posted 2 years ago

“Terrible customer service - do not recommend - Avoid like the plague!!!! We ordered a few items from them over the last few months - and no doubt would be ordering more from you as the business grows. We reported an issue with the 2 freezers that we received from them just outside the 14-day window - stating that they are faulty as they are not keeping temperature. I Had sent in evidence that showed that this had been happening since we had received them. The Support I was receiving from them was fine until the last email I received that stated I had to remove the top of the freezer and basically play with the wiring to the freezer. Today I called up their support team and explained that I was not comfortable doing this as I am not a qualified electrician, and if I was to do something wrong and break the freezers I would not be covered by the manufacturer's warranty. I said that the freezers are faulty and that I need replacements. to which the representative said in not so many words - tough - we've told you what to do so I'm not sure what the problem is here. if you don't want to do it then you have to pay for an engineer's report. I then asked to speak to a manager and was told that there was no manager working - which clearly was not the case. the agent became very condescending and rude to me on the phone - which as a customer I then matched his level. Up until now, I had had very positive interactions with the company - however now I am left with a sour taste in my mouth... I currently have 2 items from them that are faulty and not working correctly - and no way to resolve the issue. If that is how they like to deal with their customers - then I am surprised that they are still in business.”

Helpful Report

Posted 2 years ago

“My name is Nick. I am the owner of Frost Refrigeration which is based in Sheffield. Have just spoken to Adexa with regards to parts for a 5 year old ice machine. Have been told when the appliance is out of warranty they will not sell & supply parts to carry out repairs. As per their term and conditions. Think twice before buying equipment from adexa. There are plenty of reputable suppliers out there, so stay away from adexa”

Helpful Report

Posted 2 years ago

“They supplied a heated gantry that is extremely dangerous, the wiring is not housed in heat proof cables, hence it smokes/will catch fire. The item has no safety certification/is fake - an absolute disgrace, only matched by their customer service... they literally couldnt care less about not just the money they are stealing, but the harm these products could cause.”

Adexa Direct 1 star review on 9th May 2022

Helpful Report

Posted 2 years ago

“I wish I had read these reviews before purchasing anything from Adexa Direct. Adexa Direct sucks, they are robbing people on broad daylight. I wanted return an item, the item hasn’t been dispatched yet still I have to pay 25% to return the item. Stay away from Adexa Direct.”

Helpful Report

Posted 2 years ago

“I’m almost lost for words for words for how much this company has let me down. I rang up and check stock levels before ordering, I was told they could deliver for Tuesday, latest Wednesday. It’s now Thursday and I’ve just discovered the item is out of stock, which is why they haven’t delivered it. I closed my business, I booked builders and plumbers all around the advice that they gave, which has left my business and all the staff who work for me completely screwed. I’m horrified they are still able to operate.”

Helpful Report

Posted 2 years ago

“I regret and unhappy that I bought a product from here. lousy company. The dishwasher we bought was very bad. It does not heat the water. It was faulty. customer service absolutely sucks. When we wanted to return the product, they said they would pay half of the product. When he said electrical engineer and plumber, it was very expensive. And unfortunately it still doesn't work. Despite the report we received from the electrical engineer, they said that we will examine the product, if the product is not defective, we will pay you, otherwise you will pay 25% more. literally scammers. those who have a mind do not come here.”

Helpful Report

Posted 2 years ago

“Normally I don't enjoy writing reviews, especially if they are negative. But I'm making an exception for Adexa. Bought a panini maker from them and it developed a fault within 30 days. Assuming it would be sorted out without problems contacted them. Was then told that actually Adexa has its own version of warranty. They only cover the part. You have to arrange an engineer to check the machine and write a report, then order the part, then come back and fit it. That would cost us £200 plus VAT, nearly the price of the machine. Now, it does indeed state this in their warranty and aftersales section but I assumed (foolishly) that all new items sold had to carry a 1 year manufacturers warranty. In fact, I thought that was a legal requirement. So yes, I should have read the blurb but I thought maybe a gesture of goodwill? Maybe some grace? Absolutely not. Simply a "you agreed to our terms and conditions". Almost robot like. Not even any help in identifying the part as I asked for a parts list so I could order it...and even pay for it if needs be! We had purchased 2 other items as well in the past but because of their "warranty" will not be buying of them again. Very disappointed in their customer service and their rigid letter of the law approach”

