“I had existing secondary glazing replaced. Their 'surveyor' suggested slot in panels of 3 out of 5 windows. The 2 hinged ones are fine, the slot in do not fit and condensation appears between them.
For 2 years I have been trying to get them to repace the slotin ones with hinged. I have had 2 visits from their engineers who bothsaid to me that they were too large and should not have been fitted.
It is impossible to get to talk to any manager at Anglian. even their CEO is unwilling to engage.
I went to the industry mediation service- after a year they washed their hands of my complaint.
Anglian have offered to change the windows if I pay over £1000 for them!! I have already paid £2500 for something that is worse than the old ones.
They now no longer sell the style of glazing they sold me so I guess they had lots of complaints!
My only option is to pay about £700 for an independent survey and take them to court. It is so frustrating.
The company ethos from top to bottom is appalling.”
“I am highly unimpressed by service of this company as I have booked 4 times and no-one turn up either in remote or in person appointment..I have called them and they always apologise and book it for next day and same thing happen.if they can do impersonating or remote, just let me know rather than wasting my time. I just need a quote which can be done by them online too. I would say a very poor customer services by them as being one if reputable company.i would write it today as I am waiting for appointment at 6pm and no one turned up...”
“Bunch of Scammers.
DO NOT SIGN ANY CONTRACT. They will drag your life into a nightmares.
Don’t let them come nearer if you like to improve your home. I have been scammed substantial amount. I have to hire expensive solicitors to get my part of deposit back.
Best to deal with your local reliable company.”
“Draft so strong from gap left under window that it blows bedroom door closed. This is after a £40,000 full set of new windows for the house. Absolutely criminal.”
“Avoid signing into a contract with this company.
This company doesn’t deserve a one star review.
Ordered and paid a deposit for a new composite door in May 2024.
Company cancelled short notice on us 3 times.
Door was damaged by installers.
New door made only to discover when they came to fit it, that the surveyor had measured incorrectly o. Initial store visit 5 months prior.
The door was now to big.
The last fitter said we were lucky that they had not removed the door frames or existing door without measuring first.
The timescale was way beyond the signed contract of 6-12 weeks delivery to purchaser.
Complaint made and notice served on company.
No response to complaint from regional management.
Contacted bank in December to raise a dispute and bank recovered my deposit.
This company appear to bully consumers with unfair practices, and unfair contracts, which back consumers into a corner, absolving any responsibilities for their poor practices.
I am waiting for a response from Anglian Home Improvements to my course of action.”
“Window fitted 11.July still not working.
Windows fitted 11th July 2024. On same day we reported to Anglian that one tilt & turn window did not tilt. Arranged for engineer to visit. He came Sept 6th. and found a metal part on tilt mechanism was missing.
He promised to source missing part.
No word from Anglian by 28th October so tried to buy replacement window from them. Anglian refused saying they would progress a repair.
3rd Dec, no further word from Anglian so contacted but no reply.
12th Dec. contacted Anglian by again proposing to buy new window. They have now arranged Engineer to visit on 14th January 2025. This was the same position we were at in July 2024.
I believe they can't process the repair. I expect they are deluged with repair work for Safestyle and Everest customers.
Do not use this company at the present time. They will happily sell to you but can't repair or resolve installation problems.
The most pathetic customer service I have experienced.
Date of experience: 11 July 2024”
“Awful experience. Months after installing faulty patio doors, Anglian has ignored my complaints but keeps calling to sell me more products. Poor installation and zero customer support. Avoid at all costs!”
“I set up 2 time slots to get a quote and they failed to show. I was the one that had to call to find out what was going on and heard nothing, very poor”
“Terrible company, wouldn’t recommend anyone. Had a front door fitted 5 years ago, problems ever since, I’ve had about 10-15 engineers around and nothing gets done. Can’t seem to lock the door some days, handle is loose, now the door has white stained patches. I’ve called several times, been told that someone will contact me back, but no one does. Never been so stressed out in my life.”
