Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.91

1.9 Rating 316 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

Write Your review

Tell us how Asda George made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vacuum ordered.was sent inferior item to one advertised and pictured . Waited over a month for refund then after waiting 45 minutes on their complaint line was asked to re supply receipt before they refunded the £279 pound so about 6 weeks wait for the money to be back in your bank for refund .”

Helpful Report

Posted 1 year ago

“Only half my order arrived. Customer services are a joke.!! No email no contact form and trying for 4 days to get through on the phones only to hear the same message. So in all honesty Asda have stolen my item and money. Absolutely fuming that they do not give a dam.”

Helpful Report

Posted 1 year ago

“Only recieved part of my order,had email in August to say it was delayed,nothing since,if i cannot get items i would like a refund,i have tried to get through to customer service,but waited 30 minutes still no answer,very dissapointed.”

Helpful Report

Posted 1 year ago

“Ordered dinner set. Got email confirming date to collect from store followed by email saying order delayed. Customer service said would refund when I heard nothing further. Refund never received store couldn't help now Asda have my money I have no goods. Worst service ever AVOID”

Helpful Report

Posted 1 year ago

“Avoid!! Ordered a toaster and kettle paid for delivery and over a week later I’m still waiting and had £5 refunded! Customer services are always busy and never answer their phone . The website is for grocery deliveries- never again will I order!! I can’t even get to organise a refund!!!”

Helpful Report

Posted 1 year ago

“Ordered a birthday gift to be delivered on 29th August and on the morning it is due, they email saying it won't arrive on time and will take upto 3 days. Very poor service and now i've missed the birthday too.”

Helpful Report

Posted 1 year ago

“Horrible experience! Don't buy from them. My daughter was devastated as she couldn't sleep on her bed because of stupid George!”

Helpful Report

Posted 1 year ago

“2 click and collect orders in past couple of weeks and they have both been damaged. And then having the inconvenience of returning to store to return. Not same quality and care as it used to be.”

Helpful Report

Posted 1 year ago

“Sadly the quality of Asda clothes has really deteriorated. Horrible materials, no shape, they all look really cheap. As a previous reviewer mentioned, at one time you would see several items that you liked, sadly not now. Oddly the range of children's clothing is very good. What has happened Asda? I no longer shop with you for clothes.”

Helpful Report

Posted 1 year ago

“Its when you get a text or email saying your email would be delivered that day then when it doesn't arrive you call the customer call centre and explain your problem they say your order as a certain date for delivery so you need to wait until then for delivery I then said to the woman that I had received a text and email saying the order was to be delivered that day but for some reason that went straight over her head or just didn't or couldn't answer my question All I have got to say is stop sending emails and texts saying your going to deliver on a certain day and you don't because most of the time the delivery company hasn't even received it from Asda george”

Helpful Report

Posted 1 year ago

“Asda grocery delivery excellent, been a customer for 3 years would give them a 5 star rating spending an average of £500 a month.Decided to give george a try as I urgently needed a microwave and expected the same exceptional standard of delivdry.DISASTER !!! Delivery due on the 28th of July.No time given.Stayed at home dreaming of my next microwave meal,nightmare mid afternoon notification delivery would be between 6pm and 8pm.In the meantime a perfect 5 star delivery by Asda groceries.Plans cancelled for evening in order to accept delivery.At about 6 was notified delivery waz 17 stops away,later at about 8 notified 7 stops away.21.55 notification to say there has been a problem with your order jt will arrive in the next 3 days.One star, first order with george ,their reviews are definitely up to Asda standards.As a protest I might. stop using Asda superb standard of grocery deliveries for a few months to see if they can improve the delivery standards of their microwave delivery standards.Food for thought !!”

Helpful Report

Posted 1 year ago

“Item received was damaged, contacted Customer Services, had a job to understand agent because of a very strong foreign accent. CS arrange for a collect by courier the next day, driver took parcel, never gave me a receipt for it so had to take photographic evidence that the parcel had gone. Applied for refund, no information from George, refunded to Paypal. Ordered a replacement item to collect from store instead of delivery, went to collect the following day after notification that item was ready for collection, when I arrived for collection was initially told it had been collected which it hadn't, the item sat behind the security desk in the main foyer of the store where anybody could have picked it up, CS rep. in store not particularly helpful. I don't think I will be shopping with George again.”

Helpful Report

Posted 1 year ago

“Ordered garden furniture was meant to arrive 16/5 it was a no show I took the day off work I then had to chase up item as Asda didn’t bother to explain what had happened I lost 2 days wages 1 for date should of arrived and then after numerous phone calls had to take day off for item to actually be delivered it’s a massive item so couldn’t go to a neighbor or anything. Asda refunded delivery fee n that was it also holes dong line up making items really hard to put together I don’t be ordering home deliveries again the whole thing has been a nightmare and has cost me double as lost wages no good will gesture was offered 😡”

Helpful Report

Posted 1 year ago

“I would like to say a big thank you to Karen whittle for her friendly approach helping me find the perfect outfit for my 5year old grandson for his party, Excellent customer service thanks again.”

