“ZERO STARS ACTUALLY My advice to anyone thinking of using this company is don't bother.
They are totally incompetent to even show up let alone do a job.
And then they will threaten you with the legal system when they are clearly in the wrong...”
“Lack of progress and follow up between Anglian windows installer and Arrow Leasehold Management to install sliding window in flats in NW3. No communication with the customer for over a week after a failed installation.”
“We had new windows and doors installed just under a year ago, with all under warranty for 2 years minimum. Last Wednesday the lock on our front door failed meaning myself, wife and 18 month old child were unable to get into our home. After trying to contact Anglian for advice on what to do to ensure we were abiding by their warranty conditions, we were advised by an automated message to send an e-mail. The e-mail was sent and an automated response received of 'we will be in touch within 5 working days'.... not helpful in trying to gain access to our home or possessions. Luckily, due to the warm weather, we had a rear window open. Therefore we had to borrow a ladder from a neighbour to climb through and open the door from the inside.. allowing us to stay in the family home. Roll on 24 hours, no response from Anglian and unable to get out of the front door we called an independent locksmith to come and change the lock. Due to our garden having a number of steps, it is very difficult for us to get the pram in and out and around the side. The locksmith came and replaced the lock for £100, giving us access again from the front. The following day we received an automated text from Anglian to say they would be out the following Thursday to 'inspect' the lock... a week after raising the issue - imagine we had not had a rear window open, we would have not been able to get into our house or access our possessions for a week, all to just abide by Anglian T&C's! We then contacted Anglian to advise an engineer was not required and we would like to claim the money back from the locksmith under our warranty.. 2 days of numerous calls and e-mails to their 'customer service' team we have been advised there is nothing they can do as it is not part of their T&C's, but they do understand our frustration..... imagine being on a second floor, living in a flat, with only front door access and then told you have to wait a week to get access to your home and any costs are not reimbursed. We have spent over £6k with this company, and referred over £10k's worth of business through family and friends and have been treated with no care at all. I would recommend you avoid if not for the fact the lock broke after less than a year, but for the fact that their customer service is non-existent! Also will add we didn't receive a referral bonus as was passed the details to the sales rep direct rather than completing the form on the website - laughable”
“I had my new front and back door fitted by Anglian almost 1 year ago. The front door was missing some of the door furniture I had ordered, but this was actually soon resolved, however, with regards to the front door, I’ve been locked out or locked in at least once a month since the installation. I live on a row of terraces, so I’ve had to end up climbing in and out of my front window to get my milk on a morning. The contact centre staff just take the details and book you in for an engineer visit, which usually takes around 4 weeks. When I tried to push for an earlier appointment on one occasion because I was unable to use my front door i was told ‘we’re not emergency services’! A part was replaced on the door around 2 weeks ago (after they’d made me wait around 4-6 weeks for an appointment and then sent the wrong part, meaning I had to wait another 4 weeks for an engineer to be available to fit the right part) and I’m now having the same issue again and still cannot use my front door. I’ve tried to complain at least twice; the response to my first complaint was that the department i had contacted didn’t deal with service visit requests and the second time I just didn’t get a reply. ! I have felt like tearing my hair out so many times. These are the most expensive doors I’ve ever purchased and I only went with this company because of their previous reputation for quality and service. I’d recommend steering well clear; once they have your order and money/finance they’re not interested.”
“The worst service, we have spent thousands of pounds on a new front door. Within 6 months of having the door installed, we have struggled/some occasions can’t get in our front door.
We have contacted Anglian via the internet and call to organise a repair visit but no one wants to help.
Avoid buying or using this company, they are awful.”
“I had a conservatory built over nine years ago so in theory still in guarantee. The conservatory itself is fine but the gutter is not fit for purpose and has failed again. AW have been fine on previous occasions but since COVID they have been absolutely dreadful. You can't speak to anyone in person to book an engineer. You have to leave details online that they systematically ignore. So I've written. And they have ignored that, too. Well over a year with numerous reminders and they have still not come back to me. I looked online to see if they had gone bankrupt. Apparently not, yet, but they will if they keep this up.”
“My Grey Front door which was fitted in June 2016 has faded quite considerably now,
I request that someone come and have a look at the state of this door and was told my 2 female sales people that it is not under the guarentee any more!
My windows and doors cost £10,000 at the time,and one of the main reasons that I chose Anglian was the 10 year guarentee,
So, not very happy,and woukd definately not recommend or choose Anglian again!!
Maureen Settle
Coventry.”
“Absolute nightmare from start to finish, and unfortunately following installation, still not finished!
We were told 6-8 weeks for installation which then was delayed "due to covid" despite being well into the pandemic when this was quoted. We were provided a new installation date 4 weeks later, called the day before to confirm, then called back again to cancel the installation the next day due to a supposed parts issue, and given a second new date 2 MONTHS later. We then got a call asking for feedback on why we hadn't accepted their quote. Not only had we accepted it but we'd paid a deposit!
They managed to fit us in earlier than the 2 month date due to a cancellation elsewhere (though still 5 months after the order) and the guy that showed up was on time, carried out the work efficiently, however mysteriously we received a phone call to cancel our upcoming appointment - 2 hours after he had arrived - as they didn't have all the parts. At this point the doors were off and he was fitting the new ones!!!!
To top it off, the pane of glass above the door was incorrect and not what we were quoted for, however Anglian expected on the spot payment of the balance due. Turns out it was unclear on their paperwork despite us being very clear in what we asked the surveyor for and being of the understanding this is what was written down and included in the cost therefore we are not paying in full for something that has not been delivered. Finally the spy hole. Are all Anglian customers 7 feet tall?! I can't even see out of it on tip-toes, not fit for purpose.
