“I had my Duster serviced and MOTd at arnold clarks at scott lane Wigan yesterday. The lead up to the service and MOT was a disaster. I phoned them previously on 3/5/2024 then I visited there and tried to book my duster in 27 days before it was due. I was told that the earliest date was 5/6/2024 which meant I couldn't legally use my duster for almost a week so thanks Arnold clark for forcing me to walk everywhere It's not like I was a new customer there' I have been buying used and new cars from this dealership for almost 20 years. The young woman who dealt with me was lovely and helpful and credit to her up to the point where I told her about me being off the road because of them. She said yes it's because of covid? What? that was 5 years ago? Yes but people took advantage of the six months extension on their vehicles MOT and that's thrown us out. so next time you might be better off booking 2 months in advance, she halted the discussion there and bombarded me as to how important it was that i give a feedback rating of no less than 5 as it wouldn't give her a smiley face. What has the world come to when this poor lady has to grovel to customers for good feedback. I could go on and on but will cease here. I am disgusted with the system that badly effects me and this poor young woman.”
“Offered me £4000 less for my car, than they were selling the exact same car, with twice the mileage for. My car is in a1 condition. I know they need to make money, but that's a joke. Think I may try.Motorpoint.”
“Been a valuable customer since the 80s bought over 30 cars and vans over the years (dad son and daughter )Had to trade in a car last year from them as was too much to repair cutting my agreement short putting more negative equity onto another car . then Was Sold a second faulty car complete engine failure this time . Left me with 3 years of finance still to pay of £11000 and repairs costing £8000 to fix. they repriced it for reconditioned parts down to £5000 only giving me 10 months to pay it on there payment plan . Was left with no curtsey car for weeks and no attempt to get me one despite asking for weeks about one while my car sat in there workshop . Having to always chase them up to find out answers and what’s going on looking for options on how to deal with this. but getting no where they say they were helping but they kept fobbing me off. Was told not there problem. The attitude on some of them they couldn’t care less promised to phone me back then going away on days off and holidays so nobody was there to help me having to wait til they came back . Customer services no good either didn’t want to know. had to hire a vehicle costing £300 a week just so I could get to my work . Sold a warranty £400 that wouldn’t have covered all repair costs and sold a service plan £400 with no reminders as they had a technical issue , missed my first service due to no reminders so warranty was invalid . passing me from pillar to post nobody wanting to deal with it not wanting to take my calls . I was told to get a bank loan or a credit card to pay for repairs or remove my car from there premises which meant I would had to pay more money to get it recovered . There good at selling you and taken your money but there after care is shocking soon as anything goes wrong they don’t want to know. My fault all the time. Maybe they shouldn’t have sold me 2 duff cars in the first place.
I spoke to independent mechanics and a specialist engineer who all told me that for damages that high couldn’t have just happened like that within a year of owning the car. You assume that when buying a car from them they will thoroughly check it and repair it for you before you take it away . The managers lie and hide information as later on I found out that they don’t give it a full service before I bought it but only a oil change a basic quick check over just enough for me to take it away. Left me in financial difficulties. Long as they get a sale that’s all that matters.”
“NOT AS DESCRIBED- misled into 4 hours of travel and a credit check!
Upon placing deposit on this vehicle I spoke to representatives including Tony from your Aberdeen Mazda branch. They provided a video of the car. I asked if they could view and confirm the condition of the paint/ bodywork due to 4 hour round trip to come to the branch and distance at which video was recorded. I was advised the car was in excellent condition. I arrived at the branch on Friday 10/05/24 to complete the purchase having completed the credit application based on the description provided and found-- Drivers side rear bumper poor spray job with visible drip marks and over spray. Over 20cm x 10cm wide. - Drivers side rear door inside frame clearly resprayed and poorly finished. Almost whole length of where door meets rear 3/4 panel.- Drivers door sill area lacquer peeling off. Over 10cm wide.- Drivers side boot lid out of alignment and rubbing on rear bumper removing/ marking paint. - Condensation inside both rear lights. - Passenger rear 3 quarter C pillar ~4mm proud of body. - Clearly visible chips on passenger side rear door sill. - Rear spoiler lacquer on front edge peeled/ faded. Rear spoiler adhesive loose on both sides.This cost me ~£100 to find out the excellent condition car was far from it. Furthermore, a hard credit search was carried out on basis of the supposed condition.
I was contacted by their customer service team who said it was up to me to ask for more information/ pictures before travelling. I explained that I did. The advisor told me Arnold Clark take no responsibility for the incorrect advice.
I’ve now had to request call recordings to support escalating this further. The customer service advisor did not issue a deadlock notice/ detailing the ombudsman either.
Be very, very careful as Arnold Clark cannot be trusted to accurately describe their cars!”
