“Three times now the tyres have not arrived. Asda and their suppliers do not communicate with each other. Therefore, as a customer, you get conflicting information about your order. Suggest you go elsewhere if you prefer an easier life and a company who just does what you pay for.”
“I ordered and paid for 4 tyres from you to be fitted at Halfords Ripon Road Harrogate.
I received numerous email informing me of the booked time, however, once there, Halfords said they had no knowledge of the order and I was sent home tyreless.
I received a call from a lovely lady, who informed me that they did not have the tyres that I booked and paid for. She said I would be reimbursed. To date I haven't been.
I now receive emails asking me to review and rate the service I received....!
Please ASDA just find me 4 tyres like I ordered and inform me when you will fit them.”
“Awful experience!!!
Firstly, I received no confirmation email upon placing my order, yet money had been taken from my account. I selected a date for delivery but still had heard zero from Asda Tyres so I got in touch.
They hadn't even dispatched my order (the day before it was due) and said it would be sorted by the following week.
Annoying considering I chose a delivery date and needed the tyres urgently as a key worker. They hadn't even told me.
I, therefore, requested a refund, this was painful.
When I asked for a refund they said it would take between 5-7 working days or at worst, 14 days to clear in my bank... it took nearly 3 weeks and I had to chase them multiple times. Turns out they hadn't even processed the refund and had to do it manually (so they say).
I received my refund receipt only to find it wasn't the full amount i'd paid! So I had to chase them yet again to refund me the full amount.
All I wanted was tyres on a day I'd chosen with some communication. I received neither and then some! Just an awful and stressful experience that disrupted my key work.
Thanks for nothing Asda Tyres!!!”
“Bought 2 tyres but one developed a fault within 3 months. It was returned in March 2020 AND I AM STILL WAITING RESOLUTION. I have called Asda around 10 times only to be told they would look into it and CALL ME BACK. I am yet to receive a call back!!
Might be cheap prices but after sales is useless. I am now seeking legal advice. I refuse to believe it takes 12 weeks to examine a tyre fault corona virus or not !!!
VERY POOR SHOW ASDA”
“Very bad experience with Asda tyre.
I booked the 4 tyre change from Asda tyres and choose halford as a fitter and book the slot for 05:00 pm and thought to finish job a bit early and go and get the tyre fixed . It all sounds good so far but the journey just started.went to halford and they said they don’t take any order from 05:00pm as they close at 05:00pm so I have to go back.
I called Asda again and explained the situation they apologise and gave me the Saturday 12:00 slot and I was happy again and ignored the issue.
Went to halford again on Saturday 12.00 (16/05) and they said they did not received any notification from Asda tyres :( and I have to wait till min 04:00 hrs and I lost the will to live and came back to home.
And annoying enough they don’t have customer service open on Saturday and sundays”
“Booked and got confirmation of timings , arrive at 0755 for a 0800 appointment which was ideal as I need to go and work ( key worker). Got to Halfords auto enter and got told that they did not open for another half hour 😡 really frustrating as Halfords also had a hands off approach " nothing to do with us mate" I got told.
🚩🚩🚩🚩🚩red flags throughout avoid avoid avoid😠😠🚩🚩🚩🚩”
“⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️…
⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️!!!!! !!!!!!DO NOT USE THIS SERVICE !!!!!!!!!!!!!!! ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️
I booked time off work and I booked for 2 Pirelli tyres to be put on my car between the hours of 8 and 12 At my house on the 05/05/2020.
I got all the confirmation as usual.
By 11:00 nobody had been so I called to check everything was ok, and the lady said she would let the fitter know and be with us by 12...THIS WAS A LIE.
It got to 1:00 and I called again, only to be told “would you mind if it was tomorrow now” so I said yes I would mind, My girlfriend who’s car it is, works for the NHS and she could have been helping people in the Pandemic Covid -19 crisis!!!
I the agreed to them fitting them the next day only to called up by HALFORDS and told “ HI SIR WE CANNOT FIT THEM TODAY”!!!!
So Me and my girlfriend have now waited in 2 days for 2 tyres and nothing has been done.
The reason I wanted the mobile service is because we are in lockdown and have children present.
Not one person has rung me or sent an email but I got confirmation that they HAVE TAKEN MY MONEY!!!!
I’m so angry, it takes no effort to keep me updated so I know what’s going on.
⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ DO NOT USE ASDA MOBILE TYRE FITTING ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️”
“Booked in twice, twice got told by the fitters Asda didnt send the details properly, had to chase this up myself was told it would be the next day twice! Got told to to drive my car instead even though it has flats to an alterantive, got told I could cancel my order for over 300 but it would take 7 days for a refund??? Dont set expectations you cant fulfil. Now I've been told they dont know when they can confirm the mobile fitting. Stay away and order directly and not through Asda. Poor service although their advisors are nice people.”
“Awful customer service overall, Asda are a broker for the tyre firms but obviously don’t communicate with each other so like me you could turn up for your appointment only for the tyre shop to be closed. Cheap and unreliable 👎”
“I bought 2 tyres in November 2019. I have just discovered one tyre has a huge ‘blister’ in the sidewall. I cannot get a new tyre from Asda. I have to buy another one so that the damaged tyre can be examined. This is so bad and Unacceptable that I have to pay again for damaged goods. Any other commodity would be exchanged or refunded. NOT IMPRESSED ASDA!!! I won’t use you again.”
“Ordered 2 Michelin tyres, which were more expensive than I could have got elsewhere, but I bought them regardless because I would get a voucher for £50.
No sign of the voucher so I contacted them and their reply was that the voucher stated it was "upto £50" but I know I would have looked out for such wording, There was none.
I have no way of proving this of course since the wording/website has now gone as new offers apply. To cap it all off, I'm still waiting to receive the much reduced voucher I have been promised (6 weeks after placing order).
If there was an option for 0 stars, I would have selected it”
“Price was great, fitting center local to me were rude condescending belittling and publically humiliated me for being female and ordering the wrong tyres. Called asda tyres, told me 4 working days for a refund, called after 5 working days and told up to 7 working days , still no refund, called again and told they will message the accounts department. Follow up email 5min later telling up to a further 14 days for the refund. Completely unacceptable! More than a month for a refund, would they accept this waiting for payment.i think not!!!”
“I made the mistake of assuming a big brand like Asda would mean a simple hassle free order experience - I was wrong.
Ordered two Continental tyres for my car, DHL picked up from Asda and for some reason never delivered on the day of delivery - making me have to reschedule my service date.
Contacted Asda customer service who assured me they would be delivered. The next date came and no delivery. Contacted the customer service again who again assured me they would be delivered. No delivery.
Finally a week into it, I receive a call from DHL, who said they could not locate the item in depot and asked how they were packaged. I asked Asda Tyres to deal with DHL and they assured me they would be delivered once again.
Clearly there was a communication issue with both parties. I cancelled the order and now ASDA TYRES are BULLYING the customer by not refunding me and holding my money hostage with no delivery. Absolute dreadful form. DHL already said they can't locate the item and this their problem, not mine. Yet, Asda think it's fair to bully the customer by not refunding an item until they want to.”
“Rang up an placed the order for 13.30-14.30 for Chester, placed the order an received confirmation email. It's was 16.55 I had a missed call, I rang back but no answer, so I tried again because it wasn't 5 o'clock yet. Checked emails an the lady had just sent me an email saying they couldn't get my wheels delivered in time so could I do 5pm,which I couldn't because if I could, I'd would of chose that time to start with. I rang up the next day to find out what was going on, lady on the phone really helpful but. Told me they had double booked me and I should of been able to contact someone until half 5 at her work, but I was told it was 5pm an no answer on the phones, I cancelled my order because their seems to be 0 professionalism going on here an blatant lies to try an keep me happy, but not only that, gladly take your money knowing full well they can't comple the order. Don't go because they might be cheaper, pay a bit more an go to a well renowned company”
“What a shambles!!! Wrong tyres sent, incorrect link to tyres from google, rude customer service advisor, impossible to get a solution to problems. Still waiting for a refund!
Do not use Asda Tyres its not worth it!!”
“Placed order for 1 tyre to be fitted by mobile service on 28.01.2020. Waiting all day to receive call from fitting company and they called in after noon saying they dont have tyre available and earliest they can fit was 30.01.2020. There was no phone number to call Asda and discuss had to send email and response time was 24 hours. I was left without my car and had to cancel order and used another supplier to fit tyre.”
“I bought 2 tyres they took my money then I got an email saying they didn’t have any in stock they said they would Give me a full refund I have emailed them asking when will I get my money back and no reply so now I’m down £230 would not recommend them”
“I very, very upset.
I bay 2 Tyres pay £ 211.32
Order ref. ASD 2001492101
Order date.22/01/2020
Fitting Appointment 25/01/2020
Bridgestone TURANZA T005 225/65R17 102H
No Tyres no fitting service
Very bad ASDA services
I m sad.very,very angry 😢😢😢😢😨😤😢
O Star”
“O Star
I m very,very upset. For ASDA service
I bay 2 tyres £211.32
Order ref.ASD2001492101
Order day.22/01/2020
Fitting Appointment 25/01/2020
Home fitting
No TYRES no Fitting service
Very,very sad
😢😢😢😢😢😢😢😨😠😤”
“Payed £160 for two tyres which didn't turn up to fitters had to pay another £160 for tyres from the fitters. Cancelled for a refund and a month later it still hadn't been put in my bank. Avoid tyres stick to groceries! Actually na go to Morris ons...”
