Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 447 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon Canada made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WE ordered parts for our car. WE entered correcyly thé infos regarding model and year of our car. amazon confirmed it s fits on our car. WE received parts but dosent fit...WE wrote to the seller because (Amazon or seller) didn't mentionned the dimensions.so, WE had the trouble to bring it black to UPS so we tried to wrote comment in reviews to advise thé custumer to bé carefull with thé seller but they refused our comments so they keep good comments but the Bad one they skipped them!!”

Helpful Report

Posted 1 year ago

“Amazon has become the big street bully. Their prime service has worsened each year from 1 day to 2 or more days. Prime fee continues to grow services diminish. Amazon shipping screws up prime deliveries by who knows what - damaging goods but the end result is blown guaranteed dates and their online system does not have a fast and easy system to convey problems. Refunds are slow especially when it is their fault. We all knew Amazon would become a pig as they ruined many small businesses. Planning on closing this account. Amazon breached the agreement and”

Helpful Report

Posted 1 year ago

“I used to be a customer with Amazon until a couple of days ago. I placed an order for two items on March 1st. I then got a note stating the items were “undeliverable” and to expect a refund within 2 weeks and once it is received by the originator. I never received the refund ($66). Consequently, I closed the account. Under no circumstances should a customer wait for a refund when it is clearly the company’s fault.”

Amazon Canada 1 star review on 31st March 2023

Helpful Report

Posted 1 year ago

“Amazon initially shipped the incorrect product and trying to rectify this issue with them has become an exercise in total frustration to say the least, Following numerous telephone calls, my integrity was put in question and was basically treated as a liar. Photos of incorrect product shipment were requested and subsequently submitted to no avail. All e-mail correspondence were totally ignored with no subsequent response. However a discount was offered with no additional options. All I basically wanted was that my ordered product be correctly shipped .They indicated that inventories are constantly changing and the item could not be replaced with the correct item.The item in question is listed has in stock on the website and may be delivered within 3 business days. I asked for an explanation pertaining to this information to no avail. In my opinion, Amazon has become bigger than life and subsequently does not need to respond to any issues and basically offer take or leave it options, period. Sincerely hope this review will be read by numerous consumers considering doing with Amazon and consider shopping elsewhere”

Helpful Report

Posted 1 year ago

“Amazon has officially become a joke ! They are directly involved in Amazon return pallet scams on Amazons website and on Facebook marketplace! Marketplace is full of pages and adds that sell Amazon return items but it’s a total scam it’s the same thing on Amazons website it involves the same shipping company’s the same BS tracking companies and their all based out of china. I had to notify my credit card company and Scams BC and the BBB. And there are so many people with similar stories!”

Amazon Canada 1 star review on 23rd February 2023

Helpful Report

Posted 1 year ago

“Started out as complaining about having to now pay a 5.00 a month subscription plan to use the blink cameras I purchased 18 months ago outright. We purchased them for the sole reason there was no monthly fee. Well, after numerous attempts someone someone listen to me through chat ( 5 different reps) they finally called me. 3 or 4 more reps and 2 supervisors I was told there's nothing they can do. We had purchased 6 cameras, an additional hub, 2 memory sticks an 2 holders. Almost $1000 worth of Blink products ( Amazon Blink products). They offered 10% discount to buy more Blink products.? What? Again, not listening to my issue. Then they offered 1 month free of the extortion being pushed upon me ($5.00). Really?! She then pretended that she couldn't hear me in which i clearly stated " oh so this is the game you're going to play so you have an excuse to hang up. The call ended on a sour note as I informed the supervisor rep ( a woman who said her name is Sess), that I am filing a complaint with the BBB. I hung up then went to my past orders to find dates, prices etc. While in my account I was suddenly prompted to enter my credentials to log in?.I tried to log back in and lo and behold my account was deleted. Within 5 minutes of me getting off the call from the rep. Tried everything before having to call back yet again. Going on 2 hrs now. Got a rep from the states and after giving her an order number slated for delivery the following day I was informed the order was attached to a Richard grey whom I've never heard of in my life and my account was deleted including all past orders ( which info I need to file a complaint), all correspondence including call logs and chats, my email, cc info, everything. She put me through to another rep for canada and that rep couldn't do anything as I didn't have an account anymore, that I must have deleted it. I escalated the call and got a wonderful rep in Columbia who tried his best to find out what happened. I was told it takes 15 days for a customer to delete their account proving I didn't do it as I am having a delivery the following day. Had 5 purchases within the last week alone. Again, nothing he could do as I have no more account. I tried creating a "new" account the following day but cannot as the email and phone number already belong to an account.hmm.an account that doesn't exist anymore. Am still dealing with this as there is absolutely no recourse for me to take. Next is BBB anyway, as well as contacting legal counsel if it gets to that. All because nobody would listen to a plain old customer with a concern. Just kept passing the buck and then arbitrarily canceling my account including 2 alexas, Amazon prime, prime tv, 6 cameras and all past purchases. Beware putting all your eggs in 1 basket, especially 1 with so many holes. I am not creating a new account and ditching everything amazon and passing this info to everyone I can share with.”

