Asurion Reviews

Name: Asurion
Rating: 1.13

1.1 Rating 255 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Asurion 1 star review on 23rd November 2024

Anonymous // 01/01/2019

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“Worst experience I have ever had with any company. You pay all this money over the years to have your phone insured and then when you do accidently break it they send you a phone that doesn't work. When you call about the phone not working they give you the run around instead of taking care of the real issue which is they sent a refurbished phone that was refurbished by an amateur. The replacement phone they sent takes 10 hours to charge regardless of the charger used, when I call they say I must not be using a valid charger which is bs I use the charger they sent. The phone also randomly drops the signal and won't recapture until restarted multiple times a day. And it's not my location cause my 5G internet from Verizon, same cell company, had zero issues. Do yourself a favor and save the monthly charge towards a new phone because you will end up spending the insurance premiums, deductible and then the cost of a new phone when your replacement phone doesn't work and they don't care. Horrible experience can't say it enough NEVER use asurion.”

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Posted 6 months ago

“Worst SCAM EVER!!!!!”

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Posted 6 months ago

“DO NOT PURCHASE THE EXTENDED WARRANTY FROM ASURION. I bought an extended warranty on my wall oven. I filed a claim to get a replacement door for my wall oven and I have yet to get a replacement door. I have submitted the "required" documentation paperwork 9 times now, still no replacement door. The oven was purchased online, so no store receipt was available. I originally called the company regarding the handle of my oven door coming off, as well as the glue that held the glass part of the door to the oven no longer held. I was told that the handle which held the glass par of the door on was cosmetic. When I went to the store where the oven was purchased through they stated no it was not cosmetic, and they assisted me in submitting the documentation to get the oven door replaced. I have submitted every required document and copy of pictures I could possible submit and still they say my claim requires additional paperwork. It has been 3 weeks of this nonsense and still no replacement door has been received.”

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Posted 6 months ago

“Asurion has proven to be a very non customer service driven company to work with. The replacement laptop they sent was nowhere near comparable to my HP laptop. My final interaction with the supervisor Richard from TN was absolutely unacceptable. He was the rudest person I’ve worked with in years. I would never recommend Asurion Home Services to my worst enemy.”

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Posted 6 months ago

“Horrible customer service. Does not stand behind their products at all! Received a asurion replacement in October 2023 and the phone is doing the same that it was before! Called said, it was 100% covered Called back to give them IMEI number than said it wasn't. Made me go in the ring around!!!!!! Their customer service is horrible lie and every rep says something differently. I'd give them a negative star, if I could!!!”

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Posted 6 months ago

“Asurion is a scam. They will not honor your insurance no matter what it is for, no matter how long you've been paying, and no matter what their own contracts state. The terms are irrelevant and they will not pay out unless they fear legal action. Do not use any Asurion insurance services.”

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Posted 6 months ago

“Asurion has denied my claim for a different reason every month (while still collecting their fees). Their techs/reps advise me on what to answer on their claim surveys in order to change the approval status of my claim, and yet they wait for you to call to check on status updates only to tell you that you answered the claim review questions incorrectly again but for a different question each time. So the cycle of claims processing and calling the customer service and re-submitting new claims and trying to put in the "acceptable answers" in the reviews starts all over again.....while still waiting to have your device repaired or replaced. This is 100% a successful scam that Asurion is piloting. When you call Asurion customer service, CANCEL THE BASTARDS and they immediately have a new sales pitch on how they can cover all your household devices and replace them for free. DO NOT BUY INTO ASURION, ASURION HOME, or ASURION+!!! Its all lost money now. Huge scam.”

