Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found them great, a little late though can't complain as it is nearly Christmas. Thank you.”

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Posted 3 months ago

“Price and earlier delivery then expected.”

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Posted 3 months ago

“I paid for next day delivery of a dishwasher and was told it would be delivered between 10.45 and 14.41 and the driver would phone me approx 30mins beforehand. When they did phone on my landline I was unable to answer as I was on a call on my mobile but no message was left. Then the company phoned me a few minutes later but I was still on my mobile call, again no message was left. At 14.30 looked at my email to see if there was a contact number to call to check delivery time and notice an email sent at 12.57 saying "sorry we missed you". I had not left the house and the doorbell was fully working as I'd received other deliveries on the day. I contacted customer services and was told the next delivery date was 4 days later, but they did refund my fee for next day delivery. I contacted the driver who said he'd knocked on the door and rung the bell but obviously I "was not home" so he'd gone on to the next delivery and would not attempt to return to deliver my dishwasher. I dispute the fact that he'd tried to deliver, I was at home all the time. So beware, you have only a max of 2 chances to answer the phone to accept delivery, no attempt is made to call later. Glad to say the dishwasher was finally delivered at 7.20am on the next promised day. It was delivered by the same driver who still insisted he had knocked on the door. Which I'm sure he had not. I had paid for disconnection and removal of the old dishwasher, but the instructions clearly said that I had to disconnect and drain the old one beforehand so what's the point of offering disconnection. The new one was not installed as I wished and I ended up having to reconnect it myself.”

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Posted 3 months ago

“Great rapid service. Got the right result. No quibbling from them.”

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Posted 3 months ago

“Today early morning I receved a Candy washing dryer machine. For the first time in my life I saw how two men were taking the machine out from the van and to my home by hands! And Not by hand track.. At some point one of delivery man almost dropped it down from the van, but managed to catch it just before the ground. When i saw it my heart went down, but after i thought how lucky i am, that he managed to catch it. How wrong i was. Delivery was in the early Scottish dark morning. Outside the package looked properly closed. But now i am thinking that the only strange thing was that it was not packed in a hard paper box, as my previous washing machine from argos. This one was packed of celofane and white penoplast. Me and delivery men have pictures of it that we took at home... I didn't open it, as couldn't expect something wrong. It never happened to me. I immediately left for work, when I was back, as the first thing I started unpacking it and taking a video of a proccess (once I had very bed experience on ebay so always take video of unpacking). What i saw was really shocking. The top of the machine was very very badly damaged, totally broken and one corner is about to fall down inside the machine. My Christmas is ruined. Customer support is closed as its evening. I sent online request. And already got an auto reply advising me to upload the photos. But there is no option. to upload anything, i tried from phone and from pc.I really hope they will refund my money. I am reading the forums where people share thair experience and nearly crying. Its just so unfair. I paid for a new expensive appliance and got one which is badly damaged. I can understand some scratch could happen in transit. But not that damage that has my machine. For some reason I cannot upload pictures even here. Customer support please help, I am getting a message:* We could not upload one of your files, please try again later or contact support. Even when I upload one by one.”

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Posted 3 months ago

“Great price on the items I wanted. Very speedy delivery. There was an issue with one item and following a couple of simple emails with customer service, a replacement was with me within 24 hours.”

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Posted 4 months ago

“Punctual arrival time . Very polite and respectful. Professional and efficient job installing appliance.”

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Posted 4 months ago

“Price and customer service”

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Posted 4 months ago

“Easy to order product and have delivery and fitting sorters and, on time.”

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Posted 4 months ago

“Excellent service, before and on delivery! 😁”

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Posted 4 months ago

“Dishwasher not delivered. Their courier says it was signed for, but nothing arrived. No refund. This seems to be such a common problem that it looks like a scam? This review site gave me a warning that the company is cherry-picking reviews. Reporting them to Trading Standards.”

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Posted 4 months ago

“I am very unhappy as I have received a damaged product for the second time—one grease filter of the kitchen extractor hood out of two extractor hoods, which I assume is due to transport. Despite my previous complaint to Customer Service (regarding 3 damaged grease filters out of 4 extractor hoods) and the promise of delivery within 5 working days, the same issue has occurred again with another hood. What should I do? Should I contact Customer Service again for a new replacement?”

Appliances Direct 1 star review on 11th December 2024

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Posted 4 months ago

“100% satisfied customer . I would recommend to all .”

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Posted 4 months ago

“Extremely prompt service. Item delivered very quickly and when there was a problem it was resolved instantly and to our entire satisfaction.”

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Posted 4 months ago

“Good quality item & delivery very satisfactory”

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Posted 4 months ago

“First dehumidifier was delivered broken no fault of Appliances Direct a quick phone call and new one sent next day and broken one uploaded.Can't fault them in price and fast delivery.DPD on the other hand managed to deliver said broken dehumidifier and first attempt was a leather jacket??????”

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Posted 4 months ago

“Hasn't been delivered yet. Had oven uninstalled last Thursday ready for Delivery on the Friday. Didn't arrive and no contact from either the delivery company or yourselves. Almost impossible to get in contact with either. Finally managed to re book delivery slot for this coming Saturday. 8 days late, if it arrives!”

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Posted 4 months ago

“Was a little unsure. Spoke to customer services lady who was extremely helpful. The dehydrator arrived the very next day and am very pleased with it.”

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Posted 4 months ago

“I am a landlady. Every time I pay for removal of the old appliance or instalment of the new, or even removal of packaging - the delivery guys find some reason NOT to do it. Every time. EVERY TIME. Even if it is just taking the packing away. And trust me, we have done it all: disconnected old appliance, pulled it out, cleaned it off, had the electrician there beforehand to check all is good for new installation, taken doors off, cleared the floor, prepared everything as per ALL the instructions -but still: Oh no, we couldn't possibly do it because of.... Every time. Of course, it makes it easier for them. Last time I every buy from Appliances Direct.”

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Posted 4 months ago

“Don't bother. I ordered a tap in November 2024 for over £250 which they said would take 2 weeks to come, no problem. After a couple of weeks I get an email to say delivery wouldn't be until 9th January 2025. We wouldn't wait this long, so I rang to cancel the order and request a refund. It's explained this will take a few working days to show... again no problem. The same day though, I get another half a dozen emails with random information... one with a credit note for £2.52, another saying the appliance was on its way and would be here on 3rd December... all very odd and none of which were what I called for. I kept checking the account and no refund. Called again to be told we had to get a refund from the 'supplier' (I don't know who this is and it was Appliances direct that took my money, so they should be giving it back) Explained several times they had to refund the money but they just cut off the call. Make no doubt I will be taking legal action on principle. Very bad company to deal with. I would advise you AVOID!”

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Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews