ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“I like when a product does what it says, and your awining did that.”

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“Got it. Looks good. Haven't installed yet. Will let you know when it's in and working.”

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“High quality gate and gate opener at a fair price”

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“They were able to give me the updated information i was seeking.”

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“Very good products. Will keep buying for more..”

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“Ordered a mortorized retractable awning, as stated by many others, the instructions are not very easy to follow and the video needs to have audio explaining what is going on, however the customer service has been great. We had a problem with the motor, called them and the gentleman was very helpful, decided that the motor was bad and shipped one out immediately!”

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“Got your product today was excited to get it until i found out it was in piece's and when i call on sept 12 got a major attitude from your customer service Didnt care what i had to say just said were closing in 15 minutes told her id email u said she didnt care Told her i let everyone on Facebook know still didnt care Im not happy at all i have to put this together Ill let eveyone know how i was treated qhen i called”

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Hello, Thank you for your recent feedback. Our goal is to provide the best customer service we can, and I do apologize that this was not met. Please let me know how we can assist to make sure you have a great experience with ALEKO. Thank you.

“The replacement awning I purchased is good quality. However there are NO instructions with the product and your website either does not have an active link to any help. Very aggravating to have to call for directions.”

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“Ordered a sauna on 8/23 with stated shipping in 3-5 days. On 9/12 shipper tells me that they can only deliver if I have a forklift at home(!)...OK that's maybe no Aleko's fault, BUT ALEKO then asked me to organize local labor to open the crate on back of truck and deliver it piece by piece! I asked for delivery or a refund following which no replies to emails or phone messages so I handed it over to my credit card company and let them sort it out.”

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“Good product for price”

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“i saw what i wanted. asked the company to send it. the price was fair and i got what i asked for in a timely fashion. now i have to decide which awning i want but i will be buying one. bernie.”

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“i got in time and good shape happy that it works good”

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“I NEVER go out of my way to write bad reviews but I called this place yesterday about products that I was interested in and the girl on the phone was rude and trying to rush me on the phone telling me to just come pick it up just come pick it up without even knowing what I’m asking about , so my boyfriend goes today to pick up product and he gets a dog crate that is too small and realized rite away so he walked rite back into the store to request to exchange the product but STILL give them money and BUY THE CORRECT ONE and the girl started telling him that she would not allow him to buy the CORRECT SIZE crate and that they close in 9 minutes and she didn’t want to deal with it. Like 9 minutes!!!! You can get so much done in 9 minutes and if you really care about the loyalty of your customers you would make sure they were satisfied and received the rite product! Extremely bad customer service here I will never return!”

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“Works as advertised for the money it's well worth it great for doing ceilings”

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“Good product and perfect customer support”

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“Aleko has an interesting mix of products, good selection and great pricing. The order process was easy and fast shipping. Will definitely order again.”

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“Good fit etc... Need to be treated whit silicon spray to be 100% rain proof. The black discolor a litle after one summer 50% time open.”

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“Purchased a 13x10ft awning with the optional motor and it looks and works great. Price and quality are very good too. Only issue was with the included installation manual since it is horrible. Extremely small print, poorly written and useless. Found out many customers complained about the same issue. Was frustrated since I had to invest plenty of time searching and downloading a better manual from Aleko's website and even with that I had to search on youtube for videos that showed similar awning installations from other manufacturers. The motor also came with a miniature and useless manual that was really hard to read even with a magnifying glass and had extra parts that I never needed but were probably included for another awning and confused me for hours since they didn't fit anywhere. If you really want better customer reviews PLEASE INVEST ON IMPROVING YOUR INSTALLATION MANUALS and go the extra mile and CREATE YOUTUBE INSTALLATION INSTRUCTIONS.”