Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a return back as I didn't like the item. Used the drop off at post office no packaging/label needed option. Took to the post office where they scanned the provided QR code on my phone and put my return in an amazon bag and applied the return label. Told that was it and it'll be updated on my phone in a couple of hours. After one week contacted Amazon as still haven't received my refund or been updated on my phone, was told and sent email that they have my return at there distribution centre but it can take up to 14 days to process the refund.......fair enough. 14 days passes still no refund! This time I contact amazon and say they don't have my parcel and I should contact the police and disconnect the chat. Very blunt and rude so contacted them back and got someone else who said the same, but now allow 30 days for them to conduct an investigation into the matter. 30 days passes and still nothing, contacted them again to be told we carnt help you any further and disconnect the chats. Annoyed by this I phone this time to be told the same, get a receipt from the post office so they can investigate. Been in contact with the post office that say they processed the return according to amazon instructions and they don't keep records/receipts as its all digital/scanned now to amazon instructions and sent off. They are more than happy to confirm this with amazon but they don't want to know and dismiss it every time. I've been lied and fobbed off to for over 30 days by amazon and made to feel like a theif. They have done no investigation into the matter and now washed their hands off it cause its passed 30 days. They keep asking for a receipt but there is NO receipt! its all digital QR codes the way there system works. It was scanned at the post office cause I saw him do it. But Amazon say they have no record which is a lie because i have proof from the amazon assistant they have it in an email. Amazon have clearly lost it, not scanned it and blaming me for it. Amazon clearly don't value or respect there customers no more, as can been seen from all the other bad reviews, and no disentsy to respond to them. The computer says no - Amazon motto I advise everyone to do the same as me and send your complaints to BBC WATCHDOG and citizens advice bureau for them to look into. SHAME ON YOU AMAZON!”

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Posted 2 years ago

“Yesterday received email from Amazon,stating my Amazon purchased item had been delivered.when I opened my Flat door there was nothing there + nothing in the grounds, finally found this item on the pavement near the Road appx 80 yards from my flat. Anyone could have stolen it in the meantime. It's simply not good delivery service.”

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Posted 2 years ago

“Disgraceful lack of service Amazon failed to deliver 2 orders but falsely alleged delivery. When I called for a refund, they claimed they were unable to verify me and could not assist. I have therefore raised a dispute with my bank to get the money refunded. Amazon’s online automated system is just as bad as the humans they employ – it is impossible to claim a refund because the system keeps claiming it was delivered. The photo of the delivery address is not even my property! Now I understand why Amazon has such a low rating on Trustpilot. The orders Amazon failed to deliver were 20247910536610724 and 20227824599525108 Meanwhile I am directing my business to Amazon’s competitors, I doubt I will order with them again as it’s not worth the hassle of being scammed”

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Posted 2 years ago

“Rude lying paricites called customer care what a bloody joke”

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Posted 2 years ago

“Amazon delivered part order, returned product for refund and they have now recharged me for something they did not supply. They are robbers and have wrote to Mr Jassy (Head of Amazon) to inform him. (As if that will do any good) Robers hiding behind email”

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Posted 2 years ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 28th December 2022

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Posted 2 years ago

“add a delivery from Amazon today and and the driver driver did not even get out of his van He parked outside sat in the driving seat spoke on the phone and was there for five minutes before I went and opened my front door to see if he was OKAY but he then looked at me turned the van around and drove off without even looking for the product which were supposed to be in his van according to the Amazon app He then later returned 5 minutes later but this time he gave me 2 cables for the item that add Ons for my main item that I had just bought for my son's Christmas present the item was a new PC at the cost of around over 500 pounds and the second time the guy came asked him where the PC was and he says he had not got it on board his van but I will go back and get it for you and will be with you by 9 o'clock there the rarest with your PC I didn't give him the code that was given to me to give on delivery and a drove off i'm looking at Amazon's website the driver had deliberately put on delivery attempt no but they answered the door and was there at 2:50 the thing is our nerve could eat river to cable to me at 2:55 and not give me the computer at the same time this is when he told me he did not have it on board but he did not apologise just as I will return with it before 9 which of course he never did so I was made to look like the one at fault when in fact I was talking to him outside and were not the one at fault i'd also open the front door the first time and were waiting for him to come out of his van and never and never did”

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Posted 2 years ago

“First, all stuff that I am buying last time not working and the delivery man is thieves. Second very long time and procedures to get money back. In total the biggest scam is a dishonest dealer. Avoid them how it is possible.”

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Posted 2 years ago

“Things delivered on time, packaging could be a little better”

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Posted 2 years ago

“Never had a complaint from amazon free returns , free delivery”

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Posted 2 years ago

“Lowest price and fast delivery”

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Posted 2 years ago

“Amazon has ignored my complaints for nearly 15 years. They keep saying they will do something about it, but it never happens. I have got to the stage now where l do not want to ring them up anymore. I feel totally ignored, abandoned and insulted. SHAME ON YOU!!!! 👎☹️👎”

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Posted 2 years ago

“Always a reliable service delivered My favorite Xmas shopping market”

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Posted 2 years ago

“Hermes put parcel in wheelie bin outside home amazon basically calling me a lier”

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Posted 2 years ago

“Just the best”

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Posted 2 years ago

“Use them regularly and it's so easy”

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Posted 2 years ago

“I had a problem with my otp code for an headphones delivery as my Amazon account wasn't connected to my email. I couldn't find it via the app so the poor delivery man couldn't leave it with us. He kindly told us he would come again in an hour and for us to contact the customer service. I cannot express how that call made me feel, I handled it so my boyfriend could take care of it, as he is better than me in resolving these situations. Since the start the man was extremely rude to him and then as I was speaking to this man on the phone ( my boyfriend apparently wasn't allowed) I was explaining that the email now connected to my Amazon it was not the previous one that I had access to, so if he could please resend the otp code. He was pushing for me to see in the spam and that he had sent to me this morning at 10:40 am and that it appeared read, which was not true as the only email I had from Amazon was at 12:40 thanking for the verification of the email. When I asked him again to resend it he buffed and almost screamed that he had re-sent it to me. I received it, thanked for the help and he had the audacity to even ask if there was anything else he could help me with. Really really poor customer service, my advise is if you cannot deal and are not happy with a job like this do a favor and look for something else, don't make others life harder when they are in need of help/confused.”

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Posted 2 years ago

“All good 😊 service excellent”

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Posted 2 years ago

“Quick, efficient delivery”

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Posted 2 years ago

“gone to sh*t”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,366 reviews