Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went on an Alfa tour to the Isle of Wight Our journey back home was a nightmare we waited over an hour and half to board the birmingham bound feeder coach. at the hotel we had been told to check the list of coach numbers,which we did and as the number 7 was against Birmingham we put that onto our luggage.at Tamworth we had to hang about for over an hour and half before coach number 7 was finally shouted .and we could continue our jouney.after a while I received a strange call on my mobile asking me where abouts on our journey we were.on asking the driver we were told we were on the wrong coach and had to get off as it wasn’t going to Birmingham.although the driver had done a head count and didn’t say he had 3extra people on board when we set off.we were somewhere outside Tamworth.we are 80 yearold pensioners. 2 of which are disabled and have difficulty walking we had to catch a local bus to Birmingham where our luggage was going to be taken by coach.but that if we weren’t there they couldn’t wait for us We had no chance getting there on time so the luggage would go to Shrewsbury. when asked how and when we were going to receive our luggage they more or less said that it wasn’t their problem. I think that is disgraceful.we followed the information we were given and now have to find and pay someone to retrieve it we never trust or use this company again”

Helpful Report

Posted 3 years ago

“Have been with Alfa before and was well looked after. Drivers were always friendly and talked you through history of areas driven through, keeping the travelling interesting Our trip this time to St Ives was only blighted by hotel but covid has got to take some of blame. The service by Alfa staff and the driver Kevin were first class, professional friendly and really helpful. This made the holiday worthwhile. The trips out were very well received. The time spent on the coach was to be expected and Kevin deserves a medal for dealing with all the traffic issues. Feed back to Alfa is necessary to help them deal with issues but some comments omit to show a balanced experience considering what the country is still dealing with. Now saving for next journey thank you Alfa and Kevin”

Helpful Report

Posted 3 years ago

“We booked holiday to Skegness for 4 nights. We were not advised that we would be picked up by feeder bus to be taken to Woodhall Services. The driver got lost going from Rotherham to Woodhall. We had a 45 minute wait at Woodhall. We originally set off from Rotherham at 9.45 expecting to have one stop and arrive in Skegness in about 4 hours even though the car journey would take about 2 hours. We finally were told that we couldnt get into the hotel until 15.30. We were taken miles out of our way to delay arrival. We arrived at 15.45 so the outward journey took 6 hours. The hotel was ok but the food was not very good and we had to be down for breakfast at 8 o'clock. The homeward journey was even worse it took just over 7 and a half hours. I know you have to make allowances for traffic but it was ridiculous. I will never travel with this company again and strongly recommend anyone else to get all the full travel details before setting off. Had we known we would have gone by car. We had a lovely few days but the journey spoiled any enjoyment we had as we were frustrated and annoyed by the time we got home.”

Helpful Report

Posted 3 years ago

“Alfa traveller for over ten years. Firstly may i just say the grammer of some reviews on here is absolutely appalling.Alfa travel don't and never have professed to be 4 or 5 star accomodation. They cater for and older traveller yes true, however the hotels are not like nursing homes, because of covid restrictions things have had to be altered including, room service, meals and entertainment.That is the LAW they have had to follow. The Regina admittedly is an older establishment that needs a touch up but its value for money, very close to sea front staff are very helpful and issues usually resolved. We travelled on may 19th this year the meals breakfast was fine , evening meals ok we did have a repeat meat on menu two seperat nights but as we had only just come out of official lockdown on May 17th, it was probably not cost effective to have freezers full of food that may go to waste, also the companies where Alfa buy their produce will have been on lockdown too OR operating on reduce sales due to lack of business. Whilst I agree its totally unacceptable to have to stay in a building site, these hotels need to carry out essential repairs and try to redecorate at some point, this then prevents people complaining about the hotel needing to be redecorated.To complain about the hotels being for people of a certain age is quite disrespectful, they cater for any age i personally have stayed at the imperial at ilfracombe and a young family were staying through an Alfa booking.The company picks you up at local pickup cases loaded for you, taken to Burtonwood, cases off loaded and reloaded onto your main coach, driven to destination , cases off loaded brought to bedroom door, and same on return leave cases outside bedroom, Meals B N B board, excursions included, evening entertainment if you so use to join in, and apart from building site hotels obviously , i think that they offer value for money.People complain about the staff and language barriers, i wonder how they feel when housekeeping have to clean some rooms out after elderly visitors have left !!!!! need i say anymore.Alfa are not perfect but they try to ensure we enjoy our holidays for the majority of people they are very popular.”

Helpful Report

Posted 3 years ago

“Will never go with this company ever Again a beetle in my soup .No proper Apology absolutely disgusting. Terrible firm. Annoyomous.r”

Helpful Report

Posted 3 years ago

“Went to croit Anna hotel fort William 7 days hol. Food ND room ND staff excellent. Only one gripe about the interchange at bowburn on returning. Would get off at Newcastle if we did similar trip again. Overall smashing holiday. Driver Kevin was pleasant and helpful. Thankyou Alfa. Kath and ken.”