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Posted 6 months ago

“I am very disappointed. I have been paying for insurance for years now. I paid the deductible and filed a claim for same day delivery which comes with a technician so I thought! The tech was rude I called and was hung up on. The tech was not responding or professional at all. I had to inform my self of the where about of the tech which should be arriving today from 7-9 and was a no show. Unfortunately, tomorrow is a holiday so I still won’t be able to receive my phone which is a phone for business. I’m trying to get my phone replaced and I can’t receive the new phone unless they mail it to me now. Which mean another inconvenience I would not only have the wait on someone else’s time. I would have to take time off from work so that I can receive this phone now. The worst part is that expert tech name is Ali and wouldn’t even give me the common courtesy to let me know that their car broke down and wasn’t coming again until I texted and asked is everything OK at 11:15 PM I was notified. I wasted my whole day waiting a whole day gone( funny part I have no phone problem)”

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Posted 6 months ago

“I would give negative 100 if I could. My husband was having difficulty with his phone and called what he thought was the phone carrier. The tech person (Rafi/Raphael) was argumentative, rude, talked over my husband and, when my husband asked to speak with a manager, Rafi hung up and actually DISCONNECTED my husband's phone from the carrier. I overheard the conversation and several times Rafi referred to my husband as, "YOU PEOPLE. " Excuse me? Who exactly is Rafi referring to? Customers? Disabled Vets? Not to mention other options such as religion or colour. When I called the carrier, I learned that because my husband uses Asurion for his insurance, when he calls in for support, he gets an Asurion representative first. If he wants to talk to a carrier representative, he has to ask or call a completely different number. Fun fact, the Asurion representative will not tell you they aren't a carrier's representative. Rafi also told my husband he was, "Black listed." right before he hung up on my husband and disconnected his cell service from the carrier WITHOUT ANY AUTHORIZATION OR PERMISSION. We will be cancelling this policy, needless to say. I will also be cancelling my policy for my phone. The customer service for this company is truly, absolutely horrible. Rafi laughed at my husband, when he got mad, and actually bullied him. Not to mention his first option for what my husband called about was, "So should I disconnect your service?" Seriously, DO NOT USE THIS COMPANY!!!!”

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Posted 6 months ago

“Stick with apple care. This protection plan is a nightmare”

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Posted 6 months ago

“Worst company. They lie about what they cover to keep you paying for the service through Verizon. Absolute worst company out there. They shuffle you around to other people until you get frustrated and hang up. If one of your home devices breaks just buy a new one because asurion will do their beat not to cover or they will charge you a ridiculous service fee that is about the same as buying a new tv.”

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Posted 6 months ago

“Horrible experience with representatives Juliet and supervisor Kruston . They denied my claim die to serial number not readable so i removed it to make it readable and them denied for tampering with the serial number”

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Posted 6 months ago

“If I could give a -5 review I would. Nothing but push back from the moment you contact them with a potential claim. DO NOT BUY THEIR PRODUCTS!!!!”

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Posted 6 months ago

“Asurion repeatedly tried to take funds out of my account after I closed my account with them. The first time, they said it was a mistake. This morning they tried again and I went to my bank to report it as fraud. They have the worst customer service and they love to gaslight. I had to have Verizon help me actually get someone on the phone because it won’t happen if you call yourself. I guess I’m going back to Allstate. Don’t use Asurion because if there’s a problem with them, it’s too difficult to resolve.”

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Posted 6 months ago

“Company plays games First representative is nice, Then you get forwarded to a non-existent claim department. Many hoops to navigate, Many frustrating calls No results. Should be zero stars”

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Posted 6 months ago

“Ascurion will tell you they are refunding you for a product and then never send the check. I've called 4 times over 6 months, every time they say they are sending it and it never comes. Terrible scam”

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Posted 6 months ago

“Terrible. Had to constantly call. Each call lasted almost 2 hours. For them to say they will review my claim. If you get an iPhone please get Apple Care instead. Now I'm stuck paying a deductible when I just wanted my phone to be fixed. 17 bucks a month for a terrible experience.”

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Posted 6 months ago

“Absolute nightmare filing an ATT claim with them. They scheduled for a technician to come out and sent an email confirming the morning of and no one showed up. When I called they ran me around in circles to then say "oh the technician cancelled the claim because he didn't have the phone with him, would you like to start over?" Complete joke.”

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Posted 6 months ago

“I had a very fast and pleasant experience. My hearing aids were damaged and I was reimbursed very quickly after returning them to Asurion. I am very surprised by the reviews as i had a very good experience.”

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Posted 6 months ago

“Is there a way you can give negative stars? This company is a JOKE. !!!!!”

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Posted 6 months ago

Asurion is rated 1.1 based on 255 reviews