Login
Start Free Trial Are you a business?? Click Here

Aviva Reviews

2.1 Rating 597 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Read Aviva Reviews
Visit Website

Email:

info@aviva.co.uk

Write Your review

Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
DO NOT GO THERE PEOPLE!JUST AFTER ONE YEAR WITHOUT ANY CLAIMS THEY RAISED MY PREMIUM BY €100!!LADY FROM AVIVA ADVICED ME TO GO TO OTHER COMPANY.
Helpful Report
Posted 2 years ago
Absolutely horrific service. I have been waiting for funds to release from the account for an over a year now. Each time I call back, they change the dates of the release of funds and say things are taking longer. I believe, and from what I’ve seen on other reviews p, they do this a lot. I would highly advise anyone to not use this service, when I call I’m passed around a Team of people. None of which have any true answer to my questions. Stay away from this service, I don’t understand in this day and age how a company like Aviva can hold your own money from you. Clearly for their own benefit.
Helpful Report
Posted 2 years ago
Very good customer service and reliable team!
Helpful Report
Posted 2 years ago
My Late Father Died On 5th June 2019 He Had An Investment With Aviva & The Family Have Been In Constant Touch With Aviva For Them To Pay Out His Investment & To Close His Account Down - It Is Now March 2022 & We Are STILL WAITING ! For Aviva To Pay Out My Late Fathers Money - NEARLY 3 YEARS ON How DISGUSTING ! This Company Is To Be Avoided At ALL COSTS - They Are Quick Enough To Take Your Money But As Soon As You Want Your Money Back They Come Out With All The Excuses Under The Sun - Even Making Excuses To The Family Solicitor Who We Have Had To Hire To Sort This Out - This Back Street Shabby Excuse Of A Company Should Be Made To Cease Trading - I Was Always Made To Believe Anyone Who With Holds Money That Doesnt Belong To Them Is Classed AS THEFT ! So Anyone Who Has Money Invested In This Shabby Company My Advice Is To Cash In Your Investment NOW Because Your Family WILL BE In The Same Predictiment As My Family If Anything Should Happen To You - AVOID Aviva ! Go To A More Reputable Company That Pays Out Within Weeks Of A Person Death !!!!!
Helpful Report
Posted 2 years ago
Took out car insurance and got a very good price , less than renewal price of previous company, with at least same cover ( slightly better). I always look for better price on renewal and get most annoyed when existing provider offers a price match when you tell them you are leaving. I usually leave as I believe they should always offer me best and final offer on renewal.
Helpful Report
Posted 2 years ago
I was happy with this company but about to. Increase my car tax premium to an unacceptable level
Helpful Report
Posted 2 years ago
Great policy and app was easy to use
Helpful Report
Posted 2 years ago
Worst company out there. These people are definitely insurance salespeople, completely clueless about vehicles but they will still try to sell you your mother's grave. I was in a minor fender bender, literally. They wrote off my truck for a fender. Now I'm still fighting to get it recertified 5 months later because body shops refuse to do it when they find out it is for Aviva.
Helpful Report
Posted 2 years ago
Awful company - no phone support, online "chat" takes 40 mins to connect, can't make claim by phone, assigned liability within minutes of completing form before they'd even received the police report! Repair work took 4 phone calls to arrnge, then delayed, more awful communication. I can't remember a worse insurer in 35 years of driving they are absolutely the worst company ever to deal with and I'd not advise anyone to use them even if they are cheap... it's not worth it!!
Helpful Report
Posted 2 years ago
Aviva are a joke ! Their level of incompetence is the lowest I have ever had the misfortune to be a part of. We were sent round Circles all week and still they continued to send emails asking the same set of questions again and again and again. At last we did get to talk to a lad called Tom who did the most he could by getting a manager to ring us back. That manager then changed the terms of the policy and we ended up cancelling the policy and going with another company. The treatment we have received from Aviva is appalling, in the 65 years I have been dealing with insurance companies I have never been treated like this. I will never deal with Aviva again and I will tell everyone who will listen what a disgraceful company they are.
Helpful Report
Posted 2 years ago
excellent policies, cover a lot more than others, a little bit dearer but worth it. i did have to make a claim and it was no fuss at all
Helpful Report
Posted 2 years ago
Easy to use app and great customer service
Helpful Report
Posted 2 years ago
After a renewal coming out of my account I questioned why and if it could be beaten. Clearly something was misinterpreted as my policy was then cancelled. I asked for a week to have it reinstated which was not achieved so had to leave. Poor customer service.
Helpful Report
Posted 2 years ago
I have had Aviva for car insurance for the last 4 years, however they could not price match my lowest quote this year, therefore it is with regret that I have fired them
Helpful Report
Posted 2 years ago
Excellent response from Aviva on recent travel insurance claim for emergency hospital stay in Switzerland, and also on the past on car insurance claim. We also had an electrician sent within an hour under their home insurance emergency cover. Will certainly stay with them!
Helpful Report
Posted 2 years ago
customer service is 2nd to none
Helpful Report
Posted 2 years ago
Terrible customer service. Revoked my No Claim Bonuses even though the 3rd party has amitted liability and their insurance has paid Aviva and me. Getting through to customer services to get my NCB back is near enough impossible. Would never use Aviva again.
Helpful Report
Posted 2 years ago
Had a flood in December, ankle deep In water , first u do online with a robot ??? Then finally five weeks later send someone out , now being fobbed off with low payment which will not cover costs , and told I can only replace carpets with carpet right , so i wouldn’t be able to match carpets with the rest of house , if I go elsewhere they have told me I would get less?? How does that work . Still waiting for someone to call me , totally disgusted never claimed in sixteen years .
Helpful Report
Posted 2 years ago
Great 1st car insurance deal. Easy to use website and good customer service. Had no spam emails, text messages or phone calls. Although another insurance company had a better deal, I will consider Aviva in the future
Helpful Report
Posted 2 years ago
I paid for 1 year car insurance but I could use its cover for only 2 weeks. The policy investigator couldn't find the temporary address address I provided when I applied for the policy, and instead of contacting me to inquiry about it, they have blocked my car cover. They just sent an email notifying that they void the cover... luckily I read it the day after, I risked to drive without cover for days because they didn't bother to make a phone call. First shoot and then ask questions, they treated me like I was a terrorist. I called them and instead of apologise and fix the situation, they told me I have to re apply for another cover and my previous premium money are lost. They made a mistake in checking the address, they mistreated me like I was a terrorist, they put me in a dangerous condition (voiding my cover without warning me), and I must pay. I am contacting lawyers, they must pay for what they did. Do you want to join them? First find a good lawyer.
Helpful Report
Posted 2 years ago
Aviva is rated 2.1 based on 597 reviews