Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

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“I talked to amazon customer representative today regarding return. I think his name was Jaz (not sure). He hung up on me when I told him my concern as if he didn't want to listen.”

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Posted 4 months ago

“I placed an order sold by Amazon.ca ULC on June 20th 2024 which was supposed delivery on June 29th to July 9th. I contacted customer service on July 8th 2024 to ask the shipping information. A representative told me that they were preparing my order and the product was in fulfill center in my area. Then I got a email from amazon to update my delivery to July 18 -July 22 day after. Their customer service representatives lie every second without a hesitation. Horrible. The product is an important tool for my online store. Lesson learned.”

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Posted 4 months ago

“Ordered a chair walker for my parents only to find out they had already purchased one. Even though the Amazon website says it is good for a return or refund customer service would not help me. We order $1000-$1500 dollars a year personally from Amazon and $10,000-$15,000 through our business. You would expect some kind of customer loyalty. We will shop local going forward so we can easily return items. The process with Amazon is incredibly unprofessional.”

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Posted 4 months ago

“Amazon was great until I placed a claim for damages under their A-Z Guarantee. They asked for info so I sent them pics, invoices etc as requested. Since then they have sent same email 4 times and I have resent all the info 4 times. It looks like it's all automated & no-one actually reads your claim. They are hoping to wear you down to discourage you from proceeding. Shameful. PS: you have to reply & resubmit within 72 hrs - otherwise, they dismiss your case”

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Posted 4 months ago

“Bought a item and it didn't show the right description $304 that was included with shipping it arrived I had to pay 45$ up front and 20$ to return, amazon only gave me 213$ back I called and called 3 times and they keep disconnecting the call on purpose !!”

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Posted 4 months ago

“Amazon, your online support is pitiful. I don't know how you can hire such incompetent people to represent your brand. They can neither solve customer issues nor handle the simplest inquiry. I was transferred to 9 different agents because they did not want to figure out my issue. All claiming "I am having a technical issue" which is just bs for I'm not dealing with your problem. For anyone reading this, please just take the time to actually talk to an agent because online support is comprised of a bunch of idiots who should be working somewhere where they have to say would you like fries with that. Do better Amazon, you are a multi billion dollar company.”

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Posted 4 months ago

“Amazon charges for shipping now when I returned an unopened package product (door lock with padlock). I only will get about half of the total price. I’m going to think twice now before buying from Amazon. Perhaps getting better customer service with eBay.”

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Posted 4 months ago

“Tired of my parcels getting delivered to a neighbor who doesn't even have the same street number. How hard can it be to read the large numbers on my house? PS: Last package was not even delivered, but says it was.”

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Posted 4 months ago

“Amazon had locked me out of my account for almost two weeks but didn’t have a problem taking my money for a year Prime membership and the money for movies I purchased!! No one in customer service can even tell me why I’m locked out which is disgusting and the department to tell you that ‘doesn’t have phones only email’.” I’m so disappointed, never been this disappointed at the incompetence of a company in my life! Maybe the fact that they used to care about their customers and now don’t even seem too bothered when one is very upset and been wrong done by is just that they have run their course success wise. Maybe they are done serving the public and it’s time to move on and try Temu or the like. I would have preferred to keep my shopping at Amazon however it’s too costly on too many levels to do so! I would rather choose a company that aspires to keep happy customers and can provide them with what they pay for instead of taking payments and then disallowing their access to their account and not even be able to explain to them why!! Think twice before investing in memberships and purchasing movies through Prime video and remember it’s because they can cut your access off to them at anytime without even an explanation!! That is not worth it!”

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Posted 5 months ago

“Seems Amazon Canada has made a change to its order cancellation and refund policy. For one of the orders I received broken plates and I had to keep calling for 5-weeks to get my refund. For the other order, the package was lost by amazon carrier but amazon refused to cancel order and refund. I am still waiting for 12-days. Amazon has again ordered the same order and new delivery date projected. Buyer beware! Do not order from Amazon anything over 10-15 dollars.”

