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Aviva Reviews

2.1 Rating 597 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
I was a customer last 2 years during that my insurance whant 650 to £800 and I have 5 years no claim bonus and no claim been made at all so this big companies are like sharks sharks need to have loads of meat but Aviva is not shark they are Valves they want to gobbleup everything they are scumbags please do not go with the Aviva car insurance at all they are the biggest con company I realise all these big names they just use them names and con from every angle they can con con con
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Posted 4 years ago
I never write reviews but this experience has been so horrible that I am compelled to write this review to hopefully help someone else out. I've been with this company for years for auto insurance and I am a customer who pays ANNUALY up front. I had a claim as my vehicle was stolen. It took almost a full year until I had been denied a claim. The company was sooooo dirty in trying to find ways of how I breached my policy so that they could deny me. They tried little tricks here and there to claim I had been dishonest, which I wasn't! I had to retain counsel because it got to the point of harassment and unfair treatment. They finally denied me because my lawyer kept telling them the documents they asked for were irrelevant, which they were and kept asking for representation on their end so he could have a fair and legal conversation. They refused, and denied me for not 'cooperating'. On top of this, they took my car after it was found and had it at an auction place without telling me where it was !!!! Until they denied me of course. All I can say is PLEASE stay away from this company, their motto is DENY, DELAY, DEFEND. They are HORRIBLE when you make a claim and need their help.
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Posted 4 years ago
I recently moved addresses and my premium went up by £360.40. No one has been able to explain exactly why my premium has gone up by this amount, I've only been given vague responses. I was also denied payment deferral, due to the fact that I paid for my car insurance policy in a lump sum. In conclusion, I am short on money for the next 2 months because moving addresses has meant putting a deposit on my new property, paying two months rent, and paying an extra £360.40 for my car insurance.
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Posted 4 years ago
Last year, I was paying £1,344.24 a year over monthly instalments for my Aviva car insurance. The only thing that has changed since August 2019 is my address. However, the renewal quote they offered me is now £1,568.74 - over £200 more expensive! How can my insurance increase by £200 due to a change in address? I could understand if I now lived in a rough area. However, Esher is much safer than High Wycombe, and I can also now put my car in a garage; so if anything, it is even SAFER than it previously was. My car insurance should be decreasing; since I have another year of no claims. I will now be looking to buy car insurance elsewhere. What Aviva have offered me is extremely unfair.
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Posted 4 years ago
Been with aviva for a few years now. No problems. I had a small bumpin my car. My fault. Local garage quoted £250 to fix 3rd party car but after, the 3rd party had became aggressive and argumentative. Spoke to aviva and thay took over the whole problem from me. The only thing to add obviously my insurance went up the next renual, but every one on the phone was great, understanding and helpfull. It was easy to contact them on phone Thay are not the cheapest but from my experience, you pay for what you get.
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Posted 4 years ago
Have been an Aviva customer for years - made a claim on my fleet policy for a car accident which meant the car was written off and guess what they won't payout enough to buy a like for like replacement when you can't find any car at the value they place on it - sticky fingers when it comes to paying out and it's only then you know what you paid for
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Posted 4 years ago
Very Poor Customer Service .... (should be 0 Stars) I had a Vehicle hit my car behind and within a week his insurance admitted Lability however I was told that his insurance had to admit lability to Aviva and this could take upto 6 months!!!! .... only after I raised a complaint they bothered to call his insurance to find out i'm correct ... then I was told by a very rude person they will drop complaint (I guess if its to much effort they can't be bothered) also when my car came back from repair within 10 mins I got a call I must return courtesy car immediately ...they are more concerned about incurring costs for the person that hit me than looking after their customer ...my policy due for renewal end of this month ... I wonder if I will stay with them? ...yeah right!!! ... avoid like the plague!!!
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Posted 4 years ago
one of the worst companies I've ever experienced. Placed an order BEFORE 7PM for an item and not only paid extra for next day delivery but also extra for before 1pm guaranteed. After placing I didn't receive any email confirmation number 1 Number 2 after calling the following morning to enquire about my purchase, I was spoken to with the utmost disregard and lied to about my order. I explained to them its needed for a job of mine and if they're absolutely certain its going to be with me by 1pm to which they reassuringly confirmed. I had to leave out as it was well past 15:00, at around 18:00 my partner informed me that had been delivered by dx mail who dont offer a guaranteed by 1pm service.
