Name: A.N.D Domestics
Rating: 2.29

“Absolutely rubbish They never answer the phone STAY WELL AWAY”

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Posted 1 year ago

“Pick up the call, worst attitude, recruit nice people”

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Posted 1 year ago

“Frankly speaking I would give a minus, they answer the phone after 1 hour, the guy that turned up to do the repair had an attitude and assaulted my neighbour. He's lied to his company making it the neighbour was at fault, unbeknown to him I have CCTV footage and clearly everything has been caught on camera!!!! He had an attitude first thing in the morning and when I spoke to him to call him, he started giving me attitude. The company calls me, I told them I've just watched the CCTV footage and I'll send it to them, send me a blank email so I'll forward it to you. Its coming to two hours and I'm still waiting for an email so they can view the footage themselves. Clearly they are not taking this seriously!!! Your guy just tried to strangle my neighbour!!!!!!”

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Posted 1 year ago

“Terrible service. The engineer didn’t seem to know what was wrong, gave me a diagnosis but when parts were quoted for the job, the diagnosis was different and way more expensive than what I was originally told. I queried this but they couldn’t care less about their customers. And of course they wouldn’t give me a refund. Impossible to get through on the phone, they don’t bother answering so you can’t even complain. Don’t use, rip off, unreliable company. Should be reported as SCAM!”

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Posted 1 year ago

“My washer/dryer has been broken now since December 20th! I was first booked in with A&D domestics before Christmas this was cancelled, and I was booked in on December 27th I waited in all day, the man turned up at 7:00PM! He said I needed a new motor for the machine and he needed to order one… I then waited until the 8th of January to get a message saying my parts were in stock and to ring to book an appointment I wait 2 and a half HOURS for A & D domestic to answer the phone so I could book an appointment!!! They then book me in on the 16th of January, I booked the day off work … I wait in until 12pm and they call me to tell me the engineer is sick and they can’t send anyone else as he has my motor in his van. They then re booked me for today the 22nd of January I again had to book the day off work! I waited in all day and the engineer shows up at 5PM … he asks me what the problem is with my washer dryer I said the motor your supposed to have it with you to fix it. He rings his company and they proceed to say they have never been to my house before and they don’t have the part for my washer dryer!!!!!! I now have a months worth of of laundrette bills … I’ve wasted 3 days of my life and more than 2 hours trying to get through to this company on the phone and my washing machine is still broken.”

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Posted 1 year ago

“I was referred to this company by Hoover as I had a problem with my washing machine. Having seen the reviews on here I was a bit worried as I also couldn't get through on the phone. However as the office isn't far from me I popped in and sorted out an appointment straight away. The lady I spoke to was very helpful and less than a week later my machine has been repaired and I'm really happy. The repair man Richard was very friendly, polite and efficient and kept me updated re time of arrival. Just need to get phones sorted out.”

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Posted 1 year ago

“Very unreliable. They never answer the phone even though they are there at their shop in Woodford Green.”

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Posted 1 year ago

“First appointment for a repair was cancelled by text. Failed to explain what was happening or re book an appointment for repair. Impossible to contact the company. Telephoned numerous times and e-mailed too. No response ! They were appointed by Currys as a warranty action. They don't deserve to be representing Currys. Hopeless.”

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Posted 1 year ago

“I booked my oven repair through Repaircare in September The engineers first appointment went well except he was unable to complete the job due to another part being needed. What followed has been one of the most dreadful experiences of customer services imaginable. In October I contacted AND to find out when I could expect an engineer. I was told the job was logged as completed !!! They then gave me a new job number and an engineer came out at the end of October. He proceeded to tell me he didn’t have the part needed ! In December I chased them again and was told the part wasn’t it. Last week AND contacted me to book an appointment for today. Guess what? They didn’t turn up From September til now I must have called the company at least a dozen times. On each occasion it takes at least 15 min to get through. I’ve had to take 3 days off work …… and lost the income and my cooker is still not working 100% I most definitely WILL NEVER use this company again. They simply don’t care about their customers On scrolling through the reviews, with the exception of 1 high score, most people have given a 1/2 star rating so I think TrustPilot needs to review AND’s current 2.9 rating If this was my company I’d be seriously ashamed to admit it”

