B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,544 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Joan Kennedy

ANON

Keith Atkinson

B&Q 1 star review on 11th September 2024

Swarn

112

Anonymous

Anonymous // 01/01/2019

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“B&Q does not care about disabled people. I ordered a kitchen from B&Q to be delivered. I was told when ordering as i am disabled the delivery drivers would deliver the products into my bungalow. the day of the delivery the driver was rude and said that he doesn't care how disabled i am he won't bring the kitchen into the bungalow. i have to take it in myself. He could see i am disabled but didn't care and was very rude. Contacting B&Q they just kept stating it is kerb side only, even though i was told they would bring it in. Basically if you are disabled and unable to carry the heavy kitchen parts in yourself, they won't help you. They take your money and then don't care, basically B&Q doesn't care about the disabled.”

Helpful Report

Posted 3 years ago

“To the B&Q delivery guys who delivered to me in Liskeard this morning, thank you for the service of dropping my OSB boards into my garage. I know this is a pretty simple task however it was the way you spoke to me, the politeness and the don’t worry, we’ve got this attitude, didn’t have to lift a finger. Thanks guy, appreciated. Regards one very happy customer.”

Helpful Report

Posted 3 years ago

“Bought my kitchen design messed up one of the doors miss shaped after 2 years , I was told it was discontinued to send pictures but difficult to do even after taking door in store .won’t be buying another one or telling my customers to buy from there”

Helpful Report

Posted 3 years ago

“Ordered decking had a phone call to say not in stock thay refunded me 3 days later the decking arived in the meantime i spent a hr and a half in bq to get decking boards and told to come back the next day then today got a phone call demanding payment from customer service no one speaks to each other won't shop at bq ever again awful experience”

Helpful Report

Posted 3 years ago

“Recently our dream Bathroom project became reality .thanks and appreciation to the B&Q team in ensuring they created our perfect ambience. Special thanks to Emma from design,for all her inspirational ideas, support and light hearted banter.A credit to the team. Mr & Mrs Drinkwater.”

Helpful Report

Posted 3 years ago

“I was not bought a packet of sweet pea seeds and planted these, along with seeds from other companies such as Sutton, Fothergill, etc. While the other companies' seeds and grew six feet tall and are flowering profusely, the Verve seeds have nearly produced a cluster of leaves a couple of inches high. When l emailed a complaint (adding that a relative bought Verve red lettuce seeds that turned out to be green) l received a very dismissive response. I pointed out that all other seed companies offer 'satisfaction guaranteed or your money back' l received another dismissive reply. Rotten seeds and even worse customer service!”

Helpful Report

Posted 3 years ago

“Theresa from B&Q Goole absolutely amazing She was super helpful, patient and engaging”

Helpful Report

Posted 3 years ago

“Instore service fantastic in Coventry the fitter did a good job but had a survey done and not advised correctly-at point of survey Is that not what the survey for due to one issues not done correctly have had to spend a further 390£ never once asked for the money back but asked for the mistake to rectified - there are a catalogue of issues… been in contact with one manager who offered 50£ - it’s not about the money they need to rectify the issue WILL BE GOING TO OMBUDSMAN I think… COVENTRY ALVIS BUSINESS PARK shame on you only worried about liability”

Helpful Report

Posted 3 years ago

“Went to Gloucester store today. Bumped into Roger (showrooms) who was happy to show us around. We told him what we wanted bathroom sink with unit combined, shower cubicle & fittings. He showed us a few choices of what we asked for, checked to see if It was all in store, it was so we loaded up the car. He was polite, helpful, nothing was too much trouble. Excellent customer service. Happy customer :-)”

Helpful Report

Posted 3 years ago

“A VERY BIG THANK YOU TO DAISY FOR HELPING ME WITH 12 BAGS SLATE CHIPPINGS EARLY THIS MORNING, SHE ALSO STACKED THEM IN MY CAR PERFECTLY-WHAT A LOVELY YOUNG LADY.”

Helpful Report

Posted 3 years ago

“Went in store today and was really happy with the 2 members of staff who assisted me. 1 woman was working in the garden centre area and was very pleasant and helpful The other member of staff was a young woman called shardonay she helped me out to my car with my heavy purchases andoaded them into the car for me she was cheerful and pleasant. And strong as she lifted a big bag of compost and bag of slate chippings so a big thank you to both”

Helpful Report

Posted 3 years ago

“Seasonal manager Ed in Gloucester very helpful in sorting out our enquiry, he was polite ,cheerful and sorted our problem out ,pleasure to deal with .”

Helpful Report

Posted 3 years ago

“I brought my kitchen 3 years ago and I feel it its falling apart bit by bit a specially the work tops the seal is coming away on 2 separate work tops yes I have complained sent the requested pictures and im still waiting to hear off them despite me keep ringing them this was 10 months ago. Im so upset has my beautiful kitchen is coming away at the seams literally.”

Helpful Report

Posted 3 years ago

“After buying a Ryobi impact driver from B&Q earlier in the year, I made a 19 mile round trip to the Dearne Valley mega store to buy some replacement screwdriver bits. I was gobsmacked to discover they don't stock ANY Ryobi parts at all. Surely if you sell the tools you should also supply replacement parts support.”

Helpful Report

Posted 3 years ago

“In store service was amazing. The surveyor/fitting manager is not good. This is not the cheapest fitting service and definitely not worth the 2 month wait time. Items missed off the survey through simply not checking properly and the bills add up. Also tried to add the waste from another job to mine that was on my drive without even asking. Got very angry when I refused to allow this. One fitter (who is really good) to fit most of the works alone and worked extremely hard and long hours.To be honest I just wished we had gone elsewhere!”

Helpful Report

Posted 3 years ago

“Buyers of kitchens beware. They are happy to take your money but can’t deliver full order. Missing products have been put back 4 times now… this time I’m told August 11th. Can’t build the rest of the kitchen without worktops. Been lied to several times now. B&Q don’t care.”

Helpful Report

Posted 3 years ago

“I was in renfrew store today for flooring which unfortunately was out of stock. George who is a one of the staff in building assisted me in finding out when it is due in and what I would require. He was very pleasant and helpful. Thanks George.”

Helpful Report

Posted 3 years ago

“Called into Chesterfield B&Q yesterday for some wood. We were helped by a wonderful friendly funny guy called Shaun who even cut the wood for us. We also needed some silicone and was helped by Vick who was informative and helpful. Always believe in credit where credits due, people are always too easy to criticise. Thankyou guys 😀”

Helpful Report

Posted 3 years ago

“Can’t fault the checkout staff at Crewe, a young couple who helped us work out the quantity of flooring tiles we required. Sadly the tiles were of Spanish manufacture, they weren’t the cheapest or most expensive. However when our tilers came to lay the tiles in our new conservatory, they discovered that within the same batch the tiles were of different thicknesses and some were not even square. This of course gave them great problems when laying the tiles.”

Helpful Report

Posted 3 years ago

“Large bales of compost usually cost £8:95. Since this lockdown started they are only selling smaller bales for £5.95. Which works out at almost half as much again of the big bales. Rip off merchants. Lets see if bandq allow me to repost this negative review.”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,544 reviews