Alfa Travel Reviews

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

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3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the 8 day hol. to Scotland, Tour No. 433M, last week was great for the tour itself, and all the places we visited, the driver and coach was great, the Croit Anna Hotel, Fort William was exceptionally clean and the staff were great, the Hotel itself could do with a complete refurb. Indeed we were told this was taking place and the dining room and downstairs cloakrooms had been undertaken, also some of the bedrooms. The outside is in need of a good power washing and coat of paint. This would make for a much better outside appearance as the hotel is situated in such beautiful surroundings overlooking Loch Linnhe. The main complaint was the return journey which took us right across country to stay overnight at Teeside, why? we could not understand. Otherwise the weather was kind the company great and scenery great. a”

Helpful Report

Posted 5 years ago

“Disgraceful and dangerous feeder coach service, first and last time I will use Alfa. Service and attitude at Reading interchange was unprofessional and a complete shambles.”

Helpful Report

Posted 5 years ago

“Have had several good holidays with Alfa but if you are disabled in any way do not think of going on the Blackpool trip as the driver made an awful comment to the severely visionary impaired lady l was travelling with. The lady uses a white stick and was never asked if she needed any help except on the last day. The driver went to give her a questionnaire form and she said it’s no good giving it to me. He tried again and l said what do you think the white stick is for? His reply was sympathy. This was said in front of a coach load of passengers and was very embarrassing . I have complained to Alfa but they just said this wasn’t the sort of behaviour they expected from one of their drivers. Such a shame as most of their drivers are great.”

Helpful Report

Posted 5 years ago

“Have been on at least 10 holidays with Alfa and must say most of them have been brilliant. I would however not recommend the Commadore hotel in Wales as it was not very clean, and despite me sending Alfa pictures of the state of the hotel and all the rubbish lying around including a lit candle on a shelf in a corridor which had drapes on the ceiling they maintain there was nothing wrong with it. That’s ok if you like to sit in a garden area with wet towels flapping around youMy main complaint however is one of their drivers who does the Blackpool tour. I accompanied a lady who is nearly blind and uses a white cane. The driver went to give her a questionaire form and she said it’s no good giving it to me and l said to him what do you think the white stick is for? His reply sympathy. I couldn’t believe he said this in front of a coach full of people and my friend was absolutely mortified. I would not believe in this day and age such a comment would be made. I must say that the drivers are usually a happy bunch who seem to enjoy their job and he is the exception.”

Helpful Report

Posted 5 years ago

“Great break Shanklin, Micheal the coach driver one of the best. Thank you Alfa and Micheal.”

Helpful Report

Posted 5 years ago

“You are going to get problems with all coach companies. I have been with alfa for 20 years and have found them brilliant. You will get some problems that are out of their control and some people who want five star treatment but don't wish to pay to pay for it. I have only found one driver that was not up to their usual standard.”

Helpful Report

Posted 5 years ago

“Again, another cancelled tour due to lack of numbers. Alfa cannot be relied upon. Our tour was booked in June 2018, departing May 2019. They offer 10% discount as compensation, but we have already had an email offering 10% discount off all Spring 2019 departures. They are a joke Company.”

Helpful Report

Posted 5 years ago

“Just back from Exmouth my 3rd hols with alfa lovely hotel good food and great people on the coach also been Sandown&Tenby. I couldn't find fault with any of my hols.”

Helpful Report

Posted 5 years ago

“Leisureplex, refuse to disclose where they obtained my personal details and have been sending me junk mail. They are possibly in beach of the Data Protection Act 2018 by adding my details to a marketing list and refusing to cooperate on removing it.”

Helpful Report

Posted 5 years ago

“Have taken 3 holidays with alfa. Yarmouth, exmouth and ilfracombe. All 3 were amazing. No complaints. Our driver trevor was a perfect host as he took us to all sorts of places and was very helpful and polite at all times. A great sense of humour just didnt share his sweets!”

