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Allstate Private Car & Limo Reviews

4.0 Rating 717 Reviews
1 %
of reviewers recommend Allstate Private Car & Limo
4.0
Based on 717 reviews
Customer Service
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About Allstate Private Car & Limo:

Established in 1982, Allstate Limousine has provided New York City and the Tri-State area with more than 30 years of reliable transportation services.

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Anonymous
Anonymous  // 01/01/2019
Our driver was so kind and patient. Our bags were delayed by the airline and he waited for us. He was very personable and polite.
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Posted 7 years ago
Called that they had arrived and the driver was great.
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Posted 7 years ago
The car was very comfortable and the driver was nice. I don’t think he chose the best route to the airport. Everything I saw online pointed to a route via freeways but he took us right through the middle of Manhattan and down a street in Queens that had lots of construction and congestion. The journey took almost an hour, rather than the 37 minutes quoted on all the websites.
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Posted 7 years ago
I made the reservation last minute. Our flight had numerous delays. Yet they were promptly there waiting of us when we arrived. I will definitely reuse the service.
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Posted 7 years ago
Needed an earlier ride, no problem. Had a car out within 10 minutes. Really appreciated that. Competent and friendly driver.
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Posted 7 years ago
On time Courteous Had water available Clean car Did not expect a gratuity - and was appreciative
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Posted 7 years ago
On time, clean car
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Posted 7 years ago
Driver was on time, friendly and observed the speed limit.
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Posted 7 years ago
Se could not find driver upon arrival at JFK, walked around few times, then after long phone call with call center we found him. Taxi would be quicker. On return way, sms came that driver is waiting for us in front of our hotel, 10-15 min before scheduled time. We went out with luggage and nobody there,driver came at scheduled time. I have to say that both rides were were quick, fine and in clean cars.
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Posted 7 years ago
Prompt, courteous pickup and transfer service with me and my musical gear. Good, safe and smooth driving!
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Posted 7 years ago
I feel I have been overcharged I am confused about the waiting tome charge. I gave you the flight number and the time of landing. I was under the impression that you would calculate when the car should pick us up. We were actually out very quickly for a JFK arrival, and went straight to the car after I called you to ask which one it was. Note that if I had not made the call, I would have had no idea which car was waiting for us! I am not sure why you have charged $35 for a 60 minute wait. Can you explain this please? As this charge was not made at all clear when I booked, I will definitely not use your company for my return to JFK tomorrow.
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Posted 7 years ago
I used the limo service 3 times, a return trip to manhattan from JFK and another trip to Bethpage Black again from Manhattan, all limo's arrived on time, never had any issues, only thing I would say is I ordered a VIP vehicle on all 3 occasions which on their website states Lincoln and Cadillac and I basically got a SUV the first 2 times and then a Toyota the 3rd time, I'm not complaining about this as was still comfortable and had no issues but just pointing this out.
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Posted 7 years ago
Considering all the congestion at LGA, the limo was a very pleasant suprise. George was excellent, car was extremely nice and communication was outstanding.
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Posted 7 years ago
Service was on time, car was clean, driver was nice, got to airport on-time.
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Posted 7 years ago
I ordered a car to be on location at 6:00pm. I called Allstate at 6:05 and was told that the driver got stuck in traffic and that he would be 15 minutes. At 6:31, I received a voicemail saying that the driver would be another 15 minutes. I finally got a call at 7:22 from the driver saying he had finally arrived. This service is completely unacceptable. When I booked the car the day before, I called the company to confirm that the car would be there on time to ensure that this wouldn't happen. The passenger, an 83 year old woman, ended up having to take a cab after waiting on the street for over 45 minutes. I expect a full refund for this incredibly disappointing lack of service.
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Posted 7 years ago
Excellent driver. Prompt and safe.
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Posted 7 years ago
Friendly drivers
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Posted 7 years ago
prompt and courteous
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Posted 7 years ago
Prompt, clean courteous...
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Posted 7 years ago
My driver was extremely friendly and the service was so easy to use. Will definitely use for future trips!!
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Posted 7 years ago
Allstate Private Car & Limo is rated 4.0 based on 717 reviews