AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 312 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on May 21st and now I am waiting for it to come on May 29th I sent 2 emails no one answers the order is £ 276.95 customer service is very bad I do not recommend where is my clothes or money ?are disgusting”

Helpful Report

Posted 3 years ago

“Didn’t receive my refund they replied to 1 email asking for proof which I sent them since I’ve heard nothing back emailed them a further 3 times and no one is responding to me very unprofessional WILL NOT ORDER AGAIN 😡”

Helpful Report

Posted 3 years ago

“RIP OFF MERCHANTS! RIP OFF MERCHANTS!! If I could give no stars I would. Returns policy is quite simply daylight robbery. You have to pay for the postage and return postage. FINE! But then they have the audacity to charge you £3.95 (which they will deduct from your refund... when you eventually get it!) for the returns label which YOU have to print off on YOUR printer using YOUR ink and YOUR paper. One other thing, if you’re going to buy from this company (which I wouldn’t recommend) and need to return your item (which you probably will) ALWAYS, pay for tracking and a signature, otherwise they’ll tell you they never received it.”

Helpful Report

Posted 3 years ago

“Avoid this company ! They selling poor quality clothes from China. They just looking good on the pictures. After force you to pay for return! Their customer service don't care about clients at all. They deleting all honest reviews on fb.”

Helpful Report

Posted 3 years ago

“Sold my details to the dark web!! Do not put any details into this company.”

Helpful Report

Posted 3 years ago

“Verry bad customer service, i am waiting for a 1,5 month for response. tplease avoid this webshop because there are not responding. They commit fraud with the value on my parcel, they will nog response at my emails and there are many many other complains from customers on facebook, but they are removing every negative review! I'm going to file a report with the police and customs government anyway”

Helpful Report

Posted 3 years ago

“I have 2 returns that I returned back a month ago and nothing. Noone answers the phone, noone responds to emails. I will NEVER buy from this company again.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!!!! Over a month now and I've still not received my refund and no one responds to my emails. They are completely ignoring me, very poor customer services. I strongly recommend to anyone considering buying from AX Paris that they reconsider.”

Helpful Report

Posted 3 years ago

“Appalling products really cheap and nasty they will charge you for delivery and for you to refund I will never use them again and I advise that you don't either There are plenty of other fashion retailers that won't charge for returns and are far better quality”

Helpful Report

Posted 3 years ago

“Paid for next day delivery and I have still not received the item a week later. I have emailed the company twice, they have not responded and there is no contact number available.”

Helpful Report

Posted 3 years ago

“Sent a dress back over a month ago only got notification they got it back Evan though it was sent to them over a month ago. The post office tracking has said they got the item back way before this. Dress was not worn and tried on after a shower. Now been told no refund as it had make up on it. Absolutely not true. Won’t order from here again. Shabby service. Will stick to better companies from now on.”

Helpful Report

Posted 4 years ago

“Terrible cheap quality jumpsuit, the returns policy is the worst, you have to pay then they will let you know if you have passed their quality check, if not they keep the item there so you have to re arrange delivery of it back otherwise they bin it and you are left with nothing. So there isn't really any point in returning the item because I imagine they will not refund claiming the item was returned in poor condition etc. Would never use this site again.”

Helpful Report

Posted 4 years ago

“School shoes purchased due to shoos being closed and was desperate Returned over 3 weeks ago , despite 3 emails still waiting refund! Will not shop here again Avoid this company!”

Helpful Report

Posted 4 years ago

“I am having the same problem as everyone one else!!! Brought a jumpsuit to wear on Christmas Day, put it on and realised the zip was faulty. Sent back the next working day, recorded delivery. They have received it but ignoring my emails or sending robot responses which make no sense to my situation. They gave me a gift card saying I was outside the return window when I wasn’t, then said they haven’t got the item when I have proof that they have. 2 months down the line and now they are just outright ignoring me. Tried email and via social media. Awful customer service and awful quality of clothes. I am disappointed, frustrated and would NEVER use or recommend. Do not purchase from this site.”

AX Paris 1 star review on 15th February 2021

Helpful Report

Posted 4 years ago

“I have ordered a jumper in my size but it is terrible quality and not as long as shown. Just trying to return but say you have to print returns slip yourself. I do not own a printer why would thy not enclose one after reading all these reviews I don’t think it will be easy to get refund would no t ever use again”

Helpful Report

Posted 4 years ago

“Just as pretty much every other review on here, I needed to return my items. One way too small even though I ordered the correct size and the other nothing like the pictures. 5 weeks later and numerous emails I am still waiting for my refund. They have sent what I now know is an automated response saying they’ve not received my returns, but the tracking information confirms they have. Absolutely shocking company! Do not recommend at all”

Helpful Report

Posted 4 years ago

“Ordered two jumpsuits totalling 70 pounds. Returned both of them, but had already made two payments via klarna ‘slice it in three’ option. Refused refund based on the fact that I have lost my tracking receipt I sent through Royal Mail. They are able to confirm I returned one jumpsuit not the other abd have issued me with 6 pounds refund not 41 which I am owed as they can’t ‘prove’ I sent the two back even though they were in the same parcel. Countless emails challenging this and if they have monitored the return through the order number. Only to be ignored. Will never order from here again, terrible customer service, I am now 35 pounds down and have nothing to show for it.”

Helpful Report

Posted 4 years ago

“DO NOT order from this company. Still waiting for returns over a month ago. Sent multiple emails, Facebook messages and Instagram.. no response apart from automated saying they haven’t received it yet however I have proof of returns which states they received it back the 6th January. Reading the other reviews on here a lot of people are in the same position.”

Helpful Report

Posted 4 years ago

“Glorified con men! All you have got to do is go on their Facebook page and see comments on their posts from people saying they haven't received refunds and have had no reply from customer service in a month+. (these are the comments they haven't deleted) Its been 6 weeks since my first email, emailed 5 times since, messaged on Facebook and instagram and commented on their Facebook (which they asked for my order number but got nothing else) ...there clothes arnt even worth is as arnt good quality (as you would expect) so AVOID AVOID AVOID,”

Helpful Report

Posted 4 years ago

“Horrible! I returned a dress and except from the fact that I got charged the delivery to return the dress, I got a refund less than the value of the dress. I paid, just for the dress without delivery fees, £19.99 and got a refund £16.04. On top when I mailed them asking for the stolen money back, they sent an automatic reply.”

Helpful Report

Posted 4 years ago

AX Paris is rated 1.2 based on 312 reviews