Helpful Report

Posted 5 years ago

“Just received a Alfa leaflet saying £20 off holidays going from northeast went to book it and when the girl checked it oh that price is for another area and it was £35 more yet reading the leaflet it looked as though it was all the areas mentioned proper con”

Helpful Report

Posted 5 years ago

“We feel we MUST complain about our last holiday with Alfa, Christmas at PORTHCAWL. Going down to Portcawl went well, really looking forward as we spent the previous year there. Christmas Dinner was not the same standard and the portions became smaller. Whatever happened. Anyway we still enjoyed are stay. The room was very nice. The journey home was something else. We spent a good two and half hours at Strensham Services on the M5, One hour for Lunch, One and half waiting outside in the car park for the third party coach to arrive, By the time we got on the coach everyone was very cold. At 14 30 we set of for Burtonwoob services, arrived around 17 00. Needless to say all the feeder coaches had gone. Told By the lady in charge, to get a coffee and come back in 20 minutes as she had booked some taxis, which we did. Waited on a very cold night for the taxi to arrive, 2 & a half hours later our taxi arrived to take us home. We where told we had to go to Runcorn first to drop off a fellow passenger, and then all the way back to Lytham. We had a disagreement with the lady in charge, and she decided to send us home in our own taxi, the man from Runcorn went with people going to Preston. Arrived home at 21 00 hours. Not happy. Since we arrived home both my husband and I have been ill, still to this day 9th Jan not fully recovered. This is not the first time we been disappointed,but it will be the last. I feel that because your customers are mostly elderly, they are not treated with the care and attention they deserve. Therefore after using your company for meny years, we have decided to go elsewhere. Very disappointed. Got home Setting off for our homeward journey we had to stop at a service”

Helpful Report

Posted 5 years ago

“Exellent service our coach driver dave was brilliant friendly helpful such a nice man went with a party of ten and he was well informed and told us all about Scotland. We went on one of your Turkey and Tinsel trips would recommend loved it thankyou”

Helpful Report

Posted 6 years ago

“Enjoyable holiday in a lovely hotel, excellent staff, nice food for a bargain type holiday. The entertainment was OK except the singers seem to have the same repertoire. Our room 302 was large, a good side sea view, comfy beds vg en suite, tv too small for room. Only problem & why 1* deduction, the bay window had a damp issue which made the room a tad musty. A really good holiday marred only by the driver Eric (yes again) . We were told that at the interchange it would be the same coach to Great Yarmouth, We got off the coach to get some stuff out of a heavy bag, I then waited to the rest of the passengers got off & then went up the steps to put our bag on the floor Seats on 2nd row front, I was then confronted by Eric who abruptly said " Your not getting on the bus" I replied I want to put my bag on the floor, again Eric "Your not getting on the bus", I said I just want to put it on the floor behind you, "No" said Eric. I actually thought he was joking & said I will put my bag on the steps, his reply " I will take it off" I was laughing still thinking it was a joke, he then said " I'm not joking", I then thought that he might not have been joking & looked at him & he again said " I'm not joking". I took my bag away seething at the abrupt & discourteous way he had spoken to me. I was still seething during the holiday as he was out driver. Eric was horrible & should learn how to speak to people.”

Helpful Report

Posted 6 years ago

“had a really nice weeks stay at the new beach hotel in gt Yarmouth 23/9/18 no problem at all nice staff ,room ,hotel ,food and resort all fine no complaints at all but the fly in the ointment was the Alfa coach driver named ERIC the rudest most unpleasant Alfa driver i have ever come across barking out orders to fare paying Alfa customers not to bring chips or ice-cream onto the coach ( as if they would they are not teenagers on a jolly boys outing they are holidaymakers and keeping this person in employment ) this person requires a customer care/ anger management training course.because he is certainly damaging Alfa,s good reputation......................?? Tom p”