“What a RIP OFF company you are,we had asked for a price for a new front door,sales agent came gave a price and when i told him that he was over a thousand pounds over the top immediately dropped the price by half?
To my astonishment i had thought that the PRESSURE sales had been abolished !
Im sure Watch Dog will pleased to see what i have to say about Anglia ?”
“Just wanted a Quote, not a Excel spreadsheet plus ads on why we need to choose you. Salesman Martin was a pushy small man who felt the need to slag off other company's and give his 'expert' advise when it wasn't needed nor wanted. If someone wants a quote, give them a quote. Don't waste people's time trying to sell them something.”
“Very pushy salesman came to my door. I the reluctantly accepted to give an hour of my time for recommending new windows. Then another very rude salesman on the phone on day of appointment starts telling me he’s not sure I’m the homeowner (probably because I look young and its an expensive house) then asked that I MUST have wife present otherwise they are not coming. I got annoyed that someone is telling me what to do in my own home. Sod them I needed windows but will buy from more reputable traders thanks to the other comments helping reaffirm my distrust for these jokers.”
“Absolutely disgusted, what a waste of time Anglian windows are. They do not care about your windows only money.
I asked them to come and take a look at some old UPVC windows we had and they said, in short, get lost, we didn’t fit it so we don’t care and we don’t fix anyone else’s problems.
Shocking, the worst company in Salisbury I have had to deal with - Christine and Steph especially on reception could not be bothered to type, just copied and pasted a standard response.
STAY CLEAR OF THIS HORRIFIC CUSTOMER SERVICE AT ALL COSTS.
THEIR 1 STAR RATING HERE IS VERY GENEROUS… THEY ARE USELESS, STAY AWAY!!!”
“Placed order 14/11/2024, surveyor came today 21/11/2024. Found the order men very pleasant and liked product, likewise surveyors very pleasant. I have just ploughed through the reviews and wish I had done so earlier, can only hope I will. be one of the few who have a good experience with the installation as I am 80 and will not be good at problems. I know that if I had read reviews earlier I would have cancelled. I have not been able to print off my signed contract and have e-
mailed to ask for it in another format! Fingers crossed everything goes well! I was not even told their was a7 day cooling off period? I will let you know when work is completed!?”
“They didn’t finish my contract and the after sales customer service was a joke.never again. I’m still waiting for my guttering to be repaired as written in my contract. The sales representative was a conman making promises that he knew wouldn’t be done.”
“A panel to avoid condensation was installed as advised by their salesperson. Condensation started straight after the installation, in July ! Panel was not even cleaned inside! Customer service has been appalling and we have now been told it was not their fault ! I would not recommend this company to anybody”
“Got French doors installed and the doors are so badly misaligned that there is a huge gap between the doors. The lock doesn't engage (have to use two bicycle locks) and one can look outside through the gap. I have been trying to contact them for two months but without any progress towards anything being done about it. The finishing they promised didn't happen either. I paid almost 10k for this and a front door.”
“Avoid this company! If your situation change after you signing the contract and you need to cancel after 7 days, they will charge you a big percentage of your order even if you haven’t done any survey!
They are not interested on your personal situation and they only say “ you signed the contract you have to pay or we take you to our legal team”!
Their salesman will spend hours in your house and will do everything for you to signed the contract on that day promising you they got the best deal and if you don’t sign the contract on the day prices will increase.
Be very careful with their T&C!”
“Do not use this company they have kept my deposit as I cancelled on the 8 th day as the 7th day was a Sunday they are unbelievable & not very fair didn’t even get them over to measure up”
“Disgusting customer service.
Ordered a really expensive composite door a few years back and had nothing but problems with it - had to be replaced as it kept warping. Had so many issues with it since the beginning.
Reported again that the replacement door has warped in May 2024 and still no new door - wife and kids struggle to get into the house.
This company has no regard for its customers and the service is so poor.
Won't ever buy from them again.
Absolutely disgusting!!!”
