Alpinetrek.co.uk Reviews

Name: Alpinetrek.co.uk
Rating: 1.94

1.9 Rating 66 Reviews

23 %

of reviewers recommend Alpinetrek.co.uk

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1.9

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Alpinetrek.co.uk 1 star review on 5th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned item and it appears to be lost and no refund. Gave them royalmail.com tracking data it was returned to their depot. They want physical receipt evidence. Avoid.”

Helpful Report

Posted 1 year ago

“It's a gamble that might pay off... Prices are very appealing but sometimes things are too good to be true. The delivery process seems very elastic with a variety of emails chopping and changing with how long it will be. It seems to be a UK front for a German company behind the scenes but still shouldn't have such an impact on delivery times. The product I was sent was faulty. I contacted support who offered me a free return. I made a note of this on my returns slip. When the money was returned to my account, they had deducted a postage fee for the return. I'm sure they are a reputable company trying their best in a tough market but as I said, in my opinion, buying from them is a gamble that might pay off.”

Helpful Report

Posted 1 year ago

“I ordered a couple of expensive items that didn't arrive. I was asked to chase the delivery company myself!!! It was clear that the parcel company were not going to deliver my parcel but AlpineTrek said they couldn't send a replacement or refund me as the parcel tracking information was saying "in transit". It was in transit for over 3 weeks! Unfortunately, if you look at EVRi reviews, a lot of items go "missing" I eventually managed to get hold of the parcel company and they informed me the parcel was missing and I would need to contact AlpineTrek for a refund. I've forwarded this information onto AlpineTrek and they haven't replied. It's been 5 wks since the order date. I am having to chase a refund through PayPal. I would advise anyone not to use this company. If you do, pay through a 3rd party to ensure you get refunds if items don't arrive.”

Helpful Report

Posted 2 years ago

“Avoid. The 3-5 day delivery time on their website is a lie. I have been waiting for 9 days now and have still not received my parcel. Alpinetrek have also not responded to my email”

Helpful Report

Posted 2 years ago

“I would not recommend shopping with Alpine Trek. They clearly do not keep their website up to date with their stock. I ordered a particular colour jacket and they sent me a diffent colour. I pointed out that the colour they sent me was not even an option to choose on their website but apparently, I as the customer am in the wrong! Unbelievable customer service. Even when presented with screen shots from their own website, I am wrong.”

Helpful Report

Posted 2 years ago

“Purchased a bike tyre, in stock, cheaper than any where and delivery from overseas was very acceptable. Thankyou.”

Helpful Report

Posted 2 years ago

“I spent £175 on an item I needed within a certain time frame. 2 days passed, nothing was dispatched. I emailed Alpinetrek to ask when my item would be dispatched. I didn't get a reply, but suddenly my item was marked as dispatched. This was just to get me off their back and the item wasn't dispatched at all. Evri collect their parcels multiple times a day, I've used them a tonne, but I'm now on day 3 of my Evri tracking number showing as 'we're expecting it', and my trip is thus delayed. Can't reach them by phone - it cuts out at the same point in the 'on hold' music every time. Disappointing.”

Helpful Report

Posted 2 years ago

“Cannot give 0 stars unfortunately Purchased Patagonia rain jacket which was expensive Delivery acceptable and well packaged. Jacket was a Second not New. The jacket has been worn and has to have been a considerable time considering there was 2 DIRTY USED TISSUES in a pocket. HOW DISGUSTING This is fraudulent advertisement. What I was offered was a free return. Disgusting putting your hand into a pocket and encountering disgusting used tissues. This company must know the jackets a return. Never been checked. I will be sending an e mail to their managing directors but I’d imagine nothing will come off this.”

Helpful Report

Posted 2 years ago

“They use Evri, and they admit they have tons of problem with Evri but would rather the customer have this bad experience then going with a more reputable courier and their advice is to place another order and hope it isn’t lost when Evri loses the parcel”

Helpful Report

Posted 2 years ago

“Purchased, not arrived, no response to emails or calls. Trying to get a refund through paypal now.”