“I have been with Arnold Clarke for over 7 years and have never being over enthralled by their service after the initial buying - all very helpful and pleasant. Service plan and all - I have a service plan and I am currently trying to book my car in for a service and MOT - I have previously had them pick up my car from my workplace or home to be told that this is no longer available as they have changed the radius to within 5 miles. the nearest appointment is 22nd June for a Saturday and this is for the MOT and then I have to take it back to get the service done in July Saturday 13th- again more inconvenience and when trying to get answers you are just repeatedly told the same thing over and again. I was then put on hold and told to stay on the line - I did but then the receptionist from the showroom said they could not connect. Very pleasant and took my details for someone to call me back. Not sure what happened to operator who told me to stay on the line.”
“I think you re not sorry about bad review as the customers service doesnt do anythink for that. We bought citroen car less then 1 year ago. something wrong but the garage is busy. we can t use the car. appointment in 1 month,no courtesy car. We have kids. We have only 1 car.sorry no reach enough to buy 2 cars....but maybe broken as well. so just waiting. you look like dont care. thank you for that 😠”
“Warranty Con I enquired about a car at Mazda Kirkcaldy asking about an CX30 21 plate today was told I'd get a 3 month warranty But this car was advertised on the Mazda approved used car website and is offered with a unlimited mileage 12 month warranty along with drive away insurance among other things But Arnold Shark sorry Clark not offering this warranty Doing customers out of what they are entitled too”
“Terrible customer services. Miss sold on paying extra to go to them for any breaks on the car and MOT. Been without a car for a month, still with no MOT or it being fixed. Asked for a replacement after being without so long. Good customer service would help you with that. Not these guys. All "booked up" or you have to pay. People on the phone and emails are rude, not sympathetic to your situation. Have reported them to trading standards and insolvency.”
“I am writing to express my deep disappointment and frustration with the service provided by Arnold Clark Garage in Doncaster. On March 8th, I entrusted my car for repair of the catalytic converter, front and back discs, and pads. However, the outcome of this service has left me utterly dissatisfied and concerned for my safety and that of my family.
Since the repairs, my car has exhibited several alarming issues that were not present before. The steering wheel shakes violently when the car reaches 60mph, a problem that was nonexistent prior to the repair. Additionally, there are serious concerns with the gearbox, as it fails to engage properly, resulting in erratic acceleration and gear recognition issues. Furthermore, the car emits smoke from the exhaust after just 40 minutes of driving on the motorway, indicating significant mechanical faults.
Despite my repeated attempts to address these issues with the garage, including multiple returns for further inspection and repair, the problems persist. On one occasion, we experienced a complete clutch failure while driving on the motorway, leaving my family, including four children and two deaf parents, stranded at a service station for over five hours. This ordeal not only endangered our safety but also caused significant distress and inconvenience.
Furthermore, I am deeply dismayed by the lack of accountability and professionalism displayed by the garage staff. Despite our clear descriptions of the problems encountered and our concerns for safety, the garage dismissed our complaints and attempted to attribute the issues to unrelated mechanical components, ultimately resulting in exorbitant repair costs totaling nearly £2000.
This entire experience has been nothing short of a nightmare, and I am appalled by the negligence and incompetence demonstrated by Arnold Clark Garage in Doncaster. I urge you to take immediate action to rectify this situation and ensure that no other customers endure similar ordeals in the future. Additionally, I request a full refund for the faulty repairs and reimbursement for the expenses incurred as a result of the garage's negligence.
In conclusion, I cannot in good conscience recommend Arnold Clark Garage in Doncaster to anyone seeking automotive services. The disregard for customer safety and satisfaction displayed by this establishment is unacceptable, and I implore you to reconsider your business practices to prevent further harm to unsuspecting customers.”
“Unfortunately a terrible experience. Vehicle booked in for service and warranty fault. Vehicle returned with damaged bodywork and no evidence of attempt to repair fault. Branch response to complaint - 'our CCTV doesn't work so we won't take responsibility'!”
“Had my car in for MOT and service ba k in February. MOT advisories along with a quote in the region of £500 to £700 for both rear bushes and to secure a heat sheild. Due to the costs, I looked locally to try to find something more affordable. Just taken the car to a reputable local garage to be told the bushes are fine and they secured the heat shield in mere minutes. Was there about 10 minutes all in. Disappointed as a loyal customer to feel like I could have paid out for unnecessary repairs.”
“Don't buy a car from Arnold Clark. I bought one recently, as soon as I drove out of the forcourt, the engine warning light came on. I was told I'd get a full refund, after leaving the car with the garage, I was told the next day they wouldn't accept the car back. After having the car for 30 days, I experience the engine warning light on AGAIN!! Took it to an independent garage which they confirmed and did a report showing the engine warning light still on, and noticed an oil leak, issues with the steering rack and other minor problems. Arnold Clark have accepted these faults but still won't give me a full refund although I have rights if the car is faulty within 30 days. The Manager at Arnold Clark Stretford and Customers Services have been rude, dismissive, not listening to what I have to say!! Its shocking how I've been treated and am still fighting for a full refund. Considering this is a main dealer and I wanted extra security when purchasing a car, it hasn't worked out I don't have any faith in a main dealer now.”