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Posted 1 year ago

“I booked my oven repair through Repaircare in September The engineers first appointment went well except he was unable to complete the job due to another part being needed. What followed has been one of the most dreadful experiences of customer services imaginable. In October I contacted AND to find out when I could expect an engineer. I was told the job was logged as completed !!! They then gave me a new job number and an engineer came out at the end of October. He proceeded to tell me he didn’t have the part needed ! In December I chased them again and was told the part wasn’t it. Last week AND contacted me to book an appointment for today. Guess what? They didn’t turn up From September til now I must have called the company at least a dozen times. On each occasion it takes at least 15 min to get through. I’ve had to take 3 days off work …… and lost the income and my cooker is still not working 100% I most definitely WILL NEVER use this company again. They simply don’t care about their customers On scrolling through the reviews, with the exception of 1 high score, most people have given a 1/2 star rating so I think TrustPilot needs to review AND’s current 2.9 rating If this was my company I’d be seriously ashamed to admit it”

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Posted 1 year ago

“Booked an Engineer to repair our washing machine, Never turned up, no notification as to why and when I phone the phones never get answered ..is that what is called good service ? ...Absolute Joke 😡”

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Posted 1 year ago

“What went wrong ? Everything. It took forever to arrange an engineer. When he came he couldn’t complete the job. It was then signed off as completed. I eventually managed to get a new job number. He revisited in October but still didn’t have all the parts. I have finally heard from yourselves and rebooked for January. That’s 3 appointments and 3 days where I’ve had to commit to being at home, therefore losing the opportunity to work Your phone takes an age to be answered. One operator tells me I’ll hear from the engineer a day before the appointed date to confirm a time slot. Another operator tells me you only call on the day of the appointment. I originally booked through Repaircare and it wasn’t at all obvious that they were using a 3rd party so had no idea who AND we’re.”

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Posted 1 year ago

“I have had two different A.N.D domestic staff members turn up to my home and refuse to do the job because there is no parking. They have left me without a washing machine for 5 weeks now. I would not recommend these people even if they were the last company on earth”

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Posted 1 year ago

“Fraud company. Took money but never sent the engineer. Calls not answered 😒”

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Posted 1 year ago

“Firstly knowing my drier wasn't rotating they came without a new belt, secindky after a 10 days I'd had no update from them. I've just waited 40 minutes on phone and then been cut off. I'm trying again but this us some shoddy service if ever I've seen it”

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Posted 1 year ago

“Worst services. Took money and nobody turns up to fix the appliance. Calling but no answers for hours. Fraud company. Avoid. Claiming my money back through bank”

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Posted 1 year ago

“Credit where credit is due. Booked a repair to our Rangemaster via Rangemaster. Have to say, almost impossible to talk or communicate with A N D but, they turned up on the day, within the time slot and replacement part sorted in about 40 minutes. Warranty repair.”

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Posted 1 year ago

“Avoid at all costs, it took me on average two hours to get through to them on the phone. Agreed an appointment to fix my washing machine, then cancelled and said the engineer needed parts. A second date was pencilled in. There was a mix up with the engineer at my property called the office back, took three hours before someone picked up the phone, called the engineer whom told me to call the office and that he had another job to get to. Referred me back to Beko and refused to come back. The staff are rude, emailed the Manager whom has failed to respond to my email. Very unprofessional indeed!!! I would never use this company again or recommend to friends and family.!!!!”

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Posted 1 year ago

“DO NOT RECOMMEND! SCAM! Very unprofessional and rude people. An engineer was supposed to come on Thursday however at the very last minute on Wednesday afternoon (17:31) we were told they could not attend the visit and they had to reschedule for Friday 17. Keeping aside that informing us 1 minute before closing the customer care is not professional because it did not give us time at all to answer the phone and to talk to someone, the best is yet to come. The so-called engineer was supposed to come in an allocated slot today, 17th November between 11:30 and 14:36. He was in the area of our flat at around 14:15 and he called us to inform that allegedly there was no parking space which in itself is not true because there is plenty of parking space in the area. While my partner was going downstairs to help him with the parking space (and we had offered to pay the parking space for him) he rang us to let us know that he was leaving. This is less than 5 minutes after he arrived! We tried to call him back but he was very rude and unprofessional with us to the point that he hanged up our calls. Customer Service is useless, rude and unprofessional at the same level. Do not fall in the trap!”

A.N.D Domestics Reviews