Helpful Report

Posted 1 year ago

“Bought a ladies strappy sundress, washed it on delicates before wearing it as had been on the conveyor belt, took it out of the machine and some of the seams had become holes as badly stitched in places. Have binned it!!”

Helpful Report

Posted 1 year ago

“I bought 4 bath sheets from Asda and I have washed them 3 times and still they smell so bad! I washed them in cold water when I first bought them because of a horrible smell to them but I have had to wash them twice again and still have not been able to actually use them! They stink!”

Helpful Report

Posted 1 year ago

“I never thought I would see the day when you go into Asda to buy clothes and literally can not find one decent thing, I used to spend a fortune every month and bought most of my clothes there now I hardly bother looking it is like a jumble sale of cheap and chatty rubbish, and the jeans and black work trousers are only available in a size 6 8 or 10 and if you do manage to find a real size pair they are 2 foot to long and about 2 sizes smaller than the size stated. They must notice there sales going down lots of people saying the same thing wish they would bring back decent clothing that people actually want and that actually fit true to size and stop putting out cheap horrible clothing no one wants.”

Helpful Report

Posted 2 years ago

“Shortly before Christmas I purchased a budget men's shaver on line with a delivery cost of £2.95 - It arrived in good time but to my surprise the power lead was fitted with a UK three pin plug. I immediately put it on charge and left it to do something else. Shorty after, I noticed a strange chemical smell which tuned out to be the shaver overheating to the point of being to hot to handle at which point I switched it off and repacked it. After navigating their clumsy web site I managed to arrange a return but it had to be taken back to a local store which my wife kindly agreed to do. On the site I was only given the choice of two reasons for return neither of which was ' Dangerous Fault' - because of this I was concerned that I would not be refunded for my original postage, and given the fact that the product was so dangerous I decided to write to George's Managing Director Elizabeth Evans. Now whilst I didn't expect a reply from her I thought, due to the nature of the complaint, I would at least receive an acknowledgement - no such luck, not a dicky bird. Some weeks later a message popped up in my inbox including a £4 e-voucher, whatever that is. No one at my local store and a clue what to do with it so it's useless. Not the best shopping experience.....”

Helpful Report

Posted 2 years ago

“I used to swear by George clothing, especially pjs. The pure cotton items I would purchase were always very soft and comfortable, however... Something must have gone dreadfully wrong. I did a very large order of multiple different tops, trousers and pj sets as well as some sweatshirts and bedding - all of which are not fit for purpose. I've not been able to go out due to poor health and thought ordering some new clothes to lounge in would help recovery. 😔 All of the items which came were very srachty and already had bobbles on, the sweatshirts also leave fuzz everywhere and I can't believe I wasted that much money. I can't gift the items to anyone because they touch the fabric and also fee like it isn't something they're willing to wear. I attempted to make the best of it by using fabric softener but it's done nothing at all and they feel even more bobbly. Some of the trousers are also the kind of material which doesn't let your body breathe and it suctions to your skin. 100% cotton doesn't feel like that! Nor is it my machine or the products I'm using as I've never had this issue with any other George orders. Trousers I bought from a year or two ago weren't like this. Nothing I bought previously online has been like this... I was too unwell to be able to return any of it and have been stuck with it and without the clothes needed. I wasn't able to find any comments online to see if it was just my order or if the quality of Asda products have taken a turn for the worse... But when you buy bedding, you also don't expect it to cut your skin after using it! Within a few days there were sharp bits of fabric sticking up, one of which dragged on my arm (hence how I noticed it). I've been left so upset and fed up with this order that I never want to buy from Asda again. Nearly everything is only good for landfill and now thankfully I've gotten rid of most of it. I've never gone to sleep getting stuck to the bedding because the bobbles are digging into each other as well as myself. Bobbly bedding sticking to the bobbles on my clothes and all of that sticking into my skin. I did try to make the best of it, but it was so bad that I'd rather not have the products. The entire order is supposed to be things that physically come into contact with your body. Utterly horrible! During a cost of living crisis this is really disgusting. I don't have photos or videos (you don't think of doing that when you're not well). I did try to get a photo of the sharp fabric on the bedding, but it wouldn't come out either. The main issue is that you'd know what I mean if you touched it yourself. The people who packaged the order (I'd was delivered in different stages), especially the clothing, must have touched it at some point to know the quality was poor. People buying items at home don't have that option.”

Helpful Report

Posted 2 years ago

“Ordered a set of four glasses. A box arrived with 3 glasses. The side of the box clearly states set of 3 glasses. The website shows 4 glasses and matches the description. The order email also clearly states that I ordered 4 glasses not 3. Asda make it impossible to complain. No working email address. The online complaints form is not fit for purpose and phoning them is a real test of your sanity. I tweeted them but have had no response. I already felt ripped off but the fact that you cannot complain adds insult to injury”

Helpful Report

Posted 2 years ago

Asda George is rated 1.9 based on 316 reviews