Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lies, lies and more lies. I do live in a business with a reception so why say an item was handed to reception. Fed up having orders broken, parts missing or not even delivered at all as In Today's email stating the item was handed to reception???? The item would easily have fitted through my letterbox, it has not been delivered so I've now cancelled the rest of the items that were all for my dogs medicine cabinet. I shall go to pets at home at the weekend and buy it all from a reputable company who care about honesty and their reputation, not just about grabbing your money. Amazon used to be so good and so reliable. Now it's a sham! I've lost so much money with amazon not doing anything to find missing items. Customer service is non existent, they're just downright rude! You get no help, no refund, no retribution just an automated apology which is an Insult.... I cancelled my dogs order and shall once again block them as the 2nd chance I gave them just proved how useless the company are!!!!”

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Posted 2 years ago

“easy to buy & lots of great offers, so much choice & a wide range of products to match what you need”

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Posted 2 years ago

“Its a company with a wide selection and good customer service and return policy however their promise to ship on time is always failed due to that am giving it 3”

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Posted 2 years ago

“Never disapointed perfect regard delivery and products”

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Posted 2 years ago

“Simply the best online shopping experience”

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Posted 2 years ago

“My wife is a freqent cusomer of Amazon Uk. Really I have wondered how promt and customer friendly they are. Really my big salute. Regards”

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Posted 2 years ago

“Excellent service for Prime Delivery. Pricing could be better on some products, but overall their pricing stands up to most competition and their delivery is far better than others.”

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Posted 2 years ago

“Plenty of choice and easy to order”

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Posted 2 years ago

“I am 64 years old I now cannot purchase any age restricted items due health reasons I no longer have a photo driving licence I have never had a passport and when I go to a retail outlet I have yet to be challenged to provide photo id would welcome the compliment but amazon even though I am 64 and do not look 25 or younger I officially have to have photo id yet some of amazon delivery drivers look younger than 25 years of age is this not ridiculous where is the common sense”

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Posted 2 years ago

“I have been a subscriber to Amazon Prime and an Amazon customer for many years. Its extensive product and service range, competitive pricing and reliability of delivery is unrivalled.”

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Posted 2 years ago

“Great prices and variety with great delivery times”

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Posted 2 years ago

“We have Amazon prime and the delivery service is fantastic and the prices are very reasonable and a wide selection”

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Posted 2 years ago

“Really good experience with this company so far quick delivery and no questions asked returns. But I have never found the trainers of my choice at a better price than MandM Direct”

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Posted 2 years ago

“I have been an Amazon prime customer… I have been an Amazon prime customer for years now, for two months now I have been trying to return a faulty boat bought from Amazon. Never have I experienced such a poor level of customer service, Amazon have washed their hands of this faulty boat as they didn’t supply it!? I have provided evidence of the boat being faulty and they have offered me absolutely nothing in terms of help to resolve it or help with a refund, not even a pre paid postage label to send it back, so I had to pay for that too. I was told several times to contact Amazon after 14 days of sending the boat back as they can’t help me until that time, we’ll today I contacted them after patiently waiting, to be told there’s nothing they can do as they didn’t supply it, well, in my eyes they did, I bought it from Amazon and there for expect a level of customer service from Amazon, instead they dismissed me and pointed me in the direction of the supplier who, upon receiving my pictures have called me a liar. I’m now without a boat, paid for postage to receive it, postage to send it back, several days wasted chasing this up and out of pocket for the boat too. The supplier “stack m high” have told me I have to pay to recover the boat from their factory now too if I want it back. Absolutely shocking customer service, I’m cancelling my prime membership immediately.”

Amazon UK 1 star review on 19th October 2022

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Posted 2 years ago

“Never had a bad word to say about them”

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Posted 2 years ago

“Very good and always have what i need.”

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Posted 2 years ago

“Everything is good from Amazon and also reasonable prices for any product 🥰😍”

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Posted 2 years ago

“What I order and what I receive is what I want. Good service, good delivery as detailed prior to buying. Todate all is good and I will continue to review what I want to buy.”

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Posted 2 years ago

“Brilliant service always notified given timed slots for delivery and usually the next day cheers Amazon”

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Posted 2 years ago

“Nearly always have to send items back!”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,323 reviews