“Well where ro start the fact we were mis sold a car being told the paint work was pristine but when it arrived from Huddersfield there are chips and scratches everywhere. No tyre repair kit no spread tyre the towing eye has been removed the tyres have chunks out it. We were told the car would be transported up and it was drive adding 200 + miles on the clock the manager Sonny at Huddersfield stating david apologised for saying that the car was pristine as if that make a difference him refusing to properly repair the car the tyres were not replaced the head of business stuart copeland not replying to any email however we have heard that he is not great to deal with which I am surprised t considering his position in the company. When we asked for a refund being told we can't it's against company policy its against policy to fix the paint the properly it really doesn't show a good picture of arnold clark as a company also missing buttons and loose buttons from the inside . As it's arnold clarks policy to not help in any way it is my policy to name every one of these unhelpful arrogant workers at arnold clark Huddersfield on social media I will tag and clark in it so you can have a watch and see the comments you might need to tell the staff at this place as I will be using full names! This will be true facts only nothing else so if thus Brancepeth have nothing to hide and are happy with the service they have provided they they should be over the moon with the review”
“I brought a vauxhall meriva in March 2022 ,within a week it had a electrical problems with a code 68 fault, it was returned to arnold clark which they kept for 3 weeks .I was told this problem was intermittent, we have been plague with this fault for 2 years now ,so I decided to mot and service to sell it ,only to find the mileage was tampered with in 2015 ,so arnold clark illegal sold me a car that as been clocked, I have contacted them but with over two weeks with no response, and it's illegal to sell the car myself
.so my next port of call is trading standards, don't get stung like I did ,I feel scammed and have a worthless car I can't sell”
“Shocking shocking shocking shocking. What else can I say oh yea shocking. Many many issues with My car from day 1 possible 7 or 8 visits on different issues. Over a few month. They put a oart on my car that didn't need it then 14 months later that part failed bottom suspension arm . Obviously I got it fixed at my local garage across from where I work . Rang Doncaster up n he said he would try get intouch with warranty to see if get money back on new part as only done 10k since getting it. To be told no can do . They don't want to know you once they get your money n signed on the .... line. I put a complaint in to the head office to be told I have an attitude problem. Please keep away from any arnald clark”
“One Star too many... My sister passed away in January and I was left to deal with here estate and from the sale of her car then pay for her funeral. Arnold Clark is quite close to me so I went there to enquire about on them buying it. I thought it strange but when speaking to Kieran who dealt with such transactions was met with an indifference and seemed he had no desire to process the deal due to there being no Will, . I shrugged this off and persevered and he then asked for my solicitor to contact him with the details I needed, I duly did so. I have no idea what happens behind the scenes or what the processes are.... so I waited for contact. I was grieving ,had health issues and was coming under pressure from several angles, I was totally stressed out. Weeks went by and there was still no word so I phoned them , they said that the details had timed out and I would have to start again....no mention of why they had not contacted me. In the mean time the value of the cad dropped by over a thousand pounds, this due to the MOT expiring. They car had only travelled 1 mile since the previous MOT and this is not taken into account. I am now wondering if the costs of the funeral and the solicitors fees will be covered. I put my trust in others and they let me down, I am still trying to go ahead and no-one has contacted me yet...so I will have to chase them up again and in the mean-time the price can drop again. Their office is in Armadale West Lothian”
“My daughter bought a car from Arnold Clark in Aberdeen, 3000 more than the market value we have since discovered, 7 months later it needs a fortune spent on it to make it road worthy. Emailing and phoning constantly to no avail. Disgusting 🙄”
“We went looking for a new motobility car was told to take a seat and someone would be there, we sat for a while coffee machine next to us, didn't even get offered a cup while we sat and waited on the sales person after about 25 minutes we walked out and gave them a wee tip on how to treat prospective customers, there loss.”
“Bought a 2 year old hyundai kona mhev with just under 3000 miles on it. 76 days later the car stalled/shut down at 55mph on a busy dual carriageway with my kids on board. Called the branch, Hamilton road Vauxhall who told me to take it to my nearest hyundai garage (parks ek). Parks have advised that they car has had this major fault numerous times & was repaired by the previous owner in a Shrewsbury garage. The branch are now ignoring me & hyundai are trying to resolve it. DO NOT go to Arnold clark. This happened to me with a previous nearly new car from Alexandra parade Arnold clark & the car needed a new engine. The buy lemons & sell them to people then do not care! Greedy corrupt mob!”