We are another 12 months down the line and yet to receive our replacements. The customer service is absolutely disgusting - I don't even have words for how rude and incompetent they are. They couldn't care less about how long we have been waiting, have provided us no update and it took a month to get "we'll contact you when we have a delivery date", which they actually think is an acceptable update. I have spent several months BEGGING for an update which they cannot give and after asking them to cancel if THEY are unable to fulfil THEIT responsibilities under the contract, they still have done nothing and then actually expected 80% payment for cancellation despite it being on their failure. We have written to them at our local office, head office and even to the CEO and no one has got the decency to respond. This should be a source of unbelievable embarrassment for Anglian. Utterly vile company. I await them cancelling the matter so I can ANYWHERE ELSE to replace their garbage product. I want nothing more to do with these people and I hope they get what’s coming to them - STAY AWAY!!!!!”
“Communication has been disgusting.
I had new windows fitted recently, generally pleased, needed someone to call me back with a few issues, no call, nobody cares”
“Wouldn’t even rate 1 Star they take your deposit tell you a pack off lies then you have a fight on your hands trying to get your deposit back stay well clear off these you have been warned”
“Anglian fitted secondary glazing for our bay window. They never told us that when we put our curtains back we wouldn't be able to open our windows so we had to remove our curtains leaving us with no privacy. Blinds also wouldn't work as the windows were too tall for the drop of the blinds. After a few years we asked anglian to remake them with a clear panel on top and a smaller opening window so we could have blinds. Although it was their initial error we still had to pay for the remake. They re-measured for a smaller window, and lo and after a few months when they came to fit them, they said they weren't sure it would have enough clearance so we should get the blinds fitted first and then they'd come back. We had the blinds fitted and guess what? The new windows are still 70mm too tall and we wouldn't be able to open them... so now another few month wait and no opening windows for the summer. Pure incompetence.”
“An appalling company to deal with
An appalling company to deal with. They make a lot of promises but fail to deliver. After the terrible experience that I have suffered, which involved a living space costing over 60k, I had to cancel. After threatening court action as they didn’t want to refund my money, they eventually refunded my money minus over £3k which they say were their costs. Stay well away…”
“No stars from me. Two years eleven months, 10k spent, 25 visits to our house to put right simply the most dreadfully installed door and windows. We have been locked in, locked out, without a fully functioning door for months. We are in our third front door now, which is not the one we originally ordered because they could not get it to work… I am told the matter is closed as they have resolved the issues in line with their terms and conditions. We have lost days from work, hours waiting for incompetent engineers and it’s literally the worst purchasing experience of my life.”
“No stars from me. Two years eleven months, 10k spent, 25 visits to our house to put right simply the most dreadfully installed door and windows. We have been locked in, locked out, without a fully functioning door for months. We are in our third front door now, which is not the one we originally ordered because they could not get it to work… I am told the matter is closed as they have resolved the issues in line with their terms and conditions. We have lost days from work, hours waiting for incompetent engineers and it’s literally the worst purchasing experience of my life.”
“I have been battling this company for over eight months the list of what went wrong is endless .I wrote to head office months ago ,had no reply ,no apology. I asked for my deposit back .was told no. I was accused of bringing one of their staff to tears ,and was told not to contact this person again,yet this person keeps sending me emails asking me to print drawings out of my windows. I have been told they had gone to the manufacture 3 times.Disgusting. Still no windows.”
“I don't think Anglian Windows deserve even one star. I made a deposit for a door of £300 but when it was delivered it was not the correct door. When I asked them to make the door I had specified they could not do it so I expected them to return my deposit. Instead I received a letter asking me to pay for the door (which I had never had) and if I did not pay they would take me to court. I responded by letter having already responded by emails and that was October 2021 and I still have no reply .
and no refund.
Spectacularly bad service but also immoral!”
“It's been the worst ever experience. I would strongly recommend never use Anglian Windows. The conservatory was badly designed and is unbearable in the summer, even though they had guaranteed it wouldn't get hot in the summer. Furthermore they have used inappropriate cement in the roof which has meant that it has been crumbling and allowing water to leak into the house.”
“I purchased a garage door, all ok, at the same time we had our front door installed in 2013, both door and garage. Paint on door scratched off. Contacted Anglian Windows by email, explained the problem, asked for an engineer to call and inspect door. They didn't want to know as said it was out of guarantee. I will never recommend Anglian Windows to anyone again, and I am very angry, and an unhappy customer.”
“Constant problems with front door that was replaced by Anglian windows. Yesterday (Sunday) lock it became impossible to fully lock our front door, which opens directly onto a busy London street, leaving the household vulnerable and invalidating household insurance if we are burgled. No help or customer service available to speak to, all phone numbers lead you back to an online form. 24 hours later, emailed to say a technician will be in touch, now end of the working day and no contact has been made despite us stating the urgency of the problem. So we have another night of being unable to secure our home. Disgraceful!!”
“AVOID !!!! I’m a returning customer but this was an altogether opposite experience . Once you've signed in the dotted line they want nothing more to do with you ! Installers turned up 2-4 hours late all three days- complained on the first day as product was not what I ordered - complete mess left behind - countless calls & emails made but no response ! Now the demand for the balance is all they care about - I wish I’d taken note of all the negative reviews here - they are not the company they were 10 years ago !!”
