“My car had a error code no one could sort Arnold clark helped me understand what the issue was and explained it they also kept me updated on the progress of the work.Great service I will take all my future business to Arnold clark I'm really with the service I got.”
“Took car in for repairs was told what the issue was paid for them called 2 days later told they had the parts. That was 11 days ago really disappointing I have no car now what am I ment to do”
“Easy to buy a car from Arnold clark as they will do anything to sell you a car but that's where the niceness ends... if you are unlucky enough to get a car that's not fit for the road then don't hold you're breath getting anyone to take action any time soon. I picked my car up 90 mile from my home. It broke down 5 mile from there garage. Knowing I had a 1 week old baby a 2 year old 11 year old and my wife in the car you would think being only 5 minutes away they would come collect us or send us a courtesy car? No we were told to call the AA and had to wait over 5 hours in the dark -2 no food toilets and originally stuck in the middle of the motor way then getting a TAXI home getting back at 1am. Nearly 4 weeks later and being told parts were on order and then again on order to then being fixed the mechanic "took it on a test drive" heard a noise and had to order more parts. The 1st day I went to pick the car up the interior mirror was smashed and the battery didn't work to the key. I still don't have my car. Once you buy the car and they get paid you just become an inconvenience. I've paid for 2 mots and 2 services but being honest I don't want to take my car back for anything. Very cheeky and to the point staff.
Over all great fake friendly staff before parting with money. The worst after care I've ever experienced anywhere I've ever shopped.”
“Lots of attention while you are buying. As soon as you have paid for the car, the after care is appalling. They will ignore your calls. They will lie to you. Run as fast as you can from this company.”
“DO NOT BUY USED CARS FROM ARNOLD CLARK.
Bought a car from Arnold Clark and within 6 months (but after the 60 day warranty) I have had so many problems with it and they refuse to fix as all of the problems are conveniently not covered by the "extra cover" they pushed me to purchase when buying. only done 3k miles in the car and just been quoted £2000 worth of repairs. oh and they delay you booking in a service until after the 6 month mark so they can quote the consumer rights act to you and make it out that all issues with the car are your fault.
AVOID!!”
“Was offered £1200 for my Renault Clio online (older car but still worked well). But when I got there, after a quick inspection the guy said it was in a very good condition considering the age, just had a few light scratches here and there from age-related wear and tear.. but due to these ‘minimal’ scratches, could only offer me £660! Absolute crooks, they know exactly what they’re doing and will take advantage of people in rural areas knowing there’s no alternatives. Bet they’ll sell it off for about 5 grand now!”
“Arnold Clark have admitted repair is covered by warranty but can't look at the car for 8/9 weeks. (Cumbernauld Kia) Even told me that I could shop around and try to find another non Arnold Clark Kia dealer to carry out work. Great when buying but then it's a couldn't care less attitude. Avoid at all costs.”
“Purchased a Mercedes A-class. Sat Nav removed & only 1 key. Messed about & ended up getting rid of the car despite assurances of having the missing key replaced.
Bought another Merc. Lied to about compensating me for having to pay additional fees to keep my old car as the one I was purchasing was delayed.
Then I picked up the new car & within 24 hours was back in for repair. They'd let it out with faulty tyre & brakes needed done too.
They messed up the credit agreement. Had to sign a new one after taking delivery of the car. Wholly awful experience went to sell the car back with only 1500 miles since I'd bought it. It had dropped £8k and fictitious damage was the reasoning.
Left review on tryst pilot but Arnold Clark seem to have them removed despite being authentic.
An utterly contemptible, lying, cheating, swindling, dishonest company start to finish. Best avoided & 1 star was 1 too many.”
“God help who bought my Vauxhall grandland x 19 plate TTV nothing but stress and they did nothing if you read this get I touch I have evidence to back up my claimant the wet belt has not been done sooner er or later it will snap has cracks in it us other faults still Arnold clark not got back to me”
“Bought a 3 year old vehicle which I saw online and started complaining of faults the very next day !! I’m a vehicle technician and have been for 18 years.
Refusing to accept vehicle back !