Helpful Report

Posted 2 years ago

“Sadly I never received my items. 41 days and still waiting. They very kindly offered a return label when I complained multiple times as my items were for a holiday, so time sensitive...not very helpful when I haven't received items to return. I am about to apply for compensation using the very helpful Customer Rights Act template. I wonder whether the threat of legal action will help the small man, or whether I just have to write the money off. The only advice I can provide is not to contemplate ordering from this company. Not a UK website (as the name would imply) and whether they are deliberately at fault or not, there is a massive logistics problem!!”

Helpful Report

Posted 2 years ago

“I ordered 2 x T Shirts for my partner's birthday on the 3rd of April 2022 - over a month later...My order was undelivered and lost by Evri(Hermes) who are pathetic and I still don't have my refund from Alphinetrek. If you are based in the UK don't order from these guys, its a waste of time and money. Their support team is mediocre at best (They didn't seem at all concerned or apologetic) I've exchanged about 10 plus emails with them about my lost parcel and I'm currently waiting of my refund to reflect in my account.”

Helpful Report

Posted 2 years ago

“I was slightly nervous having read some of these reviews, however my purchase of an F-Stop Tilopa camera rucksack and ICU arrived ok and just about within the estimated timescale. It was well packaged and Hermes did ok, although Hermes are usually pretty reliable in my area - that all depends upon your local delivery guy - mine is pretty good. Have to say, overall good price and delivery timescale just about met. Perhaps a little slow ( a few days) dispatching but as it arrived overall to time, seems fair enough. Also, they don’t hide the fact that they are in Germany (if you look) so why complain - just understand where you are buying from. I buy all the time from across EU despite brexit and generally no problems”

Helpful Report

Posted 2 years ago

“Not a UK company despite the website domain. Ordered a gift for my daughter's birthday and it didn't arrive in time. Checked and realised it was coming overland from Germany taking 10 days to arrive. Don't bother. Use a UK company or Amazon. Cheaper and quicker in the long run.”

Helpful Report

Posted 2 years ago

“I wish I’d read reviews here first! I received a pair of shoes that had been worn. I suspect these were returns that had been used once or twice. When I provided feedback to say I need to keep them because I can’t wait for a return and reorder I received a reply that was rather trite. They did offer a refund and an apology but completely misread my message and advised that I could not have a replacement as though I was a scammer asking for another pair to be sent prior to return. Anyway I’m short, very disappointed given they’re not cheap! I won’t be back or recommend.”

Helpful Report

Posted 2 years ago

“Looks like they are still at it - I have been waiting 2 months for a refund and will be contacting my bank. I wish I had read these reviews first. Please beware of this company.”

Helpful Report

Posted 2 years ago

“I ordered two sizes of the same pair of walking boots, to be delivered to the UK. They we're shipped promptly. I emailed them for an update on shipping and they replied the same day with an ETA. I kept one size and returned the other. The returns process was simple and easy. They provided me with an update on the return unprompted by me, along the lines that it had been received to UK warehouse and the refund was being processed, and they are now arranging shipment back to their warehouse in Europe. UK leaving the EU has made international shipments more complicated and I was slightly worried about the impact of this when ordering something from the EU, but it's been really easy, and Alpinetrek have been proactively updating me. The walking boots and their customer service have both been fantastic. 100% recommend them.”

Helpful Report

Posted 2 years ago

“Terrible company, please avoid at all cost. I have had to contact my bank to get my money back”

Helpful Report

Posted 2 years ago

“When I ordered my item it was not made clear that the company is in Germany (note the .co.uk web address which is misleading) and that it would take over two weeks from ordering to receive my item.”

Helpful Report

Posted 3 years ago

“Thrilled with the company. I read bad reviews on here which made me worried. I ordered a Norwegian sweater at a very good price, used a voucher code to get a bit off and postage was free. The company updated me on despatch and the sweater arrived, beautifully packed. It is all I hoped it would be and more. I can recommend this company”

Helpful Report

Posted 3 years ago

Alpinetrek.co.uk is rated 1.9 based on 66 reviews