Helpful Report

Posted 1 year ago

“Amazon was the best place to order online in my opinion...WAS the best at one time, now...they are probably the worst! I used to love their customer service, they were the best. Now, WOW! It's like night and day. I don't know what the hell happened, but it is so horrible how terrible the customer service has gotten. The third parties on almost everything you order now are the worst! Always late, orders are mysteriously getting lost, no tracking numbers after a couple of days. When you phone to find out where the tracking is, they don't know the answer. It's a bloody joke now! How the hell did Amazon go from being the best, to being the worst?! I will NEVER order on Amazon again!!!”

Helpful Report

Posted 1 year ago

“Amazon is not worth shopping with any longer. A lot of the reviews are "bought" by the seller offering something for a positive review. Quality has gone down but prices have gone up. The customer service has taken a turn for the worse. Tried getting my refund back from a seller but they only processed part of the refund. Amazon wouldn't do anything to assist in getting the balance back and just kept saying it was returned when it wasn't. Drivers treat the packages like garbage and park where ever they want. A driver used my driveway the other day to turn around and came very close to hitting my vehicle. They race up and down the street in a 30 km zone so don't care about safety. I highly recommend folks move away from Amazon to see what's out there. I found a lot of sites that will price compare for you and send you to businesses other than Amazon for better prices. Free shipping from pretty much any online business so take a look at alternatives because you will be happy you did.”

Helpful Report

Posted 1 year ago

“Always deliver to the wrong address!!!!! Look at the numbers on the house. 9/10 deliveries go to the house next door. Get some drivers that can read, or care for that matter!!!!”

Helpful Report

Posted 1 year ago

“I placed an order, your App gave me an error message so I placed a duplicate order. I returned the item the minute it arrived and since then Amazon has received it. I am told I am to wait a month to get my credit card (Amazon credit card) refunded. In the mean time I have to make interest payments on the credit card. I guess good business for you guys but shifty move with your customers. I wonder how much you guys make out of people with this kind of shaddy behavior”

Amazon Canada 1 star review on 25th January 2023

Helpful Report

Posted 1 year ago

“They keep telling me my package will be here today but everytime I look it still keeps saying “shipped” an not “out for delivery” so why the hell say it’s coming if it’s not I waited all day for my diamond art to come so me an my neice could do it before her mother picked her up an she was disappointed when I had to tell her that they still haven’t got it out for delivery yet it’s still saying delivered today when it’s clearly not”

Helpful Report

Posted 1 year ago

“After order tattoo products that never came amazon forced me to file a police report for product I had never seen or touched never once had the items was called a thief by customer service evem though I could prove I wasn't at home during the package delivery another city all together now a week later and 20bplus hours wasted I get to close the doors on my shoo because amazon is choosing to protect a driver who stole packaged again I have never been treated like this by anyone and you will never get me as a customer again I will tell all my friends family and everyone else who will listen how disappointing your service is how amazon can take your money I again demand my product or money it's beyond my ability to comprehend why they would treat me this way must be one of the 18000 employees laid of by the amazon head office yesterday saving a few buck on me and keeping .you product again”

Helpful Report

Posted 1 year ago

“This month I received an email towards this year’s annual billing. Amazon in Jan/2021 and Jan/2022 charged me $89.27 each year for my amazon Prime Member Charge. This year Jan/2023 Amazon is now charging a whopping 25% increase = $111.87. Wait one minute here. Why are I and the rest of your customer base which is tremendously large, paying out this outrageous increase in the first place? We your customer base really don't give a damn about your reasons of free delivery to prime members nor any other reason you might try to sway us with as that is the price YOU/AMAZON should be paying out as the cost to have a business and to deliver the products ordered by your customer base. Yet you title it, "FREE DELIVERY"?!!! NOT! Then there is the fact that Amazon draws profit from the thousands of merchants that sell their products through your site and pay you in order to do so. In other words Amazon is 'DOUBLE-DIPPING' for profiting at both ends. Why should I or any customer pay Amazon just to shop and buy product? I don't have to pay any others like Walmart, Zellers, Tiger or any other store for that matter just to shop for their products. I might as well save the $111.87 and the outrageous increases to come and stop shopping Amazon.ca. As far as Prime Video goes for viewing a movie there is plenty of choices these days with plenty of great content that can match Amazon's Prime Video. You... Amazon... is NOT the only game in town. Amazon's DOUBLE-DIPPING is reason enough to reconsider as a viable source to shop as the DOUBLE-DIPPING is unreasonable, disrespectful, deceitful, rude and unethical if not possibly criminal. I plan to post this article in as many social media sites as possible. Who knows perhaps I can get it posted on City News sites even. How well does Amazon expect people to receive this info? How long, with all the competitive outlets out there do you think people will continue to continue using Amazon when they, your customer base, are being unjustly used in your DOUBLE-DIPPING game for profit?”

