“Poor after sales service from Apple’s logistic contractor! DHL & DB Scheker service were atrocious!
I requested for a product repair & apple has a service call express service where you do not need to bring the faulty product to the physical store but DHL will send the replacement product to your doorstep. Sounds good, isnt it but I am a old school person who still prefer to visit a physical store. Okay, the staff convinced me that it is easy & fast, all cost are covered under my apple care, just return the faulty product via the provided packing material etc etc.
Bam! Here comes the poor service gap after apple part is done.
1) an email was sent that it will be delivered by today. My son waited from 9am till 6pm, dont even dare to get out of the house to buy lunch as he was afraid that he may miss the delivery.
2) I called DHL at 6.10pm, they told me it will be delivered between 7.30pm to 9.30pm. My question to them was, should have given an heads up as many other logistic company would do that. Fine, i waited since i am home & it finally came at 8.30pm.
3) Then i realised that i have to pack & return the faulty product to DB schenker personally & not pick up by them. Okay, i will do it since apple is holding onto my deposit, excess of more than $1k.
4) Upon arrival at DB schenker, the security at the main gate told me lots of feedback from other apple care customers that they did not realised that they have to return the faulty product personnally.
5) Got to the customer service, finally! But the rude security at level 5 told me that all are out for lunch & instructed me to come back! I told him that i dont stay at Db schenkar or near the hub! Just get someone to sign off, his direct reply was, I cant help you & told me to call the person in charge! Hello! I told him i would like to call the person in charge of you!
6) A lady stepped in & advised me to head to level 4 instead. Thanks to the lady but why is the secured guard not told or advice to say that???
Apple, please have your corporate or procurement to review & re-validate your contractor! A international firm doesnt mean they are good! What was the service deliverable during the award to dhl & db schendar? Are they achieving?”
“Apple adds features that no one asks for, like disabling haptics for alarms while in standby mode, and will not relent regardless of numerous complaints from multiple users since this “feature” came out. Apple forces these “features” on us that we didn’t ask for, giving us no option to opt out.”
“The worst customer service, with no help offered. Although I've read several unfavorable reviews here, I can attest that these are accurate because I had similar experiences. I was unable to take out money, and their responses were subpar. Using A*C*T*I*N*V*S*T*L*T*D. COM I was able to obtain assistance and receive my money returned from them following the submission of my complaint and supporting documentation.”
“If I can give zero I have would, I really shock about the service I received on an online order and how I was treated by customer service as you can not complaint anywhere there is only one feedback place I did my feedback and now i will see what happens.”
“A review of Apple's lack of transparent communication, taking responsibility for their faults, and unethical behaviour.
I purchased a premium product, a pair of AirPod Pros, but after a few months, they started making loud popping noises during playback. People couldn't hear me on calls, and the noise cancellation stopped working. When I contacted Apple, they instructed me to bring them in for service.
Living far from a store and having a demanding job, I couldn't do this. Apple offered to collect the unit for £180, but I found a courier for £10-15, which they didn't accept. So, I declined their offer.
Recently, I bought a new pair, only to discover that the previous ones had known issues (the exact ones I mentioned) and were being repaired by Apple in a repair program. https://support.apple.com/en-gb/airpods-pro-service-program-sound-issues
I sent a friend to the Genius Bar on my behalf, but Apple now says my AirPods are out of the repair window and cannot be fixed. Are they expecting me to throw them away?
This contradicts Apple's commitments to sustainability and customer support.
Why wasn't I notified about the known issues? They have my serial number, Apple ID, and email on record.
Why was this information posted online without addressing the impacted products? This crosses the line to unethical behavior.
Why does the repair window close when the product has known faults? Why isn't Apple taking responsibility?
Apple is the third-largest company in the world, yet it fails to support loyal customers.
I've owned Apple devices since the early 90s and currently have 13 Apple devices.
This treatment is disappointing.”