Helpful Report

Posted 3 years ago

“Been with alfa a few times love going with them this time very disappointed the feeder and traveling very good just the hotel had to make own beds had to put rubbish out meal times bad felt like I was in a pub no table cloths on table just got a tray with cutlery wrapped up breakfast was horrendous food not cooked proper service very bad manager had to come up in the end every meal time to organise rooms were very clean though 2ould it stop me going with alfa no I just won't go to the monach hotel who to blame covid but I was disappointed with holiday”

Helpful Report

Posted 3 years ago

“Went to new beach hotel last week everything was good no problem with anything from arriving to leaving”

Helpful Report

Posted 3 years ago

“Went to Criccieth in Wales. Room awful paid extra for view, we got scaffolding outside the window, hotel under refurbishment which we were not aware off. No heating room really cold had to have a remote radiator on all day, also extra quilt. Food awful, the chef is only a cook could not even cook roast potatoes. The waitress was fantastic, could not fault her. When we complained to the manager he said it’s not his fault complain to Alfa, which we did on return. The tours also were fantastic could not complain about them either, which we really enjoyed. Thank you. We have traveled with Alfa before and have always had a very nice holiday. When returning from Wales, we went out of our way to drop a guy off who was on the same holiday as us, due to this we got to the services only 20mins before we had to get on our feeder coaches. My sister does not live near me so no time for goodbyes just loo and buy something to eat, which was very sad.”

Helpful Report

Posted 3 years ago

“Went to alfa travel leisurplex hotel regini hotel Torquay it was like care home food service was very bad wait 1 hour for evening meal 35 minster for cup of tea at breakfast the food is better in care home would not recommend this hotel in Torquay staff don't no what they are doingredients my radiator in my room did not work if reported problem to hotel reception on Sunday still not working on Wednesday I would not recommend this hotel alfa got some work to sort out there problems Mr Tierney”

Helpful Report

Posted 3 years ago

“Had a lovely break to exmouth lovely hotel the Cavendish , no probs staff lovely manager Lisa is friendly, food is excellent ,rooms clean , tony our driver lovely and friendly . Booked again for aug can’t wait”

Helpful Report

Posted 3 years ago

“Having just been to the new beach hotel Yarmouth another lovely stay food was great and staff were also very good just had one gripe on the Friday morning breakfast was a bit of let down it was sorted out the next day hope to go back again at the end of the year Kevin our driver was also excellent”

Helpful Report

Posted 3 years ago

“Went to newquay with alfa travel, this holiday was important becaus i was 60 while we were away the reason for my early holiday i had a great time our driver john was very helpful and nothing was to much and was very knowledgeable about the places he took us. From booking my holiday to the coach station an back was seamless, are hotel was very good and the staff amazing. The only thing we could not use the pool but i understand the management wanting to wait until the 21 june, i was a bit put out by no entertainment on the saturday night because the other coach had not arrived and was running late, but our coach was still on holiday and if we went out we would not of got in any where as every where was packed because of the fooball, a big thanks to jhon for making our holiday a pleasant experience.”

Helpful Report

Posted 3 years ago

“Tour 196 Sandown. Apart from the brilliant weather and excellent food at our sea front hotel, special thanks are given to our driver Kevan who made us laugh and gave us a great time.”

Helpful Report

Posted 3 years ago

“Recently returned from dunoon selborne hotel great trip good food helpful driver . Only down side we were given room 10 it was dark with one window facing a blank wall when we asked could we move to a room with a view we were told they had rooms with view but we would have to pay sixtyfour pound a bit of a ripoff we declined no good practice or customer care their. Manager mot helpful. Would not return or recommend. Poor show .”

Helpful Report

Posted 3 years ago

“I have just been reading the reviews posted on this site. I have been with Alfa 8 times . I last went Oct 20 and was impressed by the care taken. I have 3 trips booked for this year and am SURE they will be as good as anyone can provide in these difficult times. Had 2 hols cancelled in the last 18 months;1 was rearranged to later date 1 immediately refunded .(65+ lady travelling alone)”

Helpful Report

Posted 3 years ago

“I would sincerely suggest anyone thinking of booking a holiday with this company, think long and hard about it. They held a £50 deposit for my late Mother for a holiday later this year and they have refused to refund the deposit even though my Mum has passed away recently. Shocking behaviour on so many levels.”

Helpful Report

Posted 3 years ago

“Returned from 6 night holiday on 9th October. Alpha procedures were very efficient and reassuring in these tricky times - good spacing on coach, transfer centre well organised and our hotel in Cromer was efficiently run. It had a good system to cope with current requirements. Our driver was very competent, doing his daily temperature checks in a cheerful manner. We therefore had a relaxing holiday and could recommend. We have already booked our next trip with Alpha.”

Helpful Report

Posted 4 years ago

“David the driver who took us to Dunoon is the best one we have ever had. happy .knowledgeable .and very obliging.”

Helpful Report

Posted 4 years ago

“We were sent to king Charles hotel gillingham ham ,it was not a holiday hotel ,the car park was a disgrace ,this hotel is for workmen not holiday makers ,here was not any entertainment we were just left there ,we were not in a seaside hotel it should have been like for like ,people had to carry there own cases to rooms,one night we had omelette and chips for main meal ,and Christmas pud for pudding ,we were not walking distance to any shops ,there was no meet and greet ,it was not a good holiday ,I was glad to get home .worst holiday we have had .”

Helpful Report

Posted 4 years ago

Alfa Travel is rated 3.6 based on 305 reviews