Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service/support is great, but I’ve had so many issues with delivery. Packages not showing up, packages being left at the wrong location or the driver was too lazy to bring the package so they make up a fake door claiming that’s my home. I am canceling my account!”

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Posted 1 year ago

“I recently had a less-than-stellar experience with Amazon. I ordered a gift with the added touch of gift wrapping, intending to give it to my friend tomorrow. To my disappointment, the gift arrived without the promised wrapping. When I reached out to customer service, they said they couldn't resend the wrapping and instead just offered a refund. I wasn't interested in a mere $4.49 refund; I was hoping for a reliable and efficient service, especially given the importance of the occasion. Quite let down with this experience”

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Posted 1 year ago

“Whatch your bill. They signed me up for music unlimited without me doing anything to initiate it. Google it and see they do it on purpose. If you call they will refund and apologise but most people don't notice. Getting through to Amazon US was easy. In Canada they put you on hold and then it goes silent until the call gets terminated. They won't call you back after promising they will. I'm dumping my prime as nothing comes faster and I barely watch anything on prime. They have become too big and don't care if I cancel because too many others won't. Oh well, thanks for hanging up on me, outsourced India call centre guy. Amazon pays third world salaries so we get 3rd world service I'm out. 🖕”

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Posted 1 year ago

“Ordered an exercise bike and it said it would be shipped in 2 days…called and spoke to Amazon reps 5 times and was told it was on its way..After waiting a month called again and asked to speak to a manger and he was completely rude making me feel like it was my fault it wasn’t shipped, he completely talked over me the whole time, called me a liar when I said the last rep said he would call me back in 4 days and didn’t?Most Horrible customer service I have ever had! Once I get my refund on my bike and my last order I am definitely canceling my prime account!”

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Posted 1 year ago

“My coffee machine broke down, zero support by the manufacturer. When I contact Amazon, I get the automated "this product is eligible for return". When I proceed , there is no return option. My Amazon app also allows to "start return process" but as soon as I click on it, there is no return option, only useless troubleshooting videos and manufacturer contact info. When I speak to an Amazon agent, their supervisors and managers are not taking any responsibility for their misinformation or lack of support. I am a Prime member considering to cancel my membership.”

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Posted 1 year ago

“Amazon in Canada definitely and obviously is cheating on the Prime customers. As a prime customers I ordered many items which on Amazon website said delivery today or tomorrow but practically I received from 3 to 5 days after I placed the order. Also Amazon pushes and fouls customers to become prime members.”

Amazon Canada 1 star review on 3rd August 2023

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Posted 1 year ago

“What a joke you would think if you pick an item that is Amazon’s prime and 2 day shipping that it would arrive in 2 days. If you can’t deliver in 2 days take it off of the prime designation. And they have to bring back purolator and ups. Send these other couriers packing. They have no problem charging for prime but I guess we are all chumps for falling for it”

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Posted 1 year ago

“Amazon.ca should be ashamed of their North Winnipeg hub location. Their's is the ONLY business on the ENTIRE city street that has nor bothered to cut their grass. It's several feet tall and full of weeds and most likely wood ticks and other pests. Shame on you Amazon, shame on you.”

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Posted 1 year ago

“I used to love Amazon's customer service but, like many big companies, they have now put into practice a service that basically evades serving customers. Yes, you can speak with an agent by requesting they contact you but they are generally not knowledgeable and unable to help. I am thinking seriously about not using Amazon any more and definitely cancelling my Prime membership. My last order will take over a week to arrive and the agents cannot tell me why! Why am I paying Prime fee!”

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Posted 1 year ago

“Dear Amazon, I am writing to you today to express my concern about the recent trend of selling products as new on Amazon when they are actually used and open. I have personally experienced this issue on several occasions, and I am sure that many other customers have as well. In my most recent experience,I returns multiple items from Amazon. When I received my order package, were clearly used or open or broken. The packaging was open, and the product themselves were dirty and had scratches and broken on them. I was very disappointed, as I had expected to receive a brand new product if any other business would do that would be held responsible but amazon is above the law They are aloud to do falls advertisements I contacted Amazon customer service about this issue, and they were very helpful. They issued me a refund for the headphones, and they also told me that they would investigate the seller. However, I am concerned that this issue is not being taken seriously enough. I believe that it is unfair to sell products as new when they are actually used. This is especially true when the products are sold at a premium price. Customers who purchase these products are expecting to receive a brand new product, and they should not be misled. I urge Amazon to take this issue seriously and to take steps to prevent it from happening in the future. I believe that Amazon should require sellers to provide clear and accurate information about the condition of their products. Additionally, Amazon should have a system in place to investigate complaints about sellers who are selling used products as new. I appreciate your time and consideration. I hope that you will take my concerns seriously and that you will take steps to address this issue. Sincerely, Martin raby”