Avoid avoid avoid”
“Absolutely no bargaining with these people,have bought cars from them for 40 years. In these hard times there’s no give at all none, they want it all. Hope people go elsewhere and they shut down ,they deserve it with their greed.”
“Purchased an Audi from Arnold Clark's Leyland Branch in October 2023 after a seemingly smooth transaction with Jamie Whittington as our sales rep. The vehicle was advertised with a 'Full Service History,' a promise that quickly evaporated once our deposit was placed.
Jamie conveniently disappeared after the sale, leaving us struggling to get any support or information. Our complaints were met with disbelief and accusations of dishonesty until a video they provided clearly mentioned the service history in the glove compartment.
Post-purchase, within 500 miles, the car exhibited a strong petrol odor and engine issues. The AA diagnosed faulty injectors covered under their 60-day warranty. This makes me question if their reluctance to provide service details was to hide existing issues.
Disappointed by the lack of support, accountability, and the questionable condition of the vehicle upon arrival. Buyer beware of promises that vanish post-sale and a lack of transparency regarding vehicle history and issues."
They may have great reviews on face to face sales but be aware if you are purchasing from them on a distance sale process that’s when all the cards will come tumbling down.
There’s more to this story I just hope this helps future buyers making more of an informed purchase decision from these snakes”
“The hyundai santa fe bought from arnold clark Glasgow has been an experience!! Have bought a number of cars from them but from their burton on trent site and never a problem, so I'm looking for said hyundai and find it on the Internet like look of it and after viewing a sent video of the car purchase it. Living in staffordshire it's sent down to Wolverhampton where on a rainy day I go to collect it it seems okay long story short it's had to have a n/s rear door resprayed and when looking at the car the following day realise the o/s front of the car has had bump which had damaged the front wing headlight and bumper and surely Glasgow must have known about these. Now with due credit to Arnold Clark all problems have been rectified but its cost me in fuel and time a trip to Wolverhampton to stafford and three run to northwich to get to this stage but now atlast happy with the car would I buy another car unseen absolutely not from arnold clarks or any other car dealer big lesson learnt would I buy another car from them possibly, but not unseen. I would like to mention at this point Graham Harrison up in Glasgow who at all stages of repairs did .exactly what he saidhewould so big thank you to him.”
“Customer service is brilliant, up until they have sold you the car. Then you will find the service department waste your time, patronise you and contradict themselves. I raised an issue with my vehicle at the Riversway branch in Preston and it took them over a month to book me in. Despite me having told them exactly what the issue was they took over 7 hours to agree that I was correct and then told me there would be nothing they could do until late January, leaving me with a defective vehicle for over 2 months. The customer service representative was extremely patronising and seemed to want to pass blame on to another member of their team, directly contradicting each other. Think seriously before using Arnold Clark, their sales team did an excellent job but the customer service is utterly shocking.”
“Purchased a nearly new car from AC a year ago, car lost power on fast lane of motorway on 27/11/23. Rang them only to be told, warranty runs out in 2 days and we can’t fit you in until mid January. Receptionist was curt and kept talking over the top of me, then my calls were ignored. What. Impounded the issue was not being supplied with owners manual, service history or warranty details.”
“Absolutely no customer service. They are not interested in providing any service.
My car has been in for repair since the end of September. I was told it would be December “worst case scenario” for it to be repaired.
I asked for an update recently and was told no timescales can be given as they have a backlog and there are cars that have been there for 6 months waiting for repairs.
When I asked what Arnold Clark were doing to address this I was told it was an internal matter and not discussed with customers.
Be very careful about using Arnold Clark. They don’t provide any customer service and if I ever get my car back I know I will never buy a car or use them for service or repairs ever again”
“Hey there Darren marsh here, got an Absolute pristine 66 plate audi A6 56k on it from CB Autos in Kirkcaldy, and Guess what my very good condition vw Passat Tech edition 2014 with 74k on which Aronld Clark offered me £4700 for Laughable I got £6650 trade in for my car just goes to show how much Arnold Clark are Robbing people on the cars they are buying and Trading in, I have bought 13 cars off Arnold Clark in a 28 year period and I am so anti Rip off Arnold Clark now will never be back please take your buisness elsewhere”
