Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a long time very frequent customer. They do not want to talk to you as obvious with their menu jail. Up until 2 days ago I got a 3 hr delivery window and the # of stops away before my stop. That has all stopped. What does it take to ring a door bell. Drivers just throw the pkgs on the front steps even behind the door so you cant open the door. Shame on your customer service”

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Posted 9 months ago

“Delivery driver dropped our packages then kicked them, all caught on camera. We called to make a complaint and the first guy says sorry wrong number, so hubby calls the exact same number, and the guy says you have to understand our drivers get frustrated!! So, I guess they consider this okay! I may just cancel my memberships and never buy from them again!!!!”

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Posted 9 months ago

“Your service is very bad, your prices are getting worst, you think you are a monopoly, luckily you are no longer. If you don't shape up you will go downhill very soon. Worst customer service Dishonest Not keeping your promise Nonsense return policy which you do not honor Poor product quality No quality control Company disjointed one hand does not know what the other is doing Hire lousy third party delivery Spread too thin and out of control”

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Posted 9 months ago

“Amazon is garbage. Products suck, customer support cant speak english, delivery drivers are morons and they treat their sellers like garbage. Back to Ebay”

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Posted 10 months ago

“The biggest problem with Amazon is their 3rd party sellers and the fact Amazon does not take responsibility for them. The latest issue occurred when I ordered a TV stand with led lights. The seller sent the wrong tv stand. It was a cheaper version of the one I ordered and it was defective and could not be assembled. I asked for a refund. It took a week of arguing with the seller and Amazon only to be sent a label for Canada Post requiring me to pay return shipping. First of all Canada Post doesn't ship anything over 66lbs, this item weighed 102.3 lbs it too 2 men to carry it in when delivered. Also told I could ship back by courier again at my expense to the tune of $289.75. So now we've had to appeal the A-Z Guarantee decision with no guarantee of a refund and wait up to another 2 weeks. I have spent hours and days on the phone this week with Amazon, my calls are often dropped, they never call back when this happens, reps who say they will follow up never do. Amazon writes Easy Returns on their listings including 3rd Party Sellers It is the furthest thing from easy and especially when it's not customers fault. The customer service is completely lacking and Amazon doesn't care.”

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Posted 10 months ago

“Amazon prime is getting pathetic and pulling a Netflix. You cannot access your account on another device without getting suspended. They send codes through email/cell and instead of troubleshooting the problem once you have proven your identity, it completely suspends your account and forces you to call customer service. It’s inconvenient and unnecessary for Amazon to do this. God forbid a customer wants to go on their laptop or tablet or have their spouse order themselves something.”

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Posted 10 months ago

“I have been an Amazon customer for many years. everything was great, without any problems. But the last couple of months have been kind of terrible. After each order, my account is checked. I have to send additional data. I don’t have enough of this data. I need to send new ones, terrible service.”

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Posted 10 months ago

“Extremely Disappointing Customer Service Experience: I purchased the Tork Universal TJ0922A Jumbo Bath Tissue from Amazon, and unfortunately, my experience with the return process has been nothing short of a nightmare. I initially requested a return and refund on Aug 14, 2023, but when attempting to return the item, I was shocked to discover that Canada Post would charge an exorbitant $90 for the return, surpassing the original cost of the item itself. Upon contacting Amazon, I was assured they would investigate the issue and determine why the item wasn't eligible for free return. Unfortunately, in September, my return was denied. Frustrated, I reached out to customer service, and after speaking to a representative, I was promised a credit back as a gift card. However, to my dismay, I never received the gift card, and my money was never refunded. In my pursuit of a resolution, I contacted Michelle Lee, purportedly a manager at Amazon. To my disbelief, she not only displayed a complete lack of empathy but also told me to "go to hell" and explicitly stated that she doesn't care about what customer service had promised me. Shockingly, she then proceeded to abruptly hang up the phone. This entire experience has left me deeply disappointed and frustrated. Not only did I end up paying more for the return than the actual item, but the unprofessional behavior from a manager at Amazon is completely unacceptable. I expected better customer service from such a reputable company. I caution potential buyers to be wary of the return process and hope that Amazon addresses these issues to maintain their credibility.”

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Posted 10 months ago

“1 day guarantee delivery now turns into 3 or 4 days”

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Posted 10 months ago

“Worst customer service ever!!!! I've never seen such a poor and desorganized customer service!!!”

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Posted 10 months ago

“I had ordered a computer that did not work when it arrived. I sent it back and it was recieved by Amazon November 6 2023, it is now January 5 2024, I have yet to receive the refund, and I have incurred 2 months of interest charges, totaling over $120, that Amazon said they will not reimburse me for even though they admitted that the delay in the refund was due to a "glitch" on their end. The customer service rep kept saying there is nothing he or anyone there can do and that I should contact the credit card company. I own a small business and if myself or one of my employees causes a customer to be out of pocket above and beyond the cost of the item due to something we have done I am covering that expense it's only fair and good customer service. If I didn't need to use Amazon for business I would boycott and avoid them all together. It's a shame when a company takes advantage of customers Beca see they have a monopoly.”

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Posted 10 months ago

“Very rude they hang up so many times Xmas gift that was confirmed by their associate that it will be received before Xmas (she chose it for me) More than 15 phone calls till today jan 4 th nothing Very rude”

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Posted 10 months ago

“I found that parts listed as compatible with your item often don't fit. Mostly these are from China. This wastes your time. When a item shows up on Google, search again on Amazon because there are multiple sellers with different prices. At least on eBay you can select the lowest price. Lastly, leaving your package at your door when you are home is stupid. Ring the doorbell. Jeff Bezos is the problem.”

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Posted 10 months ago

“I was trying to cancel an order and called their customer service, the rep couldn’t do it so got connected with the supervisor, the supervisor was rude and hung up on me”

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Posted 10 months ago

“The delivery people must all have broken fingers because they NEVER ring the doorbell. I love in an apartment complex and they just leave it at the reception area (which is not secure) or between the 2 doors (which is definitely less secure than the reception area). I have complained about this several time and I am always told that they will leave a message for the delivery department but it continues to happen. They obviously don’t care about their customers.”

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Posted 10 months ago

“My account was hacked on Mon. Dec. 18, 2023 and I told them about the call I rec. and that the person called from THEIR customer service number and he had accessed all my confidential info in my account including my credit cards. They ignored the part about the scammer calling from the Amazon customer service # and told me not to use my acct. for 2 days and not to touch the items that appeared in my cart as they were looking into it. I waited 4 days then checked my account and the items were still in my cart and when I called them again I was put through to a female who kept telling me that there was noting in my cart. I asked her TWICE to confirm that I was speaking to Amazon Canada and she said yes. After 23min on the phone with this person, she finally said "oh I know what the problem is, this is Amazon.com not .ca." Are you ^%%$ kidding me!!! I was then transferred to .ca and left on hold for 20min only to get an individual who said he did not have experience with this sort of stuff and eventually said that he was forwarding my file to their fraud dept. which I remarked that it was supposed to already be there as of the Mon. when I originally called. I also asked him to place a hold on my Prime subscription as it was due the next day and I had no credit cards because I had to cancel them and he said he would take care of it. That same day I rec. an email from amazon Prime stating that I had no credit card on file and 2 more following that stating that there were problems with my card so thank you for that customer service. I called them again today (Dec. 30/23) after getting another email from Prime and I could hardly understand the woman as she kept cutting out and as she was claiming to fix the issue(s) she just hung up on me. What the hell is wrong with Amazon? This has been such a disgusting experience and after 2 weeks I still have NOT rec. any correspondence from them about dealing with the HACK and violation of my personal information. Perhaps they should also consider putting the number to customer service on the site instead of people having to google it. Is it a friggin secret???”

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Posted 10 months ago

“Scammed into paying for Amazon prime. I canceled my trial membership and Amazon still decided to make me pay for a second month. Garbage company I will not ever sign up for Prime free trial again. When I spoke to customer service they say it's through Google pay and can't do anything...what a scam!!!!! Don't shop Amazon!!!!”

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Posted 10 months ago

“The refund will be expected in 1month minimum... No coment they took the money directly but they don't refunded...”

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Posted 11 months ago

“Reason for Prime shopping with Amazon Canada was because shipping was expeditious and returns were simple and free. Have been a frequent customer for the past several years and was subjectively, happy with my purchases and hassle free returns. Recently, they have started to charge return shipping fees and delivery service was well below par. Frequent scheduled deliveries could not be accomplished due driver unable find address or claims not being able to access building that required access codes already provided in delivery instructions. Very unprofessional! Live Chat with AI is impossible and there is no option for chat with human customer services. Did not receive any call back even when requested!”

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Posted 11 months ago

“Today the Amazon courier left my item soaking wet in the rain, when 3 steps away, it would have been left out of the rain and dry! Why? Because they obviously couldn't care less!!!! Another day they left my items on the bottom step (of 7!). What's next? Leave it on the lawn? In the driveway? At the curb? Or stolen??? No knock on the door, no ring of the bell. And worse, AMAZON.CA condone this!, posting the line "at or near the front door or porch"? What? No REPUTABLE companies would dare to call that a "delivery service". Don't order anything you can't afford to have damaged or stolen!! I'm done with their carelessness and lowball effort in handling items I have paid for, that I expect to be treated with respect and care. I am taking my future business elsewhere. The rating AMAZON.CA deserves for their "delivery service" is an absolute NEGATIVE!”

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Posted 11 months ago

Amazon Canada is rated 1.6 based on 421 reviews