Artizan Coffee Company Reviews

Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.62

4.6 Rating 2,190 Reviews

91 %

of reviewers recommend Artizan Coffee Company

4.6

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was on November 24th and got the UPS tracking number but still hasn’t been picked up yet. Why is it taking so long?!”

Helpful Report

Posted 4 months ago

“09-05-2024 Ordered and paid in full for the roasted bean color degree analyzer 3 days ago, when they showed the item to be in stock on their website. Did not receive any shipment information from Artizan Coffee. When I inquired about the status of my order and its shipment, someone by the name of "Lovely" without any explanation just canceled my purchase and decided to refund and credit back the paid amount. Just like that. Very inconsiderate and untrustable. It was a disappointing experience this time around, as their returning customer. I reached out to Julio, at Artizan Coffee as his contact name and email address was listed on the factory (located in Taiwan) list of distributors for US market in Florida. I am not sure if he is the owner of Artizan coffee or what position he holds in that company, but he also failed to respond to my email as well. When I did an inquiry so he could look into the matter ( order # 93366) and reported this matter. Again, very disappointed and total waste of time and energy. Under current circumstances other distributors should be considered due to their poor service and no follow-ups. For this transaction and at this time, I give them a 0 out of 10. Period! M. Oskoui”

Helpful Report

Posted 7 months ago

Dear Mr Oskoui You asked to be refunded if the item was not shipped within 48 hours after purchase therefore we fulfilled your request. We issued a full refund because the item could not be shipped within 48 hours after purchase... as per your request on 9/4. Regards, Artizan Coffee Company

Posted 7 months ago

“Company did not deliver the product. Now they expect me to pay $250 to have it shipped again. The worst customer service and treatment I have ever received!!”

Helpful Report

Posted 9 months ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. According to UPS tracking 1ZY847R74230347419, delivery was attempted three times, and after the third attempt, the package was sent back to the manufacturer. We understand how frustrating this situation must be and await an update from Breville on the status of your package. Our policy requires a reshipping fee due to the return of the package to the manufacturer. We understand this may be disappointing, and we are here to help in any way we can to ensure you receive your product. We genuinely value your business and are committed to assisting you through this process. Please let us know if you have any questions or need further assistance. Thank you for your patience and understanding. Best regards, Artizan Coffee Co.

Posted 9 months ago

“This was a disappointment. I did receive my coffee in a timely manner, and my order was filled correctly, but the quality of the coffee was not good. It was very watery, very poor tasting, and left a soapy aftertaste. I asked someone else to try it and they agreed. I wanted to like this so badly because I love the convenience of my Nespresso machine and hate being wasteful and contributing to landfills. This seemed like a great solution, but the taste and consistency is something I can't get past. I also don't think the FAQs are accurate, which is disappointing. There's a statement that Nespresso doesn't have organic coffee, but they do have a few options/blends that are organic. And you say they dont offer Fair Trade coffee, but they offer both Fair Trade and Rain Forest Alliance certified coffee options too. Some, not all, but it's dishonest for you to say they don't offer those.”

Helpful Report

Posted 9 months ago

“The coffee seems reasonable, but then it's packaged in the flimsiest of possible cardboard boxes for shipping with absolutely no protection, and when it inevitably gets damaged there is no way to reach them on amazon and they refuse all returns, and the customer service through their web site ignores you. It's too bad, we would have been lifetime customers, but their incredibly poor customer relations has completely turned us off.”

Helpful Report

Posted 10 months ago

“I'm feeling let down by Artizan Coffee due to recent changes in quality. The new branding and emphasis on environmental friendliness seem more like cost-saving measures rather than genuine improvements. The coffee's flavor has noticeably decreased, and the packaging is so flimsy that my recent order arrived with opened boxes and mixed-up pods. Customer service has also taken a hit, giving the impression that they're prioritizing cutting costs over customer satisfaction after building a reputation for quality.”

