Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift shipping, i was advised 3-5 days and arrived next morning despite ordering on a Sunday. Great end to end service.”

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Posted 3 months ago

“Bit of everything really! My emails were hacked and despite at least 6 calls to operators who sadly I couldn't understand...who couldn't understand when phoning me back with the code...my call guardian..so when item delivered it had to be returned as no code had been sent to my landline phone...it came the next day after you reconfigured the code to my mobile. Also..when ordering the website showed free fitting...it didn't happen and am.unable to check original order. So...not good and hampered by foreign voices.”

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Posted 3 months ago

“item bought was great, delivery great too”

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Posted 3 months ago

“I ordered a TV for a meeting Monday morning, paid Saturday delivery. No delivery, no updates, a 15 pound refund useless to me when I needed the TV this morning. No details on APC Overnight tracking, couldn't call or speak to anyone, promised a call by 11am. Amusing it's 11am, no phone call - no tracking details, no idea when the order will show up or if its going to show up.”

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Posted 3 months ago

“Absolutely love my new retro fridge freezer, it was exactly what I was hoping it would be, delivery went smoothly too. Thankyou I will definitely be ordering in the future.”

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Posted 3 months ago

“The most disreputable company I've dealt with in years. Ordered a new Gas Hob from them and it arrived damaged. They are doing everything to avoid replacing with a new undamaged replacement Only offered a worthless voucher for their own products. Why would I wish to order from them again? Don't touch them.”

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Posted 3 months ago

“Good range of products at competitive prices. Delivered well within schedule and at notified time.”

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Posted 3 months ago

“Very happy from placing the order to receiving it,. Great customer service, the driver called before delivery, and we're very friendly and polite and helpful bless them.,they took my cooker all the way to the kitchen carrying it very carefully. I haven't tried my cooker yet helpful it will be great as the customer service Thank you”

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Posted 3 months ago

“Fast and efficient service good customer care”

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Posted 3 months ago

“Originally bought a dehumidifier from Appliances Direct and was pleased with product and quick delivery, however after 6 months the product stopped working and I thought I was in for a long arduous process. Well I couldn’t have been more wrong , they bent over backwards to make sure I had a replacement as quickly as possible, emails were answered straight away and I was kept informed as to the progress of my new dehumidifier all the way. I cannot fault them as a company, great range of products at reasonable prices and as important, great customer services.”

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Posted 3 months ago

“Fabulous, great prices, delivered the next day.”

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Posted 3 months ago

“I was happy that delivery arrived eventually. I was offered and received confirmation of Saturday delivery. This was never the case though as when pallet turned up it was marked up Monday. This was nothing to do with courier. I've worked in a pallet network so have a full understanding of how the system works.”

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Posted 3 months ago

“Very good”

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Posted 3 months ago

“Has arrived on time”

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Posted 3 months ago

“I reported the mower not working after first time use three weeks after receiving it as we had been away. Four days later new one arrived and all working correctly. Great service throughout well done Appliances Direct”

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Posted 3 months ago

“Kept me up to date re delivery which was actually a lot earlier than I expected. Delivery guys were friendly and helpful.”

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Posted 3 months ago

“Couldn’t fault the 2 gents on their handling of the freezer Very polite. Appliance Direct extremely efficient to deal with no problems at all being the older lady it was very straightforward. We are both pleased with the freezer”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Fridge Freezer arrived on time with helpul and considerate delivery men”

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Posted 3 months ago

“Excellent service, good communication throughout.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews