“AVOID AVOID AVOID
Booked 4 x tyres for Monday @ 1400, tyres were never delivered with an invoicing error being blamed, was told it would be Tuesday @ 1400 an recieved booking confirmation. Tyres never turned up! After multiple calls made by me to the call centre - that is just as much use as a chocolate fire guard.....was told my tyres havd been found and delivered to a different site. Told by Jake that my tyres would be delivered for 0830 Thursday....Guess what...not delivered...rang at 1120 and was told they had till 1200 for them to be delivered.....at 1200 they hadn't been delivered.....and Jake told me that they had till 1230.....just lie after lie after lie....tyres delivered late afternoon and the fitting garage fitted them ASAP
I cant speak highly enough of F1 Autocentres....
Unable to speak to any managers / supervisors, felt like they had taken my money and just didn't care and this is from a loyal asda customer.
Took me 5 x emails to their complaints line to get a response of "you have got the tyres fitted so the complaint is solved"
ABSOLUTELY SHOCKING SAVE TIME / MONEY / ENERGY AND BOOK WITH YOUR LOCAL TURE CENTRE”
“I had booked 2 tyres replacement ,a particular size a week before.I went to the alocated tyre service on time but the service was closed.
I ring the service a couple of times but no answer.
This hapened 1day before my Europe tour.
Beeing unable to fit new tyres prior my plans.
Had hotels booked,ferry,etc.
Really disapointed.I have ended with NO tyres ,NO money back for a week + hollydat ruined.
THANK YOU ASDA FOR NOTHING.”
“Paid for tyres on Asda‘s website rang in the morning to see what time fitter was coming very unhelpful. Told me it would be between 8am and 5pm guess what? Fitter arrived at 7.50 pm in the evening.”
“I have ordered tyres from Asdatyres i choose the time slot at 11:30, got called from the garage to be fitted at 2pm , called Asda tyres JAKE who spoke to me very rude even ended the call on me, they don’t care for any costumer, so best idea not to choose them at all , they are scammers and waste of space”
“The right tyres have always gone to the right place at the right time for my appointment. The prices are great. I don't get the bad reviews here. Perhaps some fitters are better than others so chose a main dealer or reputable fitter”
“Is anyone thinking of using this shower. Avoid like the plague!
I booked a tyre change from home, as I work from home and taking time out is difficult!
Only to find out once paid that they didn't book that, instead with a garage 1-hour drive away...no notice... nothing!
only to go there to find the tyre wasn't there yet! at the appointed time!
only to ring up and be told I'd get a call back from the lady I was speaking to.
so I ask if it will be long, as I don't want to wait around... No I'll call you back within the next 15 mins.
only to have to call back 30 minutes later for them to tell me they have no idea why I don't have my tyre delivered to the garage and they have to wait for an EMAIL!!! from their supplier.
And this idiot regurgitates useless information that I don't need to know, like "I can only apologise"...or "I wouldn't have told you I'd call you back in 15 mins", "it's not our fault sometimes the suppliers take a while replying to the email".... doesn't stop you ringing me back in the allotted 15 mins to say, I can't get in touch! does it...it was everybody's fault but them!
so I drive an hour home again. They're the ones I contracted with...not their suppliers or the garage...useless!
Their solution "Oh we can refund you in full...IN 7 DAYS!!!"...so put me back to where I was yesterday before you wasted 3 hours of my life, petrol, phone calls”
“Booked and paid for 4 new tyres got a booking appointment for 29/06/2024 for 9am,got be at the centre half hour before,got to place at 40 minutes before my allocated time,place was still shut turns out they open at 9 n not 8 as asda said,waited it out dead on 9 a guy opens I drove my car in to be greeted with a very grumpy young man,explained I booked tyres and paid on line showed him ref number as asda suggest,to be told that reference don't mean anything to him n I need to come back at 10,i said no as iv been booked for 9,then i showed an email confirmation he said don't think I have the tyres I said you joking been ordered past 3 days,he went off come back I have some and i need to go and come back in an hour,not a problem but I'm not local to that area so i sat and waited on the road side,even though it states online this place offers a waiting room.guy now leaves my car to fix a puncture on someone else's car then kept leaving the car for other people who came to question for tyres eventually over an hour he gave me back my ca, the state the new tyres been left in with residue all over them not very professional looking at all.drove car home got a noise now coming from the rear off my car that I now have to get a second opinion on.safe to say I wont be coming back, I will continue with my old.garage i had used for years.bad judgement on by behalf.
Sorry asda not great for first time customer”
“Hi everyone. Stay away from Asda Tyres. They sell two , three years old tyres as new , because never been used. I bought 4 tyres, one tyre made in 2021, one in 2022 and 2 tyres made the beginning of 2023. Its a joke, the rubber is getting old like everything else. Buying new tires that are already 1-2 years old is sort of like buying food that is already near its expiration date. Plus, you run the risk of paying for old rubber. Apparently by law they can sell this tyres even up to 5 years old . Unbelievable
That was my first and the last time with them. I rather spend more and know what I'm paying for.
I DONT RECOMEND IT AT ALL COSTS.
STAY AWAY TO SAVE YOUR TIME, MONEY AND STRESS.”
“I ordered tyres on Saturday 15/06/2024 evening and booked appointment fro Monday 17/06/2024 between 14.00 and 15.00 , Drove an hour to the fitters only to ne told the tyres have NOT arrived , Called Asda Tyres to be told they will contact the supplier but they can only do this via email . . Got a call about 20 mins later to be told it was a stock issue with the supplier and tyres would not arrive till late wednesday 19/06/2024 afternoon .. no phone call or email to advised there is an issue with the tyres / stock .. Fortunately the fitter managed to get me 2 tyres from a local supplier [ cheaper than asda ] and fitted for me .. absolutely shocking service and I will NEVER USE ASDA TYRES AGAIN
Called them today only to be told my refund will take 6 working days.
3 HOURS OF MY DAY WASTED , NO COMPENSATION OFFERED
TOTALLY UNACCEPTABLE SERVICE”
“Fitter jacked my car on the sill not the jacking point. Crushed the sill causing significant damage. Asda provide no level of support nor any resolution. Go direct to local tyre companies instead.”
“Really poor service, tyre ordered but not delivered to the garage, rang up twice then cancelled, asked for a full refund, this is not actually Asda it’s a mail order company that uses the name , and I guess Asda tss as Ken a percentage.
Do not use them”
“Asda sent the wrong tyres to the fitters, only for them to discover this after waiting 45mins to have the tyres fitted. Phoned Asda and they said i would have to wait till Monday for them to get back to me (it was saturday morning). Hugely inconvenient but Asda did not seem to care and said they don't compensate for inconvenience. Cancelled order and will shop elsewhere!”
“Order placed and confirmed 4 working days prior to given appointment date and time.
Low and behold turn up to have 4 tyres replaced and fitting company have confirmation but never took delivery of tyres. Called Asda tyres after waiting 30 mins for them to open to be told sorry I will email our supplier nothing else I can do.
So after taking a half day of work at my expense a didmt get my tyres done.
The fitting company called around lunch time to let me know tyres arrived and gave me all slots they had avaliable to get them done so basically lost a full day's pay due to asda tyre no doing there job”
“Terrible and squalid tyre fitter. Knew nothing about the tyres or fitting. Very unhelpful and discourteous. Access to bay was restricted through random vehicles blocking entrance. Would not be moved when asked. Terrible experience in every way. Not good for Asda's profile.”
“Fitted 2 back tyres ( sportactive ) June 2023 for £310. Done 14000 miles then on motorway car unbalanced. Stopped to find one of them gone flat with wire out. My previous perilli tyres for same price lasted for 54000 miles. See the difference? Either the tyres from Asda tyres were very old initially or the quality they provide is worthless..never use them again..rip-offs.”
“Utterly incompetent. Send 5 tyres on 3 orders and one tyre is incorrect. Delivery driver refuses to not deliver it then Asda dont have a telephone number until you log it online via an account you don’t want and then don’t collect it and won’t let me take it to their couriers depot meaning another day or more where you have to be at the delivery address for collection. Avoid Avoid Avoid.”
“Purchased 4 tyres from Asda which included fitting at one of their chosen fitters.
Tyres fitted but one wheel was damaged. Returned to fitter to point out the damage and was laughed at and discriminated. They mentioned if I had gone direct to them, they would have given money back but as I used Asda, I’ve not even paid the correct price.
Asda customer service initially agreed with my dispute having reviewed the pictures but then later changed stance and decide to blame curb damage. The pictures of the damage clearly show fitting damage.
No mention or apologies made for the discrimination or way I was treated.
Very upset and would recommend you avoid using Asda at all costs as they do not have customers interest at heart.”
“paid via paypal, money taken from the bank account, gave them all the screnshots with transaction id etc and still claim they have not received any payment. scammers”