Helpful Report

Posted 10 months ago

“We ordered a set package [four different coffees, two boxes of each -- with 8 pods per box, total 64]. We tried each of the 4 flavors but we really did not like the taste. Our expectation was that while we were stuck with the opened boxes, we could return the 4 unopened boxes [32 pods] to Artizan for a refund. However Artizan does not provide refunds for unopened boxes of pods. In our opinion, the flavor descriptions are inaccurate/misleading and the customer has no recourse.”

Helpful Report

Posted 11 months ago

“I was initially drawn to Artizan's espresso due to its organic, fair trade, and compostable qualities, hoping it would become my new favorite. However, after trying several varieties of both regular and decaf, I was deeply disappointed. The espresso consistently lacked depth and flavor, leaving it watery and practically undrinkable. I reached out to their customer service team seeking a refund and to return the unused portion of my order, but unfortunately, they were unhelpful and provided no viable solutions. In comparison to other espresso brands I've tried, Artizan fell far short in both taste and customer service. For these reasons, I cannot recommend their espresso to others and will not be buying from them again myself.”

Helpful Report

Posted 11 months ago

“I called you and emailed IMMEDIATELY after placing my order - because I saw that you had an automatic address which is invalid. No one ever got back to me, so I will never get my coffee. A waste of time and $$$.”

Helpful Report

Posted 1 year ago

“Bought ORGANIC BRAZIL - NOSSA SENHORA DE FATIMA - ESTATE. Not sure if it was the roasting, the age of the beans, or something else, but it was not drinkable. In addition to its bitter or acrid taste, it left a wholly unpleasant aftertaste that lingered. I emptied the grinder and just threw out the two-pound bag.”

Helpful Report

Posted 1 year ago

“Coffee sucks. The company doesn't stand behind their product or value their customers. Definitely won't be ordering again.”

Helpful Report

Posted 1 year ago

“It's nice that it's organic coffee in compostable pods but the coffee tastes terrible. Tried the single origin pods from Colombia and Guatemala and the coffee tasted weak and watered down and lacking flavour. Will not buy again.”

Helpful Report

Posted 1 year ago

“The espresso tastes like mold and it is disgusting. They have a no refund policy. Beware.”

Artizan Coffee Company 1 star review on 25th October 2023

Helpful Report

Posted 1 year ago

Thanks for your reviews and we are sorry you did not like the taste of our coffee. We are in fact one of only a handful of companies that test our coffee for mold. In addition to our USDA organic certificate, you may request a Certificate of Analysis by emailing us at hello@artizancoffee.com. And yes, we have a no-refund policy for food items, which is clearly stated on our return policy: https://www.artizancoffee.com/return-policy Regards, Artizan Coffee Co.

Posted 1 year ago

“I sent the below email a week and a half ago regarding Artizan Lungo capsules. To date, still no response from Artizan: I suspect you’ve received other complaints about your pods recently. For the past few months we’ve occasionally received a box of pods in which the water cannot flow through. This failure seems to have become more prevalent. We are getting more pods that do not work, than those that do. We have two machines. An older original Nespresso machine and a new Ninja that uses the original Nespresso pods. The water barely drips through on the older Nespresso, but eventually makes a cup. On the Ninja however, we get an error message that says, “Add water” and end up wasting the pod. At 80 cents a pod, we cannot continue to waste them. Both machines are making nice sized holes in the backs of the used pods, so it seems the issue may be the mesh on the front. Please advise if you are aware of the issue and are in process of correcting the problem. If not, we will have to stop purchasing your product as it’s too expensive to waste. Thank you in advance for a response.”

Helpful Report

Posted 1 year ago

Dear Wendy We sincerely apologize for the delayed response and any challenges you've encountered using our Lungo capsules. Our understanding about the Ninja machine is that it is designed to be compatible with capsules made with aluminum lids only. Our capsules do not contain any aluminum whatsoever therefore, the Ninja machine is not compatible with our capsules. As per the Faq page on our website, Artizan capsules are specifically designed to work in the following Nespresso Original machines: Delonghi C190, D290, Citiz, CitiZ&Milk, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Lattissima One, Pixie, KitchenAid, Prodigio, Expert, Essenza Mini, Creatista, Creatista Uno, and Creatista Plus. If you have any further questions or require additional support, please don't hesitate to contact our customer support at hello@artizancoffee.com Best regards, Customer Support Team, Artizan

Posted 1 year ago

“I received the wrong flavor, chatted with a representative and was denied exchanging the capsules for the correct flavor. Will never order from them again.”