Helpful Report

Posted 2 years ago

“I purchased a fridge that arrive with numerous areas of damage. I rang the company and sent photos, Adexa responded with an offer of £30 refund. This was not acceptable due to the extent of damage. I was told by their representative that people usually except this due to the hassle to return. I am now two weeks on and this matter is not resolved. Despite numerous emails and phone calls the damaged fridge has still not been collected and I have had one excuse after another. It would seem they are reluctant to collect and exchange or refund this product. Very disappointing and such poor customer care, would not recommend or use again.”

Helpful Report

Posted 2 years ago

“Next day delivery was advertised - item took 5 days to deliver. Asked for refund on £15+ next day delivery fee and was rudely brushed off by useless Customer Service. Not a pleasant company to deal with - penny pinching and devious postage costs without fulfilling what was offered. BEWARE!!!”

Helpful Report

Posted 2 years ago

“Delivered a sink. There is a cupboard underneath that you need to access to install it. It arrived locked with no key and no installation guide. The emailed the guide but 2 weeks later still no key so I asked to return it. They won't accept a return and the customer service team are so rude.”

Adexa Direct 1 star review on 29th April 2022

Helpful Report

Posted 2 years ago

“If I could give no stars I would! Customer service as basically everyone else has said is so shocking! Could not be less helpful!”

Helpful Report

Posted 2 years ago

“Genuinely the worst business i have the miss fortune to deal with, they have stolen hundreds of pounds at this stage from me. They claim refunds have been processed but never appear. Items never arrived, they claim half have and then ignore update requests, phone calls etc i had a brand new business to set up on a tight budget and important bits of catering equipment just didn't arrive. After 30 emails i have given up, as even when you get the same customer representative and reply to the same email chain they then ask for order numbers despite only providing it the last time you email, they ask for evidence things arrive broken which you do and its ignored. If i had more money i would take them to court. AVOID this terrible company and their terrible customer service, cant believe a company like this survives.”

Helpful Report

Posted 2 years ago

“I ordered a £430 industrial popcorn maker it got delivered! I opened box and the glass on one side was smashed! I emailed the company and called but was bank holiday! After bank holiday I called them and they said they haven’t received my email and there’s nothing they can do!!! I sent them proof of email and still came back they can’t replace fix or refund me so I lost £430 plus the party I booked for was worth £500 which they cancelled as I could provide this service! Don’t buy from this terrible company and they also hung up on me twice terrible !!!!”

Helpful Report

Posted 2 years ago

“Avoid at all costs. This company is appalling. Customer services are disgraceful and the manner in which I was spoken to was dreadful. I can only these these people are treated in the same manner!”

Helpful Report

Posted 2 years ago

“Avoid Avoid Avoid! Should just shut down !”

Helpful Report

Posted 3 years ago

“I fully agree with the 500 plus people who have posted a bad review for Adexa. There is no customer service, the terms and conditions are designed to make sure that it costs you money if you have a problem. I installed a drinks boiler 21 days after the invoice date - it poured water out all over the worktop and wouldn't stop (until water was turned off at the tap). Refund, return, replacement? They don't understand the terms. The only words they understand are 'engineer's report' which has to be provided at my cost. So, a faulty £190 boiler requires me to spend £100 plus for an engineer's report and then, if they agree that it's faulty, they provide a replacement part to be fitted at MY cost. Don't use this company, you'll only lose money. They are a disgrace and I'm amazed that they continue to trade. Their customer service seem to be proud to maintain their dreadful review rating (it's the only conclusion I can come to). The only positive thing I can say is that I was planning to purchase a dishwasher as well, after this experience I can now avoid being ripped off for more money. Keep away from this dreadful, cheating company.”

Helpful Report

Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,024 reviews