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Posted 4 years ago
According to their website only online quotes for home insurance as available. I completed an online request for a quote and the price was so high it was untrue. I got insurance with better cover for another provider for around a third of the price.
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Posted 4 years ago
Very happy with on line service slightly confused with breakdown service.
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Posted 4 years ago
I have to praise one of your advisers on a friendly and professional attitude the lady name is Nicole and she dealt with my retirement plan thanks👍😃
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Posted 4 years ago
Aviva r total scammers and fraudsters. There main business is to find little mistakes, then they will still offer u and go ahead with policy, then 10_20 days later bring forward the mistake and either increase premium significantly or charge cancellation fees. Looks like FCA is asleep. If they knew that there is some mistake then why take deposits and start up policy in the first place. In my opinion avoid them at all costs even if there premium is cheaper than others as they'll scam u with more money later
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Posted 4 years ago
Do not waste your money paying for insurance with Aviva! My parents are both 85, my dad has Alzheimers and life is very difficult. They have paid to insure their property all their lives and have ensured that it is well maintained. Last Sunday they had water pouring in through their sitting room ceiling. It was apparent that the roof was leaking due to very high winds and torrential rain through the night. The ceiling is badly damaged and the carpet is ruined. We had to get an emergency roofing contractor out to stop the leak and ensure the property was water tight. Aviva claimed that as it was not categorised as storm damage (in their opinion there had been no storm in the area), it was therefore not covered by their insurance policy. Disgraceful!
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Posted 4 years ago
I was previously a customer with Aviva insurance but when it come to my renewal there was a £2000 increase and they couldn’t answer why. I went online to do a new quote with them because I’ve heard sometimes you’ll get it cheaper starting again but it was still £1800 more than what I had paid the previous year. I will not be using them again
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Posted 4 years ago
I with them more than two years really easy to access and change what you want But the price is quite high
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Posted 4 years ago
I had my car insurance with them for 3 years I was paying around £450 a year then they failed contact me at my address and sent mail to the wrong address that I believe it has been sent to regarding 3 accidents the first one was my first 1 was apparently hitting a parked vehicle I cause so much damage apparently the car with the right off second one was woman undertook me and hit me when try to emerge into my Lane I told them situation but my insurance company Aviva did not listen to what I told them give it was my insurance broker I sent them the evidence and Witnesses statements to what has happened and fail to pass it on to my insurance company as I was unsure who to send it to as i was with devitt insurance, caravan Club, Arriva. yes I know I didn't know you could have so many companies in your policy and the third was so jack ass hit the back of my car when as was waiting to pull out on the the road from a junction i said just leave it just a broken bumper i will get a new one the next day by the time i hot home i had 5 phone calls from his .............. asking what my car is like wanting pics etc at 11pm he admitted all falts to his company as they said to me over the phone so i called aviva i said how is this going to affect my policy they said it will not as he was at falt and has accepted all responsibilities from the accident so no thanks to this my renewal price is just over £2200 a year and i did not even make make a claim for that thanks aviva, devitt insurance caravan club insurance for penalising honest people
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Posted 4 years ago
Do not use this insurance company, I got into a car incident and they wrote off my car without thorough investigation. Then they allowed the third party who caused the incident to make only an injury claim against me? when I genuinely was at fault and if I had any injuries, I could sort it out myself and get my own external solicitor. Companies like this are the reason people do not pay car insurance.
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Posted 4 years ago
With a Aviva for years when I finally make a claim other drivers company accepted liability I was bullied into accepting other companies offer when I’m at my most Vunerable lost out on thousands of pounds I would have been entitled to. I recently reversed into a skip at night no lights no indication it was there. I have legal cover not interested it’s an Innate object, yet Police said it should have lights on it and a licence from the council told Aviva not interested pay excess ! This company should be boycotted very poor customer care just want your money!
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Posted 4 years ago
Could someone PLEASE contact me. URGENT
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Posted 4 years ago
Can someone please contact me as very urgent F22409725
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Posted 4 years ago
Aviva is rated 2.1 based on 597 reviews