Helpful Report

Posted 6 years ago

“Royal Norfolk hotel Bognor Regis Just returned from hotel ground floor room with shower excellent thanks to special needs hotel good food good service good watery Orange juice at breakfast other breakfast good evening meal good ran out of soup one night trifle another entertainment room closed had to wait for tables to be cleared in dining room before entertainment could start”

Helpful Report

Posted 6 years ago

“I have never never taken a coach holiday or even holidays alone. Following the loss of my husband of 47 years I was apprehensive but I shouldn't have worried. Alfa were brilliant. Driver Michael was superb. His knowledge of the Isle of Wight was never-ending as was his sense of fun and humour. I did not touch my case after boarding the feeder coach until it was outside my room in the hotel. Excursions were superb and the commentary from Michael was so interesting. I met other single travellers and the company was just what I needed. Everyone was so friendly. I look forward to my next holiday with Alfa and hope their other hotels and drivers are as good as Michael and the Shanklin Hotel.”

Helpful Report

Posted 6 years ago

“We recently returned from our first holiday with Alfa and on the whole it was a positive experience. The coach driver, Duncan, went above and beyond to give us all a good holiday. He took us on an additional trip on the day off to Alum Bay at no extra charge, to compensate for the lengthy delay in getting to the Isle of Wight. He also provided free bottles of water which all added to the positive holiday experience. The most serious issue that arose was in terms of the lack of understanding at the hotel about food allergies. My son has allergies to both egg and soya, which was communicated at the time of booking. However, this did not appear to have been communicated to the hotel and waiting staff, who were totally unprepared. On the first night we asked about whether the ice cream contained egg or soya and were told it didn't. So my son ate a bowl of chocolate ice cream and suffered a sleepless night of itching. The next day, we raised this with the waiting staff and of course they confirmed the chocolate ice cream did in fact contain soya, they had only checked the vanilla. The frustration voiced by many people on the coach holiday was the handling of the broken down coach travelling to Reading interchange on day one. Apparently the driver had broken the key to the lock which meant the coach couldn't travel onwards until the lock was fixed. Everyone at Reading interchange then had to wait for this particular coach to arrive before travelling onwards. Our coach ended up missing the ferry it was booked on and it was down to the mercy of the ferry company whether or not we could travel on the next available ferry. In the end, we arrived three hours later than scheduled and lost the first evening. Surely, in situations like this, coaches should not be kept waiting for one or two passengers to arrive, impacting the rest of the waiting coach load? Alternatively, taxis could have been organised to transport the people on the broken down coach to Reading interchange, saving hours of waiting around.”

Helpful Report

Posted 6 years ago

“Coach driver Dan was great not too much information but enough. The Eliot Hotel Newquay was fine, not fantastic meals but adequate. Entertainment was fine for the older generation but needs updating to attract younger people and why do we have to suffer bingo every night!”

Helpful Report

Posted 6 years ago

“Coming home today was a logical nightmare...left hotel in North Wales..at 9.30...arrived for coffee at 10.50..told to be back on coach for 12 noon...then another hrs drive....we will have a stop in Chester, for another 90 mins..arrived at 14.50 to be told we would be going no where until 16.30?. Seriously wished I had got the train from Warrington plus taxi.. Asked if I could get to Preston on feeder coach instead of going to Blackpool where I had got on...told no that was not going to happen..by Coach. Company working for Alfa..Grayways.. Got on Blackpool feeder coach..to skirt around Preston...10 mins from where I needed to be walking...to train Station.. Finally got back home at 21.30...never again...will I endure this type of journey or holiday...took 11 hrs 30 mins from Hotel to my home...!! A lot of the tours were drive drive drive,,then one hr gallop in a village\ town to get a snack...or 75 mins if you were lucky...I think the itenery should have a lot more information included then decisions on taking these holidays might be judged on this nightmare of a so called 5 day break!!that took 8 plus hrs to get to...and longer getting back...phew..”

Helpful Report

Posted 6 years ago

Alfa Travel is rated 3.6 based on 305 reviews