Asos Reviews

Name: Asos
Rating: 3.06

3.1 Rating 2,116 Reviews

51 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.1

Based on 2,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order over a month ago and it did not arrive. Asos did not send it but did not tell me until I contacted them. They said they had issues a refund. I never recieved this refund. After Contacting asos three times I gave up.”

Helpful Report

Posted 3 years ago

“Categories Blog My Reviews My Settings Help LOG OUT Idreis Mauloodi GB For companies Your review counts! You reviewed ASOS Add photo Idreis Mauloodi 3 reviews 1 star: Bad Just now Worse service ever .I paid 9.99 for… Worse service ever .I paid 9.99 for next day delivery and dpd saying I get my order on Monday which should arrived on Saturday as they promised. It shouldn't be any other reason or bullcrap. Customer service my back side !!! Supervisor hang up me over chat and called MA !! So not only been hanged up and I still haven't received my order . It's disgusting and it's disgraceful that they handle this towards me .no number to call either to talk to mangers as Supervisor are worth that actual staff .zero point from me and I will stick that item back in the factory once I received it . I make sure I put this all over Internet for one off the manger will be able to see it for their self”

Helpful Report

Posted 3 years ago

“Absolutely shocked by how poor the customer service is now at ASOS! First of all there is only the Customer live chat option which two nights running kept me waiting 20 minutes and was laughably poor. Absolutely getting nowhere with live chat and found an email address but got a message back saying this is apparently now unattended 🤦‍♀️. Made an order yesterday and bought years premium delivery subscription. Got the email confirming premium delivery and made a second order. I didn’t realise until after the order that I had been still charged another premium delivery charge on second order. Went on the really poor chat service yesterday and after 20minutes waiting was informed ‘can’t deal with it as it needs 24 hours to show up but don’t worry with the chat reference no I gave you, they will know to refund you etc’. Called tonight with the chat reference number and an idiotic conversation followed about have I checked the cookies on my phone?!? Still no refund and I’ll have to call the live chat again!!”

Helpful Report

Posted 3 years ago

“Wrong item. Returned day received. Only way to contact customer service is online chat that takes forever. Multiple requests for return status and over 2 months later even with receipt and ASOS return # “status still processing.”

Helpful Report

Posted 3 years ago

“Second order ,both completely wrong .returned day received. 6 weeks later still processing return. No updates from ASOS must contact via online chat 20-30” per try”

Helpful Report

Posted 3 years ago

“Hi, order no: 503104656 i bought this shoes on sale in June last year. I have worn this shoes once for 15mins(my room to another sitting room), second time wearing today for 10mins I noticed the shoe sole came off, also the foil on the shoe is coming off. I was told I'd get my refund as if was a FAULTY ITEM. I DO NOT WANT A VOUCHER!!”

Helpful Report

Posted 3 years ago

“Ordered a parcel: April 18th Due to arrive: April 25th Contacted the company (still on going) 8 times. Told I had to wait until May 4th. Contacted them at 18:08 May 4th tolf you have to wait until the EOD. Contacted the company May5th told I have to wait until EOD. I'm still contacting the company and still waiting. If you want your order to actually arrive do not order from this company.”

Helpful Report

Posted 3 years ago

“I placed two orders with ASOS back to back because I loved the clothing selection they were showing online and just needed everything! However, since I placed two separate orders, I had to pay surprise customs charges on both packages (approx $15 each). NONE of the clothes were good. They were poor quality and did not look like the website pictures at all! So, I wanted to return the $180 worth of clothing that I ordered. However, since I ordered the clothing in two separate orders, I have to go through the process of returning two separate orders. Since their returns process is directly linked to Canada Post, I have to pay $22.40 two times in order to return the clothes, even though I planned on returning all the clothes in 1 package (customer service and website details allow this). After an unsuccessful hour with customer service, I still have to pay for two return labels even if I only mail one package. That means I will have paid $75 to end up with nothing! AVOID ASOS AT ALL COSTS because they did absolutely nothing to try and help me or remedy the situation.”

Helpful Report

Posted 3 years ago

“service ORDER NO.:612574472 SHIPPED DATE:02 May, 2021 Really diagusting team of agents especially rozalina and Natasha abrupt and rude. Paid for a same day delivery £7.99 got the despatched email never turned up. was rold by rozalina still being packed that was 23:00pm at night but had to wait until midnight to get a refund? why when it has not even left your warehouse. Next morning told by Natasha has left but need to wait 2 working days for delivery, cannot not chase city sprint? I highlight this is a same day delivery courier, so why would you not ask were the item is. I advised cannot except delivery.during the week due to work but been advised i need to wait attempted delivery then wait for item.to be returned before i get a refund. also i have Premier delivery but yet i have.to wait basicall for a standard delivery. Asked for complaints procedure i get feedback email totally different from complaint. Rozalina unprofessional and does not know how to speak.to customers needs training in how to speak.to customers rather yhen treated them as her friends (God Bless!) and Natasha ends conversations before answering questions asked because she cant be bothered to answer or she does not know. Disgusting Asos.”

Helpful Report

Posted 3 years ago

“I made an order on Friday and paid £100 for next day delivery. Then I was notified Saturday it was out for delivery. So imagine my surprise when nothing arrived. Contacted Asos customer services the next day, who said it had been delivered. I told them it had not, and went through the standard check the property etc. Contacted Asos today and conversed with Trina who said it works be delivered Tuesday! I then asked for the order to be cancelled and refunded, and was then told it could not be done until the parcel had been returned to the warehouse which takes around 14 days. Despite numerous requests to have my complaint escalated to a team leader, I was advised I would be told the same thing and I was not transferred to anyone higher in customer care. Appalling customer service offered and the second time this had occurred, ordering from ASOS.”

Helpful Report

Posted 3 years ago

“I Cant Find Any Information About My Returns No Contact Regard Asos Returns 2 Dresses On 17.4.21 Ref No 3431408039192265 Order No 604646934 S404UQ Not Happy Customer Need TO Sort Out Customers Returns Asos Will Loose Customers. Julie”

Helpful Report

Posted 3 years ago

“Ordered a dress, paid for next day air, it came 4 days later. The dress was damaged. You only can speak to customer service through a chat system. It’s awful. Agent was very rude and refused to send a new dress even with picture proof it was damaged.”

Helpful Report

Posted 3 years ago

“Don't trust these radioactive products smugglers, they deserve to die of Corona, I hope and pray they do. ASOS Cheats!”

Helpful Report

Posted 3 years ago

“Returned my order as they told me to and they still haven’t refunded me over a month later. Spent hours on their chat system and they said they would refund me but never did. Checked in again they said give us 14 days. Checked back in 14 days later they said give us 10 days. Still haven’t gotten my refund and wondering if I ever will. Every time I respond to their emails, a new person responds who has no idea about the history of the conversation - completely useless and time consuming communication. Worst service and experience I have ever had.”

Helpful Report

Posted 3 years ago

“Imagine ordering 2 items 1 of which never came and the other completely incorrect from what I orderd asos has not provided an apology they're radically dismissive and take long to get back to customers so I've paid money got sent nothing and wrong items had to waste my time sending it back, asos refuse to deal with me sooner as I deleted my account for their negligence and I still have to wait approximately 24 days for any type of refund 14 days for them to check and process returned items and another 10 days to receive a refund after the fact, what a trash company. I have posted the incorrect item they sent which was supposed to be a medium sized ecru overcoat.”

Helpful Report

Posted 3 years ago

“Despicable company . Shoddy service - please do not order from these cowboys”

Helpful Report

Posted 3 years ago

“Terrible company to buy from. Beware. I bought $300 worth of clothing, and $45 worth i returned due to not being what i wanted or expected. It will take over a month from when i returned the items until the refund will reach my account. RIDICULOUS. Look up ASOS ON BETTER BUSINESS BUREAU. I’ve attached screenshots. They score an F!!!”

Helpful Report

Posted 3 years ago

“Very rude customer service not willing to help. After raising complaint they just ignore my chat messages pretending there is no contact from my side. I would never expect something like this from such a company. It's just ridiculous”

Helpful Report

Posted 3 years ago

“I don't have israeli citizenship and can not clear the custums with another ID number. They refused to cancel my order and return that money, supposedly, I need to go to the custums and tell them that I refuse the order and after they will get the order back maybe in another 21 day the will return my money. So stupid. They refused to cancel my order even though it was made 8 hours ago. On their site it said the order can be canceled up to 2 days. Not even sent.... Scammers”

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Posted 3 years ago

“I've ordered for the first time AND paid for the yearly payment of next day delivery. 4 DAYS LATER AND IM STILL WAITING!! Shocking and a disgrave”

Helpful Report

Posted 3 years ago

Asos is rated 3.1 based on 2,116 reviews