Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 310 Reviews

3 %

of reviewers recommend Asurion

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Metrics

1.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I put in a claim online with all documents requested on July 2024 for the broken arm on the chair I purchased at Staples in November 7, 2023. I contacted them several times. The automated email stated my claim was approved and I would be getting a refund gift card for the chair. I waited but NEVER received the card. I called and email again several more times. I then receive a text again stating that my claim was completed and the gift card was on its way. Again, nothing! I call again. The CS Rep stated he was going to expedite my claim because of my inconvenience. Next, I get a email stating I needed yet more paperwork in which they sent me a form that I could not open. I call AGAIN inquiring about the form. The CS Rep in the reviews department sent me a new form via email and stated that he would follow up with me once He received the form. Again, Nothing! I call again, for the last time on August 09, and the CS rep emails me and states He is taking over the case and stated in His email that He would have answers for me no later than COB August 12. I followed up and emailed Him on COB August 12th, 13th, and 14th. I still have no answers!!!!”

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Posted 8 months ago

“Basically fraudulent. Charge a monthly fee and then do not provide the services that you are paying for. Avoid at all costs.”

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Posted 8 months ago

“If I could give Asurion a 0 out of 5 stars, I would. I’ve had to reschedule a phone repair twice now because the company has failed to order replacement parts despite their customer service assuring me that a repair technician was on the way. There’s a complete lack of transparent communication (or any communication at all for that matter) about technician status unless you go out of your way to sit through call wait times (just for them to outright lie to you). The only way my device actually got fixed was when a technician took it upon himself to locate a part and drive out to my house. Ridiculous that this is what you get for a paid Verizon service.”

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Posted 8 months ago

“i filed a claim to replace my lost cell phone on saturday. it is now monday i have not even received a tracking number for my new device. i've called and all they keep saying is that i should receive the tracking number within an hour yet still nothing. They said my phone will POSSIBLY arrive tomorrow. so that's 3 days without a cellphone. honestly what is the point of paying every month for insurance AND a $280 deductible and still having to go DAYS without phone and crappy customer service where the employees lie about shipping and also don't know what is going on.”

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Posted 8 months ago

“Filed a claim Saturday, Asurion assured me that my phone would be delivered the same day. Its been three days still no phone. the representatives are giving false information. Managers and supervisors refuse to take call. Rep gem hung up the call when I asked for the manager. we pay the phone companies for insurance and they leave us in the hands of these jokers. and they have the nerve they say they take legal action against false information.”

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Posted 8 months ago

“At 5:09pm, 08/12/2024, Indpls, IN, on Mills rd and Mann rd The person driving this asurion vehicale, blew through a stop sign to get onto mills. I thought everyone makes mistakes maybe he wasn't paying attention. They then proceeds to run a red light at mills/mann to make a right hand turn, all to stop at the BP to go inside. I don't care what the hurry was as they casually walked inside, but it wasn't worth risking peoples lives.”

Asurion 1 star review on 12th August 2024

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Posted 8 months ago

“I purchased a product on Amazon and opted to get the warranty through Asurion. I decided promptly not to keep the amazon product and got a refund immediately. I asked Asurion within 2 days of purchasing the protection for a refund. I have had to write to them 2 times, long slow mail. The cost of stamps almost $4 just to get my $9.04 back. The point is not the money. The point is they have NOT refunded my money. DO NOT buy this protection. Worst customer service ever.”

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Posted 8 months ago

“This is the worst company for protection plans. They don't email the information out to you within the stated 24 hours. The website does not allow you to register, upload an invoice/receipt, or send you the code to sign-in/up, this stops you from getting to the claim submission page. It's a great way to stop people from making a claim, especially for those that become easily dysregulated due to developmental disabilities.”

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Posted 8 months ago

“What a load of crock. They sent me a defective phone, which I spent over 6 hours at Verizon for their Tier 2 level support trying to make sure it worked, could not solve it, then when I called Asurion they ran me around for 2 hours, hung up on me twice, tried to get me to order an upgrade with Verizon so they wouldn't have to replace their mistake, told me that I never got an Asurion phone in the first place when I quoted their own email back to them with the Claim ID number. Then they have the audacity to say they have a 5 star rating? Bullcrap.”

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Posted 8 months ago

“Scam. They will blatantly lie to you on the phone to get you to open your wallet and there is no accountability. And if the rep on the phone doesn't think they can profit from you somehow, you get cold transferred and become somebody else's problem.”

