Name: Auto Europe
Rating: 1.14

“THIS IS A SCAM, DO NOT BOOK. We paid Auto Europe $500 for a car. When we went to pick it up, there was no available car. The car rental was unable to provide a refund or assist us find an available car, telling us that we needed to contact Auto Europe who had our money. We called Auto Europe and got put through to the US office as the Australian office was closed. They said that we would have to wait until the Australian office was open to ask for a refund, and in the meantime, we would have to pay them another $500 for them to help us find a car. After paying them another $500, we discovered that it didn't include insurance (the original booking had insurance) and had to pay another $500 for insurance. And three weeks later, the Australian office still haven't refunded us, so now we are $1500 out of pocket for a horrible experience.”

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Posted 1 year ago

“We lost all our money from the booking because they do not accept Apple Pay on-site. We have an online bank that does not provide physical cards, so we were unable to physically show them a card to rent a car. Furthermore, a refund is not possible as they redirect us to the online portal where we made the booking, and the online portal advises us to contact them locally. Therefore, I would recommend avoiding booking from this company.”

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Posted 1 year ago

“AWFUL! They confirmed my car would be ready for pickup out of the country and then I just found out that they now suddenly have no car for me!!! Had to cancel my reservation and am now stuck WITHOUT A CAR in a DIFFERENT COUNTRY!!! Do NOT rent from them”

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Posted 1 year ago

“Auto Europe it is a joke, will give you a voucher and take your money, that all. No help no support. Arrived in Amsterdam from Seattle and my flight from Amsterdam to Krakow is conceal. Likely got on the next flight and arrived 4 hrs. later than schedule in Krakow. Have a voucher for car from Alamo rent a car. No car, no support and no MONEY !!!! Called Auto Europe and service rap. can't help!!!! No money, no car no help!!!!!!!! Daylight robbery, my phone doesn't work in Amsterdam !!!!!!!!! you idiats. Please stay away from this people, Auto Europe, Alamo, Enterprise. Just go directly to car rental company and make your reservation. You get a voucher and think you saved some money????? No, they will get you one or the other way. Z. Frank Bednarski”

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Posted 1 year ago

“The whole procedure of receiving the car was very inadequate. The assistant tried to upgrade me and charge me 100GBP more. I was not given help to show me around the car and not given a paper to sign to say that I would accept any damage that was already on the car. I discovered the car had a slow puncture at my first of three destinations. When I phoned to the Europcar number to report the slow puncture I was cut off. I was on my way to a wedding. This caused me to get local help. I was late for the wedding. During the rest of the week , I was helped to fill the tyre with air at alocal petrol station. I was forced to pump up the tyre at regular intervals throughout my holiday. As I left the car to Manchester Europcar Returns early in the morning 5am . THere was no one available to go to to let them know about this malfunction. I am writing to you to try to contact them so that they dont allow this car to be hired to another unsuspecting person. The car´s registration is DP70XDT Opal Crosslander Thanking you kindly Caroline Ashcroft”

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Posted 2 years ago

“SCAMMERS!!! CHEATERS!!! WORST EXPERIENCE! Stay away from this company! They are cheaters! I booked a car with them attracted by their rate. Only to realized that they don't actually book the car, it's rather just a quotation for which they actually charged me the full amount on the spot. This has been pending for confirmation for 3 days during which time I've been following up and trying to understand what's going on, only to be faced with very rude and unprofessional treatment from their customer service. I've also reached their local partner, the actual car rental company and they verbally confirmed there is indeed a car booked in my name, but they cannot formally issue a booking voucher, since it's booked through Auto Europe, a third party. However, later on I get an email from Auto Europe stating that the car I booked is not available and I have to upgrade to another car which is 50% more expensive than the car I initially booked and got charged for. This is obviously unethical behaviour and they're just trying to rip me off and squeeze more money out of their customers. When I was booking the car, there was never a mention that it's just a quotation not an actual booking. If I knew the car is not instantly booked I wouldn't have dealt with such company in the first place. And if it's just a quotation why are you charging the customers the full amount before you even confirm the car is available?? Stay away from such cheaters at all costs!!”

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Posted 2 years ago

“Awful customer service and scamming methods.”

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Posted 2 years ago

“It's not that Auto Europe is a scam (I think), it's that they're a complete rip off with terrible customer service. First, they're not a car rental agency, they're a broker, meaning they just connect you with Hertz, Dollar, etc. Please save yourself the trouble and just go direct. I rented a car for a two week road trip in Italy through them and had problems immediately. When I arrived at the Hertz location in Florence, the Hertz employees were unable to process the voucher that I had purchased from Auto Europe because the voucher was missing some information. I was told I would have to put a hold on my credit card for the rental while Hertz and Auto Europe figured out what went wrong with the voucher. Fast forward 2 weeks and they did not figure out the issue so I had to pay for the rental out of my own pocket. This is after I already paid Auto Europe for the voucher. When I looked at the bill, I was shocked to see that the total cost of the car rental was $900. I was shocked because I had paid Auto Europe over $2,000 for the voucher that was supposed to cover the rental. So, car rental cost = $900, Auto Europe voucher cost = $2000, and I paid for both out pocket. I've been requesting a refund from Auto Europe for TWO MONTHS and have been shouted at by their customer service representatives for having the audacity to request a refund. I'm being told that Hertz has to issue the refund and there's nothing Auto Europe can do. If you're into useless middlemen with terrible customer service inflating the cost of your vacation, Auto Europe is the company for you.”