Helpful Report

Posted 1 year ago

“Amazon STOP using JoeyCo they are an awful experience and delivery company. I never received my package because of them!”

Helpful Report

Posted 2 years ago

“I love Amazon when my packages come, I dont understand, I put in my order and everything I ordered says it will be delivered on the same day, Awesome but only 1 item out of 4 arrives? Following the tracking, its all on the way and on the last day I check in and find out most of it is being shipped back and I will be sent a refund?? I ordered the Amazon TV stick along with the wiring I need that go's with it, the stick arrived but the wiring did not? Like why does that happen? Now I have to wait to be refunded then re order what I need to wait another 2-3 weeks and hope it comes? You would think those kinds of things would be shipped together in the same box?? This seems to happened every time I have put in a order lately. Only some comes in. My address is not hard to find. How much stuff gets damaged and is undeliverable? Why is it tracked all the way to my city, then its sent back? It was picked up by the carrier and on its way then what happens? Frustrated. The Christmas gifts I ordered did not all arrive some not at all. I understand if roads are bad and parcels are late, I get that but when you follow the updates, getting excited your parcels are supposed to arrive, wait all day and find out its being shipped back with no explanation? Waiting for their shipment to come back before your refunded to turn around and re order or find a place to buy what you need close by. Where we live our city has nothing much locally and we have to drive to the next city to buy stuff.”

Helpful Report

Posted 2 years ago

“Amazon endorses scamming merchants that provide innacurate and false advertising. They don't do anything about it and refuse to refund or cancel orders that were 6 hours away from shipping. I noticed something that was wrong about the item from other reviewers and I cancelled within 1 minute. They told me they couldn't cancel because it was "shipping soon" and it didn't ship for another 8 hours - They knew they had bad reviews and Amazon deliberately hid them. I had to dig for these reviews that were purposely "covered up" by Amazon. AMAZON IS A SCAM WEBSITE AND THEY KNOW THIS. THIS REVIEW WAS NOT ALLOWED TO BE POSTED ON THE OFFICIAL WEBSITE.”

Helpful Report

Posted 2 years ago

“Prime membership no longer worth the price. Inaccurate delivery dates, deliveries not showing up etc.”

Helpful Report

Posted 2 years ago

“I ordered something from Amazon about $200.00 worth - they said out for delivery - when I checked - btw I was home all day waiting for delivery - it said undeliverable - I called customer service as this isn't the first time the driver was being lazy - I live in an apartment building - there is a big sign on the door that gives deliver people instructions on how to use the intercom - where the external staircase is and which apartments are on which level - its a small two floor 28 unit apt building - the drivers see that and do not bother to read the sign - I phoned customer service and they responded the driver tried - I asked if they also called the manager, the instructions are also on the door - she came back and said yes the manager didn't answer either - I said nope that driver is a liar because I am both the person receiving the package and the manager - they did not even attempt it - I was told by customer service that they would try to delivery again before 10pm that evening and at 9:30 pm it showed again delivery attempted but could not reach person - I immediately contacted customer service and she said he is back at the depot - I said if he tried at 9:30 pm there is absolutely no physical way he could make it from my place to the depot in under 30 minutes unless he is a bird since it's an hour drive - I asked her to confirm that and yup she isn't sure what happened - it took 3 days of this for me to get my package - I leave special detailed instructions and still get similar run arounds from lazy drivers who don't want to read or follow clear instructions - customer service says they can't make them read the instructions - ok well I also wrote them down when I ordered the items in question on the shipping order - why have a place to write down special instructions if the driver isn't going to read them - I am really rethinking my Prime Membership - I pay yearly and this June I may not - now I am out shopping locally and not wondering if the item is going to be damaged or take 2 or 3 weeks.”

Helpful Report

Posted 2 years ago

“Yet, another Prime package that failed to arrive after taking 11 days to ship it (sold and shipped by Amazon). They take no accountability and make no effort to rectify. This is now the 5th package in the past 30 days that failed to arrive and we didn't even learn about it until we checked our status and realized that the item was "undeliverable" an hour before the deadline. We will be cancelling our membership, after 7 years of being prime customers.”

Helpful Report

Posted 2 years ago

“I thought I was just feeling insecure when my fiance would just be on his phone at odd hours, until I decided to take a chance to know, knowing is better than self doubts and it was exactly what happened when I employed the services of this particular group I came across by chance to help check his phone out into. Now I know when he’s telling the truth and how to curtail him, I think it is not a drastic step if it'll make you feel better. My life got better, I stopped using my precious time to bother about his indiscretions and channeled my energy positively. SUPPORT@HACKERSPYVILLE.COM”

Amazon Canada 5 star review on 28th December 2022

Helpful Report

Posted 2 years ago

Amazon Canada is rated 1.5 based on 447 reviews