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Posted 5 months ago

“Signed in in app Made purchase ! Shows that purchased was made. Purchase was going to mechanic for parts for our truck. Then what they did was took the money out of my visa debit card! Doesnt even now show on app that purchase was ever made !!! I verified as they requested it was me ! They can take out the money and have no problem taking your money! But cancel your order ! Refuse to show it in the app order was even done ! Called woman evasive cant answer ! Refuses to talk keeps muting when she cant answer questions almost 500 !!! They took ! And then they say system Cancel Order thinking ita fraud ! So now its confirmed its not ! They still take money from bank acct ! Remove it in your app it was even purchased ! Amazin as someone else stated before woman just hangs up in their customer service! Amazon is the scammers !!! Have posted screen shots to show item was ordered and paid for the app verified it ! Then they removed orders from app as stated so it doesn’t show ! Took money out they had no problem! Then customer service just hung up. Amazon is the actual swindlers/ scammers here !!!”

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Posted 5 months ago

“They show favortism towards their third party sellers they treat their prime members like garbage don’t ever order from a third party name layger or he is a scammer”

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Posted 5 months ago

“I was disconnected 3 times by amazon service because I was upset. but who wouldn't be upset being disconnected.3 timesThey did not follow through with my problem which I am sure is not that difficult. but they kept saying oh yes yes I see and then I get disconnected. This is NOT customer service and I will curtail my extensive amazon account today.”

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Posted 5 months ago

“How did they get 1.6 rating? This service went down the drain, all the way down. From non-delivery of the items to telling me to refuse the item arriving weeks late (they leave it at the door, nobody asks me), not respecting 2-day Prime membership, now making you deal with the 'third party', Amazon is a true joke. And don't get me started talking about their 'technology' Alexa devices or their Prime channel.”

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Posted 5 months ago

“Ordered product one day and was received the next day as promised. Complete satisfaction with their pricing and service.”

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Posted 5 months ago

“The agent I spoke to was speaking over me, had an attitude for no reason, kept cutting me off. He then started to call me Reem which is not my name. I eventually told him my name again. He brushed me, and passive aggressively put me on hold for a while. Came back, and called me Reem again. I told him that it's the second time I inform him that my name is not Reem. He then hung up on me. I called back for a supervisor, waited almost an hour and the supervisor said she couldn't process my complaint because of system issues. I called today, waited a while, and the supervisor called me Lee (I'm a woman) He then proceeded to tell me the reason for my call.. instead of asking me. When he finally allowed me to speak, he hung up as soon as I started. No call back nothing. This is what happens when you outsource customer service to the Philippines.”

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Posted 5 months ago

“I returned TV that I purchase on April, 12 because. TV was not that i expected. it's been now over 7 weeks that my refund is not issued. Return shows deliver on April, 30th back to wearhouse. They took money right away instantly when I clicked ordered but not to return funds its wrong even Item arrived to wearhouse month ago. It not even possible to email Amazon , or call customer service. This is the reason I am writing this review its poor customer service.”

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Posted 5 months ago

“Horrible customer service and I'm a prime customer so I can just imagine if I wasn't. Package never came but said delivered. They could not provide any proof or photos of delivery which they normally do without asking. My camera footage shows that there were no delivery attempts. Calling their company is a nuisence as you need to deal with a robot before speaking to someone. When I finally got through they advised they would re-send within 24 hours. They could not provide a ticket number for the call, said I would get and email or text confirming the incident, but never received either. Called a second time and got a man in India who was pleasant but unable to provide anything other than we issued a refund. So instead of me getting this info the first time that I called, it's now 48 hours since they claimed delivered and I could have reordered at 24 hours and supposedly had the package by now but back to square one because they really don't care about their customer service anymore. They have gotten too big I guess. Cancelling my account and will force myself to go to the stores instead. This is why we should support local businesses because they actually care about their clients and their reputation.”

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Posted 5 months ago

“I close my gate when I leave the property due to security reasons .However when I returned from work yesterday the gate was open and Amazon parcels where at my door .They were for my daughter . From now on I would appreciate the drivers consideration to close the gate after delivery .This has never been an issue in the past , Perhaps this one driver should be told . Thanks , Jim”

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Posted 6 months ago

“I was gifted a $100 gift card for my birthday. They put account on hold. Sent them copy of receipt for gift card along with photo of card number. Still no good. Won't return my money. Wont provide number for customer service.”

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Posted 6 months ago

Amazon Canada is rated 1.6 based on 421 reviews