Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 310 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

908-547-3754

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Anonymous

Anonymous // 01/01/2019

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“Asurion has an incredible scam game plan. I keep calling their Customer Service, reps politely take the information, then transfer the call to their “claim experts” where call gets disconnected, EVERY TIME!!!”

Helpful Report

Posted 1 year ago

“I'm honestly convinced that this service is a scam. I have been trying to complete a claim for my phone for over two weeks now, and I am beyond frustrated. After being on hold for hours and hours and constantly communicating with the representatives, they finally said that my replacement device was out for delivery. OF COURSE, once the device was in my city (according to UPS tracking system), there was a "return to sender request" for no explained reason. I called Asurion and they stated that their system automatically canceled my claim, when I persisted in asking why this occurred, they could give me no answer. So, here we are again, filing yet another claim that I'm sure will result similarly. I pay so much money for this insurance system, and I regret not investing in some other form of insurance besides Asurion. THEY ARE SO UNHELPFUL, INEFFICIENT, AND INCOMPETENT. DO NOT WASTE YOUR MONEY!! Buy AppleCare or insurance through BestBuy or something instead. I cannot express enough how much this company wastes your time and money.”

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Posted 1 year ago

“Super quick, super convenient, very helpful and thorough”

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Posted 1 year ago

“WORST COMPANY EVER!!! And from the looks of it, I got off easy compared to those that had phone "insurance" through them. I got an Asurion "protection" plan at Staples for my Epson ET-4850 printer. Side note-Don't EVER buy an Ecotank printer. They make very poor prints, and every tanks' color will be permanently clogged if you don't constantly use it. So, a little after a year of owning it, the printer's tanks' pegs are clogged. I sent it off to Asurion after chatting in circles with a robot for about 45 minutes. They sent it back the same as it ever was, completely useless and clogged. They had a form attached to it that said it was unclogged and that they did a print test, which is impossible because it will not print!!! So yeah, they're not afraid to flat out LIE to us. Does anybody else wanna do a Class Action Suit with me?!!”

Helpful Report

Posted 1 year ago

“I have tried to file 2 claims for different services which were both listed as covered. The first time I was told documentation I would need from servicing, I acquired and provided it, several weeks later they said they needed additional documentation from BEFORE servicing, which obviously could not be done now since servicing had already been completed to provide the first documentation, as such the claim was denied. The second time, I called to file a claim on a basic service was outright told that isn't covered even though documentation cleared stated it was, leaving me to pay 100% out of pocket. Only thing you can be assured of with Asurion is they will assuredly not provide any assistance.”

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Posted 1 year ago

“My underaged son’s iPhone 11 128 G battery exploded while charging in his sleep. I called and made a claim. My phone was promised for same day delivery. My phone did not come in the time frame given after I had paid for the replacement device. We were given ability to track the technician delivering the device. The technician never responded or called back after I texted and called. I was forced to call and go through the prompts several times every time I called them back. I have paid for this insurance for over 7 years I have not made a claim since 2021. There was 0 compensation for me the customer that has been inconvenienced. The phone is for my teenage son. For my ability to track and contact. This has left us venerable. They have given me a delivery time for the second time 3 days after my claim. I was supposed to receive the same day. I asked to speak to a supervisor and was told he’ll tell me the compensation is that I will receive a phone at all and I’ll have to wait on hold for 20 minutes to speak to a supervisor. I would think there would be more understanding due to my young son being endangered by an explosion of an iPhone battery while he rested. There was no compensation or compassion. I am extremely disappointed. My issue has yet to be resolved”

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Posted 1 year ago

“Terrible service company fails to stand up to promises of integrity”

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Posted 1 year ago

“The replacement phone they sent is absolute trash for a replacement for my broken phone. The camera quality is off, and the screen glitches constantly. Try to reach out, and all they do us try to upsell you plans. 0/10 stars, would not recommend”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“This place is a scam stop paying for insuramce notify your carrier what a joke they are. All they do is try to up sell you on more coverage.”

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Posted 1 year ago

“Got a replacement Apple 14 phone from Asurion. They said woukd you have a guy deliver and transfer data from old phone which was fine but forward camera not working. All good showed up as scheduled. Started the data transfer on the two phones. Tipped him 20. Said woukd take 40 minutes. 12 hours later in the am WiFi and devices close the whole time, still had not transferred fully. But it HAD transferred the phone number to new device which I could not use. Back and forth Asdurion, ATT and ATT store. I have Old phone with APPs and e mails but NO PHONE SERVICE. Complety sucks. Next time not buying insurance. I’ll just buy a new phone. Having another replacement phone sent Fed ex tomorrow for “defective” prior phone. Wasted hours on the phone. Perhaps if I’d just had gone to ATT store to begin with. I had A camera problem. Now I have A no ability to call/receive call problem. Thank you so very much.”