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“The advisor attempted to assist me, but it appears to be a limitation of the Apple platform. It's surprising to discover that Apple struggles with handling cross-platform payments, specifically between Apple developer accounts and Apple IDs. To renew my developer account subscription, I topped up my Apple ID with a bank transfer of INR 30k because I couldn't add my card directly to the developer portal. My Apple ID was automatically created through the Developer Account hence it belongs to same country, region, and person. However, the Apple support team informed me that I can't use my Apple ID funds to renew the subscription because they are considered different platforms, and they are unable to issue a refund as well. This situation is disappointing, especially from a company that prides itself on being a leader in technology.
It seems that Apple lags in technology and resolving payment-related issues. I regret investing in and using Apple products and intend to switch to more advanced platforms soon.”
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“I have been into the store in Sherman oaks twice in the last week and I signed in only to have several reps come by and then pass me along until I’m just waiting and waiting when I said something I was told someone would be right with me-Not! I just wanted to buy a new computer-why is that so difficult?”
“I have to buy a new card every few months because when I want to download an app and I have to put in my card information they tell me it has already been used of course I used it because it’s my card, it’s not expired and it’s active yall just making a reason for me to buy something this really got on my nerves and I know I’m not the only one so apple fix this problem please but overall this is the only problem.”
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“Apple accessories they sell, like AirPods, Apple Watches, stay away from them. I was just at their store and yes my Apple Watch and AirPods are not under warranty but repairing AirPods they asked $249.00 more than buying em new.
They don’t care that every few years (2/4 years) I buy 5 iPhones for over 15 years being their customer.
I’m seriously thinking buying for me and my family androids phones and their products.”
“Absolute worst customer service from whomever I just spoke with. She wouldn't even help with the problem and was so very rude! I asked her to transfer me to another representative and instead she just put me on a random hold forever. It takes so much time to deal with technical issues Apple really needs to screen their customer care better!!!!”
“They sold me Macbook Pro M3 2023 With 8Gb Which is brand new bought from Apple store. It is performing like $300 Generic Windows Laptop. Do not buy Stay Away from Apple I even contacted to support they said we can't Do anything And The Device Is ( Under Warranty )”
“I bought an iPad Air 5th generation with the M1 chip January 2023. Then the unit's screen started flickering end of January 2024 and now it freezes up. I went to the Apple store, the best they could do was to exchange the unit for another one with a 580$ discount. Basically they said, No Apple Care, bad luck. When a 1000$ unit only lasts 16 months shame on them. I really like the Apple eco system, so much that I switched to a MacBook Pro from Windows and was thinking of buying an iPhone 16, but why? when their products are no better than any other computer companies. Basically with Apple Care their subliminally saying the quality of our products are not that great, insure yourself against this.”
“Apple has gone down the drain in my opinion. They’ve turned into money hogs that care nothing about your interests or lifestyle. I can’t even download my usual FREE apps anymore and my phone is slower than ever. I’ve had this phone for three years and wish I could have chosen a better company. Not only are they popping out more expensive devices that give us no use other then to feel poor and helpless. They’ve let thousands of users down with their greedy behavior.”
“My daughter bought apple headphone, she paid $600 including tax … one year Bluetooth start not connecting anymore, she took to Apple Store, customer service told her she have to $300 for shipping & might cost another $300 fixing it !! One year only !! Don’t waists your money buy Sony headphones, long life & works forever!”
“First, I scheduled an appointment for the replacement of the battery on my iPhone X with Best Buy, supposedly an Apple authorized service provider. Best Buy informed me that they did not have the battery in stock and to schedule an appointment with the Apple Store 10 miles from my home. I opened a work order on-line with Apple and indicated in the work order the purpose of service was to replace an iPhone 10 battery. Upon arriving at the Apple Store, they checked my phone and agreed that I should replace my battery. However, they did not have the battery in stock and would need to order one, told me I needed to come back in a few days. Why didn't they tell me that they didn't have a battery is stock when I opened the work order or prior to my schedule appointment. Apparently, Apple does not respect my time or the expense to travel to and from their store. You would think that a technology company would have the tools to review service requests and take the appropriate action rather than inconveniencing their customers. This will be my last iPhone and I have lost all respect for Apple.”