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Posted 2 years ago

“It is in very small print on page 3 but be very aware of the clause if you are delayed by over 2 hours collecting your vehicke...your booking is cancelled and your car is rented to someone else... apparently......it is not on the rental document...it is not in the smooth transition section........this happened to us...after a very long email we did get a full refund but the out of hours contact numbers did not work..we had to rent from elsewhere along with 4 other people in the queue ahead of us who all went to the rental company next door at preveza Aktion airport we were 2.5 hours late..... and I don't think it was physically possible for the company (green motion)to have rented all 4 cars out in that time to others in that time .......we were offered a replacement but for twice the price......be careful....the process has been in place for sometime.....if you Google "autoeurope 2 hour rule" there was an article in the observer newspaper from 2017.....we quoted this and copied in the CEO to the complaint....and luckily a full refund was agreed but sitting in a carpark at a foreign airport with small children crying is not an ideal situation to start a holiday”

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Posted 2 years ago

“I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday!”

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Posted 3 years ago

“Don´t book with them they are scammers. I made a reservation with Autoeurope when I arrived to the pick up location in porto airport the car supplier Sixt refused to accept the card I used for payment that autoeurope used to steal my hard earned money for a vehicle reservation that was never provided to us when we arrived to the pick up location. Since then I rang multiple times autoeurope and sixt and neither of them took responsibility for what happened. Just the kind of hassle my self and my family needed after I lost my daughter recently”

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Posted 3 years ago

“Don´t book with them they are scammers. I made a reservation with Autoeurope when I arrived to the pick up location in porto airport the car supplier Sixt refused to accept the card I used for payment that autoeurope used to steal my hard earned money for a vehicle reservation that was never provided to us when we arrived to the pick up location. Since then I rang multiple times autoeurope and sixt and neither of them took responsibility for what happened. Just the kind of hassle my self and my family needed after I lost my daughter recently”

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Posted 3 years ago

“If you make a booking to rent one or more cars for let's say 30 days and you would be one day delayed or 4 hours, (doesn't matter) you would NOT be able to pick up that or those car for the whole duration of your stay AND you would not get a refund. So if you pre-paid $6000 to rent a car for a month or two cars for a 2 couple vacation and show up a few hours late, their fine print and what happened to us is that you would just have to eat up that cost, and rent another car for $6000 more 12K in total, experience terrible service and care from their customer care and they won't give you the car a day late, as it was "automatically canceled" and "no refunds can be issued" I tried to call and re-call and spoke in total to 4 different people and no one helped and they were at times extremely rude on the phone and we just had to pay, this company is just a big scam who hire people to make money for the business. They are Super polite when you want to RENT but if something goes wrong, you are screwed.”

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Posted 3 years ago

“Total rip off. Had to cancel 1 hour into 48 cancellation period due to receiving positive Covid test. After much haggling was agreed my money would be returned minus £200 as ‘goodwill’. Still waiting over 6 weeks later and getting the complete run around. Avoid and book direct with car hire company itself.”

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Posted 3 years ago

“They stole my money. I complained that they overcharged my credit card, the guy at the Dallas, TX office said they’ll review and refund me per company policy on 8 weeks, here we are it is 16 weeks later and no replies, phone calls, emails or refund. Pure scam and they stink.”

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Posted 3 years ago

“This firm are a disgrace! I work for NHS and have supported vulnerable adults through the pandemic without a day sick and have worked many extra hours. I took today off as annual leave to attend a funeral and booked a car to complete the 300 mile round trip. Yesterday I was told by Track and Trace to self isolate. I informed them within 30 minutes of finding out. They will not refund a penny. How many thousands of pounds have they been given in support of tax payers money? They don't care a fig about helping me. Don't go near them.”

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Posted 3 years ago

“I will be very honest: I have been renting cars with Auto Europe out of Madrid, for years in a row, and have never had any problems. I am really surprised with the bad reviews.”

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Posted 3 years ago

“Impossible to get a refund from them even if the car is not available. Customer service gives stock answers and are not interested in details of what occurred -”

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Posted 4 years ago

“Completly useless ! Paid for a car at the airport, no car, no service, no answer on the phone number and no support from the emails either!!! Avoid avoid AVOID”

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Posted 4 years ago

“Would give this company zero stars if I could. I booked with Dollar who stated clearly that I was able to use my debit card on purchasing- this was my main reasoning for using this company. I arrived on my holiday and had no indication why my deposit payment wasn't able to be processed... The machine said card declined when it came to paying my deposit at the airport desk. When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank. I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund. The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00. Very in touch with the customer's financial standing during a global pandemic... Sent about 5 emails to the customer relations department before I got a reply. Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival. SCAM”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Auto Europe Reviews