“I bought a apple 12 phone 12 pro max last year, the battery life after Dec 2022 update is running down fast. I called apple support to ask for a technical review of what to do. I got a lady who talked fasted and as I tried to explain to her what was wrong she said three times she had to rush along she is being time, garbage, I explained to her I am a veteran and had come TBI's in the service, to slow down, finally, we asked to to allow her to check the phone from remote, I agreed to it. She came back and said I needed to take my phone into somewhere because it said I had a bad screen, I said no I have a bad screen protector which was slightly cracked . I took off the screen protector and tried to get her to recheck the phone, she was to much in a rush, and told me again she was being timed. Horrible service horrible,”
“I was recently the victim of a Gift Card scam, in total I purchased 3 250 euro Apple gift cards, which were passed unwittingly to scammers. This was obviously 100% my fault. I coped on during the scam as they were trying to get me to purchase more.
At this time i contacted Apple and was eventually put through to a Senior Support Agent. After a short time the agent told me that one of the cards had been redeemed and was gone but the other two he had managed to get the funds back on the card. When I queried as to whether this meant that I was safe on two of the cards (500 euros) I was told that I was.
When I got back onto Apple I could not get back in touch with the initial Senior agent. The new Senior agent said she would look at the case and get back to me. After two weeks and several calls I was told that the two cards I was told were safe had actually been redeemed by the criminals and that Apple would not be able to refund me any money. Obviously I was incredulous and highlighted that Apple had 750 euros of my money obtained through criminal activities, i was told 500 euros was safe and then told that they were redeemed. I was told that the agent could raise a complaint but that i may not get a response from this. Total lack of accountability and smacks of corporate greed. Going to impact Christmas and kids presents but fell on deaf ears. Will never purchase another Apple product so in the end they will lose out of money instead of having a customer for life.”
“It is so hard to talk to apple to get updates about my MacBook repair! Apple should probably rebrand apple care to Apple IDontCare. What a joke! The support can't do anything because the physical store is responsible, then I am not able to talk to them.”
“Terrible customer service! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15). Once I was attended, they told me that they sold out the one I needed. However, after speaking to customers in the store, I found out that people bought the same phone earlier with no appointment! What is the correct way!? Kept me waiting for hours and still terrible customer service. No one would talk to me and when I would approach someone available, they wouldn't talk to me.”
“Fabulous experience.
I wish I had used this company sooner that one of the other sellers of refurbished Apple technology who are not cheaper than Apple in the excellent category.
For the same price my refurbished iPhone from the Apple store online was undistinguishable from a brand new iPhone.
It has a new Apple battery,new Apple glass screen,Apple case without a single scratch or mark on the iPhone with a one year free Apple warranty.
You have the option of Apple care and the phone arrived the next day via a reputable courier which was NOT DHL.
Pleased?
I’m absolutely delighted with my refurbished iPhone from the Apple store.”
“Honestly they don't change a lot new models of phone, but I can't complain about it because it's best phone on the market right now!! Comparing other phones, price is not that expensive”
“Do not answer questions properly. Tell you just delete it? Take along time with your questions about a request. And some one ask’s you to hold until battery is almost dead”
“Brought my MacBook in for repair. $6k computer that was one year old. Touch ID failed and didn’t allow computer to boot. Wouldn’t turn on at all. They couldn’t fix and said to send it in for repair will take 3 days. Very small risk of loss of data. Said is there any other way to get the data off? Guy told me it never actually happens. Picked it up. Realized they wiped the whole machine. Didn’t bother to tell me or ask. All my data is gone. They just kept waving the waiver I signed in front of my face. No empathy at all. No explanation. No discussion just “well you signed it you knew the risks”. Now I do. Don’t work with Apple. Don’t go to this store. Don’t buy a MacBook ever again. Thanks Apple. You lost a very loyal customer today for no reason. Just because you couldn’t empathize with your customers.”
“They prices in last couple years are very very expensive for phones, but in the other hand for that amount of money you really buy great phone with great performance and camera is always good! really happy with my iphone 13mini!!”
“Over priced. All apps have hidden prices which is a scam. 97% of apps are worthless. A very disappointing experience with this machine.
Poor excuse for programmers. Lack of understanding of common user. Poor search engine. Everything needed on this app is cost extra. I will contact it comes with it is very dissatisfied.”
“If only other companies were like Apple. Whenever I have had any dealings with them, they have been courteous and helpful, going the extra mile to ensure customer satisfaction”
“I hate Apple’s business model. They dropped support for my iPad mini, a few years old, and my Apple TV gen 3. So now I’m forced to buy new devices even though they’re operating well. This is their business model and they ignore my complaints and requests for help with this matter”
“Don't get Apple Care. I traded in my old phone with Apple Care and got a new one with Apple Care. In the store they told me that Apple Care will be transferred but i just found out they have been charging me for both and the old phone subscription was not in my list of subscriptions. So disappointing and dishonest.”
“This is the worst phone I've ever had in my life, just like the traditional Chinese phone.
I thought that I would get a new mobile from a large company so that it would not be defective, and with the first week I discovered that the speaker was not working.
At first I thought it was from the network, but it was the phone. I called customer service and one of the workers himself said that he could not hear what I was saying as if I was talking under water and I was sent to an apple store and the surprise was that they did not see any defect and they would not fix the phone because that is normal in modern mobiles I did not understand this and I called again and I had one of the two options: either accept the mobile as it is or accept that they send me the mobile manufacture refurbish
This is the worst iPhone 13 pro Max and the worst customer service”