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Posted 1 year ago

“I have so far always been satisfied with Amazon service until recently. I ordered a CPU work $485. I was away when I got a confirmation for the delivery. On returning to my home a few days later, I never found my package. I reached out to Amazon for a refund and was directed to the third party who sold it. He provided me with a proof of delivery from Fedex. However, I still did not have my package. I reached out again to Amazon customer service and was told to reach out to the seller. I explained I had already done that, and was asked to do so again and wait for 48hrs, after which if I didn't get a respond, I should reach out again and they would up an A to Z guarantee claim which should cover my lost. I reached out and the claim was opened. I was asked to file a police report which I did, and upload the report number to the claim, which I also did. 2 Days later, my claim was declined which I appealed asking for a reason my claim was declined. Anther 2days later, my appeal was decline again, stating the reason for declining to be that my package was delivered. It is likely my package was delivered as I have hardly had any issues with delivery before. But if my package is delivered and stolen (which I am assuming), why am I now being punished. I not only do not have my package, but also I do not have the $485 I spend for the my package. I find this very unacceptable for a company like Amazon to punish me for no fault of mind, for a service they did not successfully fulfill from their end. I think I will probably start taking my business to physical stores. This is no was to treat your customers.”

Amazon Canada 1 star review on 1st July 2023

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Posted 1 year ago

“Amazon Canada down hill, different than it used to be. Returned an item 5 weeks ago, 4 chat agents confirm they have it but still no refund, they send report to me to fill out over and over and play games on chat. They come off very dishonest and like they want to steal my money and on chat just put me off over and over, not helping but saying can I help you with anything else, it is akin to stealing, extreme bad service. I never got a refund even though they say they got the return. month ago Amazon america has not been weird and dishonest like Canada Amazon. They intentionally treat me badly on chat and play games. I have copied and pasted some of the conversations so I have them. One chat agent went against the message Amazon sent me in my account. Many years order from Amazon, under shaw email, then prior to that, Telus email and prior to that when lived in Toronto, so the history goes 10 or more years and never seen anything like this before. The chat agents show they not care about customer nor service. Not sure why they are there as they accomplish nothing over and over.”

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Posted 1 year ago

“Customer service is horrendous. They have absolutely no power to make anything right (with valid complaints)... called to complain about dellivery driver lying saying a "delivery attempt was made"... I was here WAITING for them them the entire day. Last time the lie was there "no access to the building" (excuses are becoming too numerous to count)... all custoomer service does is apoloogize, and basically say to wait even longer for another delivery attempt (tomorrow)... with this type of service, what is the point of Prime? People are right when they say Amazon is just getting worse!!”

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Posted 1 year ago

“I bought a tv May 20 2023, have waited over a month still not shipped. Have ordred 3 times different tv,s still no email when it would ship. Phoned customer service over 6 times were supposed to follow up never did. Will never buy a tv from them again”

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Posted 1 year ago

“It is almost impossible to chat with a real customer service agent!! you keep going in circles until you give up! talking with an agent on the phone is not less terrible they keep transferring me to different departments and one of the department transferred me to Amazon US!!! Was just a waste of time and my problem didn't get solved!!! Terrible terrible terrible customer service, now I'm thinking of deleting my account and buy from Aliexpress instead!!! thanks amazon for giving me such hard time!!!”

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Posted 1 year ago

“Warning! Stay away from Amazon & companies who use Intelcom delivery. Amazon has no competency in hiring delivery services. The delivery never shows up when they say it will. I always take days off to receive a package that never arrives! What am I supposed to do about all the money I've lost out on as well as spent just to be able to be home to accept a delivery when they claimed it would arrive!?!?!! They never follow any delivery instructions - which are "call me! - the buzzer does NOT work in my building!!" So they take a picture of the buzzer system and tell me they tried to deliver by ringing the damn buzzer that does NOT work! 🤬 W t f !? I am done with Amazon and any other company that uses Intelcom to deliver their packages. I cancelled my prime subscription today & found a better company. I've had this exact experience too many times for over 1 year now! So it's not like I did notice give them ample time to do right by me - Amazon has failed 👎”

Amazon Canada 1 star review on 22nd June 2023

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Posted 1 year ago

“Worst customer service ever. The rep was consistently speaking over me...being overly rude. Crystal the manager was even worse. Non compassion pretty much said she does not care. They won't refund my money...bunch of scammers. Crystal needs to go...how can she supervise customer service when her customer service is horrible. Worst company...you just lost a loyal customer.”

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Posted 1 year ago

“Ordered sameday delivery but it didn't delivered.”

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Posted 1 year ago

“Amazon is not a good company. They will not approve my business account. Horrible customer service. I don't think I will order from them again.”

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Posted 1 year ago

“Amazon.ca is getting worse and worse every year ! Poor customer service, chat agents are a bunch of incompetent, liars and unhelpful. They will never try to solve the issues, instead they will copy and paste the answer from their script. Orders are often delivery very late or never arrive after weeks waiting ! I avoid to order from Amazon as less as possible !”

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Posted 1 year ago

Amazon Canada is rated 1.5 based on 507 reviews