Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.92

1.9 Rating 306 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Awful ridiculous system now when CollectIng in store! Waited at tills in clothing department of local store to be told ( once the staff had finished their conversation about last nights fireworks) music and entertainment ? Advised it’s clothing I was collecting to have music and entertainment is where you collect them now advised? So off I trundle back downstairs to collect! Back upstairs to try on - changing rooms closed and no staff about now! So took them home fuming - will have to return another day for refund if they don’t fit costing me time and money getting to my not so local local store - fuming will never order again”

Helpful Report

Posted 6 years ago

“The order was "lost" between the warehouse and courier but tracking always said IN TRANSIT. It was only when I contacted customer service that they worked out that the order had gone missing. I'm not sure they would been aware of the problem if I hadn't queried the late delivery. The replacement order, with one item unavailable, was sent by a different courier but did not reach me on the promised delivery date, so I had to cancel. I would not recommend using and paying for delivery. Collect in store is the only option.”

Helpful Report

Posted 6 years ago

“In the Mid-August ASDA George delivered a Baby High Chair that I never ordered. Obviously the person who ordered does not exist (at least live) at my house. I contacted ASDA George Customer Services 3 times to remove this large parcel from my house. But ASDA George stated that I must maintain this parcel until ASDA George tells me what to do because the person who actually ordered this (i.e. ASDA George's customer) had not yet contacted ASDA George to search a missing parcel. I think that is their own problem and not mine. The customer services told me not to dispose or damage until ASDA George contacts me to tell me what to do. Why should I legally keep and maintain the parcel in my lounge for an indefinite term? What kind of legal right does ASDA George force me to provide free storage / warehousing services to ASDA George? I have a law degree and believe the legal ground ASDA George claims is actually very weak if not none. This is just insane.”

Helpful Report

Posted 6 years ago

“Delivery guy complete joke never came to pick up big parcel 5 times after using all my talk time arranging pick ups that failed I gave up and spent money on a taxi to return item wont be ordering again online from george”

Helpful Report

Posted 6 years ago

“Never got my delivery. They contacted me once, said we are looking on it. Then i sent a few emails trying to get an answer of what will happen, they never answered back. It's been a month since my order. This was my first experience with this company and of course i can't trust them again.”

Helpful Report

Posted 6 years ago

“I received a large parcel (High Baby Chair) in the Mid-August, which I did not order. The person who purchased does not exist in my house, but apparently that person erroneously indicated my house number. I have called ASDA George 3 times since to request a removal and pick-up of what I did not order. However, ASDA George insisted that the person who placed the order should first contact ASDA, then ASDA will contact me to arrange the removal. I told ASDA that the large item occupies my lounge for weeks. They responded that they could do nothing about my situation. Now it's the Mid-October. The large parcel still remains in my lounge and becomes the subject of jokes of my visiting neighbours, family and friends asking it is for my grandchild. According to ASDA, I am not allowed to use or dispose of this item. I am stranded in their malfunctioning customer services.”

Helpful Report

Posted 6 years ago

“Will never order from George again as they use Yodel - shocking. Have wasted my day off waiting in for a delivery which i paid £4.50 to specify day waste of time. I planned to let my grand daughters play with the kitchen tomorrow - not happening as they cant specify when its coming. People work shifts!!!! Lady on customer services couldn't put me through to complaints!!”

Helpful Report

Posted 6 years ago

“terrible customer service.went to large store in Workington shopping with my daughter. Wanted to buy grey knee socks for school the girl on George was on her mobile phone when I asked politely where knee socks would be she put her hand over the phone and said we don't sell them . I got my groceries and was telling checkout girl did not sell knee socks she shouted for another girl who took me right to knee socks terrible won't buy from George again need a good shake up or train staff better”

Helpful Report

Posted 6 years ago

“Absolutely terrible service - been nothing but a pain since I placed the order online... they informed me that my parcel would arrive in a couple of days, yet it hadn't even been sent to the courier on the day I was meant to receive it so I contacted them and was told it was a 'delivery network error' and since they didn't provide a solution, I had to cancel the order and reorder it myself. Once I went to reorder the item was back to full price (despite me paying the reduced price originally), since then I have been on the phone to George a countless amount of times trying to explain I was owed a refund. They didn't seem bothered in the slightest, will not be ordering again!!”

Helpful Report

Posted 6 years ago

“Lost a parcel but didn’t tell me despite me visiting the store three times and calling twice to chase it up.. weeks later I got a refund as all the items were out of stock. Lots of messing about for eventually nothing!”

Helpful Report

Posted 6 years ago

“We paid for next day delivery. The item was supposed to arrive between 7am and 9pm. Still no sign of the item. Contacted customer services to query where the item was as the yodal app was saying they hadn't received it. Very unhelpful call centre with poor spoken English to add to the frustration. The outcome is that we have just found out by phoning them for the fourth time that it will not be delivered today nor can they advise us when it will be delivered. What type of service is this George Asda?”

Helpful Report

Posted 6 years ago

“Appalling customer service. Why am I speaking to a lady in the Phillipines!!! She was trying her best to understand the situation, but couldn't! This is terrible. My parcel has been signed for by someone (not me!) and they can't tell me why? No more George at Asda for me!!!”

Helpful Report

Posted 6 years ago

“The first time I ordered the items were supposed to be in store for 1pm on a Sunday. They didn't turn up until around 2.30pm. The second time I ordered the items did not turn up at all. Then when I called they told me my items went missing in transit. I asked them to reorder for me as I needed these items and they said they could not. I will never use these again. Very very poor service.”

Helpful Report

Posted 6 years ago

“poor customer service. items poorly packaged got damaged,bad customer service”

Helpful Report

Posted 6 years ago

“Ordered clothing on line , picked the date for collection, went to collect a day later than planned and told items not in store still in transit. Now have to return to collect items. Definitely won’t order on line again . It’s a thirty mile round trip x 2! That’s poor service”

Helpful Report

Posted 6 years ago

“ordered a kimono on 9th august and still has not arrived! called customer services after 20 mins on hold the answer was ' parcel is lost' we will try and locate it and hopefully should arrive sometime soon! what a joke . Useless customer services, company and courier- do your self a favour and don't order anything from them save your self the hassle”

Helpful Report

Posted 6 years ago

“Shocking customer service Items not in stock but they dont inform you until you ring up to enquire. No apology as its just their system. its how it is. oh and the foreign call centre with their poor grasp of English is just as infuriating.”

Helpful Report

Posted 6 years ago

“first delivery and 3 bottles of vodka ordered but only one delivered not a good experience doubt i will use them again!”

Helpful Report

Posted 6 years ago

“Roslyn on click and collect department in Clayton green was lovely being to end. I helped me order a playsuit that was available in my size in-store. She talked me through the process and how it worked and when I came to collect my item tonight she even recognise me and made sure I was happy with my item, wishing me a lovely weekend. THANK YOU ROSLYN for all your help!!”

Helpful Report

Posted 6 years ago

“Very fast and efficient delivery. Staff very helpful. Item is exactly what i ordered.”

Helpful Report

Posted 6 years ago

Asda George is rated 1.9 based on 306 reviews