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Posted 1 year ago

“I have an old Pixel 2 phone a friend needed to use after losing his; I took it to Asurion in Arlington and in less than 30 minutes it was reset & ready to use. Excellent service! I always take my phone issues to Asurion and they always fix my issues!! Excellent!!”

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Posted 1 year ago

“Worst service and experience ever! Scam to get me to pay 275 more for any help with a new screen issue”

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Posted 1 year ago

“Run away! Not sure why Verizon continues to work with these scammers. The reason why they "have a back order" is because they're reparing them and send them out as new. After 15 years, I'm leaving Verizon. This was it. Nope. Nope. Nope.”

Helpful Report

Posted 1 year ago

“Beware of this company, they over charged me on a replacement phone, I was charged 279.00 when I was only to be charged 99.00 due to assurion customer service processing my claim wrong.. they processed my claim as a lost phone when I told them I had the damaged phone to return to them. I then had to wait 4 days for my replacement phone when it normally takes 24 hrs. I then call assurion back they say I would have to return the new replacement phone back to them, once they receive it they would process the correct claim. Which mind you I would need to wait for a refund of 279.00 and then pay another fee of 99.00. And my kid would wait another 4 days to recieve a new phone. So that would be almost 8 to 10 days without a phone in total. I ask for a higher supervisor they direct me to a Craig in the ceo office. He offered me deals that I was not into. Such as an upgraded phone,(mind you after I return the replacement phone) or he said he would give me 1200.00 and then I would need to purchase a new device (once again how long would this process take for the refund and then to go find another device. So I ask him why they just can't credit my account the 60.00 for three months(totaling the 180.00 that I got overcharged). He tells me he needs to contact Verizon for this, calls me lastnight tells me he needs to put in writing to Verizon and would call me back today. He never called I called him to be told he has to call Verizon. He gets them on the phone for them to tell me they won't credit my account because its an assurion mistake. So basically I am out 180.00 because assurion customer service processing my claim wrong. I have been with Verizon and assurion since 2014, I have 5 lines and carry the full insurance on all my lines. This is really unacceptable in my opinion.”

Helpful Report

Posted 1 year ago

“I made a claim to fix my screen which was pushed back then canceled by asurion and notes lied saying I canceled the appt when I wasted my whole day off waiting for them called the Lakeland store and was basically told to stfu and he could do nothing for me called the ceo dept and said for my inconvenience they would deliver a same day replacement from 7 pm to 9pm waited up for tech that never showed never called and the appt canceled itself at 950 pm this is the worst experience ever and I am 2.5 seconds from reporting them to the BBB. They don't deliver on what they say there is no communication and customer service sucks. I wasted both my days off waiting to be stood up”

Helpful Report

Posted 1 year ago

“On 12/17/23 I had water damage on my Iphone & tried to file a claim online MANY times & the process would not complete. I could not call with a broken phone!!! Asurian has NO CUSTOMER SERVICE email or CHAT so it was completely frustratring..I went to an Asurian store thinking I could get my replacement there but one can't...I believe Asurian has NO CONTACT info deliberately to DECREASE claims as most people filing claims have unuseable phones.”

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Posted 1 year ago

“Absolutely rubbish I would give 0 or less if possible..bunch of idiots..managers don't call back.. no issue resolved”

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Posted 1 year ago

“No one will probably ever see this. But Asurion is a SCAM. I have been trying to cancel my account for 2 months and I still get charged $24.99 each month. When I call customer support they say they cannot access my file and all it shows is that my account is canceled. Beware!!! SCAM!”

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Posted 1 year ago

“I had an s20 that become inoperable, so I used Asurion to get a working phone. they sent me a replacement, though it was a downgraded (no addable storage in SIM-card slot, less RAM) refurbished version. 2 weeks later the phone came in contact with a small amount of water (was in my pocket and i got sprayed with a hose), and stopped working. Asurion said that wouldn't fall under their warranty. keep in mind, the s20 is advertised as being able to withstand 1.5m of submersion for a period of 30 minutes. To me, this says that the phone i received was defective. I called the company, and alerted them that i was recording the conversation for my protection. They refused to help me until i stopped recording, and wouldn't tell me why. After this I was hung up on, and now am not sure how to go about protecting myself and figuring out how to fix the defective (and downgraded) phone they sent me.”

Helpful Report

Posted 1 year ago

Asurion is rated 1.1 based on 310 reviews