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Posted 8 months ago

“They keep you on the phone for more than an hour, being transferred from one foreigner to another that you have little chance of understanding at all. If you do succeed in getting a claim filed with them, they will tell you that your desktop has to be shipped to Ohio, to our service center to be analyzed and repaired if possible. They say they will mail you a box to take your computer to UPS, and wait 10 days after it arrives in Ohio, before they ship it back to you. You're looking at doing without a computer for at least 20 days, so if you have a business to run, you are up the creek without a paddle! I wish that the salesman at Staples had not even mentioned this extended comprerhensive warranty, because it's more hassle than it's worth!”

Helpful Report

Posted 8 months ago

“On Sunday 8.4.24 roughly 1 pm we had a young man stop by to drop a phone off to one of our residents. He was parked in a space clearly marked no parking as its part of the fire access for larger vehicles. I approached him and kindly asked him to move. In a passive aggressive manner he agreed but without actually saying yes. I waited a few min and had to approach him for a second time at which point he became very combative and rude. Not only that but even after informing him that I was the property manager he immediately started talking bad about a total stranger to the residents. Afte, he spent about 20-30 min in their apartment socializing. Long story short, between the parking in the no parking space, representing his employer in a very unprofessional manner, and the inability to communicate effectively or clearly, he is no longer welcome here. His license plate was 9mhv602. Very young, very unprofessional, very unkempt person. If you have a similar experience please report him.”

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Posted 8 months ago

“Scam purchased sun glasses at Dicks. Sales rep went over asurion replacement with me. Was told that everything no matter what with the exception of lost or stolen would be covered. Had glasses for 2 weeks my fault put the glasses on my car when changing and drove away and glasses fell of on the road (ACCIDENT) . I even ran onto a busy intersection to recover them because i was told as long as you have the glasses they are covered.Thought that is what insurance is for accident. I was told not covered Wow just a Scam”

Asurion 1 star review on 2nd August 2024

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Posted 8 months ago

“I have been paying for this insurance for almost 20 years with very few claims. I broke her phone and they have failed to deliver not once not twice but three times. The gentleman Andy I spoke to on the phone was a complete dick. As professional as I can be I kept my composure to the best of my nature.I will be sure to share this with my company who stretches across the United States. After they failed to deliver my phone last night they offered to ship it. After the shipping was delayed and another phone call they stated they would bring me the phone between 7 and 9 PM tonight. After waiting my time for an hour on hold after being hung up on twice, I got a jack ass on the phone. Still no phone and work is going to suffer from this.”

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Posted 8 months ago

“Don't waste your money! They take computer, replace it with a refurbished one that doesn't work and then tell you to file another claim. Plus customer service flat out lies to you, Rob said I would receive email with options to replace broken one, never received an email and everything he said he would do, he didn't do. Total scam. Save the monthly fee and buy what you need. Total garbage.”

Helpful Report

Posted 8 months ago

“Filed a claim on Friday, was told new device would be mailed overnight and arrive following day - two days later no device arrived. Called asurion, huge hold times and was transferred and told no device was shipped. Rep wanted to go back in time and review claim and find out what was wrong with device, a technician from Asurion deemed device not repairable yet four days later I was starting at square one with them. Tried to shake me down for additional coverage for other devices in home. Asurion didn’t take accountability for the claim and for not shipping new device. Spent 2 hours on the phone getting transferred - could not get a direct number to anyone and could not get anyone’s last name. Terrible service, no accountability and no regard for people’s time and does not stand behind what their representatives say. Horrible experience and I do not recommend them - 1 out of 10 for service. Get with the program Asurion.”

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Posted 8 months ago

“I have had an appalling experience with Asurion’s warranty service. As a first-time claimant, I submitted all required paperwork and followed their instructions precisely. Despite this, my claim was unjustly rejected without any clear explanation. The final letter I received simply stated my claim was denied, which felt like a blatant dismissal of my legitimate request. I expected a fair evaluation and transparent communication, but instead, I encountered evasive responses and what seemed like intentional obfuscation. When I sought further resolution, I was assured that everything could be resolved by contacting the claims review department. However, once I attempted to reach them, I was blocked from doing so and instructed to resubmit my claim even though there was no means for me to do so. This unnecessary delay could have been avoided if they had informed me of this on my initial call. This constant deflection and evasion are completely unacceptable. It is clear that Asurion’s handling of claims is not only inefficient but also deliberately obstructive. Customers deserve honesty, respect, and a resolution process that reflects integrity. I strongly urge others to be cautious when considering Asurion’s warranty service. Based on my experience, their practices are deceptive and their service is profoundly unsatisfactory.”

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Posted 8 months ago

“After I lost my phone they sent me a stolen phone that could not be activated to my Verizon number. Total scam.”

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Posted 8 months ago

“Shipped overnight,,, impressed with asurion”

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Posted 8 months ago

“Total scam”

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Posted 8 months ago

Asurion is rated 1.1 based on 310 reviews