Helpful Report

Posted 1 year ago

Hello Cheryl, Thanks for the review. To clarify, you received exactly what you ordered. If we had made a mistake in fulfilling your order we would have sent a replacement. Regards, Artizan Coffee Co.

Posted 1 year ago

“Extremely low quality coffee. Undrinkable, i would say. I regret buying +50 to get free delivery.”

Helpful Report

Posted 1 year ago

“I had ordered, on line, 7 sleeves of pods for Nespresso machine. The very next day i was informed by Nespresso personnel that your pods will ruin the programming of my machine and not to use it. I assumed it was just a ‘bad mouthing’ the competition remark so i called your office to verify. Your personnel confirmed that it will not work on my machine. This was verified after they got my serial number of the nespresso machine and a photo of it. Your personnel confirmed that the delonghi lattisma machine is the only machine that it will not work with. They would not cancel the order and told me to refuse the package and not to take delivery. Unfortunately the ups person left it on my front door w/o informing me. It took (one named Hans in your org) to tell me he cannot help me and refused to accept return. I have not opened the package and is in its original box and completely sealed. On a follow up call i asked for you and i was on hold for about 45 mins and nobody came to the phone. As sich i am disputing your charge and i want to accuse you of FALSE ADVERTISING. Your message clearly states that your pods are compatible with the Nespresso machine.”

Helpful Report

Posted 1 year ago

Dear Azun Thanks for your feedback. Our capsules are compatible with all Nespresso original machines including the Delonghi Lattisma. As per our FAQ page: www.artizancoffee.com/faq WHICH NESPRESSO MACHINES WILL ARTIZAN CAPSULES WORK WITH? Artizan capsules are specifically designed to work in the following Nespresso OriginalLine coffee machines: Delonghi C190, D290, Citiz, CitiZ&Milk, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Lattissima One, Pixie, KitchenAid, Prodigio, Expert, Essenza Mini, Creatista, Creatista Uno, and Creatista Plus. Unfortunately, we do not accept returns on food items. Per our return policy: www.artizancoffee.com/return-policy CONSUMABLES POLICY: ALL SALES ARE FINAL As per our return policy, Artizan Coffee does not offer exchanges, returns or refunds of any kind on any food products offered for sale on our website or on any third-party marketplace. Due to quality control and food safety issues, we are unable to accept returns or issue refunds on any consumable items including but not limited to whole/ground coffee, pods, and capsules. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands. Regards, Artizan Coffee Co.

Posted 1 year ago

“Too late. I haven't received this yet”

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Posted 1 year ago

“So ordered coffee on Sunday it should have shipped on Monday or tuesday and as of Wednesday it still hadn't been shipped a week later still nothing. I was told that it would go out expedited mail never did. Horrible service. Cant recommend.”

Artizan Coffee Company 1 star review on 6th April 2023

Helpful Report

Posted 2 years ago

Thanks for reaching out. Your order on Monday 27th was shipped on Wednesday, March 30th. The 2-day turnaround time is within the 1-3 day promise on our shipping policy page. According to UPS tracking, your package has been delayed due to weather-related issues which unfortunately are out of our control. Your package is scheduled for delivery tomorrow. Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 7200 NW 7th Ave. Suite #1 Miami, FL 33150 Toll-Free (800) 280-2698

Posted 2 years ago

“I didnt get my package at all”

Helpful Report

Posted 2 years ago

Joe, Thanks for your review. Your package is out for delivery today. Please check the tracking number we provided when your order shipped.

Posted 2 years ago

Artizan Coffee Company is rated 4.6 based on 2,190 reviews